 5 918 reviews

Homewood Suites Rochester-Henrietta

2095 Hylan Drive, Rochester, NY 14623, United States Access

Homewood Suites Rochester-Henrietta

The Homewood Suites by Hilton Rochester/Henrietta is located in Henrietta, New York and is one of Rochester's finest all-suite hotels. The Homewood Suites hotel in Henrietta, New York is conveniently located just 1 mile north of the New York State Thruway on Route 390. We are nearby to RIT, St. John Fisher, Nazareth College, University of Rochester, Verizon Wireless Offices, UCB/Cell Tech, MKS Instruments, Xerox, Kodak, Bausch & Lomb, Paychex, Wegmans, ESL Sports Center, Frontier Field, Custom Brew Crafters, Inc., the Blue Cross Arena and the Greater Rochester International airport. This Rochester, New York area Homewood Suites hotel is just down the road from the Marketplace Mall and a variety of restaurants. Our meeting room is great for holding evaluations, interviews or small meetings. The Homewood Suites by Hilton Rochester/Henrietta, New York hotel features a complimentary Suite Start hot breakfast and a complimentary Welcome Home reception each Monday through Thursday evening. Each hotel suite has complimentary high-speed wireless internet access. The Homewood Suites Rochester Henrietta, New York hotel also offers a fitness center, heated indoor pool and spa, daily housekeeping, grocery shopping service, guest laundry, Suite Shop and most importantly, friendly and efficient guest service. Make Yourself At Home!

The Homewood Suites- Henrietta is conveniently located 1 mile north of the NYS Thruway (I90) just off I-390 in the suburban Rochester area. We convenient to local business, retail stores and restaurants.

Accessibility

Hotel

  • Internet
    FREE Internet access
  • FREE WiFi
  • Transportation
    FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Front desk
    Express check-in
  • Late check-out available
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Direct dial telephone
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Hotel service
    Dry cleaning
  • Fire safety compliant
  • Grocery shopping service available
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Onsite laundry
  • Public address system
  • Safe deposit box
  • Security
  • Valet cleaning
  • Valet same day dry cleaning
  • Outlets
    Sundry/Convenience store
  • Travelling with others
    Children's play area
  • Pets welcome
  • Playground
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Multi-line phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Bathtub
  • Bathtub/shower combination
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Dishwasher
  • Full kitchen
  • Kitchen
  • Kitchenette
  • Microwave
  • Mini-refrigerator
  • Refrigerator
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Copier
  • Data port
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Hiking trail
  • Jogging track
  • Jogging trail
  • Racquetball
  • Racquetball court
  • Snow skiing
  • Snow sports
  • Tennis court
  • Cultural
    Fishing

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 17 years of age and younger stay free in their parent*s room when using existing bedding

Pets are allowed upon request. Charges may be applicable.

Language spoken

  • English

Concierge tips

Stop by our dining room Monday through Thursday evening to indulge in our Complimentary Evening Social. Socialize with friends, family and even the Homewood Suites staff while enjoying beverages and "small plate" offerings - they are just the right size as an appetizer or a small, satisfying meal.

Welcome capacity

  • Number of Meeting Rooms: 1
  • Number of Sleeping Rooms: 90
  • Largest Meeting Room Size: 392 sq. ft.

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 9 18 reviews

jen steward
6 months ago – Google

8

Rooms were nice and clean. The beds were very comfortable. Room layout was good. Staff was friendly. Some things to be aware of, the indoor pool is not heated or it wasn't when we used it. There is no ice machines, you have to use the one in your freezer which works but takes some time.

David Smith
7 months ago – Google

9

I really liked the atmosphere of the hotel. It was very clean, spacious and comfortable. Very friendly and helpful front desk staff as well.

Paul LaPuma
1 year ago – Google

9

I can’t say enough about this hotel. Hot breakfast, awesome suites, comfortable beds, friendly and polite staff . Even special light dinner /snack items at night. Best hotel ever!!!! We were in Rochester for medical reasons and appointments and this made it so much easier! Thank you so much Homewood Suites! I will now try to book Homewood suites wherever we travel. You just do it right!!!!

Scott Telle
2 years ago – Google

8

We stayed at the Hilton and it was a very pleasant experience. It amazes me that thriq after originally booking a room around the corner that was unacceptable, this hotel was so much nicer for only a few dollars more.

