 5 934 reviews

Embassy Suites by Hilton Nashville Sout

820 Crescent Centre Drive, Franklin, TN 37067, United States Access

Embassy Suites by Hilton Nashville Sout

The Embassy Suites Nashville - South/Cool Springs hotel is located near the Cool Springs Galleria Mall in the Cool Springs Corporate Centre only minutes from the antique shops in and around historic downtown Franklin, Tennessee. This full service upscale all-suite hotel is a short drive from the Brentwood, Tennessee business community and south of downtown Nashville. The many nearby attractions and points of interest include the Grand Ole Opry, Opry Mills Shopping Mall, Titans Stadium, the Country Music Hall of Fame, the Gaylord Entertainment Complex, Ryman Auditorium, the Wild Horse Saloon, the Saturn plant, the Parthenon, Vanderbilt University and Medical Center, the Frist Center for the Visual Arts, the Tennessee Performing Arts Center, Belle Meade Plantation, the Hermitage - home of Andrew Jackson and the Jack Daniel's Distillery. Guests of the Embassy Suites Nashville - South/Cool Springs hotel stay in spacious two-room suites and receive a complimentary cooked-to-order breakfast, a nightly Manager's Reception and high-speed Internet access.

The Embassy Suites Hotel Nashville South/Cool Springs is located in the Corporate Centre Office Park within the community of Cool Springs off Interstate 65. Cool Springs is an upscale office, retail and residential development. Franklin, TN is 15 miles south of Nashville. Our award winning atrium hotel is near many Fortune 500 companies, shopping, antique buying, Historic downtown Franklin and beautiful Brentwood, TN.

Hotel

  • Internet
    FREE WiFi
  • High speed Internet
  • Transportation
    FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Transportation - local area
  • Transportation - local office
  • Valet parking
  • Front desk
    Car rental
  • Late check-out available
  • Work away
    Business center
  • Photocopy center
  • General
    Air conditioning
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Telephone jack adaptor available
  • Hotel service
    24-hour security
  • ATM/Cash machine
  • Dry cleaning
  • Fire safety compliant
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Valet cleaning
  • Valet same day dry cleaning
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Travelling with others
    Child programs
  • Children's play area
  • Family plan
  • Pets welcome
  • Playground
  • Accessible
    Accessible facilities
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    Multi-line phone
  • Speaker phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Full kitchen
  • Kitchen
  • Kitchenette
  • Microwave
  • Mini-refrigerator
  • Refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Copier
  • Data port
  • Desk
  • Desk with lamp
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Hiking trail
  • Jogging track
  • Jogging trail
  • Cultural
    Fishing
  • Games / movies
    Game room

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE evening reception
  • FREE in-room coffee/tea
  • Welcome drink
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Cocktail lounge
  • Restaurant

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 16:00
  • Check-out Time: 11:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 17 years of age and younger stay free in their parent*s room when using existing bedding

Pets are allowed upon request. Charges may be applicable.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 36
  • Number of Sleeping Rooms: 250
  • Largest Meeting Room Size: 10212 sq. ft.

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Valet parking

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 9 34 reviews

Wesley Cartwright
2 years ago – Google

9

Embassy Suites Cool Springs is a wonderful hotel with great amenities and pleasant, professional staff. We did not have time to visit the pool while we were there. The location is close to the Galleria mall and numerous other attractions including only minutes from the Adventure Science Center. The location is easy to find and easy to travel to without all the traffic of the more populated retail area if you want a quieter sleep. The bed was very comfortable and the room was clean and had all of the amenities you would expect from a hotel of this caliber. The meeting rooms were spacious and the staff was exceptionally courteous. The only negatives we could see was that the hallways could use a vacuuming. The bedroom was quiet but the living room in the unit had a lot of noise from the vestibule. We thoroughly enjoyed our stay at Embassy Suites Cool Springs and will return again and again.

Amber Jones
2 years ago – Google

10

My husband and I enjoyed EVERYTHING about our stay !. We were MORE than pleased with the room and the cleanliness of it . Very comfy and cozy. I think i enjoyed the bar more than anything...happy hour was from 5 to 7 free unlimited drinks!!!! Nice bar area ! We really had a blast. And omg I forgot to mention the breakfast !!! Best breakfast I've had in a very long time.. This hotel gets 5 stars from !!! We're already planning our next stay !

Lillian R.
2 years ago – Google

7

One of the favorite hotel chains. Visited here while in town for business. The evening meals were catered for our group and were delicious! Of course the breakfast was great and worth getting up early the for. Bathroom needed a bit more cleaning.

Ashley Layhew
2 years ago – Google

10

I stayed here last night as part of my honeymoon. We were immediately greeted warmly and found our room. It was a beautiful space. I will say it was a little too warm, and turning the thermostat down didn't do anything. Breakfast was great!

