 5 932 reviews

Embassy Suites by Hilton Raleigh Crabtr

4700 Creedmoor Road, Raleigh, NC 27612, United States Access

Embassy Suites by Hilton Raleigh Crabtr

Experience authentic hospitality at the recently renovated (May 2017) Embassy Suites by Hilton Raleigh Crabtree in North Carolina. Centrally located in the heart of Midtown Raleigh at Crabtree Valley, mid-way between RDU International Airport and Downtown Raleigh, the hotel is located within close proximity to many Raleigh attractions. Our hotel offers 225 suites plus more than 8,000 sq. ft. of meeting space. Work or relax in our one-bedroom suites featuring separate living and sleeping rooms. Living rooms feature a sofa bed, arm chair, in-room safe, 49-inch HDTV, work table plus wet bar with refrigerator, microwave and coffeemaker. The bedroom features either one king or two double beds, a second 49-inch HDTV and second sink with vanity. Start your day with our free made-to-order breakfast and enjoy our complimentary evening reception nightly. WiFi is available for a nominal fee. Dine at Axis Bar & Grille, experience a hand crafted cocktail in our redesigned open atrium or enjoy in-suite dining. Work out in our new fitness facility or take a swim in the beautiful indoor pool. Complimentary services include a 24-hour business center, covered parking garage and shuttle transportation within a two-mile radius, to and from RDU International Airport, based upon availability, 7am-11pm. Our hotel is minutes from: *Raleigh-Durham International Airport *Downtown Raleigh *North Carolina State Capitol *Raleigh Convention Center *Shopping Malls, including Crabtree Mall *Museums *PNC Arena *Umstead State Park *Raleigh Greenway Trail *North Carolina State University-NCSU, Carter Finley Stadium *Meredith College, Shaw University, Peace College, St. Augustines *North Carolina State Fairgrounds *Duke Energy Center for the Performing Arts *WRAL Soccer Fields Embassy Suites Raleigh-Crabtree Hotel is a short drive to: *Research Triangle Park- RTP *Durham Performing Arts Center (DPAC) *Duke University *University of North Carolina at Chapel Hill

The hotel's convenient location, midway between RDU International Airport and Downtown Raleigh in Midtown at Crabtree Valley offers quick access to local businesses via Glenwood Ave (Hwy 70), Creedmoor Road (Hwy 50), I-440 and I-40. Popular restaurants include: AXIS Restaurant and Bar offering delectable cuisine conveniently located at the hotel, Angus Barn Steakhouse offering delicious steaks, seafood and an award-winning wine list in a fun and casual barn atmosphere, and 42nd Street Oyster Bar specializing in fresh seafood; the bar and oyster bar are lively, popular alternatives to the busy dining room.

Hotel

  • Internet
    FREE WiFi
  • Transportation
    FREE airport shuttle
  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Express check-out
  • Late check-out available
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Hotel service
    ATM/Cash machine
  • Dry cleaning
  • Fire safety compliant
  • Grocery shopping service available
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Valet cleaning
  • Valet same day dry cleaning
  • Outlets
    Gift/News stand
  • Travelling with others
    Family plan
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Speaker phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Microwave
  • Mini-refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Business
    Copier
  • Desk
  • Desk with lamp
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Tennis court
  • Games / movies
    Game room

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast
  • Full american breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
CHILDREN 18 YEARS AND UNDER stay free in same suite with parent.

Pets are not allowed.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 9
  • Number of Sleeping Rooms: 225
  • Largest Meeting Room Size: 2146 sq. ft.

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 9 32 reviews

Tami Klay
1 year ago – Google

10

The staff was great! Our food that was provided by the hotel was so delicious I wanted to take more home. The event seats were very comfortable and so was the temperature in the room. I've attended this event for last couple of years and I now understand why it's held here every year. Looking forward to next year!

Arick Bakken
2 years ago – Google

10

Its been a while since I stayed at an Embassy Suites and now I only want to stay here and nowhere else! From minute 1 of check-in to the last minute of check-out, the staff has been supurb and the hotel vibe has been relaxing, spacious and upscale. I love the room, shower, bed. The breakfast is to die for. The coffee is actual proper coffee - at a hotel!! The nightly reception is just icing on the cake. A++ all the way around. In the middle of a stressful move, this place is heaven sent.

