 5 826 recensioni

Embassy Suites by Hilton Philadelphia Valley Forge

888 Chesterbrook Boulevard, Wayne, PA 19087, Stati Uniti d America Accesso

Embassy Suites by Hilton Philadelphia Valley Forge

Ambientato in una bellissima valle a soli 25 minuti dal centro di Filadelfia, l'Ambasciata Suites Philadelphia Valley Forge Hotel è perfetto sia per i viaggiatori per il tempo libero che per gli affari. Sperimenta i negozi locali del King of Prussia Mall, il più grande centro commerciale sulla costa orientale o goditi una passeggiata panoramica intorno al parco storico nazionale della Valle Forge. Faci la tua scelta tra gli hotel della Valley Forge e goditi più spazio e libertà in una suite per gli ospiti dell'Ambasciata Suites. Tutte le suite in questo hotel di Filadelfia sono dotate di wifi gratuiti, una camera da letto privata, soggiorno separato con TV LCD in ogni camera, microonde e mini frigorifero. Goditi una colazione gratuita su ordinazione ogni mattina in questo hotel di Valley Forge e rilassati con bevande e snack gratuiti al ricevimento della sera gratuita. Deliziati in deliziose bistecche in stile Texas nel nostro ristorante in loco, Cool River Tavern and Restaurant. Abbiamo anche una parete di vino self-service.

Suburban setting located in Chesterbrook Corporate Center (1 Million sq ft of office space). Complimentary hotel shuttle within 5 mile radius of hotel and most local businesses. Shuttle is upon request at front desk and based on availability, Monday-Friday. Our property is a 5 story, interior corridor and dual atrium hotel with plenty of well-lit, complimentary parking.

Camere

Accessibilità

Embassy Suites by Hilton Philadelphia Valley Forge
888 Chesterbrook Boulevard, Wayne, PA 19087, Stati Uniti d America

Hotel

  • Internet
    WiFi gratis
  • Accesso Internet ad alta velocità nelle aree comuni laptop
  • La connessione internet wireless nelle aree pubbliche
  • Trasporti
    Parcheggio gratuito
  • Il parcheggio in loco
  • Parcheggio
  • Parcheggio custodito
  • Accesso treno
  • I servizi di trasporto locale -
  • I servizi di trasporto - ufficio locale
  • Reception
    24 ore front desk
  • Bagaglio da stiva
  • Il check-in chiosco
  • Check-in
  • Check-in veloce
  • Check-out
  • Reception
  • Late check-out a disposizione
  • Lo spazio di archiviazione
  • Lavorare lontano
    Business centre
  • Scrivania con presa elettrica
  • Centro fotocopie
  • Generale
    Aria condizionata
  • Telefono con linea diretta
  • Camere riscaldate
  • Corridoi interni
  • Camere non-fumatori
  • Bagno o doccia
  • Aria condizionata Area pubblica
  • servizio hotel
    Sicurezza 24 ore
  • Bancomat / Pagobancomat
  • Lavaggio a secco
  • Compiacente di protezione antincendio
  • Servizio di pulizia Servizio completo
  • Asciugacapelli
  • Pulizie quotidiano
  • Tavola da stiro
  • Servizio lavanderia / lavanderia
  • Sistema di diffusione sonora
  • Cassetta di sicurezza
  • Sicurezza
  • Pulizia Valet
  • Valet stesso giorno di lavaggio a secco
  • Servizio sveglia
  • Viaggiare con gli altri
    Adatto per bambini
  • Area giochi per bambini
  • Animali ammessi
  • Parco giochi
  • Accessibile
    Strutture accessibili
  • Ascensori
  • eventi
    Strutture per conferenze
  • Ricevimento serale
  • Sale riunioni
  • Servizi ecologici
    Coinvolgimento delle comunità locali

