 5 826 opiniones

Embassy Suites by Hilton Philadelphia Valley Forge

888 Chesterbrook Boulevard, Wayne, PA 19087, Estados Unidos Acceso

Embassy Suites by Hilton Philadelphia Valley Forge

Ubicado en un hermoso valle a solo 25 minutos del centro de Filadelfia, el Embassy Suites Filadelphia Valley Forge Hotel es perfecto tanto para los viajeros de ocio como de negocios. Experimente las tiendas locales en el centro comercial King of Prussia, el centro comercial más grande de la costa este, o disfrute de una caminata pintoresca por el Parque Histórico Nacional Valley Forge. Haznos tu elección entre los hoteles de Valley Forge y disfruta de más espacio y libertad en una suite de invitados de Embassy Suites. Todas las suites en este hotel de Filadelfia cuentan con WiFi de cortesía, una habitación privada, sala de estar separada con un televisor LCD en cada habitación, microondas y mini refrigerador. Disfrute de un desayuno de cortesía hecho a medida todas las mañanas en este Hotel Valley Forge y relájese con bebidas y bocadillos de cortesía en la recepción de la noche de cortesía. Deleitarse con deliciosos filetes de estilo Texas en nuestro restaurante en el lugar, Cool River Tavern and Restaurant. También tenemos una pared de vino de autoservicio.

Suburban setting located in Chesterbrook Corporate Center (1 Million sq ft of office space). Complimentary hotel shuttle within 5 mile radius of hotel and most local businesses. Shuttle is upon request at front desk and based on availability, Monday-Friday. Our property is a 5 story, interior corridor and dual atrium hotel with plenty of well-lit, complimentary parking.

Habitaciones

Accesibilidad

Embassy Suites by Hilton Philadelphia Valley Forge
888 Chesterbrook Boulevard, Wayne, PA 19087, Estados Unidos

Hotel

  • Internet
    Wi-Fi gratis
  • Acceso a internet de alta velocidad para el ordenador portátil en las zonas comunes
  • Wi-Fi de alta velocidad
  • Transporte
    Estacionamiento gratis
  • En el sitio de estacionamiento
  • Estacionamiento
  • Estacionamiento con seguridad
  • Acceso tren
  • Servicios de transporte - área local
  • Servicios de transporte - oficina local
  • Mostrador
    Recepción 24 horas
  • Guarda de equipaje
  • Entrada kiosco
  • Registro temprano
  • Check-in
  • Chequeo rápido
  • Mostrador
  • Late check-out disponible
  • El espacio de almacenamiento
  • Trabajar fuera
    Centro de negocios
  • Escritorio con tomacorrientes eléctrico
  • Fotocopia centro
  • General
    Aire acondicionado
  • Teléfono de línea directa
  • Habitaciones con calefacción
  • Pasillos interiores
  • Habitaciones para no fumadores
  • Baño o ducha
  • Área pública con aire acondicionado
  • El servicio del hotel
    Seguridad 24 horas
  • ATM / Cajero automático
  • Limpieza en seco
  • Detectors de incendios
  • Servicio completo de limpieza
  • Secador de pelo
  • Limpieza de habitaciones diaria
  • Tabla de planchar
  • Servicio de lavandería / valet
  • Megafonía
  • Caja fuerte
  • Seguridad
  • Servicio de limpieza
  • Valet mismo día de limpieza en seco
  • Servicio despertador
  • Viajar con los demás
    Niños bienvenidos
  • Juegos para niños
  • Mascotas permitidas
  • Patio de recreo
  • Accesible
    Instalaciones accesibles
  • Ascensores
  • Eventos
    Instalaciones para conferencias
  • Recepción por la noche
  • Salones de reuniones
  • Instalaciones ecológicas
    Participación de la comunidad local