Jacob Meetze Sr.
2 years ago – Google

10

The Embassy Suites Raleigh Crabtree has a new updated look. All of the staff was very nice and friendly. They went out of their way to see to your every need. They sent a complimentary cheese and fruit tray with a bottle of wine for my wife's birthday. Thank you. We will stay there again and would recommend this property to everyone.

marquita lilly
2 years ago – Google

9

Beulah was great at checking on us during breakfast to make sure that we had everything we needed. She was very friendly and cordial and helped us find everything we needed. I look forward to seeing her again.

crystal Williams
2 years ago – Google

10

My stay here was exceptional every time I am in the area I frequent this location and have never been disappointed. The breakfast buffet is the highlight of every trip. This morning I was greeted by Beulah who made sure to continuously check on us throughout the time that we were enjoying our breakfast. She was friendly, compassionate and very hospitable. Thanks Embassy and thanks Beulah!!

Taylor Greene
2 years ago – Google

8

This is our go-to hotel for emergencies. Back in the day, this spot was a magical place where they had gardens, vegetation, a waterfall, etc... I even had a birthday party sleepover there! It's not even close to that now. But that's okay. Our first time here was during an ice storm where we lost all power and heat. My parents set us up here and it was a blast. The last time, our house flooded and I took my family here for the night until we could get things cleaned. Decent breakfast and a fine stay.

Joyce Harvey
2 years ago – Google

10

It was a pleasure to stay at this location. I was not disappointed from check-in to check-out. I called several times to the front desk for different services and was always accommodated. That means a lot when I travel. Thank you for a great experience during our family reunion stay!

Jason Curfman
2 years ago – Google

10

I went to the Embassy Suites for a work event. They had a very clean conference room set up with any beverage that we could want. Lunch was served buffet style with healthy and delicious options (soup, salad, grilled chicken and salmon). Overall I was very pleased with the experience and would recommend hosting a professional event there.

Jeremy Howell
2 years ago – Google

10

This was one of the better hotels my family has ever stayed at. Extremely clean rooms, comfortable beds, and great staff. The two free happy hour drinks are great! The kids loved the complimentary goody basket!

Court Courtney
2 years ago – Google

8

Clean room, very pleased with the amenities although I wish there was a hot tub... The kickback was great but breakfast lines was crazy... They may need to extend the breakfast area because this is a large hotel accommodating alot of guest. The breakfast food could've been a little better.

Shauna Bigelow
2 years ago – Google

9

I cannot even explain in words how incredible the staff at the Crabtree Embassy Suites is! We were traveling with our elderly mother and had an issue and needed to change her to a handicapped accessible room about 30 minutes after we had just checked in. Jinee went over and above to accommodate our needs and was very professional and compassionate during our entire exchange. We have family in the area and this is were we will stay from now on! Well done!

Cheryl Ritter
2 years ago – Google

8

The rooms were big and clean and the beds were comfortable. The breakfast was delicious with lots of variety. The hotel's decor is modern and sleek but not cold. My girls loved the water feature just the other side of the lobby. The only down side was the fire alarm went off at 11:45pm and we had to evacuate, which meant walking down 9flights of stairs with two toddlers who were trying to sleep. In talking with other guests, this wasn't the first time that week the fire alarm had gone off in the middle of the night. It was a great overnight stop for us on way from FL to MD.

Bruno Beltran
2 years ago – Google

9

Just an amazing hotel to stay . We were so pleased with all the services offered . The staff went above and beyond on making sure that we were taken care of . From the front office, housekeeping team, restaurant , sales managers everyone we encountered was always willing and eager to please. This hotel is newly renovated . The rooms are big , love the open atrium and the pergola. We also enjoyed the complimentary breakfast offered . Indoor pool and a big fitness facility . Everything was top notch . Worth the money we spent .

