 5 921 reviews

Homewood Suites by Hilton Raleigh-Crabtree Valley

5400 Homewood Banks Drive, Raleigh, NC 27612, United States Access

Homewood Suites by Hilton Raleigh-Crabtree Valley

This hotel is 100 pct non-smoking
This beautiful Homewood Suites by Hilton Raleigh-Crabtree Valley hotel is conveniently located in the heart of Raleigh North Carolina in the Crabtree Valley area. This lovely Homewood Suites Hotel in Raleigh North Carolina offers one and two-bedroom suites a complimentary Suite Start breakfast each morning a Welcome Home reception Monday through Thursday evenings an on-site fitness center our Suite Shop offering convenience items complimentary wireless high-speed internet and many more luxurious amenities. All of the guest rooms at the Homewood Suites Hotel in Raleigh North Carolina have in-room irons and ironing boards hairdryers full size kitchens voicemail two LCD/HD TV*s and data ports. The hotel has complimentary transportation within a 3-mile radius and a lovely outdoor pool and patio area. On behalf of the Homewood Suites hotel in Raleigh North Carolina Welcome Home. Make Yourself At Home.

Accessibility

Hotel

  • Internet
    FREE Internet access
  • FREE WiFi
  • Transportation
    FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Express check-in
  • Express check-out
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Hotel service
    24-hour security
  • Fire safety compliant
  • Grocery shopping service available
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Onsite laundry
  • Public address system
  • Safe deposit box
  • Security
  • Valet cleaning
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Travelling with others
    Child programs
  • Children's play area
  • Playground
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Multi-line phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Special features
    Balcony/Lanai/Terrace
  • Bathroom
    Bathroom amenities
  • Bathtub
  • Bathtub/shower combination
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Dishwasher
  • Full kitchen
  • Kitchen
  • Kitchenette
  • Microwave
  • Refrigerator
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Copier
  • Data port
  • Desk
  • Desk with lamp
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Outdoor pool
  • Pool
  • Fitness
    24-hour fitness center
  • Cardiovascular exercise
  • Exercise gym
  • Fitness center
  • Weightlifting
  • Sport
    Golf
  • Hiking trail
  • Jogging track
  • Cultural
    Children's program

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
ALL RESERVATIONS MUST BE CANCELLED by 11:59 pm the night before arrival HOST TIME UNLESS DEPOSIT REQUIRED IF THIS RESERVATION HAS BEEN MADE ELECTRONICALLY PLEASE CANCEL IT ELECTRONICALLY TO AVOID CONFUSION AND A NO SHOW BILL

Travel with others

Children policy
Children 18 and under stay free when sharing a room with you.

Pets are not allowed.

Language spoken

  • English

Concierge tips

Stop by our dining room Monday through Thursday evening to indulge in our Complimentary Evening Social. Socialize with friends, family and even the Homewood Suites staff while enjoying beverages and "small plate" offerings - they are just the right size as an appetizer or a small, satisfying meal.

Welcome capacity

  • Number of Meeting Rooms: 3
  • Number of Sleeping Rooms: 137
  • Largest Meeting Room Size: 1624 sq. ft.
  • Largest Meeting Room Capacity: 125

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking

Amenities

  • Max seating capacity
  • Host social function

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 9 21 reviews

April Jacobson
2 months ago – Google

9

Very clean, the staff as very helpful and kind. We had a wonderful stay!

Heather Waddell
5 months ago – Google

6

Very great staff an very convenient to mall an restaurants. However the rooms desperately need to be updated. Hotel also has a good sized parking lot.

Teresa Alvarez
6 months ago – Google

9

Such an accommodating hotel. They have a shuttle that will take you within 3 miles. You are directly next door to a Mexican restaurant with delicious food. And the mall is one more block over! Like 3 minutes walking. The hotel offers breakfast and every day it's something different from bacon, sausage, eggs, french toast, waffles, pancakes, cinnamon rolls, breads, grits, fruit, yogurt, chilled orange juice and apple juice. Yum! The social hour at night only runs from Monday through Thursday and ends at 7:30 pm. They have a theme every night. Comfortable beds, spacious rooms, but a slow elevator. Just keep that in mind. But overall such a cozy and nice place to stay.