Camere

  • Comunicazione
    Connessione internet ad alta velocità
  • Telefono multilinea
  • Due linee di telefono
  • Segreteria telefonica
  • Biancheria da letto
    Culle
  • Bagno
    Accessori da bagno
  • Cibo e Bevande
    Caffettiera / teiera
  • Microonde
  • Mini-frigorifero
  • Wet bar
  • Divertimento
    Tutti i canali d'informazione
  • TV via cavo
  • CNN disponibile
  • Film / Video
  • Giornale
  • Attività commerciale
    Copier
  • Scrivania
  • Scrivania con lampada
  • Seconda presa disponibile alla scrivania
  • Telefoni con luce messaggio
  • Generale
    Aria condizionata regolabile autonomamente in camera
  • Sveglia
  • Allarme antincendio
  • Ferro
  • Non fumatore
  • Sicuro
  • Sistema di riscaldamento / raffreddamento auto-controllo
  • Rilevatori di fumo

Ricreazione

  • Piscina
    Piscina al coperto
  • Piscina
  • Benessere
    Jacuzzi
  • Mulinello
  • Fitness
    Centro fitness aperto 24 ore al giorno
  • Centro fitness
  • Centro benessere
  • Sport
    Golf
  • Pista da jogging
  • Giochi / film
    Casinò

Cibo e Bevande

  • Piano pasto
    Colazione servita al ristorante
  • Colazione a buffet
  • Colazione a buffet gratuita
  • Libero colazione americana completa
  • Attenzione speciale
    Cocktail gratuiti
  • Caffè gratuito nella lobby
  • Ricevimento serale gratuito
  • Libero caffè o tè in camera
  • Servizio da caffè Lobby
  • Drink di benvenuto
  • Servizi
    Servizio in camera 24 ore al giorno
  • Servizio in camera
  • Cibo ecologico
    Il cibo locale e di stagione
  • Cucinotto
    Griglie del barbecue
  • Angolo cottura
  • Outlets tipo
    Salotto di cocktail
  • Lounge / Bar

Colazione

  • Colazione a buffet gratuita
  • Libero colazione americana completa
  • Colazione a buffet
  • Colazione servita al ristorante

Politica della casa

  • Orario di arrivo: 15:00
  • Orario di partenza: 12:00

Annulla la politica
Tutte le prenotazioni devono essere cancellate dal tempo ospite 18:00 a meno che non è richiesto un deposito se la prenotazione è stata fatta per via elettronica si prega di annullare elettronicamente per evitare confusione e un disegno di legge no show

Viaggiare con gli altri

Condizioni bambini
I minori di 18 anni soggiornano gratuitamente in camera con i genitori stesso.

Gli animali domestici sono ammessi su richiesta.
$75(1-4n),$125(5+n)2petsMax,dog/cat only

Lingue parlate

  • Inglese
  • Spagnolo

punte di portineria

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Capacità di benvenuto

  • Numero di Sale riunioni: 11
  • Numero di camere da letto: 229
  • Massima dimensione Sala riunioni: 1800 sq. ft.

Parcheggio

  • Parcheggio gratuito
  • Il parcheggio in loco
  • Parcheggio
  • Parcheggio
  • Parcheggio custodito

Servizi

  • Guardie di sicurezza
  • Capienza massima

Ambiente

Azione Ecologiche di proprietà

Le sfide ambientali hanno un impatto sul benessere delle persone e degli ecosistemi di tutto il mondo. Ci sforziamo di operare nel modo più efficiente possibile, tutta la nostra catena del valore. Per futuro a basse emissioni, riduciamo e monitor di energia e l'utilizzo di acqua. Come parte del nostro impegno a ridurre i nostri rifiuti in discarica, abbiamo creato una strategia globale per i rifiuti e stiamo lavorando con il WWF per ridurre gli sprechi alimentari nelle nostre operazioni e della supply chain. approvvigionamento responsabile fa la differenza: noi fonte di beni e servizi a livello locale il più possibile.


