 5 830 reviews

Embassy Suites by Hilton Richmond

2925 Emerywood Parkway, Richmond, VA 23294, United States Access

Embassy Suites by Hilton Richmond

The Embassy Suites Richmond is located in the West End near the University of Richmond, St. Mary's Hospital, Henrico Doctor's Hospital, and the Innsbrook Corporate Business Park. This all-suite hotel is just minutes from: Richmond International Raceway, Downtown Richmond, Virginia State Capitol, Richmond Convention Center, Richmond Coliseum, Virginia Commonwealth University, and Two Open Air High End Malls. The Richmond International Airport is just 16 miles away. King's Dominion Amusement Park is just 20 miles down the road. Guests of the Embassy Suites Richmond, Virginia hotel stay in spacious two-room suites and receive a complimentary made-to-order breakfast and Evening Reception. The hotel offers complimentary WiFi. The hotel features Richmond's only IACC approved Executive Meeting Center.

Located in the suburbs of Henrico County in the West end of Richmond. We are conveniently located at the Intersection of Broad St. and I-64. Minutes away from a variety of restaurants and a few miles from Stony Point Mall, Short Pump Town Center, and Regency Mall. 5 miles from Innsbrook Corporate Park. Minutes away from Philip Morris, Anthem, Genworth, Bank of America, and Verizon. Richmond's only IACC approved Executive Meeting Center.

Accessibility

Hotel

  • Internet
    FREE Internet access
  • FREE WiFi
  • Transportation
    FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Express check-in
  • Express check-out
  • Late check-out available
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Direct dial telephone
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Hotel service
    ATM/Cash machine
  • Dry cleaning
  • Fire safety compliant
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Valet cleaning
  • Valet same day dry cleaning
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Voice mail
  • Bedding
    Cribs
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Microwave
  • Mini-refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Copier
  • Data port
  • Desk
  • Desk with lamp
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Tennis court

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 16:00
  • Check-out Time: 12:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
CHILDREN 18 YEARS AND UNDER stay free in same suite with parent.

Pets are not allowed.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 17
  • Number of Sleeping Rooms: 225
  • Largest Meeting Room Size: 2436 sq. ft.

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 8 30 reviews

Jennie DeCook
1 year ago – Google

9

Beautiful design, friendly staff. Had a nice late dinner at the bar area. The room was nicely decorated and laid out. The only complaints would be the very tight bathroom and lack of ventilation fan.

Michael Barton
2 years ago – Google

10

What can I say but WOW!!! Great service, beautiful property, great staff, great prices.... This is the place to stay in Richmond. If you are looking for a quite, comfortable, pampered getaway or just a great hotel that will work to meet whatever your needs are with professionalism, elegance and a great staff and service then give these guys a call. M. and E. Barton, Bowie MD

Ben Groth
2 years ago – Google

8

Beautiful, clean and relaxing hotel. The man at the front desk was AWESOME, put a smile on all of our faces. Breakfast was good, beds are comfortable and the rooms are brand new and well maintained. Good job.

JOANN PARKER
2 years ago – Google

9

We stayed for the last 3 day weekend in July. We had come here for my mom's 83rd B--Day Party. And this was our first time staying at this Hotel but I'm so glad that we did. Because we had the best time after we finally got there. Because we got lost but i called the hotel and spoke to a Juanita and she stayed on the phone with me until we reach the front door. She said that is what she does and i must say she does a damm good job. We also loved the fresh breakfast bar was delicious. And the managers 2 hour happy hour was wonderful. The appetizers were delicious and the people were friendly. And the bartenders were so very nice and knowledgeable of the drinks.

Anthony Johnson
2 years ago – Google

9

Absolutely beautiful hotel and the staff are very friendly and warm. I will be going back real soon. And the rooms are very modern and charming.

DJ Sardana
2 years ago – Google

9

The new remodel of this property is awesome!!! Beautiful changes. Stayed with the family overnight. Rooms are updated nicely and comfy. Have stayed at this hotel for years and will continue.

Blake Duffy
2 years ago – Google

8

This place was very neat in its structure. Walked into the center of the hotel and it opened up into a water theme with plants everywhere. Open level balconies with very nice structure. However, the bathrooms in the rooms were very small. Some populated places in the hotel seemed run down. Overall a great experience.

Otis White
2 years ago – Google

10

Have stayed there many times over the past ten years ... Wonderful new design and modern rooms. They have a great breakfast ... Wonderful staff too. Well worth the money for a great place to stay in West Richmond. Definitely will be back.

