Absolutely loved my stay here. Also it is somewhat rare for a Westin Hotel to be a "Five-Star Hotel" so I will admit I was skeptical at first but my expectations were most certainly exceeded. The room as a whole was nice. We stayed in the biggest room (Forgot the name). The decor was bland in typical Westin fashion, but elegant in nature. Funny enough the room had a separate office with a full computer and printer (LOL). The exceptional hotel service was evident from the moment we stepped off the plane at CPT as a staff member was present ready to collect our luggage and escort us to the BMW X5 which took us to the hotel. Would stay again! Breakfast in the lounge is superior to say the least! GOOD LOCATION!

I am only giving this hotel a 3 star rating as they need to pay attention to their service. The rooms are very nicely appointed . Ours was a little dark but never the less very comfortable.
I visit Cape Town from once a year up to three times a year. This is my first visit here. The breakfasts are good with a wide choice of things to eat.
This hotel lacks in good service from their staff. It’s impersonal and too big to give outstanding attention to guests. I walked passed their managers many times and did not get greeted. Every time a guest appears before one there should be a greeting. I understand that this is a business hotel that caters for large conventions but I will not be staying here again. Far to cold and impersonal for my needs.

One of the best hotels I stayed in around the world. Clean, safe and has great service. Next to the conference center if you are attending one. Great location with a view of the table top. Nice spacious rooms and new tech facilities in addition to the usually expected amenities.
Recommended.

Had a lovely time here. We stayed for one night and was pleasantly surprised by the happy hour in the Executive Lounge on the 19th floor. Staff were friendly and there was a large variety of snacks. We also had a delicious buffet breakfast the next morning. Would definitely recommend it and visit again.

We were there for a work function. The venue was immaculate with excellent service. The catering was delicious with friendly waiters and waitresses. Overall, a great experience.

Amazing level of service and facilities with sweeping views of Table Mountain and the harbour. The spa is, like it's namesake, heavenly, which includes a sauna that looks out to the sea.

5 Star. Beautiful Hotel. Executive meets Lesuire. Love it. And The Spa. One of the Top in Cape Town

Lovely view of the waterfront from my hotel. Loved the gyms and the restaurant. Super cool lounge and happy hour in evenings

We had a lovely experience. those who said that it's not nice. they are lying. we were accommodated for three days. it we had not booked before. But still we were taken care off. after the bad experiences at the bluff hotel accommodation, please I would recommend this hotel. ifs very clean comfortable and friendly receptionist

Great hotel, best choice when attending a conference at CTICC. From check in to check out not one problem! Friendly staff, great breakfast buffet!

Easy luxury drinking...

The Westin is a wonderful space, don't let my rating distract you. I was only there passing bye and it filled my need at that particular point in time, and I am sure it will peak my interest more in my next visit.

This is a five star establishment. The Spa is fantastic! The food is great. The rooms are good. The views are fantastic from the Spa!

Brilliant from start to finish. Very well equipped and comfortable room. The views from the Executive Club lounge are fantastic and the restaurants were all superb as was the cigar bar.

Staff couldn't have been more helpful.

I will definitely be back!

Had an astonish expirience @ On19 Restaurant Westin Cape Town, as we were walking inside the restaurant were welcomed warmly by the hostess with great sense of humor. Coline Gonzo which was our waitress welcomed us with an open heart. She took us through the entire menu and she is very informative, brilliant and well trained. The starter was delicious my main course was mouthwatering i definitely recommend this restaurant to anyone whom love good food.
Lastly the view Goodness me is amazing navigating the entire beauty of mother city.

My sister was booked in here for work and begged me to come in and see the Spa n Pool.. Which was excellent.. My car was parked as well by them.. Friendly Staff.. and she always loves her stay at The Westin

The views from this hotel are absolutely stunning. The V&A waterfront , table mountain and city center is highly visible from this location. I spent two nights and had restful night's sleep in their comfortable bed, which unusual for me. The breakfast was delicious, but what stood out the most for me was the breakfast bowls from directly from their menu , I highly recommend you try it. Although the rooms are large and spacious, they could use some modernizing. I did love the bathroom, very spacious and modern.

Great location. Wonderful views from the 19th floor. Perfect conference venue. Short walk from the V&A along the water way walk past Cape Grace.

Great location, Close to the V & A Waterfront. Spacious room. Friendly staff. Food is excellent.

Hotel starting to look a little worn though only noticeable if you have stayed there over the years as I have. Staff and service superb though. Cut back on variety of free drinks on offer in lounge happy hour very disappointing and frankly a little cheap on the hotels side. Located in a good spot close to town and Waterfront (easy walking distance) but quiet as away from main drag except convention center.

Great facilities but service is far from ideal (exception being the restaurant staff).