Tiffany Blodgett
7 months ago – Google

10

We booked here through VRBO. We had to make an trip up for business and decided to stay over night with the family so we could see Raleigh. The hotel was very nice on the interior. It is a 10 minute walk to the mall, and a 2 minute walk to the closest restaurant, San Marco's. From the mall, you can grab public transportation to downtown Raleigh, which we did. This saved us from having to find parking and paying for parking (much cheaper too). The staff was very friendly, they have an area with things you can purchase in case you forgot something. Extra thanks to the concierge, Johnny who helped us check in early. We have small children and they needed a place to crawl around safely. He was extremely polite, friendly, and helpful.

Nick Agnihotri
2 years ago – Google

8

Very amicable, cozy and spacious. Faculty is very courteous and helpful. Breakfast choices are plenty and very satisfying. The carpets however, are rather musty and there are no assistants to help with luggage. Also, the lunch and dinner choices are sparse, and can be improved.

Superfly29er Dude
2 years ago – Google

8

I like the staff and the location is good for me. That being said, the carpet throughout is looking very worn and dirty. Halls, elevators, rooms... It's time for a refresh. TV in lobby area is often not on or is on with no volume. Parking is limited. I had to laugh at gentleman checking me in. He shared with enthusiasm that my room had been upgraded for me. The upgrade? I got a suite with two bedrooms. It was big. I travel for work by myself. What did an extra bedroom upgrade do for me? Nothing. I had to laugh.

Kenneth Bowers
2 years ago – Google

10

I've stayed here before and loved it. The rooms are great - much more of an apartment feel than a hotel room. And the dinners are always good. Definitely recommend.

Eleen Johnson
2 years ago – Google

10

We stay here every time we visit North Carolina. That should tell you something right. Always polite, professional and friendly staff. Breakfast is always great with a change in menu daily. Would recommend if stay 1 night or many nights and the price is right!

Daniel Benda
2 years ago – Google

9

Was here for a business meeting and had great service! Staff was friendly and attentive, both the building itself and the grounds were well maintained, and the location was both close to everything while appearing to be remote. Didn't get to see the rooms other than the meeting room, but I'd recommend based just on what I've seen so far!

Terneshia Williams
2 years ago – Google

7

Had king suite with office.. it was nice. Clean.. but the bathroom (where the toilet and tub are) could use some remodeling. Complimentary breakfast buffet was awesome! Oh i do like the fact that when it is cold they actually use that big fireplace at the entrance. I thought it was just there for decor didnt know it really worked. One morning I came down and it was lit.. it was so warm, toasty and beautiful! 😊

Briana H
2 years ago – Google

8

This location is located behind Crabtree valley mal. I love Homewood suites; however, this location is much older than the properties I am familiar with. This place definitely needs some upgrades. The staff is very nice and the event/sales staff are easy to work with if you are trying to book a space to have your event here. There is plenty of parking and the the nightly prices aren’t bad but compared to the other nearly hotels and the quality for what you get, I feel as though they could definitely bring down their pricing.

Caleb Patteson
2 years ago – Google

5

The staff I encountered was not up to the Hilton standard I am used to. In both interactions, checking in and checking out, I felt like am interruption despite being the only person at the front desk. The room itself was a nice layout, plenty of space to work and lounge. There were signs of age and trim needed some paint, but otherwise lived up to expectations for the Homewood brand.

DV Phil
2 years ago – Google

10

Each time we have stayed here it has been during unfortunate personal reasons. The staff there treats my family like there family. Very nice 2 bedroom suites, clean and comfortable, an awesome housekeeping staff that is very accommodating.

