We loved this hotel. They gave us a nice upgrade for my business trip which I brought my wife too because it was also our anniversary. Our room (tower executive suite) was big and very nice. The food choices were great. The most impressive this was the breakfast buffet. Incredible. Their concierge dept helped me plan my entire trip well in advance. They were so on top of everything for my biz trip. I will be back.

Great location and services. Not very young kid friendly. All but the buffet downstairs accept bookings for kids, which is a bit disappointing. Reception and concierge staff are all helpful and friendly. A late hour convenience store is in the B1, so is very convenient. A free shuttle bus to and from Shinjuku station leaves every 20 minutes. Great for access to the JR station. All in all a great stay.

Excellent top quality service. Great rooms and excellent bathrooms. Breakfast was good although busy in the main ground floor restaurant. The executive floor was very nice, good service, good food and excellent range of drinks. Concierge was very helpful. Would recommend and I would certainly return.

Press ‘like’ if review is of benefit.

Little bit disappointed. I was expecting this hotel to be a little higher end considering it’s a Hilton. The public spaces are nice and you can access the metro without going outside. There’s access underground. The disappointment stems from the rooms. There’s nothing luxurious about the bathrooms. I’ve stayed at nicer Hampton inns. The bathroom looked like a cruise boat bathroom. Disappointing to say the least. Expected a bit more from this property and for the price we paid.

Nice location. Most staff speak good English. Service is terrific. Room is bigger than expected given that it's in Tokyo. Shuttle between hotel and Shinjuku train station very convenient. And mall maze below hotel has pretty much one needs on a short trip.

A great stay. When. We arrived we were greeted by Albert, who was welcoming, funny, kind, and informative. We (husband, wife, and 10 year old daughter) stayed in the executive suite with a roll away bed. The view was nice, the room clean, roomy, and updated. The buffet was delicious, as were the other restaurants. The steak house was extra accommodating with my daughters gluten allergies including having delicious bread for her that we didn’t even know they had. Additionally the buffet had every allergy labled on the signs for each food allowing her some extra fun and Independence. The hotel is a direct stop for the airport buses, conveniently located, and just overall great. Great stay!

Excellent hospitality, clean rooms, personal room safe, but no dressers for unpacking clothes? The shower has a sliding panel on the bedroom side, potentially giving those in the bedroom a full view of ... the shower (odd that this is the choice of the potential viewer, not the one in the shower)? Exit from the bathroom has ridge (easy to stub your toe). For power, there is one single 3-prong outlet in the entire room (USA type grounded plug) and all other outlets have 2 prongs which don't work for most notebook adapters (and No usb outlets!). This Hilton property is nice place to stay, has convenient transportation, basement level shopping and walkways to the subway, and a well appointed executive lounge. I cannot soak for others hotels in the area, but for those planning a short term stay (clothing storage/charging amenities), this would be nice choice.

Excellent top quality service. Great rooms and excellent bathrooms. Breakfast was good although busy in the main ground floor restaurant. The executive floor was very nice, good service, good food and excellent range of drinks. Concierge was very helpful. Would recommend and I would certainly return.

Beautiful views. Convenient location. Japanese culture looks down on tattoos. We were asked to wear short-sleeved shirts in the HH lounge to cover any visible ink. I was surprised, but I understand we should respect the local culture

This hotel is located conveniently to a couple of metro stations, which has made it easy to get around Tokyo and see as much as possible in a limited amount of time. The hotel staff have been extremely hospitable and have fulfilled any request or answered any question I have had. The room was clean and comfortable. I would choose to stay at this hotel again if in Tokyo in the future.

Great service; the staff go out of their way to help you. I was in King size bedroom and there were no outlets for my charger near my bed. Would have been more helpful if there were, as I use my phone before bed. My room had an amazing view! My room was also cleaned daily, although under the bed and in some hard to reach places, it was obvious that it had not been vacuumed (other people's hair and dust bunnies). I had a great time though, I really did!

During a two week vacation in Japan we started and ended at this hotel and it was great on the way in and out. Restaurants upstairs were great! The exercise room had everything you could wish for in a gym. It's centrally located to almost everything you might want to see in Tokyo. Overall it was a pretty good stay!

From my room, I can see through the hospital ward and the patient inside. Its super near to the hospital (10sec walk). Can't help but wonder if I am facing the mortuary... Don't feel too good about this. Room is abit old.

Generic Hilton location. The rooms were nice enough but bland and standard for a Hilton. If you're expecting something unique and interesting, look elsewhere, but for a convenient, reliable business hotel you can't go wrong.

