 5 926 reviews

Embassy Suites by Hilton Dulles North Loudoun

44610 Waxpool Road, Dulles, VA 20147, United States Access

Embassy Suites by Hilton Dulles North Loudoun

We are committed to providing a safe, enjoyable experience from check-in to check-out. Please check with regional health and government authorities about specific policies that may be in place at the location of your stay. **Available**: Business Center. Available but with **modified service**: Complimentary Evening Social, Fitness Center, Breakfast, Pool. Temporarily **not available**: Airport Shuttle, On-site Restaurant(s), Room Service. [Learn More](https://www.hilton.com/en/p/what-to-expect/)The newly built Embassy Suites Dulles - North/Loudoun, VA hotel is located only three miles from the Washington Dulles International Airport, near the Smithsonian's National Air & Space Museum - Steven F. Udvar-Hazy Center, Ashburn Ice House, Old Dominion Brewing Company, Dulles Indoor Sportsplex, Dulles Town Center, Washington Redskins Park and the corporate headquarters of AOL, Verizon Business, Airbus and Orbital Sciences. This full-service upscale all-suite hotel is just minutes from the Leesburg Corner Premium Outlets, Wolf Trap National Park for the Performing Arts, Reston Town Center and Tysons Corner. Guests of the Embassy Suites Dulles - North/Loudoun, VA hotel stay in spacious two-room suites and receive a complimentary cooked-to-order breakfast and a nightly manager's reception. Wireless and high-speed Internet access is available in all guest suites and public areas of the Embassy Suites hotel (daily surcharge applies).

Embassy Suites Hotel Dulles North is situated only 3 miles north of Washington Dulles International Airport. We can be easily accessed from VA-28, VA-267 (Dulles Toll Road and Greenway), VA-50, VA-7, and I-66. We are surrounded by the Corporate Headquarters of such firms as Raytheon, Verizon Business, Lockheed Martin, Volkswagen of America, Airbus, Orbital Sciences, General Dynamics and more. Adjoining our hotel is Homewood Suites by Hilton Dulles-North for overflow. We have many restaurants, shops, premium outlet mall, golf, tennis, biking, skating and many other activities located only minutes away.


  • Internet
    FREE WiFi
  • High speed Internet
  • High speed wireless
  • Transportation
    Courtesy car
  • FREE airport shuttle
  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Train access
  • Transportation - local area
  • Transportation - local office
  • Front desk
    24-hour reception
  • Baggage hold
  • Check-in kiosk
  • Early check-in
  • Express check-in
  • Express check-out
  • Front desk
  • Late check-out available
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Direct dial telephone
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Private bath or shower
  • Public area air conditioned
  • Telephone jack adaptor available
  • Hotel service
    24-hour security
  • ATM/Cash machine
  • Dry cleaning
  • Fire safety compliant
  • Full service housekeeping
  • Hair dryer
  • Housekeeping daily
  • Ironing board
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Turndown service
  • Valet cleaning
  • Valet same day dry cleaning
  • Wakeup service
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Travelling with others
    Children welcome
  • Children's play area
  • Family plan
  • Pets welcome
  • Playground
  • Accessible
    Accessible facilities
  • Elevators
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement


  • Communication
    Multi-line phone
  • Speaker phone
  • Two-line phone
  • Voice mail
  • Bedding
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Bathtub
  • Bathtub/shower combination
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Data port
  • Desk
  • Desk with lamp
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Safe
  • Self-controlled heating/cooling
  • Smoke detectors


  • Pool
    Indoor pool
  • Outdoor pool
  • Pool
  • Wellness
    Health club
  • Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Cardiovascular exercise
  • Exercise gym
  • Weightlifting
  • Sport
  • Jogging track
  • Racquetball
  • Tennis court
  • Games / movies
  • Game room

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Services
    Room service
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Kitchenette
  • Outlets type
    Cocktail lounge
  • Lounges/Bars
  • Restaurant


  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 17 years of age and younger stay free in their parent's room when using existing bedding

Pets are allowed upon request
$75(1-4n),$125(5+n)2petsMax,dog/cat only

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 26
  • Number of Sleeping Rooms: 154
  • Largest Meeting Room Size: 2730 sq. ft.


  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking


  • Security guards
  • Max seating capacity


Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.

  •  Local and seasonal food
  •  Local community involvement


ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews - Google and TiCATi reviews 9 26 reviews

4 years ago – Google


I love staying at most Embassy suites! Pleasant staff, accommodating rooms were fairly decent

Eric Robinson
4 years ago – Google


Beautiful hotel with excellent accommodations and perks. The happy hour and breakfast are incredible. Definitely recommend for anyone staying in the Dulles or DC area.