Habitaciones

  • Comunicación
    Wi-Fi gratis en las habitaciones
  • Conexión a Internet de alta velocidad
  • Teléfono multilínea
  • Teléfono de dos líneas
  • Correo de voz
  • Lecho
    Cunas
  • Baño
    El cuarto de baño
  • Alimentación y bebidas
    Cafetera / Tetera
  • Microonda
  • Mini-refrigerador
  • Bar humedo
  • Entretenimiento
    Canal de noticias
  • Cable de television
  • CNN disponible
  • Películas / vídeo
  • Papel periodico
  • Negocio
    Copiadora
  • Escritorio
  • Escritorio con lámpara
  • Tomacorrientes eléctrico adicional disponible en el escritorio
  • Teléfonos con luz de mensajes
  • General
    Aire acondicionado controlado individualmente
  • Reloj despertador
  • Alarma de incendios
  • Hierro
  • De no fumadores
  • Sistema de calefacción / refrigeración con control automático
  • Detectores de humo

Recreación

  • Piscina
    Piscina interior
  • Piscina
  • Bienestar
    Jacuzzi
  • Bañera de hidromasaje
  • Aptitud
    Gimnasio 24 horas
  • Gimnasio
  • Gimnasio en el sitio
  • Deporte
    Golf
  • Pista para correr
  • Juegos / películas
    Casino

Comida y bebida

  • Régimen de comidas
    El desayuno se sirve en el restaurante
  • Desayuno buffet
  • Desayuno bufé gratuito
  • Desayuno americano completo gratis
  • Atención especial
    Cócteles gratis
  • Café gratis en el vestíbulo
  • Recepción por la noche GRATIS
  • Café gratis en la habitación o té
  • Servicio de café Lobby
  • Bebida de bienvenida
  • Servicios
    Servicio de habitaciones 24 horas
  • Servicio a la habitacion
  • Alimentos ecológicos
    Comida local y de temporada
  • Las instalaciones de cocina
    Barbacoa
  • Cocina
  • Tipo de tomacorrientes
    Salón de cócteles
  • Salones / Bares

Desayuno

  • Desayuno bufé gratuito
  • Desayuno americano completo gratis
  • Desayuno buffet
  • El desayuno se sirve en el restaurante

Normas de la casa

  • Hora de entrada : 15:00
  • Hora de salida : 12:00

Política de la cancelación
Todas las reservas se deben cancelar por tiempo del anfitrión 18:00 menos que el depósito requerido si la reserva se realiza electrónicamente satisfaga la cancelación él electrónicamente para evitar la confusión y una cuenta si no se presenta

Viajar con los demás

Política de los niños
Los niños de 18 años y se alojan gratis en la misma habitación con los padres.

Se admiten bajo petición.
$75(1-4n),$125(5+n)2petsMax,dog/cat only

Idiomas hablados

  • Inglés
  • Español

Consejos de conserjería

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Capacidad de acogida

  • Número de salas de reuniones : 11
  • Número de camas El Habitaciones : 229
  • Tamaño grande de salas de reuniones : 1800 sq. ft.

Estacionamiento

  • Estacionamiento gratis
  • En el sitio de estacionamiento
  • Estacionamiento
  • Estacionamiento
  • Estacionamiento con seguridad

Comodidades

  • Guardias de seguridad
  • Capacidad máxima de asientos

Medio ambiente

Acción ecológicas de la finca

Los retos medioambientales tienen un impacto en el bienestar de las personas y los ecosistemas de todo el mundo. Nos esforzamos para funcionar tan eficientemente como sea posible a través de nuestra cadena de valor. Para el futuro bajo en carbono, reducimos y monitor de energía y el uso del agua. Como parte de nuestro compromiso de reducir nuestros residuos a los vertederos, hemos creado una estrategia integral de residuos y estamos trabajando con WWF para reducir el desperdicio de alimentos en nuestras operaciones y cadena de suministro. Compras responsables hace la diferencia: nosotros la fuente de bienes y servicios a nivel local como sea posible.