Joyua Shamblin
2 years ago – Google

10

Bobby and Taylor were absolute gems. We loved the stay. Only qualm was the one elevator, but the renovations and the suite itself were fabulous! If we are in the area again, we will for sure stay here.

Michael Nash
2 years ago – Google

10

Really lively. Even on a weekday! Breakfast was very satisfying and delicious. Pool and hot tub were fantastic. Would love to go back for another visit

Martin Ray
2 years ago – Google

9

Rooms are amazing. Large "living area" with sectional sofa, desk, flat screen, and wet bar with coffee maker, microwave and fridge. Bedroom had king size bed with another flat screen, desk and night tables. Several HBO channels included. Managers reception with complimentary beer and light appetizer 5:30 to 7:30. Not far off the interstate and easy to find. My stay included complimentary breakfast but not sure it's always included, walking distance to Mission BBQ, waffle house, McDonald's, and sheetz convince store. Not sure about rate because company paid for it. I definitely recommend if someone else is paying. I will consider it next time I stay in Richmond.

Vernon Parrish
2 years ago – Google

9

Room was clean and excellent service! Happy hour was nice and the drinks were not watered down. Will definitely stay here again.

Brandon Isner
2 years ago – Google

8

The atrium was very nice. Spent several hours sitting down there with friends socializing. The room was spacious and clean. Breakfast and the social hour in the evening were very good. My only complaint was the bathroom in the room was tiny. There wasn't room to turn around. Obviously that's not a simple fix, but it was surprising given the size of the rest of the room.

Angie Brady-Daniels
2 years ago – Google

9

Just discovered this hotel and it has become a favorite in the Richmond area. Love how the lobby is arranged with quiet and active spots depending on your social preference. Breakfast features made to order omelets and pancakes plus great juice selection, fresh fruit, pastries and more. Only complaint was the extremely small juice glass but you can refill often and make them work.

Jamal Stevens
2 years ago – Google

7

The staff was very helpful and made me feel welcomed. The rooms exceeded my expectations and the complementary drinks and breakfast was a plus. I will definitely be visiting again

Kristi Dunbar
2 years ago – Google

10

Embassy Suites Richmond was a very nice place to stay for the night. It was clean and the staff very courteous. Breakfast was included and wasn't a continental one. It was a hot/cold buffet style with an omelet bar.

Abel Guzman
2 years ago – Google

7

Rooms were recently renovated. There rooms are kind of spacious. The bathrooms are very cramped. However because it's an Embassy Suites the breakfast Anna evening reception are great and one of the main reasons I try to stay at the Embassy Suites brand.

Malyka Williams
2 years ago – Google

9

FOOD IS TO DIE FOR STAFF IS AWSOME PRICES HIGH BUT THEY INCLUDE; Breakfast dinner and complementary drinks. Making it all worth my dollars. Did I mention that their food is absolutely great!! Their breakfast includes a hot buffet and then a section where you can put in a personal order with a personal chef for any styled omelette, pancakes etc. 👏🏽👏🏽

Mandy Rae
2 years ago – Google

10

Staff is so friendly and helpful! Newly renovated rooms are very nice. Had a mini fridge and microwave. Complimentary breakfast was awesome. Free parking in a normal parking lot. I would definitely go back again.

Head South
2 years ago – Google

6

Rather middle of the road. No complaints or praises except that the bar was shut down at 945pm. Don't expect much sleep if you are unfortunate enough to have neighbors. Renovations equal construction noise, plan accordingly and bring your own 'supplies'. Sheetz has better wine (selection) for cheaper.

Mr D Johnson
2 years ago – Google

9

My wife and I decided to take a weekend trip from Hampton to Richmond on our 10th Anniversary. We had a wonderful stay! We stayed in the presidential suite which was very nice, clean, and modern ( thanks Ms. Lyons). There was even a card and box of chocolates waiting for us in our room. The staff was really wonderful and personable. We received a great welcome from Mr. Bobby and enjoyed an pleasant evening dinner with Mr. Jerrell. We appreciate all that was done to ensure our stay was a good one. Thanks!

Heather Lashlee
2 years ago – Google

9

I am very impressed with this location! I had a newly renovated room and upon my arrival the welcoming I received was exceptional. I was greeted by Bobby - he goes above and beyond to make sure you’re taken care of. The general manager, Kathleen Lyons, was a pleasure as well. I highly recommend this Embassy Suites! You’ll be happy with the upscale-modern aura. The property was being renovated so the lobby isn’t anything to brag about, but the experience was fantastic!