Loved the services! People are very friendly even the tourists. Staff are very helpful and friendly. The spa is a great place to relax and enjoy a very relaxing time!!! On99 Restaurant's food waa spectacular and you never know what you are going to eat because it's always a different every time!!! Got Engaged there as well, and ghey really helped us to make the day extra special!!

Excellent ambience, very good infrastructure, helpful staff, varieties of food with good quality nice room service, perfectly clean and neat. No shortcomings. Everything is in order. A perfect place for a quality stay. Advantage.... has frequent pickup & drop to waterfront.

Stayed here for ten days over Christmas and had a great time. Nice views. They treated us well.

Proper amenities and good service. Had some minor inconveniences with arrangements made with the staff but nothing too serious. All and all a good stay.

One of the worst hotels that I have her stayed in. It was absolutely disappointing to experience service like we did at the West in Cape Town. Suppose to be a 5 star but I would rate it a 3 star. Also disappoiting that it is part of the Marriott group and you would expect to receive international standards. Complained to the manager and have had no response to date. One of the most unprofessional, inexperienced managers I have come across. Came back the one afternoon about 4pm to find that our room was not cleaned. He promised to do an investigation and get back to me still has not. Would rather stay in a city lodge in future and receive better service.

very good quality of the rooms, nice running program in the mornings. the only downside is the shuttle to the V&A: it's totally rubbish, never on time and no one on reception cares. You can never get any info on what it will arrive or not.

Very nice hotel. Modern, clean & sophisticated. Let down by the slow service at breakfast and then having to pay for parking (without being told at check-in)

Poor in so many ways. The hotel looks like it should be new, but already it is dilapidated. Service is slow...getting a bucket of ice takes about an hour on average. The executive lounge can't get a simple omelette right. Turkey is seemingly a reasonable substitute for bacon. There are much better places in Cape Town.

Amazing staff, fantastic views, lovely indoor swimming pool/jacuzzi. Perfect rooms. Can't wait to go back!!!!

This is an very well built and attractive hotel. It offers alot and had great quality. It Can feel a bit stiff because it attracts guest that are in business or work. The decor is a bit boring and basic but does its job. The dissapointment is mainly in then cleanliness as my hotel room was not properly client twice

Typical Westin hotel. Good breakfast buffet. The shuttle is useful for going to VA waterfront for shopping and restaurants. Immediately across the street from the convention center. Use Uber for getting around for better price than cabs.

Very nice breakfast with plenty of choice. Good location just 2.5km from waterfront. Free shuttles every 30mn. Clean rooms, comfortable beds. Good service.

Centrally located to everything in cape town.

Comfortable rooms , excellent breakfast

Really nice location. Breakfast is fantastic and the rooms are spacious

Amazing property, unrivaled hospitality and home away from home. If you don't experience Westin Hotel in Capetown you haven't taste the mother city

A 5 star facility that beats your imagination. In addition to its incredible facility and services, the view of Cape Town, especially the V&A waterfront from here is marvelous. Be ready for some photo shoot whenever you visit, it's a picturesque site!

What an amazing hotel. Service is in point. Just love the smell of the place. The look and feel is great. Lots of business travellers so breakfast gets busy

Had a nice stay here while I was in Cape Town. Solid rooms, staff was friendly and helpful and the shuttle service to the waterfront area was very nice when you wanted to go over there for a drink or meals. Overall great stay in a good location.

Very nice rooms with Table mountain view, close to V&A Waterfront, very comfortable bedding, very attentive staff, excellent hot and continental breakfast. Highly recommend this facility.

SPG property, very well located. Property is getting a bit tired - shower temps don't adjust well, thermostat seems to have only one temperature. Staffafe friendly efficient and attentive.

A magnificent hotel situated in Cape Town's City Centre and directly adjacent to the Cape Town International Convention Centre.
Staff are warm and friendly. Breakfast was superb and staff were on the ball. Highly recommended.

Wonderful hotel. Very friendly staff. Amazingly comfortable bed and tasty breakfast. A truly 5 star experience.

The Heavenly Spa at the Westin hotel Really is a slice of heaven...
*Great ambience - you switch off on the world
*Amazing staff - attend to your needs, professional, make you feel welcome
*Diverse spa options to choose from, well executed - I always leave there feeling relaxed and rejuvenated.

The services are excellent. At arouubd 8pm when I checked in, I requested my business suit to be pressed and returned by 8am the following day. I was pleasantly surprised when it was returned in less than 1 hour and looking as if it was professionally dry cleaned! The view of Cape Town from the top floor was unbelievably amazing!

Great business hotel located opposite the CTICC. There are easy walkways to get to the waterfront as well.

Excellent and friendly service. They went out of there way to make you feel special. They spoilt me for my birthday. Ever member of staff was friendly and couldn't do enough. The attention to detail was outstanding.

