 923 reviews

HYATT house Richmond West

11800 West Broad Street Suite 1098, Richmond, VA 23233, United States Access

HYATT house Richmond West

The HYATT house Richmond West is six stories for personal getaways and business travel. A combination of modern suites rooms including refrigerators and microwaves. In addition, our king suites have full kitchens and all the amenities of home. On the second floor, completely secluded from the outside world, is an outdoor infinity pool with a fire pit and whirlpool. Located in the Short Pump Towne center, the hotel is well-situated among all the upscale shopping and restaurants. HYATT house fits right into its fashionable West End location, 10 minutes from historic downtown and less than a half an hour from the Richmond International airport, with easy access to Interstate 64.

Accessibility

Hotel

  • Internet
    FREE Internet access
  • FREE WiFi
  • High speed Internet
  • High speed wireless
  • Internet services
  • Transportation
    FREE parking
  • Motorcycle parking
  • On-Site parking
  • Outdoor parking
  • Parking
  • Parking lot
  • Recreational vehicle parking
  • Train access
  • Front desk
    24-hour reception
  • Baggage hold
  • Early check-in
  • Express check-out
  • Front desk
  • Late check-out available
  • Storage space
  • Work away
    Business center
  • Business services
  • Desk with electrical outlet
  • Phone services
  • Photocopy center
  • General
    Adjoining rooms
  • Air conditioning
  • Connecting rooms
  • Courtyard
  • Direct dial telephone
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Private bath or shower
  • Public area air conditioned
  • Stairwells
  • Hotel service
    Boarding pass print-out available
  • Dry cleaning
  • Fire safety compliant
  • FREE newspaper in lobby
  • Full service housekeeping
  • Hair dryer
  • Hotel does not provide pornographic films/TV
  • Housekeeping daily
  • Ironing board
  • Laundry/Valet service
  • Package/Parcel services
  • Safe deposit box
  • Security
  • Valet cleaning
  • Valet same day dry cleaning
  • Wakeup service
  • Outlets
    Shopping mall
  • Shops and commercial services
  • Sundry/Convenience store
  • Travelling with others
    Children welcome
  • Family plan
  • Ramp access
  • Accessible
    Accessible facilities
  • Accessible parking
  • Accessible rooms
  • Wheelchair firendly
  • Events
    Ballroom
  • Banquet facilities
  • Bus parking
  • Catering services
  • Conference facilities
  • Evening reception
  • Meeting rooms
  • Private dining for groups
  • Truck parking
  • Wedding services

Rooms

  • Communication
    FREE credit card access calls
  • FREE toll free calls
  • Multi-line phone
  • Portable phone
  • Speaker phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Developed Mattresses for hotels chain
  • Double beds
  • Single bed
  • Sofa bed
  • Super comfy bed
  • Special features
    Maid service
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Private bathroom
  • Shower
  • Shower only
  • Food & Beverage
    Coffee/Tea maker
  • Cups/glassware
  • Dishwasher
  • Full kitchen
  • Kitchen
  • Kitchen supplies
  • Kitchenette
  • Microwave
  • Plates and bowls
  • Pots and pans
  • Refrigerator
  • Refrigerator with ice maker
  • Silverware/utensils
  • Stove
  • Toaster
  • Toaster oven
  • Entertainment
    All news channel
  • AM/FM radio
  • Cable television
  • CNN availaible
  • FREE newspaper
  • Newspaper
  • TV
  • Business
    Copier
  • Data port
  • Desk
  • Desk with lamp
  • Direct dial phone number
  • Spare electrical outlet available
  • Telephone
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Converters/ Voltage adaptors
  • Dual voltage outlet
  • Electrical adaptors available
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors
  • Wake-up calls
  • Accessible
    Accessible room
  • Fire alarm with light

Recreation

  • Pool
    Heated pool
  • Outdoor pool
  • Pool
  • Private pool
  • Wellness
    Dietician
  • Health club
  • Massage services
  • Spa
  • Whirlpool
  • Fitness
    Cardiovascular exercise
  • Exercise gym
  • Fitness center
  • Weightlifting
  • Sport
    Golf

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE breakfast
  • FREE buffet breakfast
  • Hot breakfast
  • Special attention
    FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Services
    24-hour food & beverage kiosk
  • Kitchen facilities
    Ice machine
  • Outlets type
    Cocktail lounge
  • Cocktail lounge with light fare
  • Communal bar area
  • Lounges/Bars
  • Restaurant

Breakfast

  • FREE buffet breakfast
  • FREE breakfast
  • Buffet breakfast
  • Hot breakfast

House policy

  • Check-in Time: 16:00
  • Check-out Time: 12:00

Cancel policy
Cancel by 4 pm hotel time 48 hours prior to arrival

Travel with others

Children policy
Children under 18 stay free when occupying the same room as parents.

