Frequently Asked Questions

Veronica: I can't find my Reservation Confirmation email. What should I do?

TiCATI: If you can't find your Reservation Confirmation email, please check your junk or spam folders.
For Hotmail and AOL users, the security settings can occasionally prevent the confirmation e-mail from reaching you. If possible, please use an alternative e-mail address.
If you cannot find your confirmation e-mail in any of the folders, please sign in with your reservation confirmation number and email address.

Brandy: My card has been charged while my booking clearly state the amount can be paid later.

TiCATi: Please note that the hotel reserves the right to pre-authorise your credit card prior to arrival for busy dates to avoid the loss of a late cancellation fee by pre-authorising for the cancellation amount for the first night stay.
Bookings made using a debit card may find that a pre-authorisation results in funds being deducted from your account. Some banks cannot set your funds into a "hold" status and automatically process the pre-authorisation as a debit.
A pre-authorisation is not a charge when booking with a credit card. It is simply the practice of having the ability to charge in the future by locking funds. The hotel has not received any payment, but has locked the funds equivalent to the first night of stay.
In the event of cancellation of a booking prior to the hotel's notice period, pre-authorisations will be released. This process can take between 3-21 days, dependent upon the hotel. Any concerns with the release of this pre-authorisation should be addressed with the property directly via the contact details on your Booking Confirmation.

Johnna: Why does TiCATi have some special rates?

TiCATi: Most of our rates come from directly from hotels. Hotels provide special rates for travelers that care about our environment. By reducing the carbon footprint, green travelers assist hotels to reduce their costs too. There is as well special rates for members of AAA, CAA, AARP, CARP, government, business, senior and army valid upon presentation of the ID at check-in.

Olivia: I have already entered my payment details in TiCATi. Should I pay the stay upon check-out?

TiCATi: Payment details are securely transmitted to the hotel to guarantee the reservation. Your card will be not be charged by the hotel otherwise stated in the rate or for a pre-authorization - see above.
TiCATi does not have access to payment details as per PCI security compliance. If your payment details are not valid, the hotel will contact you to guarantee your reservation.

Please do not hesitate to contact us for any further questions at: