 5 915 reviews

Embassy Suites by Hilton Santo Domingo

Ave.Tiradentes 32 Silver Sun, 10119 Santo Domingo, Dominican Republic Access

Embassy Suites by Hilton Santo Domingo

The tallest building in Santo Domingo, Embassy Suites by Hilton Santo Domingo is situated in the stylish Silver Sun Gallery commercial complex, in Naco's dynamic business district. Shopping, restaurants and lively nightlife are all close to our all-suite hotel in Santo Domingo. Visit nearby Santo Domingo attractions, including the Columbus Alcazar and the Colonial City. Our all-suite hotel in Santo Domingo is only 40 minutes' drive from Las Americas International Airport and 50 minutes' from beautiful golf courses and idyllic Caribbean beaches. Feel at home in a spacious two-room suite, offering magnificent views over the Dominican Republic's capital city. Check emails with WiFi, hold a casual business meeting in the separate living area or order a meal from room service to enjoy at the dining/work table.</p> <p>Enjoy a complimentary cooked-to-order breakfast in the onsite restaurant and relax with a cocktail in our stylish and spacious lobby bar. After a busy day, return to our hotel in Santo Domingo to enjoy complimentary snacks and drinks at the Evening Reception*. Work out in the complimentary fitness center and swim in the outdoor pool, as you gaze out over the city. Plan a conference or celebration for up to 500 people at this Santo Domingo hotel with two ballrooms, six meeting rooms and 4,300 sq.ft. outdoor event space. Stay connected in the 24-hour business center and allow our dedicated staff to ensure your event is a success. *Service of alcohol subject to state and local laws. Must be of legal drinking age.

Located 40 minutes away from the Las Americas International Airport, with easy access to the financial area including embassies, banks, corporations as well as other attractions.

Accessibility

Embassy Suites by Hilton Santo Domingo
Ave.Tiradentes 32 Silver Sun, 10119 Santo Domingo, Dominican Republic

Embassy Suites by Hilton Santo Domingo

Access

Check travel time and distances between your hotel and your favorite place.

Top 10 attractions

Hotel

  • Internet
    FREE WiFi
  • Transportation
    On-Site parking
  • Parking
  • Parking lot
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Express check-out
  • Late check-out available
  • Work away
    Business center
  • General
    Air conditioning
  • Interior corridors
  • Public area air conditioned
  • Hotel service
    24-hour security
  • Currency exchange
  • Fire safety compliant
  • Safe deposit box
  • Security
  • Travelling with others
    Family plan
  • Events
    Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Food & Beverage
    Wet bar
  • Entertainment
    FREE movies/video
  • General
    Fire alarm
  • Smoke detectors

Recreation

  • Pool
    Outdoor pool
  • Pool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE evening reception
  • Green food
    Local and seasonal food

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 18 years of age and younger stay free in their parent's room when using existing bedding

Pets are not allowed.

Languages spoken

  • English
  • Spanish

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 18
  • Number of Sleeping Rooms: 180
  • Largest Meeting Room Size: 5244 sq. ft.

Parking

  • On-Site parking
  • Parking
  • Parking lot

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 9 15 reviews

Sara Llewellyn
6 months ago – Google

5

Customer service is at test when a customer has need, not when all is right. Although overall I enjoyed my work related stay at this Hilton I have to admit it I was very disappointed at the staff at the front desk, three or four times I walked away upset at the service attitude. Some young and definitely poorly trained staff. Sadly I have to bring my male co-worker to make the request for me. There were not complains just requests that were just dismissed, but easily engaged for him. I had another female co-worker that felt the same dismissal behavior. Maybe cultural, but you should receive the same courtesy and attention in hospitality whether you're a male or female. The worst, at the time of check out, the bill of half of the team was itemized incorrectly per prearranged agreement. At first they refused to change it, blaming the system, that's unacceptable. After 2.5 hours with no assurance for the fix, and extremely stressed we all got our bill fixed, already late to the airport. Review gets few stars for the excellent service by the Cheff, he does anything you want! And the food and drinks provided for the workshop, absolutely fantastic. Every thing else was Hilton standards.