  •  Il cibo locale e di stagione
  •  Coinvolgimento delle comunità locali

Certificazioni

ISO 14001

ISO 14001 è uno standard accettato a livello internazionale che delinea come mettere in atto un efficace sistema di gestione ambientale. È progettato per aiutare le aziende a rimanere commercialmente di successo senza trascurare le responsabilità ambientali, come ad esempio: • Migliorare le prestazioni ambientali costantemente • rispettare le normative locali e nazionali e altri requisiti abbonati • Prevenire i pericoli di inquinamento da acqua, aria e terra • Controllo e ottimizzare l'acqua ed energia Consumo • Promuovere il riciclaggio e il recupero dei rifiuti • Aumentare la consapevolezza ambientale tra i dipendenti e addestrarli ad adottare buone pratiche nella loro attività • Utilizzare prodotti per le pulizie ecologiche • Usa carta certificata silvicoltura sostenibile

ISO 50001

ISO 50001 si basa sul modello di sistema di gestione del miglioramento continuo utilizzato anche per altri standard ben noti come ISO 9001 o ISO 14001. Ciò rende più facile per le organizzazioni integrare la gestione dell'energia nei loro sforzi complessivi per migliorare la qualità e la gestione ambientale. ISO 50001 fornisce un quadro di requisiti per le organizzazioni per: - Sviluppare una politica per un uso più efficiente dell'energia - correggere obiettivi e obiettivi per soddisfare la politica - utilizzare i dati per comprendere meglio e prendere decisioni sull'uso dell'energia - Misura i risultati - Rivedi quanto bene La politica funziona e - migliora continuamente la gestione dell'energia.

Recensioni più utili 8 26 recensioni

Jacqueline Telljohann-Smothers
6 anni fa – Google

7

I stay here every time I travel for work. It's generally a pretty nice hotel. I love having a suite. The first room is the living room and the back room is the bedroom.

I will say, I think it's a bit in need of renovations, but nothing major. The water pressure in the showers is really low too.

They have complimentary made to order omelettes for breakfast and they also have a complimentary happy hour every day.

This stay I did randomly get kicked out of my room because the battery on the door died, but they were very helpful and got it fixed so I could get back in right away.

They are also very helpful when checking in and suggesting which rooms will be best based on noise levels.

I would recommend staying here if you're in the area.

Gabrielle Kulig
6 anni fa – Google

8

It was clean. The pull out couch was not the greatest, but who would expect it to be. We stayed there for a wedding so we didn’t really interact with the staff that much. They do a complimentary breakfast on the weekend that was good. Overall a good stay. It’s only 9 minutes from King Of Prussia Mall!

erik kelly
6 anni fa – Google

6

Friendly service. Relatively clean. Room furniture, appearance, technology is dated. Breakfast was okay. I liked the fresh fruit. Overall average stay.

Mayur R. Shah
6 anni fa – Google

10

Hotel shuttle driver is cool as heck. Picked me & work colleague up from PaoliPA SEPTA train station.. to hotel. Note: Hotel phone system really sucks. Really. So, have patience. More patience than you think is reasonable / healthy. Just saying.

John Pipta
6 anni fa – Google

9

A very nice open floor type hotel. Provided friendly staff and good breakfast. Room was spacious. Hotel did not have power one night and promptly refunded the cost for that night. I appreciated that this was completed in a friendly manner with no hassle. I would recommend staying here.

Mayur R. Shah
6 anni fa – Google

9

Hotel shuttle driver is cool as heck. Picked me & work colleague up from PaoliPA SEPTA train station.. to hotel. Note: Hotel phone system really sucks. Really. So, have patience. More than you thought was reasonable / healthy. Just saying.

Fernanda Nunes Ramalho
6 anni fa – Google

8

A good option outside of Philly.
Breakfast was really good, with made to order eggs/omelettes.
Room was clean and everything was functioning.
I'd stay here again.

Jeff Houston
6 anni fa – Google

8

Very nice staff. Decor starting to feel worn. Interior atrium projects a lot of noise.