Pets are not allowed.

Language spoken

  • English

Concierge tips

Wind down and fill up with our complimentary Evening Social Monday through Thursday. Enjoy a succulent spread of cheeses, meats, and savory bites. You’ll also enjoy complimentary beverages including wine and beer. The perfect way to break away from the day and relax into night.

Welcome capacity

  • Number of Meeting Rooms: 4
  • Number of Sleeping Rooms: 134
  • Largest Meeting Room Size: 1750 sq. ft.
  • Largest Meeting Room Capacity: 100

Parking

  • Accessible parking
  • Bus parking
  • Truck parking
  • FREE parking
  • Motorcycle parking
  • On-Site parking
  • Outdoor parking
  • Parking
  • Parking lot
  • Recreational vehicle parking

Amenities

  • AV Equip
  • Easels or tablets
  • High speed internet
  • Microphone
  • Projector and screen
  • Whiteboards
  • Catering
  • Teleconferencing
  • Overhead projector
  • Bulletin boards
  • Flip chart and markers
  • LCD projector
  • Overhead
  • Security guards
  • Max seating capacity
  • Host social function
  • Screen

Environment

Property's Green Action

We think of ourselves as guests of this planet, and are committed to doing our part to take care of it. Challenges like climate change and water scarcity create risks for people and the environment, as well as for our hotel. We are committed to reduce energy consumption and greenhouse gas emissions, use less water, produce less waste and make more environmentally responsible purchasing decisions. We have set goal to reduce water use per guest night and to elevate our recycling efforts.

Most helpful reviews 9 23 reviews

Alan Whitehead
1 year ago – Google

9

These guys are the best! We mentioned in passing that we were staying for my child's birthday. They put a nice little plate of dessert treats with a note. Can't wait to come back again! Great location next to the shops.

Ted Ledbetter
1 year ago – Google

9

Very nice hotel, reasonable rates, free buffet breakfast and on site bar. The area and attached mall are full of entertainment, bars, restaurants and pretty much anything you could want to buy. Staff were friendly.

Frank Chang
2 years ago – Google

8

Nice breakfast. Decent rooms. Located right in the middle of a large mall, which is amazing or terrible depending on your preference. No in house restaurant, but you have a dozen options at the mall. Same with the bar. Really small...but there are alternatives nearby.

heather dejesus
2 years ago – Google

9

This hotel is simply amazing! Very high end looking at a relatively decent price. Rooms are very comfy and bright and homey feeling. The staff was so very helpful and nice. Ray really helped my soccer team out while playing in a tournament (the tournament travel.agency really screwed my team over :( ) the hotel is right within walking distance of s great mall.area with tons of food options as well as shopping, a cinema, etc. Highly recommend this hotel.

Thomas McHugh
2 years ago – Google

9

Love this hotel! The convenience to short pump, the amenities an style, the friendly staff. I've only had great experiences here and do recommend! The room layouts are fantastic and the pool is great!

Connie Rye
2 years ago – Google

9

Excellent food! Waitress attentive and pleasant! Food cooked to perfection! Highly recommend! Enormous servings!

John Pickett
2 years ago – Google

9

We loved our stay at the Hyatt House for this is the only hotel that we have been staying at since we have been coming to Richmond. I love the area of short pump, we will be returning within the next few weeks.

Vivian Delts
2 years ago – Google

9

Today I was a guest at a Family Reunion event at this outstanding hotel. Needless to say RSVPs don't always add up. Nevertheless Abby Murphy and her staff were excellent in their efforts to accomadate the family. She was professional and humble in her responses and assistance. They did the best they could with who they had on staff. As an event planner myself I wanted to say "Well done Hyatt House!" Not only was Abby delegating but she was hands-on the entire time.

broom closet
2 years ago – Google

10

Beautiful hotel, friendly staff and great location attached to a mall 👍

Faisal Ihsan
2 years ago – Google

10

I was there to cover an after wedding function. The staff was helpful. The place is neat & clean. There is pool, Gym, facilities there. It’s situated next to Shortpump mall. Lot of Parking there.