Barbara Banks
2 years ago – Google

9

Stayed here for VUU Homecoming. They were wonderful. Staff was friendly and conscientious. Some renovations were taking place but our room was good. Loved the fact that there was a television in the sitting room as well as the bedroom. The room was very neat and clean. Will definitely stay again.

sandy hurst
2 years ago – Google

6

Remodeling is underway..so entrance was less than expected but room was clean and updated. Wood floors etc....great bed and sleep.. surprisingly excellent salads at the bar last night.. and good brunch. Nice open area with fountain.. and pool - gym area are inviting.

Bryce Griffler
2 years ago – Google

9

Love me an Embassy Suites! Lobby is under construction but the area is well-signed to dictate where check-in is. Our room had an issue, and the hotel staff was able to move us without incident. Evening reception was busy (as per usual) but they handled the crowd well. Bobby and Julia at the front desk went above and beyond. Remembered our names, checked back in on the room, and wished us a happy anniversary with a special treat and more! Easy access to the highway and the room was clean. Breakfast was great too.

Duncan Wilber
2 years ago – Google

6

It's quiet and peaceful. Currently under construction but I won't blame them on that. My main problem was the breakfast. Coffee tasted extremely old and under-flavored. However the rooms were comfortable and peaceful to stay in. I'd recommend to anyone in Richmond.

M Hall
2 years ago – Google

9

This is a truly magnificent hotel. The gorgeous central atrium alone is well worth a visit. The rooms are spacious and luxurious. The staff are polite, prompt, and courteous. My girlfriend and I really enjoyed our weekend here. Embassy Suites helped give us some wonderful memories that will last us a lifetime.

Kerrin Gillis
3 years ago – Google

10

Currently undergoing renovations during my stay so the restaurant was not open, but having stayed at other Embassy Suites everything is always above and beyond. Complimentary breakfast every morning with buffet plus made-to-order food, happy hour with complimentary snacks and drinks (alcoholic and non-alcoholic), indoor pool, hot tub, sauna, 24-hour fitness center. We stayed in newly renovated rooms, the bathroom was a little on the small side, you had to close the bathroom door to get into the glass wall-in shower. The bedroom had a large sliding glass door with a small balcony, enough to stand on. The separate living room had a pull out bed, desk, and small kitchenette area. My only "complaint" would be that the living room did not have good lighting, there were a couple table lamps and an overhead light that was in the corner, even with all the lights on it was still dark in the room.

Dan R
3 years ago – Google

9

We could not have been happier with our stay. We were in one of the newly renovated rooms and it was beautiful and comfortable. However, the best part was the staff. Every single person was extremely nice and polite. We did not encounter even one person that was even 'average'. We were very impressed with the level of customer service and the pleasant atmosphere.

Paula Briggs
3 years ago – Google

10

Excellent experience! Although the hotel is under construction, it is still one of the best hotels I've stayed in. The bed was just the right firmness and the pillows provided the support I needed. Amazing quality for the price if you have a small family. This hotel also serves an excellent breakfast, including pancakes off of the grill!

Vishak Mallya
3 years ago – Google

8

Good location. Friendly staff. Great Breakfast. They are undergoing renovation so should be even better when it's all done

steve reid
3 years ago – Google

10

Great service. Really clean rooms. Friendly staff. Good food. Little pricey but not bad. Just not a super deal. Bit the place is really nice. Quiet, clean, safe, and nice.

Christopher Francisco
3 years ago – Google

9

Rooms are clean and nice. Pool and gym area are great. Minor inconvenience due to a rather large renovation taking place. But you can tell it's going to look great.

Matthew Beal
3 years ago – Google

9

Excellent location right on Broad St. Best hotel breakfast of any hotel I have been to. Quality service. Excellent rooms. A thoroughly pleasurable experience.

Andrew Williams
3 years ago – Google

7

Standard experience for the brand. Spacious rooms (yet cozy bathrooms). Balcony was a nice plus, ample parking, friendly staff. Atrium renovations are almost complete, so thats a plus. I will continue to stay here on leisure.

Gideon Mcmullin
3 years ago – Google

7

My mom was visiting it from out of town, it's a very nice hotel in a quiet area, although they are doing construction in the middle area is the hotel to make it more modern looking, you must walk around the building to get to the breakfast conference rooms! But the voice of breakfast food out weighs the walking! The only thing I don't understand is the pool hours states 10pm closing but the gym is in the pool area and it's open 24 hours! Did have working hot tub and sauna! The hotel staff are very nice and friendly would definitely recommend this hotel!

Ida Pierce
3 years ago – Google

7

Decent location, great room if traveling with kids. Front room with pullout sofa, sink, tv, microwave and refrigerator are perfect. Wasn't crazy about bathroom as it was rather small and hard to close door without manuvering. Hotel was under construction and could use updating. Elevator made me nervous. Staff was very friendly!!