Amy Wolf
3 years ago – Google

9

I absolutely loved my stay at this hotel! The suite I was in was absolutely gorgeous, and had so many great amenities. I was floored that there were kitchen dishware and cookware options already provided, and the space was perfect. I will absolutely be returning to the specific location for future trips to the Raleigh area. Keep up the good work!

Cynthia Reed
3 years ago – Google

9

My hat goes off too Mr. Ricky Simpson at the Homewood Suites, my family spend Christmas there it was Awesome, Mr. Simpson went out of his way to make our stay a great one. Hotel is clean, breakfast was good and the eveing dinner was good too. Mr. Ricky you rock I will be back soon hope to see you there as well.

Brandie Clack
3 years ago – Google

9

Awesome place, I had a very comfortable stay. I would recommend this hotel. The room was clean, loved having forks and glasses. The only thing that was missing was a wine opener. Friendly staff, close to shopping and fun. Best hotel for out of Towners with children because the suites have doors! Great for alone time with your spouse.

Crys Osborne
3 years ago – Google

9

Awesome had a great time. Lovely hotel. Everyone was nice. We had an Graduation/Birthday party there. No one complained, which was great. Would definitely return & recommend.

Jonathan Williams
3 years ago – Google

9

Excellent dinner beer wine free.... clean nice staff...

tanya garner
3 years ago – Google

10

Great location near mall but hidden in a quite place. Hotel has more of a resort feel. Rooms are so clean, they don't have to hide dirt by using dark fabric, carpet and bedding. Hotel smell fresh and crisp. Dining and breakfast area was inviting. Outdoor patio, grill and pool area is very reason to enjoy your stay on any level or purpose for your visit. Easy check in, professional and go beyond the guest expectation to ensure a great stay.

Robert Hensley
3 years ago – Google

8

Great Rooms, Great Service, Free parking in Raleigh NC. Good food morning and evening. If you want you can grill, they even have free beer and wine. With beautiful views. And a friendly laid back staff. I'll be back when I need to unwind.

Jordan Burleson
3 years ago – Google

9

Really nice extended stay hotel. They have family rooms and family suites available for kids. The free breakfast and dinner reception are excellent. Nice pool. Friendly staff and great location.

Bethany Poarch
3 years ago – Google

9

They have the best hotel breakfast I've ever had, dinner is served mon-fri and includes wine/ beer on tap. The suite I stayed in was very nice, with all the accommodations I could ever want and the outside view by the pool was great

Jeremy Dillman
3 years ago – Google

10

Great stay although the bed could have been a little better. The small pool has a very cool wooded atmosphere!

Lillian Wharton
3 years ago – Google

7

The rooms are great and the mall is walking distance. We cooked out on the grill by the pool and had a great time. The breakfast is okay.

Arlene Liles
3 years ago – Google

10

Everyone was pleasant and really helpful. We really enjoy our stay there. I would recommend them to all my friends

Willie T. Butler
3 years ago – Google

5

Nicely nestled away from the busy thoroughfares yet within walking distance of major shopping mall. Probably a freak accident but facility loss power, lights, elevator service for over an hour in a busy morning period. And a/c units are quite noisy...

Steve Alston
3 years ago – Google

10

I enjoyed my stay. The rooms was clean, friendly staff and great rates. I didn't get to try the breakfast, because it ended at 10am.

EDWIN SCARLETTE
3 years ago – Google

10

Staff was extremely welcoming. Hotel grounds, pool and lobby very clean. Room was clean and quite, could not hear people talking or moving around hotel. We really enjoyed our stay and will be stay here again and recommending them to friends and family.

Tracey Carroll
3 years ago – Google

6

The main reason I booked this suite was because we had four adults and needed two bathrooms to get ready before we checked out in the morning. One of the two showers didn't work at all, and it was obvious that it'd been out of commission for quite awhile. When I mentioned it to the front desk, all he said was, "Okay, which one was it?" No apology for the inconvenience, no offer of a discount, not even a thank you for letting them know. Also, when we turned on the water it was BROWN, and didn't clear up until we ran the water for about 10 minutes. The response to that was, "Oh yeah, we had to shut off the water for awhile yesterday." Ever think of letting your guests know??