Mike Davis
6 anni fa – Google

4

Older hotel, time has not been on its side. The cleaning staff is working longer hours than normal. We checked in at 530pm room was still not ready. Coming in from exploring Philadelphia around 730pm on Saturday night and cleaning staff just finished with our room. Did not leave everything that needed to be replaced.

Jeff Chen
6 anni fa – Google

10

The bed was comfortable. Decor is a bit dated. Breakfast had pretty good selection, including made to order omelettes. Good experience overall.

Dani Bell
6 anni fa – Google

4

Where do I start...
I booked this room for Friday and Saturday just to relax and get in the pool. I live in Philly and I frequently use the Embassy Suites at the airport but decided to try this one out since it was closer to where I was going Sunday. At check in, the front desk girl was friendly. I noticed it was A LOT of kids at the hotel but I was like no biggie since I was getting off work and wanted to chill anyway.
The hotel is EXTREMELY outdated. The rooms are old and furniture was chipped and cracked. I checked in around 7:30and all the rooms on my floor (2nd fl) seemed to not have been cleaned cause it was food and trays outside several of them.
My room was clean but smelled like must (you know how old houses smell)
I went to the pool around 8 and it was FILTHY!! Like dirt just floating at the top. I asked one of the workers if he could clean it. He didn’t seem to pay me any mind so I left and went back to my room. On Saturday the pool was closed all day. According to the maintenance guy, someone was supposed to clean it at 6am and never came. So after several people calling and complaining the pool was finally opened at 7PM. THATS RIGHT OVER 12 hours later. I was extremely annoyed cause that was the reason for me even coming. And of course it was a bunch of kids waiting for the pool to open so by the time it did I was over it. Not to mention the pool area itself was dirty. They didn’t even sweep the floor. So I spent $237 to sleep in a bed in an outdated room to watch law and order all weekend.

The only positive was that the breakfast was good. But that’s what I expect from the Embassy. Overall, it wasn’t worth it and I feel like I wasted my money.

Mary McAfee
6 anni fa – Google

7

The gentleman at the front desk was incredibly helpful, the room was pleasant and clean, and the bar tender was very friendly. We had an incredible inconvenience at the fault of a third party booking app, for which the man at the front desk handled and defended us, ensuring that we were not at fault and that we were being treated very poorly by the third party. Once everything was finally settled, we were compensated generously. Very much enjoyed the rest of our stay.

The breakfast was alright, as is any hotel mass-produced breakfast.

Would’ve appreciated being warned that the hot tub was out of order, as that was one thing we were most anticipating, but I suppose that was specific to our case.

Blue96 212
6 anni fa – Google

6

I have booked a room for one night with my family. The hotel is overall decent. The room is relatively clean and as promised. However I was somewhat disappointed with the breakfast as there were limited options and many of the baked goods were stale and old. The sugary baked goods were very bad tasting. Additionally I was very disappointed to find a lack of recycling amenities, as I wanted to recycle some paper I had and couldn't. Making such amenities available is very inmportant to myself and many other potential and existing guests at this hotel. Making this hotel more green and environmentally conscious is something this hotel should consider doing. The furniture is additionally outdated and relatively uncomfortable.

Bill VanDusen
6 anni fa – Google

8

Location is good, staff has been great. I will definitely be staying here again on my next business trip.

jason fields
6 anni fa – Google

5

The room was pretty decent but alot went wrong. There was a hotel emergency so we had no warm water for majority of our first night. Cable was unwatchable in the room, pool and jacuzzi were ice cold even after the hot water issue was fixed. The bartender Brenda was amazing. Open bar happy hour from 530 to 730 each night.

Geriann Wiesbrook
6 anni fa – Google

10

Great buffet for breakfast and decent service at the desk. They were overrun and handled it well. Housekeeping was amazing and cheerful, even with late night requests.

John Zito
6 anni fa – Google

10

Easy to locate, rooms clean and modern. The Grille had good food but has a limited menu. One less star for not knowing how to prepare real Buffalo Wings, yes I am from upstate New York.

