 5 938 reviews

Embassy Suites by Hilton Austin Arboret

9505 Stonelake Boulevard, Austin, TX 78759, United States Access

Embassy Suites by Hilton Austin Arboret

Discover the Embassy Suites Austin - Arboretum hotel, within walking distance from the Austin Arboretum's shops, restaurants, Domain Mall, Lake Travis, and minutes from downtown Austin, Texas! Located in the heart of the Texas Hill Country in Northwest Austin, this full-service, upscale, all-suite hotel is a short drive from the Austin-Bergstrom International Airport. Guests of the full-service Embassy Suites Hotel Austin-Arboretum stay in a spacious two-room suite and receive a complimentary cooked-to-order breakfast and a nightly Manager's Reception. Complimentary wireless high-speed Internet access is available throughout the hotel's atrium. Attractions near the Embassy Suites Hotel Austin Arboretum in Texas: Located minutes from world-class shopping at Domain Mall, Arboretum Shops, Round Rock Premium Outlets and San Marcos Premium Outlets, Austin Convention Center, Parmer Event Center, Texas State Capitol Building, University of Texas (UT), Cultural District Museums including: Bob Bullock Museum, Lady Bird Johnson Wildflowers Center, and Texas Governor's Mansion, More Austin Area Attractions. Attractions in Austin, TX: The Sixth Street Entertainment District, Lake Austin and Zilker Park The Austin Children's Museum, The University of Texas Performing Arts Center, The LBJ Presidential Library and Museum, Paramount Theatre, Enjoy many of the wonderful festivals: Austin City Limits, South by Southwest, Texas Hill Country Wine and Food Festival, and Old Pecan Street Festival, Congress Avenue Bridge Bats, Esther's Follies, Live Entertainment Venues including: Austin Music Hall, Stubb's Bar-B-Q, La Zona Rosa , Broken Spoke, Antones, and Speakeasy, More Austin Entertainment. Guests of the full-service, upscale Embassy Suites Hotel Austin - Arboretum will enjoy many hotel amenities, services, and facilities. Amenities at the Embassy Suites Austin - Arboretum Hotel: Complimentary Cooked-to-Order Breakfast, Complimentary Nightly Ma

Our convenient location directly off the intersections of US -183, Mopac Expwy/Texas Loop 1, and Capital of Texas Hwy/Loop 360 makes it easy for guests to access all that Austin has to offer. Hotel is located approximately 10 miles from Downtown Austin and only 16 miles from Austin-Bergstrom International Airport.

Hotel

  • Internet
    FREE WiFi
  • Transportation
    FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Express check-in
  • Express check-out
  • Late check-out available
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Direct dial telephone
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Telephone jack adaptor available
  • Hotel service
    24-hour security
  • Dry cleaning
  • Fire safety compliant
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Safe deposit box
  • Security
  • Turndown service
  • Valet cleaning
  • Valet same day dry cleaning
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Multi-line phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Bathroom telephone
  • Hairdryer
  • Phone in bathroom
  • Food & Beverage
    Coffee/Tea maker
  • Microwave
  • Mini-refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Business
    Copier
  • Desk
  • Desk with lamp
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Hiking trail
  • Jogging track
  • Jogging trail
  • Racquetball
  • Racquetball court
  • Cultural
    Fishing

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
CHILDREN 18 YEARS AND UNDER stay free in same suite with parent.

Pets are not allowed.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 5
  • Number of Sleeping Rooms: 150
  • Largest Meeting Room Size: 1320 sq. ft.

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 9 38 reviews

Steven Rosson
2 years ago – Google

10

GREAT hotel. Very spacious suites. Friendly staff: Paul, Laura, Jade, and ESPECIALLY Cornelia who really goes above and beyond to make guests feel welcome. Free breakfast is far better than what I've seen in the executive lounges at flagship properties and Hilton Resorts. Evening reception is 7 days/week and includes food and drinks from the bar. Swans in the atrium add to the personality of this place and are fun for the kids to look and feed lettuce to. Great location to be in also: easy access to Mopac and 183 so you can get many places fairly quickly. Very close to grocery stores like HEB, Whole Foods, and Costco. Overall, a fantastic value for the money.