Jay Tripathi
2 years ago – Google

8

Stayed here 2-3 times. Positive experience all around. Breakfast bar is awesome and filled with choices. I generally end up eating more than I should.

Kayleen Moore
2 years ago – Google

9

Excellent stay! Very clean and spacious rooms. Breakfast was excellent and included an omelet bar. Staff were kind and pleasant to talk to during the stay. Outdoor pool, hot tub and fireplace are on the second floor in a private type setting. Workout facility was also clean and offered a variety of equipment including weights. Would definitely stay here again!

Tara Hawks
2 years ago – Google

8

Conveniently located in Short Pump on the back side of Short Pump Town Center. There's lots of parking available. It's easy access to I-64, I-288, and I-295. Theres friendly staff and the rooms are nice.

Colleen Schenk
2 years ago – Google

7

Rooms were spacious and clean. Pool deck on the second floor looked really nice, and the fitness center was good too. Great complimentary breakfast!

Priscilla Daley
2 years ago – Google

9

Very clean and cozy!!! The staff was very attentive. They accommodated my breakfast choice. I was very satisfied with the service recieved.

Joshua Canzona
2 years ago – Google

9

Large room with a kitchen located in the middle of an upscale shopping mall. The evenings were quiet and it was a quick 25 minute drive to Richmond for a conference.

Jennifer Bo
2 years ago – Google

9

We booked a corner tub, 1 bedroom suite and it was fantastic! Let's talk location first. It's not really Richmond, it's about 20 minutes from the city, but it's right off the highway, located within a very large shopping center. Believe me when I tell you it is well worth being outside the city! We arrived late, but the hotel was well lit and there was plenty of parking. The lobby, breakfast area, and bar are all readily available when you enter the hotel. Now that that's out of the way let's talk room. Clean and modern, and most of all spacious! When I booked the tub suite, I was actually just expecting a bathroom with a bathtub, and since we travel with our kids that's always a plus. I had no idea it was a huge stand alone tub in the corner of the living room! I actually hopped in as soon as I got the kids to bed, and am happy to say the water stayed nice and hot to fill the whole tub and it did so fast! There was a curtain to divide the area if you wanted a little more privacy (they were sheer curtains but hey they are there). Nice comfy bed, and a beautiful large bathroom with a double sink, separate toilet area, and a beautiful large shower. Since we arrived late, my husband requested a late checkout and we were obliged. The complimentary breakfast was a hot buffet, including home fries, bacon, french toast sticks, and a fresh omelet station, along with cereals, yogurt, bagels and more. I'm just upset we were only there for 1 night!

David Dudley
2 years ago – Google

10

We stayed in the corner tub, room. Very clean, stylish... definitely wasn't what I thought it would be as it labeled a 3 star hotel. I would definitely recommend it, and look forward to coming back.

John Schlerf
2 years ago – Google

7

Stayed for two nights. Breakfast was good, room was clean. Check-in and out was easy. I'd definitely stay again!

Lauren Winborne
2 years ago – Google

9

Great place to stay! I loved the convenience of being right there at Short Pump mall and near good restaurants. We had the King suite and it’s nice! Loved being on the corner not close to any another rooms. Only downside is the hallway smelled of smoke. Breakfast buffet was wonderful. Only thing I would recommend is to provide a meat option for those that do not eat pork or beef. Overall I enjoyed my stay and will be returning here again!

Kenneth Pollard
2 years ago – Google

10

I stayed here with my wife for her birthday and our anniversary on January 1st. We stayed in the executive Corner Suite with the two-person tub. The service and the accommodations exceeded my expectations. Although this was a four hour drive for us it was well worth it and we will be back again

Dakota Pierson
2 years ago – Google

9

Beautiful hotel with modern styling. Very clean, and the service is excellent. Couldn't recommend it more!

Erik Olson
2 years ago – Google

9

Great modern rooms. Awesome breakfast and centrally located! Always a great time staying here!

Kyle Loving
2 years ago – Google

10

The hotel was awesome! Haad one of the upper floors. The room was quiet and clean. The associates at the front desk were very helpful.