Rory Ricord
4 years ago – Google


Great Hotel and Staff. Amazing Happy Hour... almost worth a visit just for that! The rooms seem to have a lot of "cigarette smoking" smells. Seems guests have been smoking in literally all the rooms. Odd actually, and noticeable... more than ever... you'd think it was smoking rooms only.

Sai Vootukur
4 years ago – Google


The place was great. The rooms were clean and neat, and the beds were a whole other level. They were super comfy. The room for the event I attended was also clean and was a great place for a event. Overall, this is the hotel to go to if you want to have an event

Jason Mc
4 years ago – Google


Nice hotel facilities but lacking management.

The management does not provide more than one person at the front desk per shift and we waited for 30 minutes for a shuttle that did not arrive that we had scheduled two hours before.

For breakfast there were maybe 10 tables for a hotel that can hold 500+. The management is more worried about a buck coming from weddings, trade shows or church services rather than actually taking care of hotel guests.

We will not be back until management is replaced or fixes the many issues they have.

Lisa Roucek
4 years ago – Google


Beautiful hotel! Very clean and neat. Great service. Staff was wonderful! Breakfast was awesome...very friendly staff!! Loved our stay!! Only down side was that we couldn't stay longer😊

Kunal Mehta
4 years ago – Google


Great location and ambiance. Food is good and social hangout place is wonderful. Conference rooms are well kept and good sound system.

Rodney Harris
5 years ago – Google


Nice location for business in Ashburn. Employees very nice and helpful. Nice and clean. Breakfast was great.

Lalit Gupta
5 years ago – Google


Great location. Breakfast is excellent. Rooms are very comfortable. Shuttle service is great. Highly recommend.

keith koontz
5 years ago – Google


Nothing to complain about it's just a smaller Embassy Suites with not much around it within walking distance. Convenient to highways. $100 a night cheaper than at the airport.

Rhea Basu
5 years ago – Google


Love the decor of the lobby. The suites are quite spacious and the service is commendable. Apart from the awesome breakfast they also serve a complimentary hi tea with a wide choice of snacks and beverages. The breakfast has an added attraction. They serve customized omelettes. The place has a positive vibe. Loved the internal pool area and of xourse the sauna tub.

idongesit akpabio
5 years ago – Google


Very cosy place. Excellent breakfast! . I recommend this place to my friends and family any time. 👍

Majestic Ways
5 years ago – Google


Embassy Suites Dulles North is THE place I love to go when taking time off work!

Amazing place, amazing people here!

The Happy Hour is on everyday from 5:30 till 7:30 pm, courtesy of the General Manager.

The menu is greatest!

I love it.

Kimberly Nalda
5 years ago – Google


I called to see whether we could check in early to our reservation. Not only was I not able to check in early but they told me that THE ROOM I PAID FOR AND RESERVED ON THEIR SITE was not available. They had given it to a group which came in the night prior! They were sorry but they did not have a 2 queen reservation but they would be happy to move hotels and put me in a different hotel. I was coming for a family wedding and we wanted to be with our family. To be told that we were being moved to a different hotel with different breakfast and different rooms because they gave away our room was NOT acceptable. What is the point of a reservation? I spoke to the "manager" who was not convinced that she was the manager. She told me there was nothing that she could do but she would try. I insisted that she would find a room or have a bad review online. Miraculously, they found a room for me. However, the experience left a bad taste in my mouth and I'm not sure I would trust future reservations because of this mix up. Other guests in the wedding party were also dissatisfied with customer service from the front desk. They should honor a reservation commitments and not stress out the guests. Once checked in, the experience was as nice as Embassy usually is, room was clean and breakfast was great. So really it was the booking and customer service which left something to be desired. Value was good and atrium was pretty.

Brian McElhiney
5 years ago – Google


Nice atrium style facility. Well appointed room. Large parking lot. Hot breakfast. Fair prices. What more do you need for a place to stay?

Julie Carter
5 years ago – Google


Location is minutes away from outside food sources and other shopping. There is movie theaters within a 5 mile radius. Love the made to order breakfast. Rooms are clean and staff is friendly.

Luke B
5 years ago – Google


Great room upgrade! I didn't need a conference table and an exercise bike in my room but thanks anyways. The breakfast is awesome here.

Tom Budinger
5 years ago – Google


Went here for a professional class in the conference rooms. Was a little chilly in there but the coffee they provided helped. Were also generous with getting extra coffee in the breakfast area even though we were just there for the conference rooms. There is a side entrance for the conference rooms right around the corner from the main entrance if you want to park a little closer.