Christopher Pedroza
2 years ago – Google

9

Very clean and well maintained hotel. The suite I have is very spacious and smelled really clean. This is my first time staying at an Embassy suites and I'm sure I will come back again.

Melissa B
2 years ago – Google

10

I love this hotel! The ladies at the front desk are amazing, super friendly and very helpful. The rooms are cozy and very well kept. It's a great location. Very close to The Domain and lots restaurants in the area. The hotel has a great atmosphere. You can't go wrong staying here.

Diane Zuspann
2 years ago – Google

9

His Embassy Suites had an open airy feel with the swans swimming in the lobby canal. Clean spacious rooms, made to order breakfast or choice of cold cereals and fruits. Free nightly happy hour with light snacks. Features an indoor pool and outdoor deck.

Steve Lamb
2 years ago – Google

9

We Loved our stay on our 47 anniversary. Needed to get away and relax, and that we did. The hotel is wonderful. Staff were so friendly. Room was comfortable as usual. Managers reception, pool and hot tub were all awesome. The atmosphere was relaxing and extremely pleasant. Thanks again for a wonderful evening.

Sparkle Coleman
2 years ago – Google

9

The hotel was beautiful. The staff helpful and nice. The breakfast and happy hour were delicious. I would say this hotel is one of the best I've been too.

Khristopher Boyle
2 years ago – Google

9

Best thing about Embaddy suites is ha hing that amazing made to order omelets by their chef! Breakfast is included with your room as well as a well as complimentary snacks and drinks from 5-7pm every day! Every single room here is a suite so you definitely get the best possible room everytime! The staff here are amazing and really helpful people! Alex at the front desk is the best! She helped us get into our room early and made sure we were taken care of! I definitely plan on staying here again!

Timothy Ironback
2 years ago – Google

9

This is a great hotel. The room has a great amount of person for one person in the king size suite. With the usual necessities. Coffee maker. Sink. Microwave and a small fridge. The hotel come equipped with a restaurant. Bar. Lounge area. Business center etc. Personal a/c system that is ducted into your room. Which is a plus as most hotel use window units. A spotless room awaits you.

Michael Arnold
2 years ago – Google

10

Very nice and clean hotel. The breakfast was amazing, with fresh pancakes and omelets. The indoor pool was nice, and they have a fountain in the lobby with a real live swan!

James Newhouse
2 years ago – Google

9

I stayed at this hotel for 2 nights for a work conference. The room was spacious, comfortable, and clean. The hotel staff were all very friendly and helpful. The breakfast was very good and had a good selection. The omlette station made very tasty omlettes. The complimentary evening drinks and snacks were a nice touch and made networking after the conference easier. The conference rooms were a tad small, but were well equipped and the staff ensured all needs were met. The hotel location is in an ideal spot in North Austin near restaurants and shops.

Frank Morales
2 years ago – Google

10

Clean, great staff and breakfast! The pool was excellent with perfect water temperature. My kids didn’t want to leave the pool. The room was comfortable and clean.

Terri McKnight
2 years ago – Google

10

I loved this hotel. They were super awesome. They went out there way to make our stay the best. I didn't want to leave. The conference was a success. I feel they pulled out all the stops. I hope Sundance is better. Loved Butch. Thank you Embassy.

D. Howard Coles Jr
2 years ago – Google

7

I like everything about them, but the cost. I can't say they're overly expensive, for what you get they are actually a good buy. It's just difficult at times to get employers to go that route. They have great breakfasts, fairly comfortable rooms, and very spacious rooms.

Liz Castro
2 years ago – Google

9

Love this hotel! I like the location - near plenty of shopping and restaurants and the traffic was a lot lighter. Clean and comfy rooms. Friendly staff and great breakfast cooked to order by Biljana! Her pancakes are delicious.