There are a few places to eat in the strange Hiltopia downstairs, but I'd recommend venturing out further if that's what you're looking for.

Lovely place to recover from a long haul flight. Easy to find a good selection of places to eat if you can resist the in house treats. Exceptional service from all involved. Albert - Guest Relations Manager deserves a special mention for the warmth of his welcome and his speed ,combined with attention to detail at check in. Fast wi fi. Handy shuttle to station and shopping area.

Great location near the train station, grocery stores and 100 yen stores. Rooms are spaciously western sized with a Japanese minimalist modern aesthetic. Great bidets!

I stayed at this property for 6 days during a work trip in Tokyo, and I had a great experience there. The hotel is not too far away from Shinjuku station, there are free shuttles going back and forth very often. You can also try the traditional Japanese style breakfast, which I found very interesting. However, you must book it before 9 pm, because they only have 20 seats in the restaurant. I think most Japanese hotels provide electronic toilet seat covers, but I still found this feature very cool and you will definitely find it here in Hilton !

Well deserved 5* rating. Has everything that you need (surely it is a hilton).
New and modern design. Friendly staff. Good and quite rooms. Great food.
Very central located and good for all trips.
We also enjoyed our 4nights stay with the executive lounge (small Snacks, free drinks and good view).

Booked using Diamond member privileges for Hilton Honors and service was superb. Fast check in and check out with room upgrade. We were served a traditional style Japanese breakfast and Executive Lounge access was great too.

(レストラン マーブルラウンジ利用)新宿駅から徒歩で向かったが、初めていく場合は地図アプリ等で事前のルート確認を。夕方～夜だと暗く、道が分かりにくいためなおさらガイドが必要(新宿halのコクーンタワーは良い目印かも？)。 丸ノ内線の西新宿駅、都営大江戸線の都庁前駅がホテルから近い。 昼プラン、夜プランと利用したがいずれも2時間コースで、夜は特に利用客が多く、バイキングも列が長めだった。内装は高級感があり、海外のホテルそのもの。マーブルラウンジはイベントに合わせて装飾物が配置され、スタッフの服装もある程度それに合わせているようだ。 各 プランの開始したては列も長く、順に調理品を取っていくが、ある程度時間が経ってからは人とひとの間隔が空いていれば列途中のメニューを取っても問題はなさそう。スタッフのサービスは全体的に良い。 シーズンごとに売りにしているメニュー(例えばイチゴスィーツ)も魅力だが、「ガーリックライス」を楽しみにしている客も少なくない。

I went for an amazing Russell Peters stand up comedy show that was amazing. Well done Hilton for organising that. Then a drink at the bar with live Jazz music. They ran out of Cloudy Bay though.

Was a guest here for two weeks for business. Location was excellent and staff service was impeccable. I was concerned about getting around by myself, but the concierge and front desk staff was patient and extremely helpful. Meals are pricey, but the quality and sevice make up for that. Breakfast buffet was diverse and lovely. Room was comfortable, clean and quiet. Could walk underground to office, shops and train. Would highly recommend.

It's pricey, but good! Exceptional service. Airport shuttles (Narita ¥3,100) right at the front door. Very nice, clean rooms with good views. Lovely amenities provided. Pool is kind of small, but pristine. Workout area was super clean and very modern. I unexpectedly had to stay an extra night, and they easily accommodated me, same rate, and kept me in the same room.
Did I mention it's awesome service?

イチゴデザートと天心がセットになっているランチに行きました。 天心は野菜がなく餃子かシュウマイか揚げ物だけでがっかりしました。 イチゴはスーパーでも売っているようなイチゴでこちらもがっかり。 4000円に消費税とサービス料で5000円に近いランチでしたが、これなら他で食べる方が良かったです。 テレビで紹介されたから予約も取りづらいようですが、それほどお得感や満足感がないのでもう行きません。

Great location, near train station. Shopping and restaurants all within walking distance. Nice rooms, staff etc.

This hotel was just meh. I thought it was clean and in a great location hence the 4-star review. However, we ordered a king size bed and they tried giving us two single beds. After arguing for 10minutes they gave us a king size bed. Since they ended up giving it to us in the end, was it worth it to them to argue with a customer after all that?

Secondly this place has really bad food from their room service. I am a vegan and there was nothing to eat at all. They had some fruit which costs an arm and a leg and it's not good quality, also not a complete meal for a vegan as there is no protein etc. so it wouldn't fill me up. I tried asking the room service employee what options I had and they just didn't get it, and ended up saying they're muesli was vegan when it actually has dairy in it. Lots of people are vegan nowadays and if they added one good vegan meal that would make me give them 5-stars.

