 5 918 reviews


10b Chestnut Plaza,Westfield Stratford City, E20 1GL London, United Kingdom Access


A modern corporate and family friendly East London aparthotel located within Westfield Stratfords urban shopping and entertainment complex, within commuting distance of Canary Wharf, City of London and Kings Cross.

A home away from home with lots of extra comforts including fully equipped kitchen, 24 hour pantry, guest laundry, gym, complimentary breakfast and WiFi to cater for any length of stay. A home away from home.

The extensive guest lounge area offers a captivating twelfth floor panoramic view of London. During the week, Monday to Wednesday, we invite our guests to come join us and engage with the team over complimentary drinks and snacks at the popular 'Staybridge Social' creating a sense of community.

Our aparthotel is also pet friendly meaning you do not need to leave your furry friends behind.



10b Chestnut Plaza,Westfield Stratford City, E20 1GL London, United Kingdom


  • Internet
    FREE WiFi
  • High speed wireless
  • Transportation
    On-Site parking
  • Parking
  • Front desk
    Bell staff/porter
  • Concierge desk
  • Express check-in
  • Express check-out
  • Storage space
  • Work away
    24-hour business center
  • General
    Direct dial telephone
  • Interior corridors
  • Public area air conditioned
  • Hotel service
    ATM/Cash machine
  • Dry cleaning
  • Grocery shopping service available
  • Housekeeping daily
  • Housekeeping weekly
  • Onsite laundry
  • Valet same day dry cleaning
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Travelling with others
    Pets welcome
  • Accessible
    Accessible facilities
  • Events
    Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement


  • Communication
    High speed Internet
  • Portable phone
  • Separate bill for multi-line phone
  • Speaker phone
  • Voice mail
  • Bathroom
  • Private bathroom
  • Separate closet
  • Food & Beverage
    Buffet breakfast
  • Coffee/Tea maker
  • Cups/glassware
  • Dishwasher
  • Full kitchen
  • Meal included - continental breakfast
  • Microwave
  • Mini-refrigerator
  • Pots and pans
  • Refrigerator with ice maker
  • Silverware/utensils
  • Toaster oven
  • Entertainment
    Pay per view movies on TV
  • Premium movie channels
  • Satellite television
  • Stereo
  • TV
  • Business
    Desk with lamp
  • Spare electrical outlet available
  • General
    Air conditioning controlled in room
  • Ironing board
  • Non-smoking
  • Safe


  • Games / movies

Food and Drink

  • Special attention
    FREE evening reception
  • Services
    Room service
  • Outlets type

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Travel with others

Children policy
1 kid ages 19 or under stays FREE

Languages spoken

  • Afrikaans
  • English
  • French
  • German
  • Italian
  • Korean
  • Polish
  • Portuguese
  • Romanian
  • Spanish

Concierge tips

Get together with friends and unwind over complimentary food and drinks every Tuesday through Thursday for evening reception.

Welcome capacity

  • Number of Meeting Rooms: 1
  • Number of Sleeping Rooms: 162
  • Largest Meeting Room Size: 561 sq. ft.
  • Largest Meeting Room Capacity: 25


  • On-Site parking
  • Parking


  • Flip chart and markers
  • LCD projector


Property's Green Action

We believe that incorporating societal and environmental factors in our business strategy and operations will play a vital role in the long-term viability of our business and the travel and tourism sector. We manage and minimise our impact on the environment by tracking and reducing the use of energy, water and waste. We also use bio-friendly cleaning materials and promote local sustainability initiatives such as low carbon alternative means of transport.

  •  Local community involvement


Green Engage

The IHG Green Engage system is our group-wide online sustainability program. It allows hotels to track, measure, and report on their carbon footprint and utility consumption as well as recommending more than 200 ‘Green Solutions’ which help deliver greater sustainability.

The IHG Green Engage system:
• Measures energy, waste, and water use
• Recommends over 200 Green Solutions to reduce the impacts our energy, waste, and water use have on the environment
• Supports hotels to create environmental action plans and targets
• Promote local sustainability initiatives such as low carbon alternative means of transport
• Biodiversity: keeping the disturbance of animals, plants, and their natural habitats to a minimum. A set of recommendations aimed at preserving and protecting on-site local flora and fauna and the wider regional ecosystems has been developed. This includes advice on the management of green spaces and long-term strategies for protecting local environments.

