 5 938 reviews

Embassy Suites Dallas Frisco Hotel Convention Center & Spa

7600 John Q. Hammons Drive, Frisco, TX 75034, United States Access

Embassy Suites Dallas Frisco Hotel Convention Center & Spa

This hotel is 100pct non-smoking
Embassy Suites Dallas - Frisco/Hotel Convention Center - Spa is located in a perfect area for any business or family get away. We are connected to North Dallas* largest meeting facility The Frisco Conference Center with over 92 000 square feet of meeting space and 330 guest suites for any event. Listed here are just a few of the area attractions Dr Pepper StarCenter Dr Pepper Ballpark /home of the RoughRiders baseball team/ Hawaiian Falls Swimming Park Stonebriar Mall Centre Centre at Preston Ridge Pizza Hut Park /home of FC Dallas soccer team and various top name entertainers/ Tom Fazio championship golf course EDS corporate headquarters Countrywide Mortgage JC Penney Frito Lay North America Cadbury Schweppes Dallas Fort Worth International Airport /DFW/ and Dallas Love Field Airport.
Guests of the Embassy Suites Dallas - Frisco Texas hotel stay in spacious two-room suites and receive a complimentary cooked-to-order breakfast and a nightly manager*s reception. High-speed Internet access also available.

Accessibility

Hotel

  • Internet
    FREE WiFi
  • Transportation
    On-Site parking
  • Parking
  • Parking lot
  • Transportation - local area
  • Transportation - local office
  • Valet parking
  • Front desk
    Concierge desk
  • Express check-in
  • Express check-out
  • Late check-out available
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Direct dial telephone
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Telephone jack adaptor available
  • Hotel service
    ATM/Cash machine
  • Dry cleaning
  • Fire safety compliant
  • Grocery shopping service available
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Public address system
  • Security
  • Turndown service
  • Valet cleaning
  • Valet same day dry cleaning
  • Outlets
    Gift/News stand
  • Travelling with others
    Child programs
  • Children's play area
  • Family plan
  • Pets welcome
  • Playground
  • Events
    Conference facilities
  • Evening reception
  • Exhibition/convention floor
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • High speed wireless
  • Multi-line phone
  • Speaker phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Bathtub
  • Bathtub/shower combination
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Microwave
  • Mini-refrigerator
  • Refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Copier
  • Data port
  • Desk
  • Desk with lamp
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Safe
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Fitness center
  • Sport
    Golf
  • Jogging track
  • Tennis court
  • Cultural
    Children's program

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Services
    Executive floor
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Cocktail lounge
  • Coffee shop

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
Reservations must be cancelled 24 hours-host time- prior to arrival to avoid a cancellation penalty. See rate rules prior to booking to avoid a no show billing minimum of one nights room and tax.

Travel with others

Children policy
Children 18 years and under are free when sharing a room with you.

Pets are allowed upon request. Charges may be applicable.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 54
  • Number of Sleeping Rooms: 330
  • Largest Meeting Room Size: 41760 sq. ft.
  • Largest Meeting Room Capacity: 3500

Parking

  • On-Site parking
  • Parking
  • Parking lot
  • Valet parking

Amenities

  • Max seating capacity
  • Host social function

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 9 38 reviews

Janelle Belle
2 years ago – Google

10

I attended the women's conference, which was held in the conference center. It was an amazing event due in a large part to the staff at the Embassy. The entire place was clean and astetically pleasing. The meals were delectable and satisfying. The rooms were a home away from home, cozy, and immaculate. I would highly recommend this venue for any professional conference.

Mike Lemert
2 years ago – Google

8

Hotel is conveniently located next to The Dallas Stars arena. Plenty to do near by. The hotel itself is nice. It is a little older and some of the lobby furniture have seen better days. The breakfast is good, at times it needs to be refreshed better. Free happy hour. Shuttle service from the hotel is spotty at times.

Cassie Eades
2 years ago – Google

9

This hotel was very nice. The front desk was very fast with check in, complimentary breakfast was delicious and the room was kept great! It was located in a great area with lots of shops and restaurants near by. I would recommend this hotel to all my friends and family.

Alma Ortiz
2 years ago – Google

7

The hotel is very clean and the rooms are spacious. The pool could be cleaner. The dirt rings around the colorful tiles are gross to look at. I love the build in shower on the pool area along with the bathroom easy access. The white private windows to the lobby are also great. The pool hours are also convinient.

Daniel Foucachon
2 years ago – Google

10

Embassy Suites here in Frisco was fantastic! Very spacious rooms with couch. Clean, cool, well-designed rooms. Room service was above average, with great attention to detail. Highly recommend!