Chase Wink
3 years ago – Google

10

Great hotel excellent breakfast great service and customer service. Also rooms very nice and clean and comfortable excellent stay and will be back soon to stay again.

Eddie Ferguson
3 years ago – Google

10

Location is great. Right behind the mall. Rooms are very large and well kept. Breakfast was also good.

John Meadows
3 years ago – Google

9

This hotel is great! Friendly staff, great breakfast and the rooms feel like full apartments.

Mrs Grateful
3 years ago – Google

7

The suite was nice and clean. Love the fact that it has a full updated kitchen inside the suite. The free breakfast in the morning is decent enough. Great location very close to shopping and places to eat. I would stay again. I gave a four instead of a 5 because customer service was average and in the living room on the ceiling you could tell it had a leak didn't like seeing the brown water stain on the ceiling.

Blair Belliveau
3 years ago – Google

8

All of the staff were very nice and helpful, the room was very clean, and the breakfast was delicious.

debra cooper
3 years ago – Google

8

First this place is beautiful.. I booked my room online with the wrong date so when I showed up my stay had come and gone.. The manager Mr.Gonzolez and The front desk clerk Mr. Estabon were very understanding and helped to accommodate me and my family.. And their location is perfect. If your in town this is the place where you should want to stay.. Thank you so much for all of your help

Stephen M
3 years ago – Google

9

My Scale: (Internet, Comp Items, Staff, Room, Quality). 1. Fast Internet. 2. Complimentary Items. (breakfast... dinner M-Thur) 3. Ease of Access from the room. (can take stairs) 4. Front Desk. (They are very helpful and nice) 5. Sound Proof (cant hear a soul in the odd rooms.. and balcony!) 6. Cleanliness (been staying for a while no complaints! I am not a hair inspector like the fellow guests.) overall best hotel in the raleigh area. And if you like windows and free balcony i'd say stay here. I'd suggest odd rooms over the 2nd Floor.

Tara Walters
3 years ago – Google

8

Staff was very friendly and helpful. Hotel was quiet and the room was very spacious.

Keenan Smith
3 years ago – Google

7

Great location compared to the mall. Excellent service, spacious suites. Excellent breakfast choices. Fairly clean. Hair in shower and on hair dryer. Dust caked in bathroom maintenance door due likely to it never being used. Those are the only complaints I can come up with.

Samuel Sterrett
4 years ago – Google

7

The molding on one of the walls came off the first night, other than that there were no issues. The cleaning people were super nice, and the beds were extremely comfy.

Mike Volk
4 years ago – Google

8

Hotel is showing its age a little. But beds are comfortable, staff is friendly, and food is good. Mall is right across the street and a Mexican restaurant in walking distance.

Rocky Sasser
4 years ago – Google

8

Attended a meeting here stayed two nights. Clean, good service. Room I stayed in had a chair in need of repair, along with a large, soon to be dead, insect.

Joshua Bloomingdale
4 years ago – Google

8

Overall a pleasant stay. Rooms were kept up well and clean. The only real complaint I have is about the beds. They are pretty firm and uncomfortable.

Antonio Gilmore
4 years ago – Google

9

Room is nice. People are nice. Great location walking distance from mall

Bryan Walker
4 years ago – Google

7

Nice rooms, acceptable breakfast and supper included. Close to shopping and highways. Good value.

Chase Grisham
4 years ago – Google

5

Rooms are very good size, however space is not utilized the best. TV has limited channels, with half coming through digital airwaves and it's spotty at best. Full kitchen is nice for long stays. Free dinner and beer every night, along with free breakfast. All in all very good value for the price.