Christopher M
6 months ago – Google

9

I can most honestly say that this is the best embassy suites I have had the pleasure of being a guest at. As a Hilton employee, I know how hotels function, and how difficult it can be on the staff. It is not easy! I do not speak Spanish, and I have never been to the Dominican Republic. Yet I felt very welcome at this property. Besides the friendly, always smiling, happy staff, there are 4 main points that have made my stay. Safety. The gentleman who checked me in greeted me like a professional. He even ran after me because I forgot my passport at the front desk! Amazing! And for people that complain about the security, I found them very professional. They are supposed to be stern and tough. That is their job. I felt very safe at this property. Hilton. They are definitely the best hotel in the city. Sign up for Hilton honors, it matter. You get points for your stay and they recognize your membership. My friend visited me and they did not charge me because of being a Hilton honors member. They are a great brand. Location. In the heart of the city! Wow you can not do any better than this. Walking distance to everything you need. A short taxi to zona colonial. Grocery stores, gyms, shopping mall. Cleanliness. The courtesy visit from the housekeeping manager was great. I appreciate them checking to make sure my room was to my standards. this embassy suites it the cleanest I have ever been in. The pool area was fantastic and very well maintained. Thank you so much! - Christopher

Toni C
7 months ago – Google

8

Lovely, relatively new hotel. The suites are very nice and clean, beds are a pleasure to sleep in, the bathrooms are spacious, modern and clean. The hotel has a great terrace with an infinity pool and a good selection of drinks and bar foods. They do a nice happy hour with free food and drinks if you are a guest of the hotel. The restaurant is not great but it is not terrible either. Last but not least - the staff is very attentive and friendly. I have stayed in this hotel several times and I have thoroughly enjoyed the experience. It also helps that the hotel is pretty close to the old town, giving you a chance to mix work with some sightseeing.

Francisco Rosa
8 months ago – Google

9

Normally first option for my family it is beach resorts. We decided to spend more time in Santo Domingo city in this vacation trip. Staying in this hotel was a great choice. Staff is very friendly. Hotel areas are clean and well decorated. Lobby is spacious. Our room was also spacious with 2 TVs and nice bathroom. Happy hour was awesome. Hotel location is well ubicated in the middle of the city. Good complimentary parking space. Good breakfast options. Good customer service. I will be back and I recommend it.

Jonatan Ramirez
9 months ago – Google

9

This was my first time at the hotel and I’m pleased I choose to stay with them. Spent 3 nights with them. Personnel was friendly and helpful and facilities were nice Hotel had a large lobby area that includes a small bar that offers a open bar with snack from 5:30 pm to 7:30 pm to all guests The room was really spacious offers a coffee machine and microwave. In my case the room had a bedroom area and a separate area for a living space + desk. It had two TVs witch is a nice touch but what really sold me was the bathroom that offered a large curved window with awesome street views Bathroom amenities were great and everything was pretty clean Bed and pillows were comfortable. The hotel has a connection to a little mall that has like 3-4 restaurants so that’s a plus Will definitely stay with then again next time

Erick Bourraine
2 years ago – Google

10

I have been there several times over the past 18 months. The panoramic view from the bathrooms are amazing. Social hour with open bar and finger food every evening. Lots of restaurants at walking distance. This is a great place in Santo Domingo.

Akua Boatema
2 years ago – Google

9

I stayed at this location for week for a meeting. I certainly enjoyed my stay. Excellent service, friendly staff, and great food worth the price that you pay. I definitely recommend this hotel when in DR.

Stephanie Rodriguez
2 years ago – Google

10

I absolutely love this place !!! Definitely recommend it to all of my friends. The staff is super friendly and helpful

Alexandra Dominguez
2 years ago – Google

10

Amazing place to go with family and friend to enjoy and relax. Even for celebrate which type of event

julio jansen
2 years ago – Google

7

Stayed for 4 nights (July 4-8) and was very impressed with the hotel. The location, the amenities, staff very friendly and the service excellent. Rooms are huge and their views to the city spectacular. We were even lucky to enjoy a fireworks display happening at the Olympic Stadium, located few blocks away from hotel. Only drawback was that I've lost some headphones (Bose) during our stay; reported the lost few days after checking out (realized the missing a little late) and they could not find them. I would definitely recommend this hotel and will come back again.

Greg Delgado
2 years ago – Google

10

Beautiful hotel and helpful front desk personnel. They made our Santo Domingo experience so much better. Thank you!!

Magdeline Espinal
2 years ago – Google

10

Great service, water bottles replenished in the room daily, delicious variety of breakfast and great service during breakfast and evening reception. Beautiful spacious rooms, great views! Parking is free underneath hotel, applebees downstairs...

Tim Ward
2 years ago – Google

10

Great Hotel, nice and friendly staff. The rooms are nice, we dis not have any issues during our 5 day stay.

Julio Isidor jr
2 years ago – Google

7

Really nice hotel, but a little pricey. It cost just as much if you were in the states. You could easily cross the street and find everything at a much lower price. They did have free breakfast and open Bar from 5 pm to 7pm. Whiskey and beer only.

Joel Dominguez
2 years ago – Google

4

Great for Business Only, the Hotel wont allow any family or friends to visits unless you pay for each individual, basically your Reservation is per person, not per room. The Pool is always cold and the Spa is never on, at 9:00 pm Secutiry kick you out of the pool. Been a HH member doesn’t count. Other than that, the location and the rooms are nice.