Shelly Lefore
5 years ago – Google


Nice quiet room. Complimentary Breakfast was good and managers reception is basic but nice. Employees were friendly and provided great service.

Zain ت
5 years ago – Google


This Hotel was an extremely satisfying experience for my eyes. Even though I was their for a brief time it felt like i was in a whole other country. Absolutely Stunning!

Linda Thompson
5 years ago – Google


I enjoyed first rate customer service, a luxurious suite with two televisions and the softest linen ever. Breakfast was delicious and included when you stay overnight. In three words...Classy, Comfortable and Beautiful!!!

Cindy Altmann
5 years ago – Google


Pleasant meeting rooms. Relaxing conversation groups in the center atrium. Food was so-so. Bonus points for dealing quickly with a water issue.

David Wood
5 years ago – Google


Nice hotel. Great rooms. Friendly service. Nice breakfast. Limited beer choices.

Alli Clark
5 years ago – Google


Stayed at the Embassy Suites Dulles North for a friends wedding. The hotel was nice and clean and the suite was roomy! The breakfast buffet was delicious and the hotel staff were both friendly and accommodating. Definitely worth staying at if in the Dulles area.

Keith Ball
5 years ago – Google


Great location. Professional, polite & prompt service. We enjoy ourselves each time we stay or have family stay when they come visit us...

Herbert Kaskoff
5 years ago – Google


Pluses and minuses. Nice lobby excellent breakfast. Room was okay with sitting area and firm bed but there was a strong smell by one of the vents which was not pleasant

Christian Wietholt
5 years ago – Google


This was a nice hotel, that is getting a bit dated. I have been in nicer kept Embassy Suites though. Breakfast was good and the rooms clean.

Scott Steves
5 years ago – Google


Great room to stay in. The corner suite was large and had everything I would expect. The breakfast wasn't bad, but I won't rate that for a hotel as I went there to sleep not eat.

Stacie B
5 years ago – Google


The hotel was clean, and the rooms were decent size. Plenty of space. As for the continental breakfast it was good - but we checked out before heading over there, and it would have been nice to know the omelette station was going to badger us for a room key for her to look at. We literally checked out, threw the bags in the trunk and went back in to grab some food, and had to go back to the desk to get a deactivated key to get an omelette. This was absurd.

Diane Thompson
5 years ago – Google


Beautiful place to stay. Very clean & stocked with plenty of towels. Room was very quiet. Breakfast in the lobby was a plus. Delicious food. Front desk personnel were friendly & helpful.

Alan Benisvy
5 years ago – Google


If you care about a good night's sleep, this place is the best. the beds are terrific and they give you a great breakfast, omelettes made to order. TJ at front desk was a pleasure to deal with and very helpful.

Keith Luken
5 years ago – Google


Other than the very firm bed and flat pillows a nice place for the money. Love the free breakfast and happy hour every night. If the bed and pillow were more comfortable I would give it 5 stars!

Roger Heim
5 years ago – Google


Beds are comfortable. Free breakfast in the morning and happy hour in the evening. Because it's right behind V it's convenient to get back to if you had a little too much to drink.

Jessikay Hatheld
5 years ago – Google


friendly staff. spacious rooms. comfortable stay. hot breakfast buffet was pretty tasty too. snack shop is a bit pricey. (bring your own!)

benjamin hernandez
5 years ago – Google


All was very good with fast courteous check in. The only negatives were, Lobby fountain/ water feature empty and the Lower glass panel in the glass elevator was shattered. Not a good first impression, but things happen and repairs need to be made at some time and I’m sure they are working on it. The rest of our stay was great. Welcome reception, indoor pool, hot tub, Cooked to order eggs and other regular breakfast items where all utilized and much appreciated. Check out was very smooth and efficient. Would recommend a stay if in the area.
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Kay Thomas
5 years ago – Google


Location is very close to a mall and walking distance from several eateries. I had requested a no smoking room but the room had been recently smoked in and you can tell that smoking had occurred over many days. However, the staff immediately found another room for me and I was very pleased that I did not have to wait despite the fact that the hotel was pretty occupied. I was disappointed that I was able to check in through my mobile app but could not use the cardless feature. When I presented myself at the desk to get my card it was treated as a check-in so I was charged twice for my room. Again, the staff was very helpful in taking care of this matter in a timely manner.