Tracy Earp-McIntosh
2 years ago – Google

5

The hotel is currently undergoing renovation. The food at breakfast and dinner is not ready like it usually is. The selection is somewhat less. The wine and beer at dinner is in plastic cups instead of glassware. It is still a decent hotel and, if u dont want the hotel food, Cracker Barrel is right there.

Janine Bryant
2 years ago – Google

10

Usually our go-to place, but undergoing some much needed refurbishment. Bit rough at the mo. The normally excellent breakfast was hardly worth waking up for. We will go again, but only after the renovations are completed.

Amelia Davies Robinson
2 years ago – Google

5

Good breakfast and a friendly staff. However the rooms needed a serious update and we had random hairs in our bathtub surround. Also the pool is smaller than I expected for a Hilton at that price point. They are supposed to be beginning a refresh/renovate the week after we stayed.

Arielle DeVon
2 years ago – Google

6

I liked our business suite. Kitchen is nice with dishes and silverware but if you have rooms beyond 315, you have to walk a LONG way from the lobby/pool to your room. There's no elevators or ways back down to the lobby that's close to the end on the 3rd floor. You can't get in the hotel without a keycard and we arrived in the early AM and had to stand outside banging on the door because the desk rep wasn't there. The breakfast was good and the pool is huge. Wal-Mart and restaurants are less than a 10 minute drive away. I tried to do my homework while I was there, late at night so I wouldn't be in the way and got a lot done. But after a few hours it said it would spontaneously shut down for "maintenance."

Magic Myth
2 years ago – Google

10

The rooms had an amazing kitchen. There was a pond beside the hotel so you had a very scenic view. The breakfast was very good as well.

Eric peters
2 years ago – Google

10

Very satisfied with my stay... the suite was clean and well equipped... the pool was neat and clean... the parking lot was well kept and the grounds manicured. The staff was kind and helpful. We brought our dog with us... and he was well received and given treats at the front desk upon our arrival. We were booked for 3 nights... but... unfortunately a medical issue arose with our dog... and we had to leave a day early. The facility managers were kind enough to adjust our bill, since we were leaving a day before our stay was to end. We will definitely stay there again.

Cheri Simms
2 years ago – Google

8

I picked this hotel because it has a full-sized refrigerator. I recently relocated to the area and didn't want to lose all of my perishables while apartment-hunting. I knew there was an included breakfast, I didn't realize during the week there was also included dinner! The staff is very friendly. The only con about the hotel is that it's pretty outdated. It looks like they'll be remodeling starting July 2018, so it should no longer be an issue in the future.

Shelby Schlicht
2 years ago – Google

9

The location of this hotel is convenient and off a private drive, allowing tranquility and peace. The suite I stayed in was spacious and comfortable. Everything was very clean and tidy. The hotel staff was very polite and kind. Everyone had a smile on their face and I was always greeted warmly upon coming in the hotel. 10/10 would stay here again.

Douglas Liebig
2 years ago – Google

9

Very nice room for the price. The staff is super friendly and were very helpful in resolving a problem I was having with my Hilton Honors account. Clean and comfortable at a great price.

Kevin English
2 years ago – Google

4

About what you'd expect for the price. Outdated appliances and decor with stale and tough food. The silverware and glasses in our room were also dirty -- crusty with bits of food stuck on the inside. Would not recommend

Mike Bova
3 years ago – Google

10

This hotel is very nice. It's located in a nice greater Rochester area with shopping and restaurants close by. The room was a spacious suite (as all the rooms are) and clean with a comfortable bed. A lot of times I have to mess with the heating/cooling unit because the temperature isn't quite right. I didn't have to do that here. Perfect temperature! The staff was great, especially Matt at the front desk. I have to say...that was the quickest and easiest check-in ever! Breakfast was great, with all the continental breakfast items and some hot dishes as well. I didn't take my family with me on this trip but...this is a great place to travel with the kids because they have an indoor pool. I highly recommend this hotel to anyone staying in the Rochester area.

Elizabeth Farro
3 years ago – Google

7

The staff was friendly and helpful, and the room was clean and comfortable. I especially appreciated the comfortable bed and ceiling fan in the bedroom! The location was very convenient to the airport and shopping, groceries, coffee, etc. I will stay here again the next time I'm in town on business. Four stars rather than five because I found the morning breakfast to be alright. Would have preferred if they had bananas, boiled eggs, and sliced cheese like other suite style chains. Overall, I will definitely stay here again.

Travel Ignite
3 years ago – Google

10

A huge Thank You to our friends here for taking such great care of our client, touring musician Charles Merritt, while staying here after a performance! The room was great, and the accommodations were perfect. There was a free breakfast in the morning as well as a laundry room which made the next morning perfect before getting back on the road!