Candi Cherry
2 years ago – Google

4

My family and I stayed at this Embassy Suites for the entire week of spring break (Monday, April 2 - Sunday, April 8, 2018). Our experience began great, but by Wednesday night at around 10:30pm, it quickly became the WORST experience that we have EVER had at ANY Embassy Suites! While my husband and I were relaxing in the 2nd floor lounge area (which is open to everyone and had been since we arrived on Monday), a female staff member started closing the curtains, approached us, and said, "I'm gonna have to ask you to leave". When questioned as to "why" we had to leave, she gave us a BS excuse that they "had to keep the area clean for an "event the next morning, and that they'd had problems in the past." (Side note: By the way, we checked the next morning and this "event" never even happened.) That same night (Wednesday), we immediately went to the front desk to get clarification from another staff member. This male staff member told us that "a high school group had checked into the hotel that evening, and they didn't want the kids in the lounge, so that's probably why we were told to leave". At this point, my husband and I were very upset! We asked him what does that have to do with the other guests? He told us that we could speak to the supervisor on duty, so after being ignored by this lady (whom we were told was the "supervisor on duty" for approximately 15 minutes, we we're finally able to speak with her. She then rudely told us that the "area is NOT a common area and it is usually supposed to be closed all day", then a male staff member rudely added, "my security guy will be here at midnight, so..." His comment had absolutely NOTHING to do with our complaint. We feel as though he was trying to intimidate us, which didn't work. At this point, I decided to file a complaint with Hilton due to how we were treated by this staff. Hilton forwarded our complaint to Eric Radkin, the "front desk manager". The following day (Thursday) he reached out to us to see what had happened. We informed him in detail of how the staff had treated my family, and that we were highly dissatisfied! He told us that we should not have been kicked out of the lounge area because it is, in fact, a common area to be enjoyed by ALL guests! This confirmed to us that the other staff had lied to us simply because they didn't want us to be in the lounge area for whatever reason (I'm hoping it wasn't a race thing because the high school group that was there were all Black students). He then apologized and told us that he would address this problem with the staff and that he'd use it as a "training opportunity". The remainder of our hotel stay was truly dampened by this negative experience! My family and I have been faithful patrons of Embassy Suites hotels for years, however, we will NOT be staying at THIS Embassy Suites EVER AGAIN!!

Rudy R
2 years ago – Google

10

Since the renovation completion in 2016 the hotel looks fabulous!!! Very clean all through out the hotel. Evenings there is a reception with adult beverages and hot breakfast with all the fixings, made to order omelettes or eggs. There is a work out room and small pool. But no hot tub. The staff is very accommodating and will assist you in any way they can.

Ksenia Cypert
2 years ago – Google

9

Everyone is so friendly and nice! Very Quick check in. Easy directions to room. Clean common areas. Room smells fresh and bed is SO COMFY!!!!!

Nevin Moore
2 years ago – Google

10

This place was great. The registration staff was prompt, courteous, and welcoming. The room was spacious, impeccably clean, and well-stocked. Beds were comfy! Even the pull-out sofa bed was surprisingly plush. Made to order breakfast was hot, staff helpful and friendly. We made use of both the pool and gym during our stay and enjoyed both very much. The parking garage with elevator into the hotel was a great feature with the cold temps. Crabtree mall is riight across the street with lots of great meal options. No complaints here.

Nicole Moore
2 years ago – Google

7

They've made more modern upgrades since my last visit. Friendly staff (always) & the amenities are great! 24 HR fitness center, pool & evening reception with light snacks & drinks.

kevin deas
2 years ago – Google

10

new renovations are nice. I like the new look. Rembrandt Presidential suite always comfortable when doing business. nice and roomy....

Delonda Jones
2 years ago – Google

7

It was such a pleasureable experience for me and my guest. The staff are professional, polite and handled anything I needed immediately. The breakfast is awesome.

Yan Yi Lai
2 years ago – Google

9

The service was great and helpful. They know who you are as soon as you walk through the door. Everything is explained to you when you are checking in and the staff are friendly. Room was very clean.

Darrel Pemberton
2 years ago – Google

7

Hotel was really clean. Staff was nice. My daughter loved the indoor pool

Tony Caldwell
2 years ago – Google

8

The lobby and public spaces have been upgraded to have a very modern and chick look. The color scheme and furn are very unique for an Embassy Suites facility. The rooms however are still dated. Other than 2hite wall paint not is different in them. The bar area is nicely done.

Derrick Dorsey
2 years ago – Google

9

Renewal of vowels. Very organized and as I was told they provided alot of the essentials to the event outside of decorations. Would recommend this if you want everything to be done in one proximity.

Ronnika Davis
2 years ago – Google

8

I love Embassy Suites! This particular Embassy is definitely worth the money. The staff is friendly and decor is modern and chic. Only downer, my room needed a few maintenance repairs (bathroom door handle- still works but noticeably worn and the tub floor had a SMALL spot of rust) but nothing major. Major plus, the mall is right across the street... seriously. If you didn't mind playing frogger, you could walk. Of course there's always Uber. I'm slightly considering moving to Raleigh from my weekend trip alone. Great job Embassy!!