  •  Comida local y de temporada
  •  Participación de la comunidad local

Certificaciones

ISO 14001

ISO 14001 es un estándar aceptado internacionalmente que describe cómo establecer un sistema de gestión ambiental efectivo. Está diseñado para ayudar a las empresas a mantenerse comercialmente exitoso sin pasar por alto las responsabilidades ambientales, tales como: • Mejorar su desempeño ambiental constantemente • Cumplir con las regulaciones locales y nacionales y otros requisitos suscritos • Prevenir el agua, el aire y los riesgos de contaminación del suelo • Controlar y optimizar el agua y la energía Consumo • Promover el reciclaje y la recuperación de los residuos • Aumentar la conciencia ambiental entre los empleados y capacitarlos para adoptar buenas prácticas en su actividad • Utilice productos de limpieza de etiquetas ecológicas • Utilice papel certificado de silvicultura sostenible

ISO 50001

ISO 50001 se basa en el modelo de mejora continua del sistema de gestión también utilizado para otros estándares bien conocidos como ISO 9001 o ISO 14001. Esto facilita a las organizaciones integrar la gestión de la energía en sus esfuerzos generales para mejorar la calidad y la gestión ambiental. ISO 50001 proporciona un marco de requisitos para que las organizaciones: - Desarrolle una política para un uso más eficiente de energía - Corrija objetivos y objetivos para cumplir con la política - Use los datos para comprender mejor y tomar decisiones sobre el uso de energía - Medir los resultados - Revise qué tan bien La política funciona y - mejora continuamente la gestión de la energía.

El de más ayuda 8 26 opiniones

Jacqueline Telljohann-Smothers
Hace 6 años – Google

7

I stay here every time I travel for work. It's generally a pretty nice hotel. I love having a suite. The first room is the living room and the back room is the bedroom.

I will say, I think it's a bit in need of renovations, but nothing major. The water pressure in the showers is really low too.

They have complimentary made to order omelettes for breakfast and they also have a complimentary happy hour every day.

This stay I did randomly get kicked out of my room because the battery on the door died, but they were very helpful and got it fixed so I could get back in right away.

They are also very helpful when checking in and suggesting which rooms will be best based on noise levels.

I would recommend staying here if you're in the area.

Gabrielle Kulig
Hace 6 años – Google

8

It was clean. The pull out couch was not the greatest, but who would expect it to be. We stayed there for a wedding so we didn’t really interact with the staff that much. They do a complimentary breakfast on the weekend that was good. Overall a good stay. It’s only 9 minutes from King Of Prussia Mall!

erik kelly
Hace 6 años – Google

6

Friendly service. Relatively clean. Room furniture, appearance, technology is dated. Breakfast was okay. I liked the fresh fruit. Overall average stay.

Mayur R. Shah
Hace 6 años – Google

10

Hotel shuttle driver is cool as heck. Picked me & work colleague up from PaoliPA SEPTA train station.. to hotel. Note: Hotel phone system really sucks. Really. So, have patience. More patience than you think is reasonable / healthy. Just saying.

John Pipta
Hace 6 años – Google

9

A very nice open floor type hotel. Provided friendly staff and good breakfast. Room was spacious. Hotel did not have power one night and promptly refunded the cost for that night. I appreciated that this was completed in a friendly manner with no hassle. I would recommend staying here.

Mayur R. Shah
Hace 6 años – Google

9

Hotel shuttle driver is cool as heck. Picked me & work colleague up from PaoliPA SEPTA train station.. to hotel. Note: Hotel phone system really sucks. Really. So, have patience. More than you thought was reasonable / healthy. Just saying.

Fernanda Nunes Ramalho
Hace 6 años – Google

8

A good option outside of Philly.
Breakfast was really good, with made to order eggs/omelettes.
Room was clean and everything was functioning.
I'd stay here again.

Jeff Houston
Hace 6 años – Google

8

Very nice staff. Decor starting to feel worn. Interior atrium projects a lot of noise.