Thomas Lavelle
7 anni fa – Google

4

We stayed in a suite, size was fine but strange window facing interior hotel hallway. Strange musty smell in room at times and poor ventilation. Windows would open to the outdoors but overlooked highway and was quite noisy. That said, when the windows were closed, you couldn't hear the highway. Room was clean. Comfort wise, bed was fine but pillows were a little lacking. In room phones have some crazy extortion prices reminiscent of the 90s. The front desk staff was very friendly.

Shannon Turner
7 anni fa – Google

7

Very spacious (almost too much so), clean rooms. The hotel staff were very lovely. The facilities were all clean. It was a great hotel for a work trip.

Tee ofjustus
7 anni fa – Google

9

The workers and the guest were very polite and friendly. My grandkids had a ball in pool area. The rooms were amazing. Upscale hotel experience. I will only stay at a Hilton hotel from now on.

Julie Marie Totsch
7 anni fa – Google

9

I'm very impressed by this hotel. Nice two room suites, comfortable beds, and little kitchen type area. The staff is very friendly, especially Craig at the front desk and Brenda at the bar/grill. If you can, stay here.

David Lange
7 anni fa – Google

5

This was probably a pretty nice place 15 years ago but now it's only alright, everything was fine just a little dated. Clean enough, quiet enough, not too pricey either. Room service was quick, the front desk was always well staffed, no real complaints to be had. One thing to be aware of though is that this probably is not the hotel for you if you are at all frightened of heights. The open air floors can get a little dizzying.

Kyle Stout
7 anni fa – Google

7

Stayed two nights for a family reunion. Rooms are spacious and very clean. Great beds. The staff were very courteous and helped our group well at all times. Breakfast was good, with popular made to order omelets. Only negative was coffee. It was awful! Will stay again if we're ever back!

David Brown
7 anni fa – Google

10

Very pleasent and helpful staff. The made to order omelets and breakfast buffet are awesome!. Rooms are clean. Would definitely stay here again.

Marc Kassel
7 anni fa – Google

10

Great experience, room was clean and bigger than expected. Front desk was very accommodating, towels, pillows,etc had them right away. Will definitely go back again.

David King
7 anni fa – Google

7

Has all the amenities you need. Britney at the front desk was always nice and helpful when we needed anything. Not much around if you want to walk somewhere, but I would stay again if I could get a better price.

Christopher Harm
7 anni fa – Google

7

The hotel was very nice. Hotel staff was friendly and helpful. We loved the cook to order breakfast in the morning.

Felice Burns
7 anni fa – Google

9

Great location. Great customer service. Awesome room. Easy access to highways. Amazing breakfast buffet.

Dave Lobsinger
7 anni fa – Google

5

This is your average hotel catering to those travelling for work. Close proximity to many offices but not very close to restaurants or shopping. There are smoking rooms offered, so if this offends you make sure to specify a non smoking room. Complimentary breakfast is offered with 'made to order' eggs. Buffet style breakfast items like sausage and pancakes are also offered.

Robin Urbaszewski
7 anni fa – Google

9

Easy location to find, very convenient. Helpful staff, especially restaurant and hospitality. I would definitely recommend it.

Dan Kimbrough
7 anni fa – Google

7

Went for a one day conference, so I didn't really get to see much of the hotel. The grounds were well kept and the lobby was clean and bright. The few staff I interacted with were nice and helpful. Based on eat I saw, I'd be willing to stay there depending on price.

Omar Itani
7 anni fa – Google

8

Everything is clean... Dated, but clean. Person at the counter was very attentive. The beds were nice but the pillows were too soft. Nothing too bad, though. Wi-Fi's free, shower is nice and hot, it's all pretty good.

Angela Murray
7 anni fa – Google

7

We enjoyed our stay here, it was quiet, breakfast had many options. pull out sofa mattress needs replacing. our 14 year old daughter didnt love it, but we did enjoy the separate sleeping areas.