Blake Gallant
3 years ago – Google

9

Staff was extremely helpful. Gave us a corner room and since we didn't get in until 3am they were thoughtful enough to give us a 1pm check-out time. A++ service and comfy beds!!

Rob Kirker
3 years ago – Google

9

Homewood Suites was great. The room was well-appointed and in good condition. The pool was good. The breakfast had many options. The staff was friendly and helpful. We will definitely be staying there again!

Becca Kirker
3 years ago – Google

9

First off, the staff was utterly amazing! They went out of their way to help with every request. Our room was on the third floor, and even near the elevator it was quiet. The bed and the pull out couch we very comfortable. The standard king suite was fantastic for traveling with kids. Our daughter was in the outer room sleeping while we could watch TV.

robert coddington
3 years ago – Google

10

Very clean room. Kitchen was very convenient. No automatic door at the front is kind of unusual. Easy parking and close to lots of food.

Angela Matson
3 years ago – Google

10

I loved this place so much! The people working there were kind and accomadating and the food they served was excellent! I will definitely be going back!

Travel Ignite
3 years ago – Google

9

A huge Thank You to our friends here for taking such great care of our client, comedian Nick Dittmeier, while staying here after a performance! The room was great, and the accommodations were perfect. There was a free breakfast in the morning as well as a laundry room which made the next morning perfect before getting back on the road!

Jo Kreil
3 years ago – Google

9

The free breakfast was great and the rooms were fantastic. Much bigger then I thought they were

Neil Westervelt
3 years ago – Google

10

Great rooms. Free breakfast and social hour make it easier to be away from home for extended periods. Pet friendly! Helpful and friendly staff. Could use some new carpet in halls.

Alex Zhang
3 years ago – Google

7

Clean rooms with fully stocked kitchen. Was a bit loud at night since neighbors had pets but they were quiet after 10pm

Bibian Umolu
3 years ago – Google

8

Verality of breakfast items, very nice my family and I love it. We also love the large spaces in the apartment. Great experience as usual.

Raymond Lam
3 years ago – Google

10

A bit dated but very clean, people are friendly and very helpful. Front desk was very nice and even followed up by calling to our room check if we got our crib. No complaints, I will come back to this hotel for sure.

Anna Dorough
3 years ago – Google

10

The rooms are very large. We had a double with a pull out. My family of six were comfortable and even slept in and missed breakfast. We have a family of two adults parents, two older teens of adult size and two medium children.

Wynne Linden
3 years ago – Google

10

Homewood Suites can be counted on to be homey. Nice breakfast, actual cooked eggs, not rubber facsimiles. The employees are exceptional and the rooms are super elegant.

Shelley Fergus-North
3 years ago – Google

7

Nice rooms. Pull-out bed is old and uncomfortable though :-( breakfast was good. Pool is small but water temperature was warm which is good. No towels in pool area. Asked the receptionist for towels and said they were in the dryer almost two hours went by and he never brought us towels. My poor kids were freezing by the time we got to our room.

Ian McDougall
3 years ago – Google

7

Room was a standard room. I slept on the pull-out sofa bed, which was reasonably comfortable. Breakfast is buffet style. Location is convenient to RIT by car.

Nick Dittmeier
3 years ago – Google

10

Great hotel we stayed at on our way to Vermont. Friendly staff and they let us have a late check in. Really large rooms with a kitchen and pull out bed. Nice breakfast in the morning before we hit the road. We were traveling for business and would def stay here again.

Lucy Ng
3 years ago – Google

4

I called the hotel to ask about their pet policy since we have 3 dogs and many hotels that allow pets have a limit on the number of pets or they have a weight limit. When I asked the female receptionist if there was a limit on how many pets, there was a long pause before being rudely asked, " Well, how many are you talking about? Like 10?" Unbelievable. That was so disrespectful and unprofessional. I continued to be polite and told her we had 3 dogs. She told me that they do not have a limit just a $75 pet fee. Even the way she said, " Okay, thanks for calling" was in a snarly attitude way. Since this hotel has pretty good ratings and one of the only places that can accommodate our dogs, I sure hope our stay is better than the experience I had with the receptionist on the phone.

Wayne Melnechuk
3 years ago – Google

8

Great stay. Complementary dinner and breakfast. Big rooms. Pool a little cool but no hot tub.

Wyatt Sullivan
3 years ago – Google

10

Nothing bad to say about the place. Not super extravagant, but lots of accommodations. Rooms are nice and clean.