Mike Davis
Hace 6 años – Google

4

Older hotel, time has not been on its side. The cleaning staff is working longer hours than normal. We checked in at 530pm room was still not ready. Coming in from exploring Philadelphia around 730pm on Saturday night and cleaning staff just finished with our room. Did not leave everything that needed to be replaced.

Jeff Chen
Hace 6 años – Google

10

The bed was comfortable. Decor is a bit dated. Breakfast had pretty good selection, including made to order omelettes. Good experience overall.

Dani Bell
Hace 6 años – Google

4

Where do I start...
I booked this room for Friday and Saturday just to relax and get in the pool. I live in Philly and I frequently use the Embassy Suites at the airport but decided to try this one out since it was closer to where I was going Sunday. At check in, the front desk girl was friendly. I noticed it was A LOT of kids at the hotel but I was like no biggie since I was getting off work and wanted to chill anyway.
The hotel is EXTREMELY outdated. The rooms are old and furniture was chipped and cracked. I checked in around 7:30and all the rooms on my floor (2nd fl) seemed to not have been cleaned cause it was food and trays outside several of them.
My room was clean but smelled like must (you know how old houses smell)
I went to the pool around 8 and it was FILTHY!! Like dirt just floating at the top. I asked one of the workers if he could clean it. He didn’t seem to pay me any mind so I left and went back to my room. On Saturday the pool was closed all day. According to the maintenance guy, someone was supposed to clean it at 6am and never came. So after several people calling and complaining the pool was finally opened at 7PM. THATS RIGHT OVER 12 hours later. I was extremely annoyed cause that was the reason for me even coming. And of course it was a bunch of kids waiting for the pool to open so by the time it did I was over it. Not to mention the pool area itself was dirty. They didn’t even sweep the floor. So I spent $237 to sleep in a bed in an outdated room to watch law and order all weekend.

The only positive was that the breakfast was good. But that’s what I expect from the Embassy. Overall, it wasn’t worth it and I feel like I wasted my money.

Mary McAfee
Hace 6 años – Google

7

The gentleman at the front desk was incredibly helpful, the room was pleasant and clean, and the bar tender was very friendly. We had an incredible inconvenience at the fault of a third party booking app, for which the man at the front desk handled and defended us, ensuring that we were not at fault and that we were being treated very poorly by the third party. Once everything was finally settled, we were compensated generously. Very much enjoyed the rest of our stay.

The breakfast was alright, as is any hotel mass-produced breakfast.

Would’ve appreciated being warned that the hot tub was out of order, as that was one thing we were most anticipating, but I suppose that was specific to our case.

Blue96 212
Hace 6 años – Google

6

I have booked a room for one night with my family. The hotel is overall decent. The room is relatively clean and as promised. However I was somewhat disappointed with the breakfast as there were limited options and many of the baked goods were stale and old. The sugary baked goods were very bad tasting. Additionally I was very disappointed to find a lack of recycling amenities, as I wanted to recycle some paper I had and couldn't. Making such amenities available is very inmportant to myself and many other potential and existing guests at this hotel. Making this hotel more green and environmentally conscious is something this hotel should consider doing. The furniture is additionally outdated and relatively uncomfortable.

Bill VanDusen
Hace 6 años – Google

8

Location is good, staff has been great. I will definitely be staying here again on my next business trip.

jason fields
Hace 6 años – Google

5

The room was pretty decent but alot went wrong. There was a hotel emergency so we had no warm water for majority of our first night. Cable was unwatchable in the room, pool and jacuzzi were ice cold even after the hot water issue was fixed. The bartender Brenda was amazing. Open bar happy hour from 530 to 730 each night.

Geriann Wiesbrook
Hace 6 años – Google

10

Great buffet for breakfast and decent service at the desk. They were overrun and handled it well. Housekeeping was amazing and cheerful, even with late night requests.

John Zito
Hace 6 años – Google

10

Easy to locate, rooms clean and modern. The Grille had good food but has a limited menu. One less star for not knowing how to prepare real Buffalo Wings, yes I am from upstate New York.