Steve Schultz
4 years ago – Google

8

Excellent location, close to mall, restaurants, entertainment. Very gracious and helpful staff. Rooms are large and comfortable. I always look forward to staying at this Homewood Suites.

Amber Eaves
4 years ago – Google

7

Over all it was a nice hotel.. I made the mistake of drinking the tap water. NEVER do that. It was nasty. Other than that it was a very nice hotel and I enjoyed the stay.

James Davis
4 years ago – Google

4

Reserved a room that would have comfortably fit 5 adults, but upon arriving we were told that they didn't have a room for us. They said they would make it up to us and make sure we were accomodated, however they expected one of the guests to sleep on the floor with the couch cushions. We were given 1 bed, and 1 pullout bed. Are you kidding me? That should speak enough for itself. Don't come here.

Carl Hilton
4 years ago – Google

8

Was up here on business for a weekend. Requested a queen room. Day before I receive an email saying I can check-in and select room. I noted that these rooms were small and narrow and located in a bend in the hotel. As I enjoy an in-room massage after a day of travel, I called the hotel to see if a table would easily fit in the room. I had assumed a queen bed would give me more room than a king bed, but I was wrong. I was talking to the manager and he confirmed that a massage table would not fit, and upgraded me to a larger king suite. I really appreciate that service. My room was nice and large and did fit a massage table after I did some minor re-arranging. The kitchenette, was all working, so no complaints. The public areas of the hotel were VERY nice. My only complaint would be that the room smelled very slightly mildewy, and the alarm clock in the bedroom was an hour off, and i couldn't change it. But since no one these days really uses those clocks, it was OK. The odor was usually very mild but sometimes, it would make my eyes water. If I had planned to be in the room longer, I would have mentioned something. The breakfast was hot, just scrambled eggs, a meat (bacon on one day and sausage links on the other) and a starch (hash on one day, and potatoes on the other). Three juices, cold cereal, yogurt. They had some nice outside tables which were great with the beautiful weather the weekend I was there.

Adam D'Ambra
5 years ago – Google

9

Great customer service with the check in process. The evening manager's reception was fantastic and very professionally put out. Internet was very fast. If I could always stay at a Homewood suites, I would. I'll be back!

Stephanie Montero
5 years ago – Google

9

I want to live here, at this hotel. My room had a view of the roof and a spotlight, but it was a nice and roomy suite and I was there on business so it didn't matter. Complimentary breakfast, nothing new except for fresh-out-of-the-oven cinnamon buns occasionally (which I did not have, but still pretty awesome). The complimentary dinners didn't have much of a vegetarian selection, but there was wine and salad and some vegetarian sides so I you know I was there. I came down with the worst cold and being away from home while being sick was not fun, but housekeeping bringing me extra tissues, going to work after a hot breakfast and coming home to a warm dinner with the kindest kitchen staff made this stay enjoyable. This is a short drive from crabtree valley mall and a whole foods, even better! I want to go back.

Andy Conkey
5 years ago – Google

9

After checking into the Holiday Inn down the street & running here in horror, I had to give this 5 stars. Large rooms with kitchens & sofas. Hotel is clean & they have a pretty nice pool area. Free hot breakfast everyday & dinner Monday through Thursday. Everyone in my party truly enjoyed their stay. I'm now considering joining Hilton Honors as I am very confident in their product.

Ben Golson
6 years ago – Google

9

The Hotel was awesome. The staff was super nice and helpful. My suite was very nice and had a kitchen which was great. I will stay here next time I'm looking for a hotel in the Raleigh Crabtree area.

Aleemah Perry
6 years ago – Google

10

This is one of my favorite locations. The staff is very wonderful . Me and my bf made friends with a lot of them because we stayed there from Jan- March while on job training. Estabon at the front desk has to be my favorite. He goes above and beyond his job and with a lovely smile. The food is great. We had a couple problems with plumbing because they are renovating but we were moved into a better room and upgraded at no additional charge. Will be back to visit Raleigh real soon and this is my first choice to stay