Nilsy Delgado
3 years ago – Google

10

Excellent for business activities. Great service, great conference rooms. Very clean.

MAximo VillAr
3 years ago – Google

10

OUTSTANDING HOTEL STAY !!! This is one beautiful city hotel with excellent location and astonishing pool views. The staff is very well trained and professional. Receptionist Wanda made us feel welcomed and appreciated. Wonderful and very comfortable Lounge,the bar attender Johan was so polite and helpful. The 2 hours complimentary Evening Reception(530 to 730 pm)is awesome. The Buffet breakfast was great,thanks to Dariela and Rafaela for your help. The only down was Room Food Service(uncooked and tasteless). Bellboy Daniel you are a very special person. Thanks to you all !! Definitely will come back. Highly Recommended !!!

Moises Alfonzo
3 years ago – Google

8

Great room, view and location

Christopher Lopez
3 years ago – Google

9

Wow wow wow!!! One of the best place ever I have been. I subject you to come and share with me and others. Embassy Suite is one of the greater hotel in Santo Domingo. It is a great place for all. Restaurant's and many others entertainments all on one location.

David Llanos
3 years ago – Google

9

Excellent experience. Was at the Hotel for 6 nights, and I was attended to excellently. Large rooms, excellent service, great meals, and a great value for the price!

Gabriela Mateo
3 years ago – Google

4

At first seem like the best Hilton I ever visited, but after a couple of incidents it made me check out earlier and submit my first negative review ever. The second day in the hotel, security held me back because apparently I didn't look like a guest, I had to make a line at check in for them to verify me. At checkout they charged the room for everything we had consumed and already paid for, meaning they were charging me twice. The process of clearing the additional charges took hours and delayed me from making it to another commitment. I am never staying at this Hilton ever again!

octavio estevez
3 years ago – Google

9

The city view is nice. The pool is one of a kind. The employees are great.

Dragos dragosa
3 years ago – Google

10

Newly modern constructed hotel, with free full breakfast buffet and happy hour from 5:3p-7:00 pm, very friendly stuff, within walking distance to supermercado, banks.

Kellee Butler
3 years ago – Google

10

Beautiful hotel. Great comfy beds. Nightly reception with free sangria.

Ivan Oliva
3 years ago – Google

10

Very nice hotel with very comfortable suites and great views. The staff is attentive and professional. Don't miss the pool area and bar

Jeffrey Coburn
4 years ago – Google

10

Amazing rooms with phenomenal views of the city and ocean. The suite windows wrap around so you can see in multiple directions. The complimentary breakfast and evening snacks and beverages were also great.

kaziannoba nathalia
4 years ago – Google

5

Parking is awful. Food has no taste. Pool is in heights and very breezy. I stayed here a week with my family

Tanisha Walker
4 years ago – Google

9

My husband and I have been here since Tuesday and ABSOLUTELY love it! The courtesy staff at front desk is polite, friendly and helpful!! The sanitation staff is consistent, friendly and quick!! The hotel is clean, beautiful and in the heart of city with our room rendering stunning skyline views!! We hate to leave and can't wait to return!!

Keli Robinson
4 years ago – Google

5

The hotel is VERY clean and staff is friendly and helpful. Yet, the walls are thin and you can hear your neighbors in the next room. Also, the beds are very firm and the A/C is not very cold. The pool is very clean but cold and the "hot tub" is cold too. I would rate a 3.5 but it is only letting me choose 3 or 4.

Wilfredo Leonardo
4 years ago – Google

9

I AM Staying AS I SPEAK, what a gorgeous amazing place, a magnificent vew the suites, you can see over the hole City

Irwin Feliz
4 years ago – Google

10

Great facilities, confortable and gorgeous areas. Service is fast and reliable.

Aaron Cumbie
4 years ago – Google

10

Stayed there April 21, and 22. The Staff, from Front Desk to Maintenance was Superb. The breakfast buffet was simply delicious. The Atmosphere, was Beautiful. Really enjoyed my time there. Front Desk was always very helpful.

Robby Pond
4 years ago – Google

7

Really nice rooms and suites. The breakfast was also top notch. The pool also is on the 4th floor and has a decent view.

Alexander Babenchuk
4 years ago – Google

9

Excellent service. Staff is very friendly and helpful. Rooms are great. Great value!

Ever García
5 years ago – Google

10

Un hotel excelente. Altamente recomendado. Una muuuy fina experiencia!

Gerald Boston
5 years ago – Google

7

Great location for business travel. A good value.

Ginette Natera
5 years ago – Google

10

Muy agradable

Jaffar Barjan
5 years ago – Google

9

This is my Second Best Choice recommendation, If not the best