Ry Guy
4 years ago – Google

9

Good pricing, convienent location, and great clean rooms! Would definitely reccomend

Timothy Gardner
4 years ago – Google

8

I stopped by to drop something off for a friend. Only saw the lobby and main reception desk. Everything was clean, warm and welcoming. The staff were very friendly and greeted us upon entry, and wished us well when we left. Though my visit was brief I was impressed by what I experienced.

Moshe Sipper
4 years ago – Google

10

I stayed in this hotel for five nights with two small children. The rooms are very nice -- actually a comfortable two-room suite. Complimentary breakfast throughout the week, and a nice, simple dinner weekdays. All in all an excellent choice for a family.

John Werner
4 years ago – Google

7

A group of us gathered for a casual, social remembrance for a friend who passed. We used the extended area near the lobby. The mix of tables with chairs and comfortable couches have a great place for us to share memories with friends. The kitchen area worked well for the over abundance of God that was brought.

Chris Isenbarger
4 years ago – Google

10

This is the second time I have stayed at Homewood Suites. My room was always clean and the staff was very friendly and professional. Great work areas in the lobby as well as in the room. This is a great place to stay.

Nadalyn
4 years ago – Google

5

The food sucked. Not all free food should be consumed. The water tasted like crap and I only drank water because the orange juice was crap too. The waffles where decent when you held your nose. Very flavorless and low on quality I'm not a food critic but, I give the food a 2. When a certain item runs out that is decent enough to eat they don't replenish it. Now on to The room. It's really nice but, when I went to go microwave my soup that I bought from the closet Walmart.... There was no plate to set my bowl on? I have no idea why.. I even checked the dishwasher and it was nowhere to be found. On top of this mess our rooms fire alarm system went off not because their was a fire but because the batteries needed to be changed... Which should be checked regularly right? Other then that it was a nice experience. Very beautiful hotel. The pool was really nice I got to enjoy taking a break and swim for a little.

Michael Stich
4 years ago – Google

9

They had a delay in getting my room ready due to a late guest checkout. They took an extra hour after the 3pm check-in time for the room to be cleaned and ready. To make up for this, they left about $30 in cookies, water and candy for my family in the room, and gave me some bonus Hhonors points to apologize. The management and staff really care about guest satisfaction!! I'm very thankful.

Chris Nevison
4 years ago – Google

9

Had a fun time staff was really nice and helpful...Chris made our check in fast and easy dinner was good bed was really comfy the whole place felt like home

Jason Arends
5 years ago – Google

9

No complaints. Stayed here multiple times on week or longer business trips. The living room and kitchenettes make hotel living more comfortable. The re was a stove, full fridge, microwave, dishwasher , sink, and coffee maker in the room, all worked fine. I didn't use the laundry or breakfast amenities. On my ground floor room, in winter, there was a pretty cold draft under the utility closet door that made the bedroom floor cold, but the heater kept it warm regardless. Location is very convenient to a mall, 24 hr grocery store, Target, and many restaurant options, plus its right off the highway.

IROD TeamBxtreme
5 years ago – Google

10

is it pet friendly?

Shaun Heckman
5 years ago – Google

5

I can't say enough about the staff. They were wonderful. Extremely nice, helpful, and all around pleasant. I can't say the same for the hotel itself. It's old, and it shows. The rooms look like they haven't been touched in years. The hotel wifi is abysmal. You couldn't possibly get anything done for work or pleasure. I'm told it's because the hotel is full, but that's not an excuse. It should be able to withstand a full stay. I don't think I would stay again, based solely on the Internet.

Stacey Denniston
6 years ago – Google

9

I stayed there with my three kids to enjoy a short overnight getaway and give my husband a much-needed break. We had free dinner (available on weekdays), free breakfast, and had the pool all to ourselves. When my 6-year-old couldn't reach the items on the breakfast buffet a service worker came right over to help him. I was able to put my kids to bed in the bedroom, close the door, and enjoy watching a movie in the living room without worry that the sound of the TV would awaken them. I could easily spend $130 on breakfast, dinner, and entertainment for the kids so the stay at the hotel was worth every penny. Definitely coming back in the winter when we're all stir crazy!!!!

Andrew Meyers
13 years ago – Google

8

This hotel is extremely comfortable! It is located close to the highway for easy access to the city of Rochester, and there is a lot of shopping and restaurants nearby as well. I always find it to be much more space than I need, but I definitely enjoy the suite-style setup. Stay here if you can!