William Oliver
7 anni fa – Google

10

Spent two evenings. Very pleased. Clean,comfortable rooms. Friendly staff. Would definitely stay here again.

Tony Rizzardi
7 anni fa – Google

10

Large rooms with full living room furniture and bedroom furniture, two TVs, and a large work desk. Spacious bathroom and bath/shower. Morning breakfast has a lot of options including omelettes to order.

Robyn Seaton
7 anni fa – Google

8

I like staying in Embassy Suites hotels. I haven't been able to take advantage of their great breakfasts and happy hour because of other conflicts, so I can't rate them. My room had a very cold draft because one of the windows would not shut completely. Someone came and fixed it soon after I called, even though it was getting quite late. I would definitely stay here again.

Angela Moultrie
7 anni fa – Google

8

The breakfast was great. The kids loved the pool while I enjoyed the jacuzzi. The staff was very polite.

Gary Turner
7 anni fa – Google

9

Great location - not a lot of traffic, but easy access to the highways. Rooms are quiet and comfortable, and they offer the Digital Key through their mobile app (which I absolutely love - I can check in before I leave on my trip, select my room, and when I arrive - I never have to stop by the front desk!) Very nice breakfast buffet included (as well as an omelette bar). Cheaper than other hotels in the area (that don't include the breakfast!), and as "suites", the rooms are larger and comfortable.

Lawrence Greenberg
7 anni fa – Google

9

I filmed an event in the lobby. It is a great lobby. The staff were all super nice. I can't say anything about the rooms or the restaurant. I wanted to use the restaurant but it was closed.

Clinton Jones
7 anni fa – Google

10

Hotel is attractive inside and out and convenient to expressway and shopping. Clean, spacious, comfortable rooms with comfortable bed in separate bedroom and pull-out couch in living area with flat panel tv in each room. Nice, but basic, fitness area with a few elliptical and treadmills in a room adjoining pool and hot tub. Large selection of both hot and cold breakfast items. Staff is very attentive, even clearing plates promptly from bussing trays.

Tammy Robbins
7 anni fa – Google

10

The rooms are amazing and clean with plenty of space and everything I need. Staff is very friendly and helpful. The breakfast buffet is very nice and we'll stocked. I would come here again.

Hussain Walli
8 anni fa – Google

9

Excellent hotel for business travellers. Complimentary drinks and snacks at the evening reception is a fantastic perk. Lots of parking. Rooms are standard fare, but certainly good enough. In fact, better than a Courtyard, because you get a living room and separate bedroom, each with a TV. The room service food is honestly quite good. It is my preferred hotel when I visit the area, no doubt.

Christine Shell
8 anni fa – Google

9

The staff was super sweet and made us feel right at home. We had a king bed and the separate rooms for the living room and bedroom made it very nice for late night when I would sleep and my husband was working. The location was convenient to everywhere we visited, but with the seclusion for privacy.

Trevor Parsons
8 anni fa – Google

10

Unfortunately, we stayed for just the night. Came in late so missed happy hour. The room was nice. Beds were seperated in different parts of the room. Really nice to have when on a long trip. Breakfast was good. Plenty to eat with made to order omelettes.

Frank Knieper
8 anni fa – Google

6

Upon arrival I was greeted by friendly staff. As I checked into my room I noticed there were stains all over the carpet. When I went to get into bed I noticed there was a blood stain on the comforter near where my head would have been. I was exhausted so I took the comforter off went to sleep. When I woke up I started the shower only to find there was no water pressure. The water only made it 2inches from the shower head. I also found out that my mini fridge was broken and had not cooled my water and was then forced to throw away leftovers due to the fact that they were room temperature. I notified the front desk as I left for the day and requested a room change. They apologized but said that the hotel was full but assured me the water pressure and all other issues would be fixed by my return. That night I checked with the front desk and they assured me the fridge was working, the linens had been changed and that the water pressure was fixed, that they had a water emergency earlier. They had indeed swapped the linens and the water pressure was fixed however the fridge did not work and I was too tired to care. They had also given me a small number of "points" and a coupon for a free appetizer and soda for my inconvenience which I that I told them I would not use due to the fact that I would be dining elsewhere. I re-notified the front desk upon my leaving of the continued issues and they comped one night of my two night stay. Although the staff was friendly I never met or saw a manager and definitely would not risk staying there again. I am very unimpressed for a hilton property let alone an Embassy Suites.