Thomas Lavelle
Hace 7 años – Google

4

We stayed in a suite, size was fine but strange window facing interior hotel hallway. Strange musty smell in room at times and poor ventilation. Windows would open to the outdoors but overlooked highway and was quite noisy. That said, when the windows were closed, you couldn't hear the highway. Room was clean. Comfort wise, bed was fine but pillows were a little lacking. In room phones have some crazy extortion prices reminiscent of the 90s. The front desk staff was very friendly.

Shannon Turner
Hace 7 años – Google

7

Very spacious (almost too much so), clean rooms. The hotel staff were very lovely. The facilities were all clean. It was a great hotel for a work trip.

Tee ofjustus
Hace 7 años – Google

9

The workers and the guest were very polite and friendly. My grandkids had a ball in pool area. The rooms were amazing. Upscale hotel experience. I will only stay at a Hilton hotel from now on.

Julie Marie Totsch
Hace 7 años – Google

9

I'm very impressed by this hotel. Nice two room suites, comfortable beds, and little kitchen type area. The staff is very friendly, especially Craig at the front desk and Brenda at the bar/grill. If you can, stay here.

David Lange
Hace 7 años – Google

5

This was probably a pretty nice place 15 years ago but now it's only alright, everything was fine just a little dated. Clean enough, quiet enough, not too pricey either. Room service was quick, the front desk was always well staffed, no real complaints to be had. One thing to be aware of though is that this probably is not the hotel for you if you are at all frightened of heights. The open air floors can get a little dizzying.

Kyle Stout
Hace 7 años – Google

7

Stayed two nights for a family reunion. Rooms are spacious and very clean. Great beds. The staff were very courteous and helped our group well at all times. Breakfast was good, with popular made to order omelets. Only negative was coffee. It was awful! Will stay again if we're ever back!

David Brown
Hace 7 años – Google

10

Very pleasent and helpful staff. The made to order omelets and breakfast buffet are awesome!. Rooms are clean. Would definitely stay here again.

Marc Kassel
Hace 7 años – Google

10

Great experience, room was clean and bigger than expected. Front desk was very accommodating, towels, pillows,etc had them right away. Will definitely go back again.

David King
Hace 7 años – Google

7

Has all the amenities you need. Britney at the front desk was always nice and helpful when we needed anything. Not much around if you want to walk somewhere, but I would stay again if I could get a better price.

Christopher Harm
Hace 7 años – Google

7

The hotel was very nice. Hotel staff was friendly and helpful. We loved the cook to order breakfast in the morning.

Felice Burns
Hace 7 años – Google

9

Great location. Great customer service. Awesome room. Easy access to highways. Amazing breakfast buffet.

Dave Lobsinger
Hace 7 años – Google

5

This is your average hotel catering to those travelling for work. Close proximity to many offices but not very close to restaurants or shopping. There are smoking rooms offered, so if this offends you make sure to specify a non smoking room. Complimentary breakfast is offered with 'made to order' eggs. Buffet style breakfast items like sausage and pancakes are also offered.

Robin Urbaszewski
Hace 7 años – Google

9

Easy location to find, very convenient. Helpful staff, especially restaurant and hospitality. I would definitely recommend it.

Dan Kimbrough
Hace 7 años – Google

7

Went for a one day conference, so I didn't really get to see much of the hotel. The grounds were well kept and the lobby was clean and bright. The few staff I interacted with were nice and helpful. Based on eat I saw, I'd be willing to stay there depending on price.

Omar Itani
Hace 7 años – Google

8

Everything is clean... Dated, but clean. Person at the counter was very attentive. The beds were nice but the pillows were too soft. Nothing too bad, though. Wi-Fi's free, shower is nice and hot, it's all pretty good.

Angela Murray
Hace 7 años – Google

7

We enjoyed our stay here, it was quiet, breakfast had many options. pull out sofa mattress needs replacing. our 14 year old daughter didnt love it, but we did enjoy the separate sleeping areas.