Jemel Joseph
2 years ago – Google

10

Beautiful place. Stayed here for about 4 days and it was very enjoyable. The rooms are clean and spacious. Lots of restaurants in the area and a short hop to the interstate. Unfortunately didn't try the breakfast. But no complaints from me

Deepika Sharma
2 years ago – Google

6

Very good location, next to the short pump mall. Clean rooms. Not the best service/amenities. Silverware at breakfast was dirty.

Veronica Baker
2 years ago – Google

8

Very nice. Quiet. Well kept. Nice pool area. Such a great location. We keep returning.

Bubbles Dipper
2 years ago – Google

10

All the workers were very friendly. Very comfortable suites and wonderful breakfast. Me and my fiancé loved our stay there.

D'Andrea Francis
3 years ago – Google

9

Exquisite!!!! Very Clean. Staff was friendly and courteous. Breakfast was amazing. Large Rooms.

Christina Wilkinson
3 years ago – Google

9

The hotel was located in the Short Pump mall area, so it was located near many shopping areas. It was also in a convenient place to get to where we needed to be.

Amy Gamulo
3 years ago – Google

9

Hyatt House is conveniently located within the Towne Center. The suite was perfect for our family, with a kitchen and separate bedroom. Breakfast had many options.

carmen koger
3 years ago – Google

10

Great location, clean room, nice amenities! Would've liked the pool and fire pit to be open past 10pm, but still had a great stay. I will definitely stay there again.

anthony glanovsky
3 years ago – Google

7

Clean and great rooms. The area around the hotel is beautiful. This town center does close after 11 which is lame but it's a nice walk when you can. My one complaint was the elevator was very slow and I couldn't find the stairs to go up floors because they all seemed to exit to the outside.

Gregory R
3 years ago – Google

9

Another great stay at this location. Always friendly, clean, and comfortable. Can't beat the location.

Mustafa Moon
3 years ago – Google

10

Great place to stay. Attached to the mall and plenty of places to eat. There's a bus that will take you to tour sites. Complimentary breakfast omlette station and the rooms are comfy, clean, and more than adequate.

David W
3 years ago – Google

7

Attended a work training at the hotel. Very nice area with a responsive staff. The wifi worked very well.

Stan York
3 years ago – Google

8

Overall, very nice. Clean comfortable and quiet. Breakfast better than average, good outdoor pool. Several great choices for dining all at walkable distance in the nearby shopping area. Unusual and roomy shower, some patience required for hot water at our end of the building.

Gavin Pearce
3 years ago – Google

9

Very modern, very clean, very friendly. Staff was great. Room was above average with ours having a kitchenette including a dishwasher! Walking distance to dozens of restaurants, a comedy club, movies and hundreds of shops. Nice buffet breakfast. Very enjoyable stay!

Jen Trombly
3 years ago – Google

10

I stayed in the tub suite and it's one of my favorite hotel rooms I've ever stayed in! The staff is very friendly and made me feel welcome. I'll definitely be coming back.

Alan Whitehead
3 years ago – Google

9

We love Hyatt House when we want to get away, do some shopping, and get some great food. Highly recommend it.

Patricia Duvra
3 years ago – Google

9

The staff is very courteous and there have not been any issues in any of the times that I have stayed here. Lovely place and definitely well recommended.

Mike Noonan
3 years ago – Google

8

Large suite and a friendly and supportive staff

Rodney Barrera
3 years ago – Google

9

The Hyatt House is conveniently located within the short pump shopping center amidst popular restaurants and high profile department stores. The rooms are modern, spacious, and clean. I stayed for two nights and felt like home. The best part of my stay was the hot breakfast buffet.

Laura Watson
3 years ago – Google

10

I cannot say enough good things about this hotel and its staff. Its a modern, comfortable, sleek hotel with incredible location at the mall. Breakfast is plentiful. Staff is extremely accomodating (one of the most friendly and helpful I've ever met). Ammenties are high-end. You will not be disappointed!

Christian Emery
3 years ago – Google

7

Courteous staff, good amenities. Executive suite was comfortable and the sitting area was a nice feature. Expected a kitchenette, but the did not have one. Not a problem if you plan to eat out, just plan for a tiny fridge.

Jason Welch
3 years ago – Google

7

Typical hotel. Was clean. Bed could be better but it's not bad. Tv from 2009. Very slow changing channels as it is directv, only with no guide. Just a static guide on channel 02. Overall a good value. Very good service and friendly staff that are willing to help if needed. The mall that this hotel is attached to is very nice as well.