Bradford Bamba
2 years ago – Google

9

In town for a leadership conference. The hotel offers an option of allergen free rooms, which include an air filter system, hypo allergenic bedding, and pillows. There is complimentary breakfast with made to order omelettes in the mornings and social hour with light snacks in the evenings. In the exercise room, they offer headphones, just in case you forget yours to use with the exercise equipment. There's also an indoor pool, but I didn't use it. Overall, I am satisfied with the hotel accommodations. The service is very customer oriented and all employees I have observed and interacted with, are very courteous and hospitable. I will be staying here in the future for business and leisure. The hotel is located close to several shopping centers. I was able to get an inexpensive uber ride to The Domain and back.

Kayla Boyett
2 years ago – Google

9

We loved our stay here. We had a premium room on the 6th floor. Loved the snacks and drinks that were included in the room. The indoor pool was awesome. It was actually heated, and my kids really enjoyed it. The evening social hour and breakfast were really good! Overall, this was the perfect little hotel for a family getaway.

Amanda Boyd
2 years ago – Google

4

Not what I expected at an Embassy Suites. I have stayed at a lot of Embassy Suite Hotels over the USA, and normally recieve good service, the right room, and an over all outstanding experience. This weekend, I have had an awful customer service experience at this hotel. First, I received the wrong room. One king bed instead of 2 queens. The representative at the front said, "well, there is nothing we can do we are completely and you have to take what we have. " While I understand that at this point there was probably little she could do. She was unhelpful and just not very polite. At this point we just figured we would try and figure it out with sleeping arrangements as we could not get any help from the "customer service" employee, so we tried to go to our room with our luggage. Tried, because this fully booked hotel only had one elevator working.....All in all, this Embassy Suites does not live up to company standards that I have grown to trust.

nathan rubio
2 years ago – Google

4

Room is nice, facility is nice, swans are entertaining...but the shower is the worst shower ever. Flow and pressure is so low and no hot water (warm to cool); I had to stand directly under the shower head. Issue was reported to front desk. Rated two stars because a shower like this ruins your morning.

Sarah Clark
3 years ago – Google

9

THEY HAVE SWANS INSIDE! The story of the swans is sweet. The saltwater pool is great. Beds and sofas are comfy. Showers have good pressure. The happy hour drinks were a blast for girls weekend out.

Brian Wagner
3 years ago – Google

6

My visit was only for an hour and consisted of sitting in a chair in the lobby and walking about 20 more feet to a conference room. The two were clean, furniture was comfortable, and signage was easy to find and read for directions. Not a single employee greeted, smiled, or acknowledged my presence. The decor and facilities were average; not worth the cost unless there are incredible service options I did not get t experience due to the nature of my visit.

Alexandrea Carrera
3 years ago – Google

10

I just went to meet up with my parents as they were staying there for Thanksgiving. Only went in for an hour or so, but it was nice. On Saturdays they do a swan "show" with their resident swans, Butch and Sundance. The kids get to feed them lettuce and that's about it, but the kids really enjoy it. I will say, the swan water looks gross and needs some maintenance, but other than that it was nice.

Pablo Javier Almaguer
3 years ago – Google

7

Great hotel especially if you have kids with you. They will enjoy the swans, indoor pool and free breakfast. The hotel is also located in a place in Austin where there are many things to do as a family without having to deal with the traffic that plagues the city.

Kamille Chavez
3 years ago – Google

9

Beautiful hotel. Swans in fountain were remarkable. They are brothers! I was here for an Amazon event at the hotel for potential employment the day I first walked in to an Embassy Suites. This hotel is definitely expensive but overall is wuiet and safe, so I see why they obtain and retain guests business! Great job.

Jordan Collie
3 years ago – Google

9

The rooms here were nice and clean and the beds comfortable. The staff was very friendly throughout the whole stay and very helpful. The swans in the lobby are beautiful and a nice addition

Star Lopez
3 years ago – Google

9

Favorite Hotel ever! I have stayed at way more luxurious hotels and this one is still better and lower price. Clean, great service, great breakfast, spacious room. I love the way the hotel is arranged, lots of sitting space and two beautiful swans in lobby.(xtremely clean restroom) Indoor pool and whirlpool. Kid Friendly. Close to lots of restaurants, stores and gas stations. -Star

Donnalyn Bornheimer
3 years ago – Google

10

My family and I stayed overnight during the weekend. Our room was already ready for us even when we came an hour early. We didn't have to wait for our room. The room was clean and the bed was very comfortable. Our sons loved watching the swans and going to the pool. Over all an enjoyable stay. Wish we could stay longer.