Most helpful reviews - Google and TiCATi reviews 9 18 reviews

Vivek Lamba
4 years ago – Google


I have stayed here for the third time now, I liked this place for several reasons -

1. It is in the Mall, You don't need to go anywhere to go shopping. Everything is available within the premises.

2. Offer complimentary drinks in evening for few days in a week.

3. Cleaning done everyday.

4. Breakfast is complimentary which is available in hotels and not in service apartment. So no looking needed while you start your day with all options available like gluten free, vegan, non veg everything.

Jack Mitchell
4 years ago – Google


Great location for shopping or a visit to London. Adjacent to the Holiday Inn, rooms comfortable and with a kitchenette, providing the opportunity to cook your own fresh food.

Philippa Swettenham
5 years ago – Google


Comfy suites designed with wheelchair users in mind. The small kitchenette has everything needed for self catering and there are disabled pull cords by the bed and in the walk in shower for emergencies.

The only issue is that the bathroom floors when using the shower as the floor is completely flat.

D Olaff
5 years ago – Google


Customer service is perfect. Rooms are exactly everything you need, bed, toilet, 55-65" TV (you're able to connect your own devices via HDMI as well!) KITCHEN (fridge, microwave, electric stove, dishwasher) I would say this hotel is on par with some small apartments! Absolutely enjoyed staying here and will definitely stay again.

Richard Hills
5 years ago – Google


Great hotel, very friendly and helpful staff. Will be booking a room next visit to the area. Great view of Olympic village area and further views of central London, these will change another building is being built in front of it.

Daniel Lee
6 years ago – Google


Great staff, nice rooms with kitchenette, delicious complimentary hot and continental breakfasts, superb location with rail access and mall that is next door that opens till 9pm - all for a reasonable price! Highly recommended!

Jack Gerson
6 years ago – Google


My room was decent sized and very clean. Friendly and helpful staff. The bed was comfortable. Like all suites in this hotel, it had a stove top, microwave, and refrigerator. The complimentary breakfast was very good, and unlike most hotels the breakfast area had ample and comfortable seating. There are an abundance of shops, cafes and restaurants just outside of the hotel entrance, and it's a great location for transportation: a short walk to either the Stratford Underground station or to Stratford International station.

Timo Mueller
6 years ago – Google


I stayed at Staybridge Suites London Stratford for three nights during an event in the Copper Box Arena (Olympic Park). The ceck-in was fast and the staff was very nice. I had a room on the top floor (twelth) with a view over the Westfield Mall. There are very few tallee buildings in that direction so you can see quite far. And the other side has a great skyline view you can also enjoy in the lobby/brealfast room with top to floor windows and a small balcony. Unfortunately, rooms on my side of the hotel are directly facing towards the roof of the Westfield Mall with constant ventilation noise. Although the windows are soundproof you still hear a lot of it at night and sleeping with an open window is hardly possible.

The room itself was spacious with a big shower, a queen-sized bed and a kitchen with a dishwasher, sink, microwave, refridgerator etc. Overall, the room was pretty clean with a few stains on the carpet and a slightly damaged wall in the bathroom. For a British hotel the room was very modern.

Breakfast was included and decent, too. It was on the twelth floor with a great view over London/Stratford.

For me, the hotel was located in a perfect spot: the Olympic Park is within a 5-minute walking distance and you got plenty of restaurants and shops in tje Westfield Mall. In addition, the train station "Stratford International" is directly next to the mall.

Diana Ng
6 years ago – Google


Very nice hotel with kitchenette in the room including a nespresso machine. Clean and comfortable with big shower unit. Friendly and helpful staff in reception and breakfast area. A hotel that doesn't rip you off - a toothbrush only costed us £1, so did the toothpaste. Location is brilliant, right at the heart of Westield and all possible transports.

Nicholas Charles
6 years ago – Google


Wow. I was so impressed was unmeasurable. The location is very good. Activities all around. Anna, at the check in desk was absolutely fabulous. Best customer service I have ever experienced in a hotel. The bedrooms are perfect size for a couple who just want a safe, tidy and romantic place to lay their head. The kitchen appliances was on point. Everything was user friendly. Very quiet too. Another surprise. The breakfast was lovely. Hit the spot; although, I am not a fan of peeled tomatoes and sausages with visible oil. Still, the pancake machine was eye catching. I can see why people would go there over and over and over and .......