John Hsieh
2 years ago – Google

10

This Embassy Suites is location in a business district with easy access to the I-65. The hotel itself has a very impressive inner courtyard design that creates some noise issues with the guest room. Fortunately, the bedroom itself is located towards the outside of the building, our sleep wasn't disturbed by the noised from the inner courtyard. There is a very nice and large pool at this hotel, and it was quite busy the weekend that we stayed at this hotel. I don't usually spent time writing about the free breakfast, but this hotel has a very impressive breakfast display. There's an omelet station where you get to make your perfect omelet. Otherwise, this is a great hotel for the price point and the breakfast alone makes it worthwhile to stay here. Our stay was so short that I can't really comment on the service staff or the cleaning crew.

Elaine Vanderland
2 years ago – Google

9

We love Embassy Suites and this one is no exception. Great hospitality, clean, close to all the Cool Springs and Franklin happenings but an easy drive into Nashville, too. Great breakfast, nice bar, 2 hour manager's reception for 2 hours starting at 530p. Rooms and facilities always clean.

Daniel Huber
2 years ago – Google

10

Location is in a nice spot, just off the interstate but not to close to hear the traffic. Staff were friendly, the room were clean, and check out was easy.

Chris Hobbs
2 years ago – Google

10

Great hotel. Complimentary made to order breakfast. Rooms are 2 room suites, decor is a bit old and dated but kept up nice.

Christopher Raissi
2 years ago – Google

9

Nice hotel with friendly staff. The bar is also well configured for a hotel bar, and they have a free breakfast with an omlette station. Very convenient.

Tonya Cash
3 years ago – Google

6

Chose Embassy Cool Springs since my daughter was in a volleyball tournament very nearby. The location is great, the cleanliness of the room is fantastic, but the noise level isn’t good. We have had multiple groups of kids running past our room and a huge Mardi Gras party is going on the first floor until midnight. I would not have chosen this hotel if I had known it was going to be so noisy. Hotels are supposed to be peaceful and relaxing. There was no notice given that a very loud event would be going on. If you plan to get reservations here, ask before you book your room if there is a big event taking place in the hotel. I’m very disappointed in the price I’m paying and can’t even get any peace and quiet. The huge party also caused parking issues for the hotel guests.

Lauren Bentley
3 years ago – Google

7

The amenities were wonderful. My daughter loved the pool which was very well maintained and in the weekdays had premium towels, I guess they ram out though on Saturday because when we . The happy hour was a nice plus to have. The front desk staff were very friendly and worked to resolve any issues we had. The only complaint - there was a issue about house keeping.

Branden Wright
3 years ago – Google

9

The location is awesome. Right off of I-65 and away from the mall so traffic around is not bothersome. With it being closer to the mall a ton of shopping and eateries are available. The hotel was clean, staff was professional, the amenities are great. I will forever stay at embassy suites when available.

Tia T D La
3 years ago – Google

7

The staff was very kind and resolved my issue as quickly as possible, but I was charged for part of my hotel cost after paying cash in full without incidents. The Happy Hour is the best at any hotel and bar that I have seen. More detailed checks must be made for cleanup of each room. The curtain that covered the windows looking outside was dirty. The shower curtain was dirty. The size of the room is great, but not the price which should be at least $25 lower because not everyone will utilize Happy Hour amenity.

Jason & Laura Jeong
3 years ago – Google

10

The rooms were clean as expected for an Embassy. Staff was helpful and quick about special requests. Breakfast was well done and efficient. The pool was well taken care of. It was a great stay for the whole family!

James Phillips
3 years ago – Google

9

This was a beautiful facility even during some upgrades in progress. The meeting room was spacious and well equipped for our large group. The catering was great as well. A really enjoyable event.

Amanda Roberts
3 years ago – Google

8

Rooms were nice and spacious. The noice level on the 5th floor was a good bit louder than we would have liked, but we were here during a soccer tournament and there were a lot of kids. Decent breakfast and the evening reception was a nice bonus. We would stay here again.

steven kawamoto
3 years ago – Google

9

Came for a business meeting. The private meeting rooms on the 2nd floor were excellent. The central atrium was also very nice.

Christian Ritter-Holmes
3 years ago – Google

10

Check-in was quick and painless and the room was great. Breakfast was fresh and well-stocked even at the busier hours, which was great as I've often run into issues with breakfast at other locations. The only thing that I found somewhat annoying was that most of the parking was on the side of the building with the convention space but all of the elevators were on the opposite side of the building near the front desk. Aside from that, though, the stay was great and I would not hesitate to recommend it to anyone else looking to stay in the area.

Millard Griffin
3 years ago – Google

9

Good location near my office. Rooms are outstanding and the free breakfast is good. Really enjoyed the jazz trio in the atrium!