Room is comfortable and hotel staff has been very helpful. The lounge on the second floor has great music! We saw a really good saxophone player when we were there. The upper levels have really great views too.

The staff was very friendly and polite but the food was not very good.
We was really impressed by the staff the best point of the hotel. But really bad breakfast and the buffet diner was just disappointed us. Even i asked to add my 4 nights stay to my honour member they first told me it was already done but during the checkout they told me it was finally impossible. So no logic and not sure we will choose this hotel again for our next stay.

It smells good as soon as you approach the entrance. Good service. Clean, well-appointed rooms. Decent executive lounge with fantastic views. Great breakfast buffet. Cigar lounge with mellow live music.

Great junior suite with executive lounge and breakfast included. Traditional Japanese breakfast option. Good but pricey dining options within the hotel. Free shuttle to Shinjuku every 20 minutes and public transportation train station entrance adjoining hotel entrance. Helpful concierge. No spa services but fitness center available.

A great experience. Clean rooms, pleasant staff, great location. Naturally, things are not inexpensive if one uses the various facilities in the hotel, but the services are commensurate with the cost. Once again, a great stay, and will stay again in the future.

Outside looks a bit dated but inside is very nicely updated, my friend is a Hilton HHonors diamond member so they updated us to one of their best suites with lounge access, so kudos to them, Hilton Tokyo’s dedication to their loyal customers is amazing! Japanese style breakfast is very delicate and the taste is extremely flavorful yet healthy, highly recommended. Overall very nice ambience and friendly staffs, one of the better Hilton premises out there.

Great service! Clean room and good location. Nice SPA.
Special thanks to Waki at executive lounge for his big hospitality and great service.

Incredible place! Great location. The service at reception was impeccable. We were upgraded to an executive room with a view of mount fuji (it was a clear day). Breakfast in the executive lounge was great, but a little busy.

I love the size of the guest room, as well as its luxury. The executive lounge is nice with its foods and beverages but it was sort of packed with people (including somewhat noisy kids) when I was there.

I wish that the hotel was more conveniently located. It's far from the main area of Shinjuku but I guess those rich people who stay here regularly don't hesitate to take a cab all the time.

They have staff members, who speak well in English. Lobby and rest room were clean and spacious. The place smelled clean and boast of grand interiors. They offer a variety of scrumptious pastries and chocolates 🍫, too.

Amazing service, everywhere in Japan you can expect polite and good service but I just found the Hilton staff extra good. Great rooms and accommodations. Nice quiet location yet still close to the station and food areas.

Good location.
Airport bus leaves hotel every hour.
Shuttle bus to Shinjuku station and back.
Not bad city view.

Total 4 people and 4 rooms in our group.
Asked for 4 smoking rooms but none received.
It took forever for check in procedures.
Bathroom is too small for Hilton.

It's a very clean and well staffed hotel. Everyone was very attentive and professional. The amenities were great. I'd definitely stay again, the only downside is the price of you're trying to budget

Good hotel with hast staff. Usual Hilton facilities and Benefits. Well equipped gym with a (small) swimming pool. Breakfast is good.

Loved everything about this Hotel, excellent customer service with very kind people working behind the desk.Loved the rooms and a very comfortable bed to sleep on. Will gladly be back in the future!

Great hotel. The executive lounge is great with amazing views across Tokyo and an excellent cocktail hour. Rooms are a really great size for Tokyo.

Very upscale hotel in Tokyo, close to the major business district, and shopping close by in Shinjuku. Also it's proximity to Shinjuku allows you to get just about anywhere in Japan via the metro and train system. Rooms with large windows, with view of tall buildings all around. Compact, yet stylish rooms with all facilities

This is a really nice hotel in Shinjuku. It's a great location, with many rooms in a very nice building. The rooms were nice, even though I was only in a regular room (not on the higher, executive floors, which I've heard are really fantastic). Toilets were fancy Japanese kind. Beds were a bit firm, but nice. The windows had sliding doors that could be drawn to block out all light. Breakfast was good (but expensive!) with both Western and Eastern options. I really liked it here.

I've stayed here plenty of times and I love this place. It's somewhat a second home for me.

The food at the hotel is really pricey so check out the thousands of restaurants near the station a short walk from the hotel.

A great hotel and location. Executive lounge is amazing but can get super crowded, so much so they have a wait which really eats into the time you have to utilize it. Perhaps they could have two lounges? One for the families and those who who don't mind a bit more noise and one for adults only for a more quiet intimate place to relax or catch up on work?