Dustin Revis
2 years ago – Google

9

I loved the hotels design and the rooms were fantastic. The staff and other guests were friendly and helpful. I recently visited a much more expensive hotel and would pick this place over that one any day of the week.

Marie McKelvey
2 years ago – Google

5

My husband and I have stayed here many times. Normally, I would give 5 stars here because it's usually very nice. However, we went on our anniversary last month and a friend of mine sent me a dozen white roses to be delivered to the room before we arrived. I never saw the flowers. They were delivered to the front desk, but never to our room. I didn't even know about it until she asked me several days later how I liked the roses. The hotel had no explanation, not much of an apology and expected my friend to jump through hoops to get a $125 refund. Very disappointing.

Kasey Rogers
2 years ago – Google

7

The hotel was very nice with top of the line amenities. All requests made were fulfilled in a timely manner. Every employee was smiling and very helpful. The only reason for a 4 star was because the air and water went out through out the entire hotel which caused for a sleepless night due to the heat.

Kenneth Franklin
2 years ago – Google

10

Convenient location next to the mall. Very clean with a highly professional staff. Beautiful layout. Hotel and bar was great. Full complimentary restaurant style hot breakfast complete with grits and other multiple options. Would highly recommend.

Rose Abbl
2 years ago – Google

9

Fabulous hotel. Very modern. The breakfast buffet is best ever, hands down. Friendly staff. Happy hour includes 2 well drinks, Shirley temples for kids, and snacks.

Mary Mabry
3 years ago – Google

9

This is the perfect location. Everything is close. The breakfast is amazing. And the staff is friendly and very helpful. The beds are very comfortable. They also give you an array of pillows. So you can find the one you like. I've stayed at other properties in the Crabtree Valley area. This by far is my favorite. Newly remodeled.

Michael Anderson
3 years ago – Google

9

This hotel was recently renovated and it is excellent. The rooms have amazing art from wall to wall and there are large open spaces in the lobby to eat, socialize, entertain, etc. The gym is nice as well. I will say that the pool could be bigger. This hotel has a lot of guest because it's super awesome. Book while you can. The staff is extremely accommodating and there is an extremely nice mall right across the street. Great quality stores and great eats. I didn't expect any of this traveling to North Carolina. But now when I return I definitely want to stay longer than a couple nights. Maybe a week next time.

Verna Ghee
3 years ago – Google

7

Great hot breakfast in morning . Happy hour from 5:30pm to 7pm serving free drinks/alcohol and lite snacks. Nice Swimming pool open until 11pm. Fitness Room. Free fruit infused water served at all times. Big clean building with event rooms available. I did not give this place a 5 star because there is no longer a hot room nor a Jacuzzi any more.

Shi Shi Equality
3 years ago – Google

5

I loved the drink server. The renovations are good but they need a hot tub. Better omelets and eggs in general for breakfast. Oh and the pool is too small!

Katie Atwell
3 years ago – Google

6

Really nice facilities that way understaffed. The happy hour had tiny drinks and nothing was cleared from the tables in the morning they said it would be a 30 minute wait. The rooms and hotel all looked great, beds very comfy.

Silent Jo
3 years ago – Google

8

Loved the hotel, looked great. Was pleased to receive complimentary drinks and snacks for happy hour. The room was spacious and comfortable. Only thing I can think of that would be negative is that the in-room AC unit was loud when it turned on. Other than that we were very happy with our stay.

Ryan Carney
3 years ago – Google

10

Two free drinks per day + free breakfast. Separate living room and bedroom in the rooms (maybe not all rooms?). Great stay all around.

Zondra Harris
3 years ago – Google

8

I would love to give this hotel a 5 however we came Memorial weekend as well and had to deal with the elevator and food issues as well. Loved, loved happy hour and our room. I am coming again and hope things are more organized. I will be back!

Willie Hawkins
3 years ago – Google

9

This weekend my wife and I visited just for one night only just to get away, and enjoy each other, getting in some shopping etc. The room rate was awesome for one night, couldn't have gotten a better rate I think. The room was clean as usual, no complaints. The shuttle ride to and from was great the driver was very polite and seam to enjoy doing the task. I just have one complaint when we went into the room and turned on the TV it didn't work, we call the front desk and they assured us that it would be taken care of, but when we return later that night the TV issue was not taking care of. We call the front desk again and they sent a repairman up imadiately and he did Ed the problem. He stated it was some kind of installation issue with a plug. Other than that the overall stay was as good as usual.