Dominic Banks
6 years ago – Google


Great place when visiting London. Surrounded by shops and rooms are really nice

SomeDude FromFLa
6 years ago – Google


Extremely comfortable bed - good king size- and very nice to have kitchen in room so don't have eat out every meal. Great place to visit London with convience of home! Nice shops within mall, easy trains access into city & easy fair priced parking

Ryan Bourne
6 years ago – Google


Stayed for two nights after Christmas 2017. The room itself was incredibly quiet, cleaned to a good standard and was very spacious. For some reason the light switches didn't seem to control the correct lights - such as the bathroom lights staying off unless 3 other switches were on at the same time 🤷🏻‍♂️. The keycard didn't appear to be needed to keep the lights on either - which added to further confusion!

The facilities in the room were very welcomed - having catering facilities was AWESOME and meant that even though the hotel itself had few vegan options (I'd get on that, you'd be incredibly popular for providing more options!) we were able to bring our own food (although, Deliveroo do deliver too!)! The heating was simple to control and the room was well ventilated - something few hotels seem to be able to get right! The bathroom had some spots that needed more cleaning - such as the sealants that were black in places. However, on the whole we were impressed with the standard of the room and the hotel, and would return in the future!

William Ogle
6 years ago – Google


I've never stayed at an IHG property before, but now my loyalties may have changed! This is an excellent hotel with friendly, efficient staff at reception and during the free buffet breakfast.

The room itself was cosy, and spotlessly clean with a very comfortable bed, and the kitchen area had most of what you needed to cook a decent meal. Unfortunately the bathroom seemed a bare by comparison; there was nothing really wrong with it, but it just didn't seem to match the room. The view was not the most picturesque (it's Stratford), but if you know what to expect you won't be disappointed. Since it is right next to Westfield Stratford City shopping is easy, and there are plenty of places to eat and entertain yourself.

Getting into central London is also incredibly painless with transport links less than 5 minutes away. I did not have a chance to check out the gym or laundry facilities (that includes the free smartphone they provide you with in the room), but may do in the future as I will happily return.

Chris Hopkins
6 years ago – Google


Fifth stay at this fantastic hotel. It feels like a home to me, staff always welcoming and professional, suites are like a studio apartment and everything is done very well. The pantry snacks for sell are well priced, tea & coffee anytime both in room and the lounge, and a great breakfast.

Jojo Y
6 years ago – Google


Room was very nice, well stocked with amenities and staff were so helpful.
Breakfast was very nice with a few rotating items so you don't get bored.

ajaz sultan
7 years ago – Google


The room was excellent, with a good sized bathroom and good views of the London sky line. A nice hotel, breakfast included with many options. (The breakfast was fantastic, wide range including hot food and lots of juices).Located right within the Westfield Mall. Shopping and many restaurants to choose from. Choose this over the Holiday Inn which is in the same building.

Ozer Sarac
7 years ago – Google


First time such a disappointment at IHG group hotels. I have been staying for 31 days. And many issues I had with frontdesk.
And housekeeping is horrible, rough cleaning but another annoying thing for such an expensive daily rate; everyday housekeepers forget putting something ! One day no towel one day no foot towel, no face towel, no toilet paper, no shampoo one day one of wine glasses is missing likely they broke etc etc... The only good thing it is at the shopping mall

Gill Dando
7 years ago – Google


Final bill is more than the quote as they add tax after unlike the other ihg properties but they're nice rooms and having the kitchenette is handy. Most rooms are very snug however

Kevin Naughton
7 years ago – Google


Good rooms and nice people

Anna Ajay
7 years ago – Google


This was one of the best stays Ive had. The staff were very friendly and the casual setting of the hotel added to the homely feel. The hotel takes safety seriously and the staff were ready night or day. The location of the hotel is superb, with loads of options for dining, and transit.

Abdullah Almashari
7 years ago – Google


Comfortable bed with great service and excellent location at Westfield Mall Stratford city

Mac Miah
7 years ago – Google


Heard great things boutvthis hotel. Friendly staff. Nice big breakfast. Nice views. Nice location. Everyone loves the fact it's in Westfield so plenty to do and see during the day and evenings.

Chu NwaGod
7 years ago – Google


We chose this hotel because of its location obviously...right in he middle of Westfield Stratford City. It's clean and new and pricey. However there is no parking. To get to the hotel you have to drag your luggage from the road to the hotel in whatever weather it is outside. If you're alone and have an overnight bag it's ok. But with family and a couple of boxes it's really not a pleasant experience. You almost have to do same on checkout unless you're helped by the concierge.

Kiran Tatar
7 years ago – Google


Loved this place...nice breakfast...fully equipped kitchen, WiFi and many more...you have to get down and the shopping centre is two step away...tubes are few minutes away...easy accessibility to everything what you need..