Amazing staff. They are nothing but friendly and attentive to our every need. Very nice rooms. A++

Staff were extremely helpful and attentive. Room was lovely and well-cleaned everyday. There are always taxis available.

Very nice room with an excellent breakfast buffet. A bit of a walk from the nearest JR station but there's a feel that goes most of the way if you carefully follow the signs.

This is a nice hotel with clean, modern rooms. There's a metro station a few steps away. The entrance and lobby don't feel welcoming because of the way it is setup. That doesn't really affect your stay though.

We had a great stay here during our honeymoon! We had great service from the front desk, concierge, hotel bike rental, and housekeeping. The hotel is very clean and even smells amazing. It is also in very reasonable walking distance to Shinjuku Station although they also have a shuttle to it. We got the hotel breakfast almost each day and the breakfast was the best I have ever received from a hotel package. They had an omlette station in addition to Japanese, Chinese, and English foods. We even found they provided little perks with the room since it was our honeymoon, which we really appreciated! I would highly recommend this hotel.

Convenient location. Very busy hotel when I arrive so being an Hilton Honors made my check in smooth. Felt like it was at the center of everything. Lots of places to walk nearby. Nice array of cuisines in the buffet.

Nice layout of the rooms and great service. I was asking for directions and an employee walked me half way there! Executive lounge served a nice spread for breakfast and wasn't too crowded. I'd come back here

Nice Hilton hotel located in Shijuku. Very nice and friendly staff like always in Japan...
I had breakfast in the restaurant and in the room.
In the restaurant, it's a regular buffet breakfast, with a nice array of food. It he room, I was surprised by the quantity of the breakfast (I had eggsand bacon + French toast + toast with jam & butter + bakery basket + huge plate of yogurt + granola with milk + pot of coffee with milk + fruits + juice + water! Couldn't eat it all!!)

I have very much enjoyed my stay at the hotel. The room was very comfortable and clean. The breakfast had a large variety of options and there were a large range of restaurant choices for dinner. The staff were all very friendly and helpful.

The friendly staff in the lobby and attentive executive lounge staff made for an inviting stay. Our executive and Jr. Suites were spacious and comfortable, and the complimentary shoe shines and water bottles were much appreciated. Be sure to grab a bite to eat in one of the hotels fabulous restaurants, and sample the Japanese breakfast.

Very nice place. We had an upgraded room that was spacious and we'll equiped. We went to the executive lounge for breakfast and to hang out in the evening. We went to the traditional breakfast one day which was very good except, being vegetarian I couldn't eat much of it. The hotel made our stay in Tokyo especially nice.

This was the best experience in Tokyo. The staff was super friendly and the room service was very prompt. There isn't a single thing I didn't like. The staff would always preempt your issue and have solutions before you'd complain!! An absolute delight.

Fantastic staff, I felt very welcome and loved this Hilton. It's a great choice of Hotel to see Tokyo if you want a great room and welcoming enviroment. I was happy with every level of the treatment and look forward to being back!

Beautiful hotel with friendly and helpful English speaking staff. Everyone here has made us feel welcome! I love Tokyo and loved staying in the Hilton Tokyo in Shinjuku. Will be visiting again!

Very nice, Western style hotel. What you would expect from a high tier Hilton branded hotel. Rooms are spacious and modern, clearly showing the renovation of a few years ago. Views from higher floors are good; you can be nearly as high as the two buildings away Metropolitan Government building.

Nice hotel close to Subway location and not far from shinjuku station. I would recommend staying here.

Had the privilege to access the Executive Lounge and it was something to behold. Super friendly and helpful staff, breakfast in the lounge was full of enough pastry and savory foods without seeming wasteful. The the fresh fruit was a very welcome sight especially in Japan where it is hard to come by. The room was very roomie for the 3 of us with plenty of walking space and general leg room. Bathroom isn't too big but functions as well as you'd think from an upgraded room from shower to toilet to sink. All in all, very impressed with my experience at the Hilton. Would splurge to stay again.

Excellent service. Very western. Breakfast is well worth it; includes western, Japanese and Chinese foods.

Excellence in Tokyo. Free room upgrade with chocolates. New, comfortable bed. Room has many, many amenities. Breakfast buffet was delicious.

Awesome service awesome people, nice rooms and great view. Everything worth the money!

Great hotel with kind and courteous staff. Location is great. Above Hiltopia which has a great convenience store and some good restaurants.