Felicia Carmon
3 years ago – Google

5

Stayed Memorial day weekend. One of the elevators was out of service the entire weekend. We were on the 8th floor so each ride up and down was a long waiting period. It basically stop at each floor and no one was even waiting to get on or off. On Sunday which was our check out day the only working elevator went out and we had to use the service elevator. The hallways were hot and stuffy. Although they remodeled the bathrooms the shower door closest to the shower head didn't slide open. You had to use the other sliding door in which turning on the shower you felt the cold water on your body before being able to adjust the temperature. It would've been nice to have the kitchen staff prepared for the amount of guests they had to service this weekend. They constantly ran out of food and people had to wait for them to bring out hot food. It was not brought out in a timely manner.

Dustin Revis
3 years ago – Google

9

The loved the hotels design and the rooms were fantastic. The staff and other guests were friendly and helpful. I recently visited a much more expensive hotel and would pick a place lime this over that any day of the week.

Tyran George
3 years ago – Google

4

The service was excellent. We had no hot water the entire weekend, which made for a terrible weekend. Also door to bedroom the handle was broken.

Darin Peterson
3 years ago – Google

9

Staff has been great. Rooms are very nice, staying in a suite. Close to a mall so food is easy to get to. Would stay again.

debra cooper
3 years ago – Google

8

I am sorry to read so many people had a bad time at this place. I came here for a conference and we were treated quite well. The reception was friendly and the hotel looked nice and modern. I came post construction and it looks really nice. The food offered at my conference was very good and their breakfast was ok. We were offered juices, coffee, tea, scrambled eggs, potatoes, bacon, sausage, grits, oatmeal, and assortment of baked goods and cereal, with a number of other things. The fresh omelette and eggs took forever to make but they were good. They had a happy hour, which had an assortment of snacks, which was nice. Staff were very polite and accommodating. I will say this, that their alcoholic drinks were NYC prices, just a little too much. But other than that the rooms were standard size for a suite, but modern. The hotel is not huge, but a good size as it has 8 or 9 floors. This place is like 20 minutes from the airport and close the the mall.

Mionna Henderson
3 years ago – Google

7

The stay was great. Staff was friendly and the room was nice! I didn't like that the parking garage was on the other side of the hotel than the lobby and regular elevator for the hotel. I enjoyed the complimentary drinks for happy hour and the complimentary breakfast. I would stay again.

joshua foster
3 years ago – Google

10

Awesome place with tons of taps. Buy an arm bracelet and go crazy. Dinner was quite good, service ok. Went multiple times while visiting Raleigh and would go again. I so,so,wish I could drink beer like I did 20 yrs ago

Brian Lindenmeyer
3 years ago – Google

5

Great decor, updated. Nice bar. Sadly after 10pm you cannot get food at bar, only through room service. Otherwise typical and above average Embassy Suites.

Everett Bruce
3 years ago – Google

7

Great venue. Beautiful inside with extremely nice staff. Lobby was beautifully done but lobby restrooms not scaled appropriately with the space. Giant lobby with only 3 toilets (2 of those easily accessible). Staff definately wins points.

Jon Gofffaux
3 years ago – Google

10

It's newly renovated (completed Dec2016) with a great staff that's friendly. Decent dinner selection for a hotel. Good selection of alcohol in the bar and ten beers on tap.(many of them are local breweries)

Chad Chaplin
3 years ago – Google

5

I've stayed here many times. I liked it better before the renovations. The entire hotel is an ugly boring white now, every single interior surface, whereas before it had color and character. The renovation for the most part seems to have been just painting over the old. The food has never been very good, and still isn't. The best part of the place was the fully open atrium in the middle of the hotel, cozy, but they ruined that in the renovation. It is now an ugly business center and a closed off room. The rooms themselves, I can't tell if they were renovated or not. If so, it wasn't done very well and again they just painted and laid carpet....but much of the old is still in the rooms...countertops, faucets, etc. The desk staff are very nice and helpful. This used to be my preferred haunt when in Raleigh on business, probably not anymore. It is not bad, just not good enough for the extended stays I have.

Jodi LaRocca
3 years ago – Google

8

This newly revamped modern hotel was not up to par on their accommodations. Was very disappointed in the restaurant and service at the restaurant. Was also very disappointed that there was not a hot tub.

Nikunj Khelurkar
3 years ago – Google

9

Fantastic place with good food and drink service. Rooms are maintained very well. Only problem with the suite was that there was a lot of noise from the AC.