Jennifer Lankasky
5 years ago – Google


My husband and I reserved a block of rooms at this hotel during our wedding weekend for all our guests and couldn't have been more pleased. All of our guests were very happy with their rooms and loved the complementary breakfast in the morning. The hotel event coordinator Whitney was amazing. She answered all my emails in a timely fashion and called me when needed to confirm certian wedding weekend details. She did anything she could to ensure my guests and myself & husband were happy! The shuttles were on time to take and pickup my guests from the venue. Highly recommend this hotel!

Zachery Schnabel
6 years ago – Google


Nice rooms and breakfast. Clean and comfy beds. Bartender needs an attitude check and the WiFi only worked in half of our room. 3 1/2 stars is what I would rate it because of those 2 things.

Derek Boyd
6 years ago – Google


The hotel was located right on a major road very close to Dulles Airport. Our suite was very spacious and clean. The staff was very friendly and attentive. My family and I had a wonderful stay for a very affordable price. We will definitely return.

Troy Schnabel
6 years ago – Google


Love Embassy, but while waiting in line at happy hour, the man ahead of me was served, but i was asked to pay. Reason given? It was now 2 minutes past happy hour. Bar tender 'Ralph' is not friendly, and needs to have an attitude adjustment.

Dan Clark
6 years ago – Google


Nice room. Decent breakfast. All the staff was very helpful.

Daniel Meredith
6 years ago – Google


Embassy Suites is my favorite hotel. 2 hours of free rail drinks, reasonably priced food for the area, and a very nice, free breakfast. Hot tub and pool were also very nice.

David Traubel
6 years ago – Google


Great breakfast. Big room. I wish the lobby fountain wasn't in pieces. It takes away from a pleasant atmosphere. Otherwise, very nice.

Kaitlyn Gheen
6 years ago – Google


We had a wonderful stay at this Embassy Suites location!! The room was very comfortable and clean and we were very excited that we got a room on the 3rd floor that was immediately beside the stairs (which came out right by the pool!) Our kids had a blast playing in the pool, but the hot tub was barely warmer than the pool. I called the front desk from the pool phone and they immediately sent maintenance who was there within minutes to look at the issue. He was not able to fully resolve it for me, but he spent a lot of time and effort to accommodate my request and was able to make it slightly warmer. I just appreciated the effort that they put in to fix it and that gets an A+ in my book! The breakfast was WONDERFUL with so many delicious choices and we were completely blown away by the happy hour (which we certainly enjoyed!) We ordered pizza in our room one night and needed paper plates and the front desk staff did not have any, but said that we were welcome to get real plates from the restaurant, who kindly provided them. Great customer service! The staff was very friendly and helpful and our stay was very enjoyable (despite being in town for a family funeral). Will definitely stay here again if we are ever in the area! *Disclaimer* We would have given it a 5 star rating if the hot tub in the pool area was functioning properly, but (as I mentioned) they did get an A+ for effort in attempting to fix it. :)

Drew Matthews
6 years ago – Google


Great place. Nice hospitality. Rooms are always clean. Breakfast is fantastic. Amenities are abundant.

Mildred Griffin
6 years ago – Google


The Embassy Suites is the best hotel of the Hilton brand. They provide the omelettes for breakfast and the best complimentary reception hour which sells the hotel. The rooms are comfortable, clean and roomy. The maid service is awesome and the staff is informative and helpful.

david turner
6 years ago – Google


Not a bad place to stay outside DC. Good breakfast and nice people. Don't stay on 2nd floor, they had a wild bass pumping party on the first floor until 10pm one night. We had a good stay though and there are many restaurants nearby.

Adam Young
6 years ago – Google


The service personnel were all very polite and helpful. The premises were clean. There was very little noise. The bed was reasonably comfortable. Not excellent. The breakfast was poor. There was an odd taste to the eggs and the toaster somehow managed to scorch the outside of the bread black while leaving the inside mushy.

Kenneth Richardon
6 years ago – Google


I want to thank Martin for always providing great customer service. I have been staying at this hotel for a few months now , he always goes above and beyond. The hotel is clean and quiet with a great breakfast and happy hour.

Rebecca Beaumont
6 years ago – Google


We stay here often, two adults and three kids, and we like it a lot. Everyone is really kind and helpful, the food staff at breakfast and the reception desk. If you have family at Ashby Ponds, they have a fantastic discount!

William Testerman
6 years ago – Google


Easy parking. Fast check in/out. Clean and inviting lobby. Clean room. Only complaint was lukewarm bathwater.