Jennifer F
3 years ago – Google

9

Had a great stay here. Everything was clean and beautiful. Traveling with my family. My son loved the indoor saltwater pool. We also enjoyed the free hot breakfast bar or with a chef on duty, you could order omelets, pancakes, etc. Pretty much anything you want, they have it. Also loved the friendly staff, the royal swans in the hotel lobby we're such a nice touch. They have their own little sanctuary pool and the staff will give you food to feed them. My son loved that. We also enjoyed the free happy hour at the bar at 5:30p everyday along with free snacks set out in the dinning area next to bar. What other hotel does that?? None that I know! All very family oriented. Will definitely stay here again when we are in Austin. Loved it!

Andrew Thomas
3 years ago – Google

9

Embassy Suites truly is the premium experience. From the swans swimming in the center of the lobby to the scenic glass-door elevators, every step of the way from the front doors to your room has been tailored for a seamless and luxurious feel. Breakfasts are free with fresh made pancakes and custom omelets made to order on your request; the evening provides a "happy hour" with free drinks, both alcoholic and non, along with light snacks. The 6 floors of rooms are excellent and comfy, and no aspect of a premium hotel-going venture is left untouched. Embassy Suites is a definite must if staying in the Austin area.

Mary Delgado
3 years ago – Google

10

We LOVE staying at the Embassy Suites. The staff are all very nice, courteous and very knowledgeable. They go out of their way to make you feel welcome and at home. One of the main things I love about staying at the Embassy Suites is that the rooms are suites so you can watch TV or work in the living room and not worry about keepng anyone awake 11are Suites so they have a FREE happy hour from 5 to 7:30 p.m. which is a great way to unwind after a long day of boring meetings. They also have a indoor pool and hot tub so no matter what time of year it is you can always go for a nice swim.

Chrissie Davis
3 years ago – Google

7

This hotel is very nice. The rooms were cozy and the staff was very nice...except the Russian omelette lady. She was the rudiest! She made me hate breakfast for the three days I was there. I asked her for lunch if she could warm up my left overs (the only microwave was behind the counter). She stuck her finger in my food to check if it was warm. When I caught her with her fingers in my food, she laughed.

Peter Zelley
3 years ago – Google

9

This is probably my favorite Embassy Suites that I've stayed at. The atrium area is nicely decorated and the front desk staff are friendly and helpful. The hotel has easy access to nearby freeways and restaurants. The rooms are on the smaller side of other Embassy Suites but they are better decorated. The only downside is that the elevators are kind of slow.

Mary White
3 years ago – Google

9

Excellent check in and room. Lobby superb with greenery and live swans. Staff professional, helpful, kind. Extremely pleased with this location. Will recommend to family and friends!

Fernando Silva
3 years ago – Google

9

Love this place. The rooms are a tad bit smaller than the usual embassy suites rooms but it make up with lobby and dining area. happy hour is great! Plenty of snacks and tasty drinks. The breakfast is equally as good. Made to order omletes or have it your way eggs really hit the spot to start the day. Overall I had a fantastic stay and would stay again!

Jasper Earwood
3 years ago – Google

9

We stayed there because we had been to a birthday party at the restaurant right next door and didn't want to drive home after having drinks. Staff was really nice. Room was nice and clean. We left in the morning. Overall a very nice experience.

Heather Aguilar
3 years ago – Google

9

We stay here every year with 50-70 high school students for UIL State Solo & Ensemble. The hotel is amazing...even more so this year after a remodel of some things. The staff is always super friendly and helpful and the hotel layout is a chaperone' s dream! Look forward to returning next year.

Angela Faye Brown
3 years ago – Google

5

Nice hotel. Nice staff. "Suite" doesn't have a real kitchen... just a microwave and fridge. I think they are referring to the two room aspect maybe. Shower had decent pressure and heat but the shower head was crappy. I enjoyed the daily reception but the one day I skipped out I realized how much noise travels up to my room (5th floor).