Whit Procter
3 years ago – Google

5

Renovations ongoing at the time of the stay. Lots of workers currently around during the day. Room was average. "Upgraded" the room and expected Keuring, etc. Those amenities only available to floors 8&9. Those floors reserved for Honors frequent guests. Poor advertising... Almost a 'bait & switch'. Corner room is worth the upgrade for privacy. Slow Internet and in-room phones not operational.

Mark Mowbray
3 years ago – Google

9

Great place. The front desk employees were excellent. The rooms were well fashioned and immaculate. Definitely my go to hotel while in Raleigh moving forward.

Rob F
3 years ago – Google

8

The recent renovation looks good. Breakfast offered plenty of options and the hotel staff was nice. The main room of the suite picked up noise coming from the open lobby area, but the bedroom was quiet. I'd stay again.

Andrew Williams
3 years ago – Google

5

Was sent here when our travel site couldn't get us a room where we wanted to book. Currently, there are massive renovations in the atrium. No permanent restaurant, no hot tub, no TV in the gym, no business center. Rooms were fine, although what looked like a recently renovated room had paint chipping off the bath tub. I can't envision a scenario where I would re-book there. Oh, and they shut the water off at 10am for 8 hours. Didn't say a word about it at check in. You'd be wise to look elsewhere until they're done. And then maybe still look elsewhere.

Willie Hawkins
3 years ago – Google

10

Well first of all I like to say that when ever I can I make my stay at the Embassy. I love the rentavation that's going on, and can't wait to see the end results. Just the look of things I can tell it's going to be fabulous. The staff are very curtious everyone is so tentative. Right now if I had to rate a five star it will be a five.

Nicole Burnett
4 years ago – Google

10

The staff is absolutely wonderful. The hotel is under construction, but it is stated when you book the reservation. I didn't find this to be that big of an inconvenience. The room was clean and very nice. My family was very happy with our stay and would stay here again if back in the area.

RC Bailey
4 years ago – Google

4

I stayed pre-renovation and it was lovely. Currently, I can not say the same. That said you need to really consider if you want to stay here during this renovation. Everything seems very dark and dank. The rooms do need to be renovated- the sofa was obviously dirty but the bedroom linens, etc were clean. I definitely do not think it was worth the 200.00 rate I paid. You look down from the inside into a literal construction zone. It's fairly creepy. They moved breakfast into a dimly lit bar area. The seats are stained and dirty. Nothing about this stay was worth the money, though the service was good and the people working there are so nice- this is certainly beyond their control. I wish I could post a picture with this review so you could see the actual extent of the interior renovation. Also, I think the email said renovation begins at 9am but they had started at 8 when I went down for breakfast. That probably won't bother most business travelers.

Luke Bellamy
4 years ago – Google

5

Rooms are ideal for a working visit, large front area with desk and sofa, which is separated from sleeping area. Pool and gym are good, as is the bar area and happy hour snacks/drinks. Only negatives are the huge building project, which means some areas are inaccessible. This was not made clear at the time of booking. Also the air conditioning system is insanely loud, even with mine switched off, the building constantly hums. Overall, not perfect, but certainly not bad.

Andrew Hynes
4 years ago – Google

6

Location was convenient, but construction made navigating the hotel a little difficult. Breakfast staff were very courteous, but front desk made several mistakes in our reservation, including forgetting out crib and extra linens for the children. When apprised of the situation, housekeeping fixed it inside an hour, but it was annoying having to do that again. Room itself showed why they're doing construction, as most fixtures were very worn and are in desperate need of replacement.

Richard Clark
4 years ago – Google

9

Outstanding service and wonderful rooms. The food and the staff are great. Absolutely no complaints about the hotel what so ever. I will be back for sure.

Matt Clark
4 years ago – Google

8

The service is good. Good food. The rooms are comfortable. There is pretty much any store you may need around.

Sadie O'Connor
4 years ago – Google

9

Exceptional service, convenient location, satisfying accommodations, and a wonderful shuttle ride to and from our restaurant.

George Standish
4 years ago – Google

9

Customer service could be better but nice and clean rooms

Tracy Jones
4 years ago – Google

10

We have stayed here 3 times this year and each time has been an excellent experience! The staff is wonderful (Mr Jones and Joe) at the front desk are very helpful very informational, very professional and most importantly very KIND!! The rooms are very nice, very spacious and the made to order breakfast buffet is a great way to start your morning! The Embassy suits in DC was the 1st one we stayed at and we got hooked then and whenever we travel we always look for this hotel chain 1st!!