Ameya Bhakay
3 years ago – Google

10

Spent only 1 night at this hotel, and my company has a corporate rate with them... Overall, a very comfortable stay. The rooms were clean, spacious and comfortable. There was no radio or sound docks in my room, that would've been nice. I was in the 9th floor, facing east.

Jennifer Lilley
3 years ago – Google

7

I was not an over night guest, only there for a conference. The conference was comfortable and the acoustics we're good enough to hear everyone, even when their mic wasn't working quite right. The hotel supplied a very good lunch and plenty of snacks and beverages during the event. The only thing I didn't like was the trash collection process. I'm sure it was meant to be helpful, but I'm not used to just piling my trash up with everyone else's on a table outside the conference room. Maybe if there was a trash can for trash and a collection are for dishes?

Heather Mays
3 years ago – Google

9

Myself and several coworkers stayed here for a work conference recently. My room was extremely clean and comfortable. I appreciated the attention to detail and friendly attitude of each staff member I encountered. The happy hour service in the evening was a favorite for our group.

Vickie Stinnett
3 years ago – Google

10

Very nice hotel. Loved the room. Complimentary breakfast was fabulous. They have someone making omelettes. Very nice. Complimentary drinks in the evening. Wow!

Justin R
3 years ago – Google

7

Overall quality of the hotel was excellent. Beautiful view, close to a lot of good restaurants. Housekeeping did well about keeping room stocked and clean. The breakfast in the morning had a large selection, including an omelette bar. The food was average quality.

Sarah Vose
3 years ago – Google

10

Great experience! We ended up leaving early, and they only charged us for the nights we were able to stay. The evening reception and drinks were a nice touch. The customer service was top notch from the moment we checked in.

Gwen Jones
3 years ago – Google

9

Recently remodeled. Rooms are spacious and clean. Comfortable beds. Great breakfast options including made-to-order eggs.

Katheryne Lambert
3 years ago – Google

10

This was a great place for a conference. It was well appointed and had plenty of space and commodities. There was a restaurant/bar and a small convenience store. I Iwould definitely recommend for large meetings or conferences.

Kellie Swango
3 years ago – Google

4

Very disappointed with this hotel. The cleanliness is sub standard today the least. The fitness center was nit cleaned once during my 6 day stay. Even after letting front desk staff know. New towels and a made bed was all that was ever done in our room. I will state the catering staffs and bartender for the nightly reception we're great. Bartender at the Athletic bar was slow and unhappy. This hotel was able to accommodate a large group for a week of business training but updates are seriously in need of happening, especially at the cost

Emily Hubbard
3 years ago – Google

9

The rooms are wonderful, love having the separate living room area. Great for entertaining if you need it. The breakfast is awesome, love the omelet station. The staff is awesome and very helpful. The conference place was great for the event I attended as well as the food. You have to try the devil eggs!!!

Debbie Hammond
3 years ago – Google

9

I absolutely love to stay here!! The rooms are spacious and ideal for families. And the complimentary made tô order breakfast is THE best of any hotel because they don't charge you an arm and a leg like others do. This is my go-to place when traveling.

Bob Richards
3 years ago – Google

10

Pleasant staff, who helped with a free razor for my daughter who forgot hers. Clean rooms, clean hotel. Full breakfast included, but the quality of the items needs to be improved. Pool was clean, and for a hotel pool the chlorine levels were well balanced. Right off the highway, close to several very nice restaurants.

Marybeth Jensen
4 years ago – Google

9

I was present for a conference, and was thoroughly impressed with the Embassy. The food provided was above and beyond what I expected; breakfast, snack, and lunch were all great. The facility was large, open, and comfortable. The staff were attentive and helpful. Wonderful experience

Kathleen Ryan
4 years ago – Google

8

We were there for a business presentation. It was well staffed and they were very helpful. Our lunch was tasty too. Biggest croissant I've ever seen

Dustin Roach
4 years ago – Google

10

Hotel was up to par with what is expected with Embassy Suite hotels. However, I accidentally left my sport coat in my room and they returned it to me a couple of days later. Unfortunately, acts of kindness are not to be expected these days. A nice surprise to know there are good people in this world.

Pat Littleton
4 years ago – Google

5

Room was awesome as well as the staff, however the breakfast can use some improvement, the omelette on both mornings was burned and the bacon taste like it had been held over from yesterday and soaked in grease. I had supper on Tuesday evening and the burger was awesome. When we arrived on Tuesday there was no luggage carts so we had to make three trips to carry our luggage to the room. Overall Embassy Suites is always a clean and nice experience. Please train your cooks on how to properly prepare omelette s and invest in some luggage carts.