Jacob Senn
3 years ago – Google

10

Great hotel. Comfortable, spacious and well appointed rooms. Very nice beds.

Bill Card
3 years ago – Google

10

Great hotel with an unexpected Diamond amenity. The room was well appointed and overlooked the fancy infinity style pool.

Jonathan Gambini
3 years ago – Google

7

Room was great, breakfast was wonderful and staff was helpful. Upon late pm arrival, no carts were available until after if already made multiple trips from my car to the 6th floor. While minor (and staff was checking floors for available carts), it was still an inconvenience after a long drive. That said, given the opportunity, I'll definitely stay there again.

Karen Mitchem
3 years ago – Google

9

Great location, clean rooms, friendly staff and a great breakfast.

Matthew Ailes
3 years ago – Google

8

Went for a training session for work. Nice place, though the conference rooms are a little small. Food is fairly decent for a chain hotel.

simon marsden
3 years ago – Google

7

Comfortable hotel with large rooms. Breakfast is included in the price and is a decent quality.

timothy O'Mailey
3 years ago – Google

10

Had a work conference there. They took really good care of us while we were there.staff was very friendly and professional. I would recommend this hotel any time you need a place to stay.

Ryan Rand
3 years ago – Google

10

Nice hotel attached to the mall. One of the nicer Hyatt Houses in my travels. Breakfast was good but the food area is small. Rooms are nice but the shower setup is a little quirky. Plenty of good chain restaurants within walking distance.

John Fuse
4 years ago – Google

7

The Hyatt House is in a great location and uniquely situated in Short Pump Town Center mall which offers may things to do for guests. I had a meeting to review their event space and am looking forward to see how they are when we use them.

Marcus Arelius
4 years ago – Google

9

Stayed 2 nights, once on 5th and once on 2nd floors. Both rooms clean and well maintained. No complaints. Breakfast was amazing. All staff was very friendly. Would definitely go back.

Mariam Shalash
4 years ago – Google

8

This is my top choice for a hotel when i stay in richmond. The location is great as its in the mall and you can walk to stores and restaurants. The studios have small kitchenettes that are very well equipped if you want to stay in for meals as well. The beds are super comfortable.

charles howington
4 years ago – Google

10

It is a very well kept place to stay at, quiet at night with an excellent staff 24/7. Breakfast was amazing. The business center computers could use an update. Still using windows 7 and whatnot.

Nicholas Wahle
4 years ago – Google

9

I stayed at the Hyatt house for business and I really couldn't beat the location. The rooms are large and clean. Within walking distance of many amenities.

Alan Whitehead
4 years ago – Google

9

Amazing! I tried to convince my wife that we should move in here.

Blak Beri Ent
5 years ago – Google

9

I stay there about a week ago and was please with everything I was most impressed by housekeeping a young lady name Hannah James was my room attendant and I have never had a room as cleaned as she did it. She went above and beyond because of her I will make the Hyatt my first choice. need more employees like her.

Nicholas Nagovich
6 years ago – Google

10

One of the best locations and hotels I have stayed in, I really can't think of anything negative about this place besides a few nitpicks which I will mention soon enough. But on the positive side, The Rooms were comfortable, clean and spacious. At the time I was traveling for work and the Internet/Wi-Fi connection is stable and fast (Automatic 4 stars or above from me just because of that XD). Staff were friendly and full of information. The location was nice being right near a town center and it had plenty of places to shop and eat. But my favorite was the fire pit and comfy chairs near the pool/hot tub. As for Nitpicks, I can only think of a few and they are very minor. The free breakfast was nice although the food quality was a little on the ok side but I can't complain, it's Free!! This hotel has a workout room (A must when I travel a) but it was small and 4 or 5 people there at once can feel cramped. On site in the lobby is a small "Store" for buying toiletries, snacks, drinks and such but the prices were high. Besides the small nitpicks, I loved the Hyatt and would recommend to any in the area.

Karen Levine
7 years ago – Google

10

We stayed at this hotel over the Xmas holidays, and it literally felt as if we were staying at a Ritz level hotel! Incredible rooms...spacious and with every amenity you could want, including a professional makeup mirror..Decor was lovely in the room as well as the lobby. Breakfast was sensational .... linens were top rate as well. Having an awesome mall right next door was a dream for my teenage kids and kept them busy. We will be staying here whenever we visit Richmond, for sure!