William Oliver
Hace 7 años – Google

10

Spent two evenings. Very pleased. Clean,comfortable rooms. Friendly staff. Would definitely stay here again.

Tony Rizzardi
Hace 7 años – Google

10

Large rooms with full living room furniture and bedroom furniture, two TVs, and a large work desk. Spacious bathroom and bath/shower. Morning breakfast has a lot of options including omelettes to order.

Robyn Seaton
Hace 7 años – Google

8

I like staying in Embassy Suites hotels. I haven't been able to take advantage of their great breakfasts and happy hour because of other conflicts, so I can't rate them. My room had a very cold draft because one of the windows would not shut completely. Someone came and fixed it soon after I called, even though it was getting quite late. I would definitely stay here again.

Angela Moultrie
Hace 7 años – Google

8

The breakfast was great. The kids loved the pool while I enjoyed the jacuzzi. The staff was very polite.

Gary Turner
Hace 7 años – Google

9

Great location - not a lot of traffic, but easy access to the highways. Rooms are quiet and comfortable, and they offer the Digital Key through their mobile app (which I absolutely love - I can check in before I leave on my trip, select my room, and when I arrive - I never have to stop by the front desk!) Very nice breakfast buffet included (as well as an omelette bar). Cheaper than other hotels in the area (that don't include the breakfast!), and as "suites", the rooms are larger and comfortable.

Lawrence Greenberg
Hace 7 años – Google

9

I filmed an event in the lobby. It is a great lobby. The staff were all super nice. I can't say anything about the rooms or the restaurant. I wanted to use the restaurant but it was closed.

Clinton Jones
Hace 7 años – Google

10

Hotel is attractive inside and out and convenient to expressway and shopping. Clean, spacious, comfortable rooms with comfortable bed in separate bedroom and pull-out couch in living area with flat panel tv in each room. Nice, but basic, fitness area with a few elliptical and treadmills in a room adjoining pool and hot tub. Large selection of both hot and cold breakfast items. Staff is very attentive, even clearing plates promptly from bussing trays.

Tammy Robbins
Hace 7 años – Google

10

The rooms are amazing and clean with plenty of space and everything I need. Staff is very friendly and helpful. The breakfast buffet is very nice and we'll stocked. I would come here again.

Hussain Walli
Hace 8 años – Google

9

Excellent hotel for business travellers. Complimentary drinks and snacks at the evening reception is a fantastic perk. Lots of parking. Rooms are standard fare, but certainly good enough. In fact, better than a Courtyard, because you get a living room and separate bedroom, each with a TV. The room service food is honestly quite good. It is my preferred hotel when I visit the area, no doubt.

Christine Shell
Hace 8 años – Google

9

The staff was super sweet and made us feel right at home. We had a king bed and the separate rooms for the living room and bedroom made it very nice for late night when I would sleep and my husband was working. The location was convenient to everywhere we visited, but with the seclusion for privacy.

Trevor Parsons
Hace 8 años – Google

10

Unfortunately, we stayed for just the night. Came in late so missed happy hour. The room was nice. Beds were seperated in different parts of the room. Really nice to have when on a long trip. Breakfast was good. Plenty to eat with made to order omelettes.

Frank Knieper
Hace 8 años – Google

6

Upon arrival I was greeted by friendly staff. As I checked into my room I noticed there were stains all over the carpet. When I went to get into bed I noticed there was a blood stain on the comforter near where my head would have been. I was exhausted so I took the comforter off went to sleep. When I woke up I started the shower only to find there was no water pressure. The water only made it 2inches from the shower head. I also found out that my mini fridge was broken and had not cooled my water and was then forced to throw away leftovers due to the fact that they were room temperature. I notified the front desk as I left for the day and requested a room change. They apologized but said that the hotel was full but assured me the water pressure and all other issues would be fixed by my return. That night I checked with the front desk and they assured me the fridge was working, the linens had been changed and that the water pressure was fixed, that they had a water emergency earlier. They had indeed swapped the linens and the water pressure was fixed however the fridge did not work and I was too tired to care. They had also given me a small number of "points" and a coupon for a free appetizer and soda for my inconvenience which I that I told them I would not use due to the fact that I would be dining elsewhere. I re-notified the front desk upon my leaving of the continued issues and they comped one night of my two night stay. Although the staff was friendly I never met or saw a manager and definitely would not risk staying there again. I am very unimpressed for a hilton property let alone an Embassy Suites.

