Great location. Daughter loved the swimming pool! Lovely big rooms and the biggest sink I've seen in a hotel bathroom 😂.

The hotel is starting to show its age in the bedrooms. The reason It only has 4 stars off me is because the actual booking was a bit stressful and the bathroom could have been cleaner. The staff are 5 star. Even the cleaner stopped to say good morning. All in all good but have been to better.

Nice, if slightly 'traditional' hotel. I'm travelling in a large party and when we arrived one door wasn't working, so only a revolving door for 40 of us, and 2 lifts. We couldn't use the stairs because there was work being done on the atrium floor. This aside, however, Hilton hotels are usually of a good standard, and this one matched that.

Had an amazing time here and everyone I met was very helpful. The Groupon deal was superb. The use of the pool facilities is also half price at £6.00 when incorporated with this deal. I absolutely loved the hot stone treatment and we'll worth the additional cost to upgrade.

Massive thank you for looking after me for last 2 weeks, I highly recommend Hilton Cardiff. Staff is always welcoming and really helpful. Food fresh and nice. Room big clean and bed is so comfy! Was a great experience

I love using the gym at Hilton Cardiff. They have steam room, sauna and jacuzzi and ample swimming pool.. I like the gym space very much..

Visit in June for my mum's 70th birthday, excellent facilities and spa area. We had afternoon tea which was lovely , bit slow on the coffee and tea refills but good experience nonetheless. Breakfast buffet in morning was superb, excellent choice of food from cooked breakfast, pancakes and waffles, fresh cakes and pastries and fruit and cereal.

I would give 5 but rooms are a bit old to my taste and smelling old. But after switching to another better room it was comfortable. Breakfast was great!

We were treated very nicely in this hotel. Our room was beautiful and had everything you need, save except for a decent TV (there was only a very limited choice of channels available). The health club (pool and gym) is free for residents of the hotel, so we relaxed there after a long day in Cardiff and enjoyed the steam room and the sauna. Breakfast was easily the best we had during our vacation, so much choice that it was difficult to decide what to eat. The location of the hotel is excellent, right next to Cardiff castle.

Spa day, facilities were good although the corridors or the hotel are looking a bit tired, scratches to woodwork and carpets lifting in some areas. Could be better. Afternoon tea served in the lobby was excellent. Overall a good day out that lacked a bit of polish to make it excellent.

Good value, really clean hotel. Staff efficient and friendly. Great location in the city and next to lots of restaurants and the main shopping area a few minutes walk away.

A very competent business hotel. Rooms are modern and spacious, and well located near the main shopping street in town. 20m pool is nice, but the gym gets very busy at peak times as it is also open to non-hotel guests who subscribe.

Great hotel, good breakfast and friendly staff. The room was comfortable and spacious. My only criticism is that they always have one broken lift, so the wait to get up to your room can at times be 5 minutes plus. Other than that it was great.

Came down to stay at the Hilton Cardiff for a long weekend. The hotel is opposite the castle and the Crown Court.

I arrived at the Hotel at about 13:00 and optimistically asked if the room was ready to be told that it was.

The hotel has a great swimming pool.

I had room 717 on the 7th floor, which is bang opposite the executive lounge. The lounge had great views of the Castle. The lounge is only open in the evening between 18:00 and 20:00, also as had mean noted in other reviews the choice of food and drink is very limited. Other Hilton’s I have stayed in I did not need to eat in the restaurant for dinner. The breakfast had a good selection of fruit, I did not have the cooked option so I cannot comment on it.  The staff running the lounge were great.

I ate and drank in the bar and restaurant downstairs and the food was delicious.

All the staff that I met were all so helpful and friendly.

I intend to stay at this hotel again sometime.

Charming and very welcoming. We loved our room with the view of Cardiff Castle. Easy access to lovely restaurants, shops and of course the castle. Costa on the ground floor!