Derek Springer
3 years ago – Google

10

The Hilton set of hotels are always great as ever.. I usually stay at Hampton inn... the rooms are always clean the bedding is clean soft and cool... amenities are great... will gladly stay again

Anthony Pinto
3 years ago – Google

7

Nice, clean hotel with very friendly and helpful staff. Beds were very comfortable and rooms were very well kept. Free breakfast and cocktails definitely a plus. Be sure to check out Butch and Sundance, 2 swans who live in the fountain in the middle of the hotel. Very cool.

Drew Johnson
3 years ago – Google

7

Comfortable hotel with evening drinks and snacks, and omelette bar for breakfast. Two white swans greet you each morning. Staff are helpful and friendly.

Douglas Earl
3 years ago – Google

9

Rooms are adequate, and location is good. Staff members are incredibly attentive and very helpful. The housekeeping is very good, quick service to clear tables during breakfast and happy hour! Most impressive are the two royal swans! Quite a unique treat

Harley Witt
3 years ago – Google

10

Custom breakfast is great and they serve you with a smile. My room was very clean and comfortable. Seems like they were also doing some touch ups riding things up further.

andrea mitchell
3 years ago – Google

8

Nothing to say anything , everything fine, need to improve the passenger lift. Many of time faulted out. The service all good, many people like it the happy hour, breakfast majority is pork and beef, I'm Indian but the choices very low, may be add in sea food and chicken, etc.

Carol Miller
3 years ago – Google

7

Clean Hotel with an excellent staff and great on-site restaurant. The hotel is located in the heart of a large shopping/entertainment district and within walking distance to many shops and restaurants.

Marc Bonnstetter
3 years ago – Google

10

Rooms are clean, breakfast was great, and staff are friendly and responsive to needs. I would recommend this place to any travelers to Austin.

Jess White
3 years ago – Google

10

Had adjoining rooms for a party. Was fantastic. Great pool, great staff....awesome experience.

Chip Lynch
3 years ago – Google

7

This is a pretty nice hotel! Great rooms, although we had trouble with some locks. Nice heated hotel pool, and there are swans in the atrium, who are really cool. The hotel bar is OK, but there are better out there, and there's no real dining to speak of. The staff were very nice and helpful though and I'd probably stay here again if I had to be nearby!

Janee H
4 years ago – Google

9

We went here for New Year's Eve we stayed December 30, 16 to January 2, 17 and I have to say this is one of our best stays anywhere yet! We stayed on the 6th floor suites room Was clean and well kept each day! I think the staff is by far the best staff! From the bartender to the cleaning staff to the front desk associates everyone was extremely nice. Did I forget to mention complementary snacks in your room, cocktail hour,and breakfast(that actually tasted good) !! The only thing I didn't like were the live Swans in the lobby! I'm not a fan of having animals in unnecessary captivity for people's viewing purposes! But they were friendly too and huge! Our 1st time in Austin went great!

Chrisroc1
4 years ago – Google

7

Very nice, good food, withe many restaurants and stores near the hotel. The swans could have more space, but I absolutely love them.

Tracy Day
4 years ago – Google

7

Great well by staff. Hotel was neat, clean, and as expected for this level of hotel. Room was spacious and to order. Will stay again at this location.

Dennis Dotson
4 years ago – Google

10

Hands down the best hotel to stay at for the value and options that you receive. This is in a great area as well, lots to do within 10 - 15 min. of the room.

Bernie Lam
4 years ago – Google

6

My first time staying at a Embassy Suites, so I'm not sure if this is standard or not. The layout of the hotel is that the middle is an open area with a water feature with two live swans. Unfortunately, this seems to make the noise from the lounge area carry throughout and you can easily hear it from your room. Fortunately, being a suite, you can close the door to your bedroom and block out the noise. My room seemed a bit dated and a weird lingering smell seemed be to stuck to the wallpaper. They offer free drinks in the evenings and free made to order breakfast in the mornings. All the service people I dealt with were excellent.

Rich Lafranchise
4 years ago – Google

4

This place is well kept, only issue me and my family had and concerned us. The staff allowed non paying guest to utilize facilities at the establishment. Not only is that an issue if we are paying to stay but the security of the rest of the hotel is put at risk when random people are roaming around not accounted for.