Bonnie Dibling
Hace 8 años – Google

5

It will not blow you away in terms of cleanliness or being up to date. All Embassy Suites are kinda run down and have a patina of being eell-uses. This is no exception. In the plus side, the beds are comfortable, and the staff is nice.

Everton Brown
Hace 8 años – Google

5

Rooms were large and breakfast was good. Carpets were old and dirty looking. Also found a nose strip on the sofa bed and the pool was so filthy they had to close it so we didn't get to use it.
Receptionist was inexperienced at checkout . Had no idea what she was doing. Desperately needs some good cleaning.

Nick Buchmuller
Hace 8 años – Google

9

We enjoyed our stay much! The staff were very welcoming, and friendly. The room included a separate living room, which was nice. It has a mini refrigerator, microwave, coffee maker, and two TVs. The bed was decent, and the room clean. The complimentary breakfast was excellent. They made our omelets to order, and had plenty of other options as well. It seemed like the carpet was a little worn, but overall we were very impressed with the hotel.

Ariel Lopez
Hace 8 años – Google

10

This hotel's lobbies, bar, restaurant, and rooms were spacious and we'll appointed. The staff was kind and professional. The only complaint was that the room while spacious and clean still smelled like smoke despite the non smoking designation.

Walter Camacho
Hace 9 años – Google

9

I rented two rooms in July 2015 while attending a Medical Device Validation Workshop in Malvern, PA. The rooms were in excellent condition and the amenities (restaurant, bar, and gym) were great. If I were to return to Malvern for future travel I would rebook with this hotel.

Kierstin Cheever
Hace 9 años – Google

4

What a joke! When we first got there, there was a woman who was complaining about an incredibly dirty room that she was checked into. I gave the hotel the benefit of the doubt and just assumed that she was one of "those" people. Then I checked in and went up to my room and turned right around because of the overwhelming smell of smoke. It was a non smoking room. They sent us to a different room. This one was fine minus the constant running toilet. I didn't feel like being another one of "those" people o we just ignored it. However, we did have to request a new extra blanket because the one in the closet was covered in who knows what! Breakfast was good. Then we checked out. Of course, as soon as we got home we realized that we had left some things in the room. We immediately called them. We were transferred to the "lost and found" aka the housekeeping manager. No one answered so I left a message. This was early saturday afternoon. No one called us back. We called back the next day, sunday afternoon, and again were transferred to the "lost and found" where we left another message. Later that evening we called again, and this time spoke with a very nice man who finally seemed like he would get us an answer. He told us that he spoke with the housekeeping manager and she apologized for not returning our phone call and that she did remember finishing something on our floor on saturday so she would check as soon as she had a minute and would call us back. Once again we left a message for her just to make sure she had our correct phone number. Still no call by monday night. Really beginning to get annoyed, we called again... transferred again.. left another message... still no call back by Tuesday afternoon. I called and spoke with Paige, who is also the person I spoke with the first 2 times. When I asked her if there was any way possible that she could possibly just go to the "lost and found" to get me my answer finally of whether or not they have my things so we can work something out to have them sent to me, and she just said "it's not my job. that is the housekeeping's job." So here we are, going on 5 days since we stayed there and not only is my stuff not being sent to me, but I don't even have an answer of if they have it or not!!! My husband worked at a front desk of a hotel for over 5 years and so I personally know that this is unacceptable. He would have gone and found out, right then and there, or at the very least as soon as possible, and found my stuff for me! DON'T WASTE YOUR TIME STAYING HERE! Even if you are lucky enough to get a smoke free, clean room, the staff make it not worth it!