I have a health club membership at the Hilton Cardiff and I am thoroughly impressed with the services on offer. The pool is big enough for lengths and the jacuzzi/steam room & sauna is a wonderful way to wind down after a work out. Locker rooms are decent, all furnished with showers, lockers, hairdryers, water fountains and bags to put your wet swim wear in. Overall would recommend.

Friendly and helpful staff. Loaned me a US to UK adaptor, which was a lifesaver. Room was clean and spacious. Room service was fast and the food was good. Early checkout with boxed breakfast and arranged ride to airport went very smoothly.

Good hotel with nice staff. The rooms are a little tired but very clean. The gym small but the equipment is good. The breakfast buffet is very good, as is the evening restaurant. If ordering room service ask to order off the restaurant menu as it is 100 times better than the one provided in the room.

Nice hotel, great location right in the heart of the city, just round the corner from the main streets with bars and restaurants. Hotel has a decent pool with sauna and steam room. Room was overlooking the castle which was really nice. Parking is tough but they offer valet parking for £25. Would stay here again.

Very nice hotel and I was lucky enough to get a room facing the Castle. So great location. Next to the castle, shopping, museums and river ride to Cardiff bay. Nice staff. I found the bar staff went above and beyond. Also good prices for a Hilton, obviously base$ on occupancy

Tired looking room and decor.
TV not working for past 24hours now.
Housekeeping staff very pleasant and super efficient.
Hard to see how this hotel warrants it's 4*

Really nice staff, always friendly. I go there for the gym and sauna/pool. good bargain. changing rooms are always clean.

Perfect. Overnight stay, wedding party and breakfast.
The friendliest, warmest most helpful staff I have met. Everybody was thoughtful and kind, with a special mention to staff at the reception desk and the breakfast team who were truly lovely and caring. The room itself was comfortable and quiet. No faults to find! Thank you for a lovely stay.

Good location, friendly helpful staff, pool was nice too. Room was a good size and comfortable bed. There were a few signs of wear, maybe needs a little Refresh!

Popped into the Costa attached to the Hilton. Great service, very tasty. Nicely decorated and very comfy chairs. Chairs well spaced so it isn't cramped. Would go back.

Had afternoon tea here on new years day which was delightful. A wonderful selection of teas, sandwiches and sweet treats. The staff were very attentive. A lovely setting. Highly recommended.

Just arrived home after having Christmas day lunch there. Can't fault it beautiful meal and good service. Merry Christmas and well done to all staff who worked today 🎄🎁🎅

Visited yesterday and had the most fabulous afternoon tea. The sandwiches and cakes were amazing and the choices of tea was fantastic . I opted for the white pear and ginger and just loved it- loved the little egg timer that was provided so you could time the infusion and decide on the strength . What a lovely touch . Staff and the manager were super friendly - everything had a personal touch. Such a warm and friendly place to dine. I will definitely be back soon .

Absolutely loved the Hilton in Cardiff. The pool and steam rooms were nice. The staff couldn't do enough to make our stay pleasant. We had a view of the stadium and the room was exactly what you're would expect from the Hilton.

The view is excellent. Makes you forget about work in the evening. Has a wonderful lounge on the 7th floor with an amazing view. The restaurant is good, has a great ambience. Walkable distance to the town centre.

Negative for me is that it doesn’t have its own parking. You have to give the car to the hotel, so that they can park it for you. Remember to take anything you may need for the night.

I stayed with my family. Castle view was good and people were very kind. Swimming pool was very good for kids and also adults. No free parking, £ 25 for valet. Good service.

Great location from which to explore Cardiff. All staff very friendly and helpful, rooms (we stayed in a floor 6 executive room for the second time) a good size and clean with a spacious, well appointed bathroom. Pool and facilities very good. Overall highly recommended, we would happily stay again.

There was a mistake with our booking, which was eventually resolved (and we had a complimentary drink as an apology), but it took quite some time. I wasn't very impressed with the spa facilities - very limited and the pool was quite cold. The rooms were pleasant and the beds were comfortable. The array of breakfast foods on offer was really good.