Situated in the heart of Cape Town with easy access to the V&A waterfront as well as beautiful views of Table Mountain, this magnificent hotel has everything to offer. The hotel is also directly across the road from the CTICC. The rooms are large clean and well maintained. The staff are all very well trained and extremely helpful and friendly. If you are planning a conference here the service is very hard pressed to be beaten. The restaurant food is amazing. A truly wonderful and enjoyable stay.

The Westin in Cape Town is the main location for business in the area. Situated next to the convention center, the clientele seemed mainly to be business with a good healthy amount of tourists as well. The rooms were good and obviously a view out to the ocean is best. This is not on the waterfront which requires a walk or a cab but it is convenient for a walk up into Cape Town (stay in safe areas). The breakfast is good and room service was also good.

I didn't have any problems with my room but colleagues raised some complaints about shower, light bulbs. They were fixed on the next day and colleagues received bootle of wine.

I spent good time over there. 4/5 because of very small gym.

Nice and centrally located. Free shuttle bus down the the V&A Waterfront is great. Executive floor lounge is great and canapes after 5 were delicious. Views from the restaurant on Level 19 over the city and towards Table Mountain are unrivalled. View from rooms though are a little disappointing, the waterfront has a dockland/industrial look. Buffet breakfast in the hotel is one of the best I've had. Fantastic selection.

Luxurious hotel with nice amenities. Great breakfast. Juices are wonderful

We went for a spa day and it was awesome. What made me pick them above some other places was that you can use the fisilities like swimming pool, sauna and jacuzzi even if your having a single treatment. Staff were friendly (as one would expect in a spa) and the fisilities were pristine (again as one would expect in The Westin)

Stayed here on Business, and its a fantastic location for Cape Town. Superb Facilities and spacious property. There used to be a ferry to cart you to the V&A Waterfront when it was the Arabella but not any more...A pity but still a fantastic place. For the Businessman and/or trend setter, its a worthy choice

Great location in the city centre. Spacious room but some facilities in the room are dated. You always need your room key to get into your own floor. The in-room TV is new and trendy, it is actually a Samsung smart TV, which you can surf the internet. The free wifi for guests is easy to use, also, it is speedy and stable.

Very nice hotel of course, very much up to Westin product I love. Great staff, very helpful. My only complaint would be house keeping was little inconsistent, but not an absolute deal breaker.

Top-notch service! I love the pool and breakfast so much, the bar on the top floor also give a memorable view of the city.

This place I just love. Make sure to have drinks up on the 16th? Floor ... a view that is just incredible.

Absolutely memorable experience!

The pool was closed for scheduled maintenance so my plans within the hotel were doomed, until I met a gentleman called Johnny Mosia who showed me other wonderful offers in the hotel that kept me busy and entertained. Thank you Johnny! The champagne breakfast on Saturday was a splendid surprise...

The view from the gym made me look forward to my workout. A welcome result is my vacation did not show on my hips:)

Great hotel. One of the better Westin's I have stayed in. Be sure to visit the Executive Lounge for breakfast and the piano bar next to the lobby.

I was there for 3 days and 2 nights for a nursing conference. Great number of staff who are polite. The room was big and the bathroom was beautiful. The only thing that bothered me was the brown stain on the comforter which means they didnt change it. Breakfast was delicious and there was so much food. Also, the restaurant has great dishes. Great servers.

Modern hotel with overall good services. Views from most rooms, and especially the club lounge and spa area are great. It's a 15min walk or short drive (free shuttle) to the Waterfront. Very good breakfast.

The Westin was superb. Their conference facilities are on point. Service was okay. Food is great, the best would be the room in which I stayed. Bed = heaven. A great night sleep! The Westin's big bonus is the location.

Besides having an amazing view, the food was divine and the waitresses and or hostesses were extremely professional and well mannered.

Top notch hotel offers happy hour on top floor roof top bar! Amazing views!

We spent our Honeymoon there. 8 Nights we will never forget. One of the best Hotels i have ever stayed. Great Breakfast Buffet. Nice Service, also the shuttle service to V&A Waterfront. We are looking forward to get back to Cape Town and The Westin.

We spent one night at The Westin to catch John Cleese's performance at the CTICC and still consider this the best hotel in Cape Town. The staff are amazing; the customer service and attention to detail is first-rate; the facilities from the pool to the parking are spotless; the suites are as you'd expect: huge, luxurious and cozy - did I mention huge? The meals were superb (and we've got a few fussy eaters amongst our lot) and the wine selection was top-notch - local and lekker. The only regret I had was that I filled up on treats from the minibar early in the morning and didn't leave enough space to take full advantage of the breakfast. I was dared to try the spinach and papaya smoothie, and for someone who doesn't like either of the two, it went down extremely well. Looking forward to our next stay at The Westin in November.