Lee Mallett
7 years ago – Google


Very clean, nice service, good room and nice breakfast. Was surprised when I arrived at 10am and was told my room might not be ready until 3pm. Advised them I needed to change for a meeting, was directed to change in the toilets...

Del Lartey
7 years ago – Google


Quick easy check in, very helpful staff. Nice clean room. Less than 5 minutes from public transport and only one stop to Liverpool Street. Will use again.

Matthew Noble
7 years ago – Google


Great place to stay, within easy reach of most of London, very comfortable, friendly staff and some great views over East London. Breakfast is very good, with brand name cereals as well as a good cooked buffet. In room kitchens are very well equipped.

Lorenzo Albini
7 years ago – Google


Great location, average rooms. Breakfast included even if not requested.

David Chatsama
8 years ago – Google


Warm welcome,great location at one of the best shopping malls in Europe,easy accesibility with many train locations connecting at Stratford ,nice breakfast, spacious and good rooms,fast wifii,delicious breakfast....to say a list.Staybridge is a wonderful stay for holiday and for business,very suitable for families.

Paola Pozzato
8 years ago – Google


Newly built, great facilities, highly well-finished and spotless hotel. At the entrance there is a welcome point, the Staybridge Suites reception is on the twelfth floor, as well as the breakfast room. MD, Francesco and the staff all have been really kind and helpful, professional, well-prepared and very welcoming. Entirely no-smoking premises, even in outdoor common areas: there is a smoking area in front of the entrance. In order to providing privacy and safety, you need your chip key to access your floor. The spaces in the room are more than adequate. The kitchenette is equipped with microwave, induction plates, refrigerator, dishwasher, kettle, Nespresso machine. At the twelfth floor there is the “pantry”, nearby you can choose from several supermarkets (Sainsbury's, M & S, Waitrose ... ). From the room where we stayed, on the eleventh floor, the view was stunning, ranging from the Olympic Village to the Docklands buildings. The bed was large and comfortable with plenty of pillows and great linens. Wall TV 32". Spacious shower, pleasant! The location is excellent: subway stops Central and Jubilee lines, DLR, overground, direct connection to Southend Airport.
Highly recommended.

Ben Klos
8 years ago – Google


Awesome place to stay longer. Friendly staff, nice food and wine. Perfect view.

Kolos Kantor
8 years ago – Google


I absolutely loved this hotel! Very spacious, tidy and well equipped room/apartment with great views. They have these social hours where they invite all the guests to have some wine, cheese and other snacks to get them out of their rooms and mingling. What a nice idea! There is a gym, laundry facilities and my room had a fully equipped kitchen, you could actually live here!

Rhys Knott
8 years ago – Google


It's easily accessible from the train station and the staff are always friendly and helpful

Khamani Ram
8 years ago – Google


Very good apartments with nice and very clean rooms. The breakfast is very good and the staff is very friendly. They have a fully equipped kitchen so if you cook yourself, it's for you.

The Westfield Mall downstairs is a plus so you cant get bored.Ever.

Miriam Barrera
8 years ago – Google


It has a great location, there is a underground station near. There also alot of shops near, including a small supermarket. The rooms are really pretty. They also have free landry.

James Daniel
8 years ago – Google


Really comfortable, genuinely felt more homely than a hotel. Fantastic location for Westfield.

Tomi Akingbogun
8 years ago – Google


Nice convenient hotel. Great helpful staff as well.
High Price may be an issue if you don't check the price of each day you need before checking in or if you decide to extend your stay.

Brad Knowles
8 years ago – Google


Nice rooms, for a better price than nearby alternatives. Excellent breakfast included in price. Staff very friendly and helpful. The bathrooms are lovely with a very nice powerful shower.

Pankaj Jain
9 years ago – Google


Nice place for people on business travel. Rooms with kitchen facility if 1 wants to self cook. 20-25mins from Central London by tube. Offers wholesome breakfast options but on little expensive side. Location is wonderful just at the biggest shopping centre in London i.e Westfield. I loved the Reception location on top floor and rooms on below floors.

Matthieu Mabillard
9 years ago – Google



Abraham Samuel
10 years ago – Google


Warm and lovely staff. Facilities are good and worth the cost

Robert Fuller
10 years ago – Google


Nice place, super convenient for a lot of London. On the doorstep of a huge shopping centre. Friendly staff, well equipped kitchen, nice breakfast.