Great stay, hotel was really busy with the Cardiff Half Marathon starting just outside, but the staff were amazing and got us a room (with an awesome view) well before we would have expected. Very professional team. Lovely hotel in great location

The location of the hotel is very good and in the centre of Cardiff. The staff in the hotel and the adjoining Costa Coffee are all very friendly and very helpful. It was a very enjoyable experience.

Room very clean, bed very comfy with feather pillows and staff very helpful. Two restaurants the main one being Grey's with outstanding food and service. Worth the money and I will return

Super vegan friendly, the restaurant isn't mind (the Grey). Amazing staff. Rooms are a little dated, but clean and comfortable.

Good location for the city centre and the castle. The room was nice and included a fridge, an iron and ironing board and a trouser press. Bathroom was spacious, with a tub and separate shower. It was surprisingly quiet given the location so the soundproofing must have been good. The pool, Jacuzzi and sauna were decent but the steam room was tepid and steamless. And there wasn't a sign or other indication that it was malfunctioning. For the price we paid I expected a fresher breakfast. The scrambled eggs were congealed and the beans were thick from sitting under the heat light for too long. On the plus side, the selection of smoothies was nice.

Very competent staff, nice room with bath and shower. The gym has all the necessary equipment and the spa has sauna and steam room. Excellent location. All good but just a bit overpriced!

I have stayed in most spa hotels in Cardiff & South Wales, this was my first stay at the Hilton. Absolutely blown away, the staff are incredible, delightful, so welcoming, it was unbelievable! From the amazing Terence & Nino at the front desk to Rob & Joel at the bar, who made my stay extra special. The beautiful room overlooking Cardiff castle, spotlessly clean & so comfortable & so quiet. The spa, lovely, relaxing & intimate! The food was out of this world & very reasonable! Gorgeous cocktails! I cannot wait to go back! Very very impressed!

30th birthday meal at Grey's went well on Sunday. Surprised my wife with a little treat.
A little bit weird having the specials stuck to our table with post it notes after we sat down.
Never had a choice of steak knives before.
After we had finished and requested for our drinks to be taken through to the bar, staff came over with a cup cake and sang happy birthday. Nice touch.
Ludo was very good and professional and made our night a good one.
Thank you

Nice Hilton, convenient for the castle. Parking is valet only and there's a ridiculously small area to drop cars off in. At busy times you make a lot of friends blocking a major road; fun to watch from your hotel room when it's not you, less fun when you're the one being shouted at.

Nice location, put parking facilities are non-existent. You have to use the valet parking, which at £25 a night, is REALLY steep. At least the wifi is free, (as long as you sign up for Hilton Honours)..!!!
Sense a theme going on here?

Excellent central location. Spacious Executive Rooms. Some of the most helpful staff encountered during our recent UK tour. Highly recommended, and worthy of the Hilton brand.

Wonderful service, friendly staff, and super comfortable beds. Good breakfast too. Strange and old fashioned that wifi isn't free, it really should be.

Great hotel with great staff. I recommend, it's right in the centre of Cardiff for all your needs. The millennium stadium is just a couple of minutes walking distance.

Great stay! Had a double room for one night, the place was beautiful, room very clean. Will definitely be choosing this hotel again.

Standard Hilton, limited parking spaces but very good valet service. The rooms are a good size and well maintained. I didn't get a chance to use the gym but it looked well equip.

Went here for honeymoon after being married to my husband. We are a gay couple. They left cupcakes with happy birthday written on them and a card for us saying congratulations "Mr and Mrs." There was hair in the bathtub that wasn't ours. The front desk denied having complimentary breakfast even though the hotel does. The service was so so at best.

A fantastically well located Hotel for visiting a Cardiff. Valet parking for those wishing to drive and not deal with inner city parking. Amazing staff where nothing is too much trouble. It is however starting to show its age, with certain areas starting to tire.
A castle view is a must as is an executive room with access to the delightful lounge.