Fantastic Hotel, Brilliant Facilities, excellent service culture everyone warmth and attentive. Food is just outstanding. Thank you

Nice accommodations. Good views. Easy access to Haneda/Narita with bus limousine. Above average food, friendly helpful English speaking staff, great gym/equipment

Amazing hotel with friendly staff, clean and spacious rooms, great views and convenience. The staff is extremely helpful and speaks English very well. I'm heading back for my third time and looking forward to it.

Excellent location in Shinjuku, convenient for travel and amenities. The room is spacious and well-appointed. The staff have been nothing but pleasant, friendly, and helpful. An excellent stay so far!

The staff is fantastic. The room I had on the tenth floor was spacious and extremely modern. The room was clean and taken care of. There bathroom had a full bath and the closet was large enough to hold a week's worth of clothes easily. The restaurants on site are delicious. The executive lounge is nice and peaceful and the staff up there was incredible, extremely helpful, and willing to go the extra mile.

Excellent location. There is an underground route to the metro directly under the hotel. The hotel also provides a free shuttle for guests to take to and from Shinjuku station, which also happens to be where all the shopping centres and restaurants are. The room is very comfortable and with the price due to its convenience. Excellent service by everyone, including the cleaning staff who service the room and the doormen who greet you when you arrive.

Good quality Hilton. Room was very modern and comfortable. Recently renovated. Room service was prompt and tasty. It's about 5 minutes walk to the metro.

What you'd expect for a Hilton. The king size bed is more like a large twin, and the food is just decent, nothing special.

The staff is super friendly and helpful.

The location is good. Less than a ten minute walk to Shinjutsu station.

Stayed here for a conference. Most things about the hotel felt very upscale - rooms were large and comfortable, lobbies were spacious and fancy, breakfast buffet was good, service was excellent. The gym and pool were on the small side, though. Location is decent, within walking distance of Shinjuku and all the entertainment and transportation options there. Also connected to the metro by (long) underground passageways.

My girlfriend and I stayed at the Hilton in Shinjuku for 3 nights and it was a fantastic experience. Immaculate rooms, accommodating and thoughtful service. As it was my girlfriend's birthday, Yoshi, their service manager, set up a delicious chocolate cake and bottle of Champagne for us on the 1st night. On our 2nd and 3rd nights, Yoshi upgraded us to their Tower Suites which included a spacious living room, bedroom, and a bathroom/shower that overlooked the bedroom. The hotel location is great as well, close to the Subway, different restaurants, and shopping. I'd definitely stay here again!

Attendef a weeklong conferenve at the hotel. They have great facilities and very comfortable, clean rooms. The staff speak great English and can make great accommodations.

Everything has been wonderful! Nice rooms, good food, helpful staff. My only complaint has been about the Wi-Fi in my room: we had Wi-Fi through an event and, though everyone else is having no issues, for some reason my laptop won't connect. I worked with the Hilton Wi-Fi tech support, and they eventually told me it was my computer — however, I know it's a fault in their network that is not issuing me an IP address :/ But im using my phone for everything, so this isn't a huge issue.

Extremely beautiful hotel. Plenty of things to do. Close places to eat if you don't prefer the price gouging in the hotel. Close to the subway. Upgraded my room but was disappointed. It was still very basic and average size. I can only imagine what the normal rooms look like. Best thing about the upgrade was the breakfast that came with; it was awesome and great selection.

Excellent hotel in Shinjuku area. Not far from subway station. In walking distance to Shinjuku train station and shopping area. Hotel also has free shuttle bus service to Shinjuku station depart every 20 min.

If any of you guys are looking for dirt cheap hotel deals I would check out HotelRaven. Com I saved a ton of money using that site.

I didn't stay there. I just had a breakfast. It's amazing. Buffet style, you can get croissants, pain au chocolat, fresh bread, different kinds of cereals, yogurts, cold food, hot food, wonderful bacon, omelette cooked in front of you, meats, fishes, beans... and many high quality drinks.
Lots of friendly staff, many languages spoken. Go for it.

I didn't stay there. I just had a breakfast. It's amazing. Buffet style, you can get croissants, pain au chocolat, fresh bread, different kinds of cereals, yogurts, cold food, hot food, wonderful bacon, omelette cooked in front of you, meats, fishes, beans... and many high quality drinks.
Lots of friendly staff, many languages spoken. Go for it.

The perfect place to come back to after exploring the city all day. Clean, airy, Western-style rooms; gorgeous city views; access to nishi shinjuku station through underground passageway, which gives access to the entire city by train. If I ever return to Tokyo, and I sincerely hope I do, I would stay here again.

Nice rooms. Nice location. Comfortable beds and in a prime location. Loved my stay here.