Rebecca D
4 years ago – Google

9

The rooms are very large and nice, the little living room area is convenient to spread out in. The evening cocktails and complimentary breakfast are very good, and the meals served during our conference were as well. The conference rooms were fine, although we had a few technology issues, but I'm not sure if it was the hotel or our group. Whichever, it was quickly fixed. There's lots of shopping and restaurants in the area, and it's fairly convenient to Nashville.

Naveed Ahmadi
4 years ago – Google

6

I had my wedding there... the halls were very beautiful and so do the views in the room in the 9th floor. The staffs were also nice except our bouquet manager. I think she was new and she didn't knew what to do and I have even problems with payments two weeks later...

Brooklyn Walter
4 years ago – Google

10

The rooms are large, very clean and well maintained. The beds were very comfortable and the linens were great. Breakfast was far beyond the typical continental breakfasts or waffle station. We thoroughly enjoyed our stay.

David .Piland
4 years ago – Google

5

There was a bit of confusion on the first day alone. While booking i asked if it had a shuttle to the airport. The rep said yes. I get here, call and ask and they said no, you have to use iber or a taxi. The room was quite nice, not used to soft beds so it bothered my back on the last night. The pool was real nice to end on a busy day. When asked how to unlock the room, as I'm used to just putting the card in a slot, the cleaning lady just looked and laughed. Not a fan of your guys' housekeeling. The other staff though was real nice working with. Very friendly and accommodating.

CHRIS GATTI
4 years ago – Google

7

The hotel was awesome and breakfast was great. The employees were extremely helpful and nice. The only issue was the bed hurt my back. Everything we would need for our stay to be enjoyed was there.

Phillip Baxter
4 years ago – Google

8

Pros: The location was good; easy to get to and close to everything. The hotel was quite nice. We were right next to the elevator, and didn't notice it at all. Shower head was nice and high (a plus for tall folks!). Didn't get a chance to try the hot breakfast, but looked tasty. Cons: The TV signal wasn't great; the picture was pretty fuzzy. Not terrible, but worth noting. The bed was soft enough when sleeping on your back or stomach, but it was uncomfortably firm for sleeping on your side (not a great night's sleep for my pregnant wife :/).

Lauren Durbin
4 years ago – Google

8

Location is not too far away from the interstate, but there are no restaurants within walking distance. The hotel is beautiful, and the staff are very nice. The ballroom events are well done and the food is delicious. Would definitely go again and recommend to others.

Jeffrey Anway
4 years ago – Google

9

We spent 2 nights in a corner room on the top floor. The room was quiet and spacious but the sofa bed was a little uncomfortable. Breakfast was delicious and ran fairly late into the morning. To top it off there were complimentary drinks in the evening.

Eating for the Earth JB
4 years ago – Google

9

The hotel was gorgeous, clean and friendly. We loved happy hour having free drinks and snacks. The salsa was the best salsa we had ever had! The salt water pool was awesome as well! We can't wait to plan to come again!

Jatin Shah
4 years ago – Google

10

It's a great hotel for a wedding etc. The lobby is very inviting and the architecture is nice. Try taking a picture looking up to the ceiling. The staff is great and helpful.

Alex Burlison
4 years ago – Google

10

The property is beautiful on the inside freshly renovated. The restraunt was awesome as well was the customer service. I would highly recommend to come by and have a meal and some drinks. The menu was fair priced.

Jerry Bieniek
4 years ago – Google

8

The room was excellent. AC took a bit of time to cool the room. Suggest turning it about 2 degrees cooler than you normally like it as soon as you get in the room. Came back a few hours later and it was perfect. Morning breakfast had long lines for made-to-order omelets. No line at buffet. Great central location to Franklin, TN. Short drive to mall and many restaurants. Not walkable.

Frankie Holden
5 years ago – Google

9

Great location although Google maps was not accurate. Awesome rooms and very clean.

Sherry Slagle
5 years ago – Google

9

The Embassy Suites is an awesome place to stay. Everyone is very professional and courteous.

Sherri Anderson
5 years ago – Google

8

Staff was very knowledgeable about my wifi issues, and very helpful.

Cheryl Brown
5 years ago – Google

9

I've stayed in 15 countries and hundreds of hotels, Embassy Suites Franklin is a gem of a find! The staff is attentive and super friendly, the beds are comfortable, free cocktails and even bacon for breakfast! Great location that's very convenient, only $24 uber fare to downtown Nashville.

Alex Cain
5 years ago – Google

8

Great location, friendly staff, great amenities! The restaurant and bar has great food, great service, but is a little pricey. Poor internet and WiFi coverage/speed, especially when they ask you to pay for it. There is no internet coverage in the meeting areas? They need to upgrade the beds to pillow tops, the mattress is ok, and get rid of the down feather pillows! I asked for a foam pillow, I got 2 more feather pillows!!!!!