HaeRim Anderson
6 years ago – Google


Clean and very comfortable! Staff is so polite and ready to help with anything you need. Great breakfast, I would definitely stay there again!

ivey willis
6 years ago – Google


Staff was kind and courteous. Hotel is a little older, but still very comfortable. Room service was great, and managers reception is always lively. The only downside for me is it's too far away from where I needed to be.

Clément Cloom
6 years ago – Google


Large rooms but they are getting old.
I did not like much the bathroom as it looks old, the bathtub/shower is what I am mostly getting in USA so a bathtub not deep enough to take a bath, a shower that is stuck on the wall and you cannot take it in your hand to wash your feet for example and a curtain. Maybe it is like this in every hotel but I am personally not a fan.
The happy hour everyday is nice and the breakfast got some choice.
Staff is super friendly and there is a couple of restaurants next door.
Nice hotel to refresh a bit to make it good :)

dae lee
6 years ago – Google


This was a very nice embassy suite, much better than I would have expected. A group of colleagues were staying there and I met them for a meeting. All rooms faced the indoor area which was well decorated and goes up the entire height of the building. Also had water fountain area.

Ashwin Kumar
6 years ago – Google


The hotel is located close to the highway, about 6 mi from IAD. Overall the hotel was very clean and rooms were well maintained. Staff was very helpful. Enjoyed my short visit here.

Dominic Albano
6 years ago – Google


Stayed at this hotel for 3 days for business training. This hotel provides a great breakfast and nice atmosphere. I would have given 5 stars, but the main elevator broke and let off a burning smell... They did get it fixed right away and keep up on their customer satisfaction.

George Martin
6 years ago – Google


Pros: Convenient to the airport, though not that convenient to DC. Rooms seem older, but well-kept. The room is also very quiet. There breakfasts are easily the best I've had at a hotel, with a coin preparing made-to-order omelettes.

Cons: Reservation was messed up, so we had to switch rooms mud-stay. I'm pretty sure I left my glasses in the old room, (there are pictures of new with them the night before the switch, none since), and asked the front desk to check, and twice they haven't gotten back to me. I also told the desk about a maintenance issue in the second room that they said they would address, but did not.

Overall, I like the facility and breakfast, but the service has not been good.

Harry Braithwaite
6 years ago – Google


Like all Embassy Suites, this hotel has an excellent combination of accomodations and amenities. I usually travel with my family and we find this Embassy to be dependably satisfying. This particular property is close to both Dulles Internarional and the developed shopping and commercial areas around the airport. Their outstanding feature is their hospiality and cordiality. The made-to-order full breakfast is of excellent quality, surprisingly so for their market segment.

creed perry
7 years ago – Google


I stay at the Embassy Suites when I am in the area for work. They have really improved the complementary breakfast. The Nutella french toast and smoothies are great. The rooms are large suites and nicely appointed. The gym is serviceable and the indoor pool is a nice workout option. For the price, Embassy Suites is really a steal.

Ryan Murray
7 years ago – Google


Great service, stayed in presidential suite with my wife and two small kids, room was clean but a renovation wouldn't hurt

Gary S
7 years ago – Google


unclean, shabby, no hot water one morning, cable kept going out when in rained, found dna sample.bed was comfortable though. Staff was polite and provided refund. i think they tried but there more value elsewhere.

Nathan J. Kerr
8 years ago – Google


I love Embassy Suites. In fact, it is the only place I stay nationally. However, this location left a lot to be desired in the service arena. (The room was fine)

From the way the morning breakfast is set up (e.g. one line for both made to order and buffet) to them literally not having enough pancakes AND french toast for everyone - literally running out of both. Since a start up church (which seemed like a pretty cool church btw) rents out two meeting facilities on each side of the breakfast area (one being the child-care and one being the adult church), I suspect that non-paying parishioners of the church may be eating the food. This could be alleviated by better rental space management, cordoning off the food area, and checking for food vouchers prior to entry. This would also alleviate those guests that are cramming two or three families in each guest suite as only two adult tickets per night would be issued.

No towels left in the pool area, front desk left unattended, poor responses given to customers etc. This to me speaks of a franchise owners management ability and/or the manager on duty being incapable or not allowed to manage properly.

Staffing in hotel industry can be foreseen by merely viewing the trends in hotel bookings. The excuse I hear in some other industries is "we are short employees." This too is part and parcel of good management. Are employees buying into the managers (or franchise owners) vision? Are employees properly led? Are they properly compensated and treated with respect when deserved and admonished properly also when deserved?

Bottom line is online reviews can make or break a service industry. It is much cheaper and easier to retain a customer than to find a new one. I would suggest looking to others in the same industry for hints on properly running an Embassy Suites.