Service was good. Room was clean. Breakfast was good. The building has cool lifts. Hotel is right across the street from Cardiff Castle.

A wonderful stay in view of Cardiff Castle. Fell asleep looking at the keep across the street. Slightly loud due to the nearby college kids, but not bad. Nice rooms and friendly service.

My daughter paid for me to have bottomless brunch in Greys Restaurant. We arrived 5mins before the time booked and we're attended to near enough straightaway. We were sat at a table within 5 mins of our booking and given menus. The waitress was very attentive and the food was lovely. A very good experience that I would recommend and will definitely be returning.

Good size well appointed rooms. Quiet, but I'm a busy spot. Attentive staff. Grey restaurant has an imaginative, eclectic menu.

Upgraded to an executive room, which was nicely appointed with really comfortable bed. Bathroom was a bit dated, and shower pressure not great but everything was very clean. There is a lot of noise from the clubs nearby, even up on the 7th floor. You need a castle view room to avoid this (unless of course, you are out in the clubs, and then you won't care so much).

Purchased a day pass to access the spa facilities. Staff were very helpful and polite. Great facilities and good value for money.

Amazing room. Upgraded to executive floor for being a gold member. Great breakfast and pool

We had bottomless brunch with prosecco which was £25 per person. Would highly recommend, staff were friendly and attentive. Will definitely be going again A****

Arrival at the hotel was very easy going, and the front of house staff were pleasant and humorous which made my experience feel comfortable and pleasant. My room was wonderful with a view as requested of Cardiff Castle. Breakfast was substantial, hot and lots of choice. It was a great stay overall as the bed was comfy and the swimming facilities were excellent. All the staff were pleasant and pleasant and approachable.

The business lounge facilities are good. The down side is no parking on site. Watch out for the bus lane and bus lane camera directly outside the hotel- don't dare turn left! It needs better signs.

Staff were really friendly and helpful, whilst bring totally professional. Rooms were of good quality for use and facilities were clean. The food in the restaurant was excellent.

Good stay. Nice room.good event. Good location. Breakfast buffet including hot items and waffles, pain au chocolate etc

Had fun at work party. Food was tasty and rug was really nice. It really was a nice rug

All in all very nice, some annoying niggles like no room service menus but for the price of the room I was pleasantly surprised. The Grey restaurant on site is fantastic.

Walked into the hotel to pick up a brochure about the spa there. Staff were very friendly and helpful and the place was very well kept. Would love to stay at some point.

Lovely staff clean room nice bar it actually felt like a fancy hotel

Noisy room due to internal party, moved to upgraded room which was noisy due to external parties! Despite this customer service was very good and we enjoyed breakfast in bed and use of the pool.

Reception quick but hard to understand her accent. Room lovely, clean, large. Air con very noisy in the room. Unfortunately we were on the side of the hotel next to the bars so didn't really get to sleep until about 4am due to the loud music and shouting drunks. Because of this we won't be staying again. A lot of money for no sleep, even tho the breakfast was top-notch.

The Hilton Cardiff is an ideal hotel for exploring the city. It benefits from very comfortable and spacious rooms and the staff are polite and helpful. Food and drink at the hotel is a little pricey however it is to a good standard. Overall I'd recommend the Hilton Cardiff.

25 quid valet parking. Gym good. No special treatment for my gold membership status (i never ask for stuff). Location is spot on. Room big. Bed comfortable. Adjoining door to noisy people next door a bit annoying but not the hotels fault. Would come back but let's have some perks Hilton. What's the point of gold membership otherwise?