Sam Davis
4 years ago – Google

7

I was there for a seminar. Catering was very good, service was excellent. The seminar room was well suited, lobby was inviting. Staff was very professional.

Chris McQueen
4 years ago – Google

5

Ended up at this Embassy Suites because of work, the location was close to my assignment, but not especially interesting. The rooms are clean, but haven't been updated for some time. Bed was nice. Some the staff were not helpful and even a little rude, others were very nice. Probably wouldn't stay here again unless I needed the extra space traveling with family, but then I might look for some place closer to a more interesting part of the town.

Heather Key
4 years ago – Google

7

Nice place to stay and friendly staff. There was a few small hiccups but they were handled promptly and without fuss. The ac wasn't working correctly in the first room they gave us so I called down and asked if they could move us. They didn't question me or try to fix the ac first just said okay and moved our room. Both rooms were clean and well stocked, though that was because we were on the premium floor. The only reason I can't give it 5 stars is because of how disorganized breakfast is. To me it seems like they are short staffed in the mornings. They have one person at the grill making made to order omlets and the line tends to get long really quickly. The tables aren't cleared fast enough so at times you have to stand around and wait for a table to open up. The utensil containers were also empty more times than they were full, in fact the entire 3 nights we stayed I never once saw more than 5 pieces of silverware in the container so again you have to wait around for that. Breakfast is my one and only complaint. The swans are wonderful to watch, the place is clean and the staff was friendly.

Kyle Hasegawa
4 years ago – Google

4

My expectations may have been raised too high from staying in hotels in Asia but this was just sad. Wifi didn't even reach the bedroom so I tried to use my travel router. After troubleshooting for a while I called the front desk and found that all LAN ports were disabled (got link but no IP). There's no food in the room minibar. Instead you have to buy it at the little shop at the front desk. Also the room service food comes in cheap disposable trays with plastic utensils. That was just sad. The only great thing about the hotel was the breakfast buffet. The pancakes and biscuits were amazing. Possibly best I've ever had.

Adam Hsieh
4 years ago – Google

6

Embassy Suites are generally my goto hotel for work and personal travel. The Austin Arboretum location had one of the nicest lobbies and restaurant area. Rooms are pretty standard and very clean. Breakfast however is where they fall short. The "hot items" are guarded by some foreign lady working the omelet bar who scowls and has zero customer service skills. Breakfast quality was subpar too compared to other embassy suites locations I've stayed at.

Jean-Charles Bastiani
4 years ago – Google

8

Super nice staff (Freddy in particular makes you feel special as soon as he sees you), confortable rooms (even if a bit aged decorative), nice free reception and better than average breakfast. Both family and business friendly. On down side wifi signal poor in bedroom, and poor swans making circles in 5 square meters of water.

Charles Hodges
5 years ago – Google

9

We actually won't be checking in to this hotel until tomorrow, but I'm already impressed by their level of service. We had some changes we needed to make for our block of five rooms. The reservations option on the phone forwards you to a central phone bank (not sure where it is, and the accent of the person helping me was a bit challenging to understand). The lady on the phone offered no help other than to say she was sorry she couldn't help because the hotel was full. I asked to speak to someone directly at the hotel and was transferred to Sharon at the Arboretum front desk. She was very understanding, worked through the details with me, and came up with a solution that was perfect for us. So far, so good.

Ken Berta
5 years ago – Google

10

Celebrated Easter visiting our daughter - great cook-to-order-breakfast and played board games in one of the banquet rooms. Got to help feed the swans in the lobby - great place and very friendly staff

A. Redden
5 years ago – Google

6

average stay. nothing special. if you need to lay your head somewhere this is as good as any.

GinaMarie Ruiz
6 years ago – Google

9

We celebrated my Grandma's 95th birthday at this Embassy Suites. My family came from all over the country, from New York to California and everywhere in between. We all stayed for a four day weekend. WE LOVED IT! The Embassy Family, at this location, are wonderful, everyone! They really have the Austin hospitality. Thank you for helping us celebrate such a great person and giving us a chance to visit with family.