Spencer Burch
3 years ago – Google

9

The service here was awesome! The atrium at this location is being remodeled so the reception and breakfast were held in conference rooms. The staff went above and beyond to compensate for any incoveniences due to the remodeling. The pool room was nice and clean. We will visit again.

Sue Roberts
3 years ago – Google

4

This hotel is under construction. 9 floors total with atrium. 3 night stay listening to hammering, drilling, equipment moving /beeping. Was offered to move rooms, but doesn't matter as the layout of rooms are silo with atrium in middle. Bloody nightmare! I should have been notified this was happening. In healthcare 3rd shift, this affects my work.

Elizabeth Wrightson
3 years ago – Google

6

In a state of renovation / total disrepair, which I was not warned about when booking. Lots of construction noise during the day. But I loved the staff - very nice folks.

Mike Nesbitt
3 years ago – Google

5

Completely under renovation! Looks like it belongs in Syria when you go inside. That being said it was $149 for a king size bed the room was clean and the staff was friendly. There are several places to eat close by and they still offered room service. The shower curtain leaked bad and our room had not been renovated yet. Construction began at 8am so no sleeping in. Someone was chiseling the floor of the room above us. I would go to one of the other hotels in the area. Also the bathroom was one of the smallest I've ever seen. Only room for one person to stand. Bathroom door warped from the shower leaking .

Kierra Daivis
3 years ago – Google

9

This hotel was awesome!!! Me and my boyfriend stayed for only a night but customer service and everything was perfect! We got the jacuzzi room, very romantic for couples. Our stay at the hotel was excellent. Can't wait to see the finish look after the construction in the lobby when it is finished. We will be booking this room again!

Robert stone
3 years ago – Google

9

We are coming back for the third time to this hotel for our family reunion. We have truly enjoyed every stay. Bobby (at the reception desk) makes our stay most enjoyable. Thanks Bobby. See you in June

David Mcculloch
3 years ago – Google

9

Has a large enough lot to park a large vehicle. The people who work there are wonderful.

Maxwell Nardi
3 years ago – Google

6

Held a conference at this hotel location. An ok experience was provided. Management was unclear and inflexible about the arrangements they gave us, but it ended up all working out.

Evan Temchin
3 years ago – Google

8

Nice hotel, courteous staff, tons of solid amenities including a nice weight room and sauna. Free shuttle is super useful. Solid hotel overall

Karen Kobayashi
3 years ago – Google

10

Staying at this hotel is always a pleasant experience for me. The foyer is beautifully landscaped with live plants, the layout of the rooms helps to buffer every room from hall noise(you enter through the living room and the bedroom is at the back of the suite), the rooms have always been clean and spacious, but best of all has been the helpfulness of the staff, including the employees who serve at the breakfast. I really have enjoyed the made to order omelettes and the chef, Rob, gives everyone the same cheerful individual attention no matter how many omelettes he's made that morning. Finally, the hotel is convenient to any locations in the Richmond area.

Andrew N
3 years ago – Google

8

Very nice, it's like a mini Gaylord hotel. Complimentary breakfast was a really good bonus. We picked the honeymoon suite which was fine for the room, but the view left much to be desired. Don't open the windows as you're about 10 feet off the ground facing a parking lot.

Thomas Pilson
3 years ago – Google

7

Great hotel, really nice interior. Staff was really helpful and friendly. If there was any complaint it is that the elevators are too slow. Will definitely stay there again.

james stone
3 years ago – Google

8

The view when you first walk in is spectacular. They have a wonderful waterfall display which really sets relaxing mood.

Jeff Sears
4 years ago – Google

7

Breakfast is great and the service is excellent. The room attendant took extra time to arrange my daughter's stuffed animals when she cleaned the room. My daughter loved it.

Steve Lewis
4 years ago – Google

4

The sky lights may be beautiful but the hotel is a sauna. I'm here for work and if I could walk out of would. I haven't slept in 2 nights because my room is 80 degrees!!

Clare W
4 years ago – Google

9

One of the best hotel stays ever! My family and I travel a lot, and the customer service of the staff is reason enough for us to come back to this specific Hotel! Everything was excellent including the food, the bedroom cleanliness, the bar, breakfast etc.

Bill Card
4 years ago – Google

10

Great conference hotel. Has good food offerings and plenty of space.

Ryan Williams
4 years ago – Google

8

Nice hotel. Friendly attentive staff. Very clean despite being sold out with tons of kids in town for soccer tournament.

shawn case
4 years ago – Google

10

Rooms were clean and huge! Love the additional balcony and kitchen. We will be coming back.