Bonnie Dibling
8 anni fa – Google

5

It will not blow you away in terms of cleanliness or being up to date. All Embassy Suites are kinda run down and have a patina of being eell-uses. This is no exception. In the plus side, the beds are comfortable, and the staff is nice.

Everton Brown
8 anni fa – Google

5

Rooms were large and breakfast was good. Carpets were old and dirty looking. Also found a nose strip on the sofa bed and the pool was so filthy they had to close it so we didn't get to use it.
Receptionist was inexperienced at checkout . Had no idea what she was doing. Desperately needs some good cleaning.

Nick Buchmuller
8 anni fa – Google

9

We enjoyed our stay much! The staff were very welcoming, and friendly. The room included a separate living room, which was nice. It has a mini refrigerator, microwave, coffee maker, and two TVs. The bed was decent, and the room clean. The complimentary breakfast was excellent. They made our omelets to order, and had plenty of other options as well. It seemed like the carpet was a little worn, but overall we were very impressed with the hotel.

Ariel Lopez
8 anni fa – Google

10

This hotel's lobbies, bar, restaurant, and rooms were spacious and we'll appointed. The staff was kind and professional. The only complaint was that the room while spacious and clean still smelled like smoke despite the non smoking designation.

Walter Camacho
9 anni fa – Google

9

I rented two rooms in July 2015 while attending a Medical Device Validation Workshop in Malvern, PA. The rooms were in excellent condition and the amenities (restaurant, bar, and gym) were great. If I were to return to Malvern for future travel I would rebook with this hotel.

Kierstin Cheever
9 anni fa – Google

4

What a joke! When we first got there, there was a woman who was complaining about an incredibly dirty room that she was checked into. I gave the hotel the benefit of the doubt and just assumed that she was one of "those" people. Then I checked in and went up to my room and turned right around because of the overwhelming smell of smoke. It was a non smoking room. They sent us to a different room. This one was fine minus the constant running toilet. I didn't feel like being another one of "those" people o we just ignored it. However, we did have to request a new extra blanket because the one in the closet was covered in who knows what! Breakfast was good. Then we checked out. Of course, as soon as we got home we realized that we had left some things in the room. We immediately called them. We were transferred to the "lost and found" aka the housekeeping manager. No one answered so I left a message. This was early saturday afternoon. No one called us back. We called back the next day, sunday afternoon, and again were transferred to the "lost and found" where we left another message. Later that evening we called again, and this time spoke with a very nice man who finally seemed like he would get us an answer. He told us that he spoke with the housekeeping manager and she apologized for not returning our phone call and that she did remember finishing something on our floor on saturday so she would check as soon as she had a minute and would call us back. Once again we left a message for her just to make sure she had our correct phone number. Still no call by monday night. Really beginning to get annoyed, we called again... transferred again.. left another message... still no call back by Tuesday afternoon. I called and spoke with Paige, who is also the person I spoke with the first 2 times. When I asked her if there was any way possible that she could possibly just go to the "lost and found" to get me my answer finally of whether or not they have my things so we can work something out to have them sent to me, and she just said "it's not my job. that is the housekeeping's job." So here we are, going on 5 days since we stayed there and not only is my stuff not being sent to me, but I don't even have an answer of if they have it or not!!! My husband worked at a front desk of a hotel for over 5 years and so I personally know that this is unacceptable. He would have gone and found out, right then and there, or at the very least as soon as possible, and found my stuff for me! DON'T WASTE YOUR TIME STAYING HERE! Even if you are lucky enough to get a smoke free, clean room, the staff make it not worth it!