My wife end I spent the night of 26 August 2016 at the Cardiff Hilton. The hotel is beautiful, inside and out, perfectly located across from Cardiff Castle (definitely do both the self-guided and personally guided tours there) and steps from the surprisingly accessible city center with lots of restaurants, shops and a large performance center, St. David's Hall. Our room was large, bright, comfortable, very clean and had a view of the Castle. Our included breakfast was excellent and the staff in the dining room was always responsive, especially Katarczyna. The concierge and bell service were most helpful with handling of bags, loaning us an electrical converter, local directions and arrangements. Mark was especially cordial and helpful. They were able to quickly and easily arrange coach service to Bristol airport when I discovered I had not completed the reservation for 27Aug. I thought I had made before leaving home. We didn't have time to avail ourselves of the pool, Living Well health club and Razzi restaurant, but they look great on the hotel web-site. We did enjoy a quick lunch, with a wide variety of selections, at the Costa Coffee shop immediately adjacent to the hotel lobby. We would most definitely stay there again.

When we walked into the hotel we were greeted with a warm, but modern, atmosphere. The staff can be seen looking at us over the counter wearing smiles. They promptly invited us inside to shelter our group from the gusts outside and even offering us complimentary cookies! The check-in process was nice and easy and anyone with difficulties standing can rest your tired legs on the many seats seated along the walkway of the reception room. After that, we were given our keycards into the rooms which can be accessed through lifts. There are enough lifts there to satisfy even the 25 people group I was in so no problem there. The rooms were properly sign-posted and there were very helpful staff that helped us along the way. Thus, we arrived at our room.

Regarding the room, for a four star standard-sized room, it is on the small side. Despite that it has a TV, fridge, ironing board, iron, wardrobe, safe box, phone, digital alarm clock and hangers to name a few things. The beds are soft enough to keep you warm but hard enough to not hurt your back. Let's say the beds are on the soft end of the scale. One fault though, is that they are high. I cannot get on the bed without jumping up and I'm six feet (180cm) tall! So beware if any of you have knee problems, you might want to opt out for a smaller and harder, but lower side bed they supply.

I personally have no complaints about the toilet but it's not perfect. It is very spacious, about half the size of a standard room. The bath and the shower are separate. The sink is on the weird side. It is on a good height but not low enough for kids to use. Also it is a lone sink with no place to put things like toothbrushes or toothpaste on. So you'll have to put them somewhere further away than usual. The sink also has a sharp handle bar which, in my opinion, is not cleaned well enough during our stay. Despite all that, there is a very useful feature. In the bathroom there is a lone red string hanging down from the ceiling which is used for emergency purposes, say if you fell over and need assistance.

Our breakfast was a typical English buffet morning with free drinks and food included in our prices.

Overall the hotel is worthy of four stars although it tips towards three more than five.

Warm welcome. Place looks clean and room was spotless. Breakfast had a lot of selection, however some of the food was a little dried out. Spa was included and was an enjoyable experience. Small issue on checkout where we were charged for wifi without being advised of any charge but was refunded. Overall a good stay.

Clean and spacious rooms, fantastic bed and attentive and helpful staff. The breakfast was amazing also, highly recommend it! With a location just over from Cardiff castle we had a beautiful view looking out also.

Lovely location as it was very central. Beautiful hotel with a pool and gym. We had a king-size room which was amazing and very spacious. The staff also gave me and my partner free cupcakes in our hotel room as it was our anniversary. Definitely would stay there again.

The Hilton Cardiff is a very modern facility surrounded by so much history in the heart of Cardiff. It's walking distance from the Cardiff Castle and museums. My room was clean and quiet. The bathroom was huge. Great for business travel. There are also lots of places to eat and shop around it. I highly recommend it.

I want to thank the staff for outstanding service they gave us when they stored our luggages free of charge even though we were not staying in.
This shows the respect to even just possible customer and the outstanding overall approach.
Thank you!

friendly staff. had a lovely varied breakfast. great spa experience central location. will be coming again.

great location and superb service from the ladies doing the spa treatments ..however general service and customer service poor. Rather disorganised and dis interested staff on a day that I had been looking forward to for months.