Frank Honest
2 years ago – Google

4

Stayed a few days for company meet, while staff is friendly and food incl the free breakfast is good, the room wasn't what i expect when it's +100/night. Anti slip mat had been removed from the bathtub (not a big deal to me), but tub wasn't cleaned and had dirt stains on area above (where the mat was). Both mattresses were worn, went to the reception desk and the lady looked at me in disbelieve, stating they were only a few month old, which to me is irrelevant, as worn is worn, and when you start to roll to the edge when lying down in the middle, shows it wasnt in good shape. She promised me the staff would flip them over, but coming back in the evening, i could tell that didn't happen. Guess the chairs in the lobby are also just a few month old (see pic). Will recommend a different chain to my company for the next meet.

Juliene Hefter
2 years ago – Google

9

Fabulous place. Great convention center, great rooms, located near lots of restaurant options, plus staff is phenomenal! Hilton honors members can check in through the online application and you go right to your room with the door code on your phone. So convenient!

Keith Hopson
2 years ago – Google

7

Mostly friendly staff. Front desk was not incredibly helpful, but all others were great. Room was good. Bed and pillows were super comfortable. Great hotel overall.

Stirling Morris
2 years ago – Google

6

Attended a conference only. The general appearance is nice, but the men's room was a little dated fixture wise and consistently messy around the trash area. Food served was not good. Handicapped buttons didn't work for doors, some doors functioned poorly, and the accessible sill on the outer doors seemed a bit high.

Shawn Russell
2 years ago – Google

9

Great experience! The hotel is located in walking distance to the mall and restaurants. The front desk staff were friendly, courteous and helpful. There is an in-house cafe (pseudo Starbucks) with ok service. This was observed only because the hotel staff are so accommodating and they raise the bar for all. The breakfast bar and made to order area provided excellent food and beverage options. I did not join happy hour, but I appreciate that it was an option. My room was clean and inviting. I definitely appreciate the service and the experience.

The Banterang
2 years ago – Google

10

We stayed here for the Pinball Festival in Frisco, and we had excellent service, the room was clean and pristine in presentation. The breakfast was on time and tasted great. The employees were extremely nice and never rude or short.

Mario Guzman
2 years ago – Google

9

Absolutely love this hotel. Staff is always friendly and courteous. Hotel is competitively priced, but the happy hour and free breakfast in my opinion warrants paying a little extra. Hotel is very clean and rooms are comfortable. I usually stay here quite often for business as will continue to do so. Well done!

Sheila Spence
2 years ago – Google

9

Awesome place. Here for a conference. Did not stay in the hotel but the aesthetics just ooze quality. Upscale. Valet parking available. Parking garage free for up to half an hour. $5 for up to 12 hours. And $10 for up to 24 hours. Must pay at a kiosk on the 1st level. Not convenient because you must exit the vehicle to do so. Otherwise, lovely HUGE place!

Rodney Tatum
2 years ago – Google

9

Our church (One Community Church) hosted a Black Tie Gala here recently. It was one of the best nights of my life. Furthermore, Embassy Suites is one the best hotel chains you'll find. They have the absolute best breakfast hands down.

mmlrrivera
2 years ago – Google

4

My family and I stayed here this weekend for easy access to the convention center. While convenient I would not plan to stay here again. From the time we were "greeted" by valet, to the coffee bar, the customer service was extremely poor. Only the registration desk showed any customer service skills at all. The coffee bar attendant Saturday (2/17) night needs some serious training, including food handling skills. In fact, we threw away our food purchases after she proceeded to scratch her face and plop our breakfast muffin onto the cashier's counter top without gloves or a food container. No food containers, so she literally handed us a plastic shopping bag to unfold to place our open, unwrapped muffin. While the room was spacious, the chlorine smell was overwhelming. We were on the third floor above the spa area. Maybe we were directly over their pool? I am giving them 2 stars, one for the convenient location to the conference center and the other for the spacious room size. If you stay here, ask for the chemical free rooms, don't use the coffee shop, and don't expect the valet to offer you a luggage cart without a stern warning to bring it back.

Doc Strange
2 years ago – Google

9

Amazing venue for large events! Parking lot is convenient to the complex with easy access. Ballroom is huge. Good breakout rooms. Catering is top notch.

Miriam Sheehan
2 years ago – Google

9

Always a great experience at the Embassy Suites in Frisco. Stayed there for a three day conference. Rooms are great...beds are wonderful and the staff is very friendly and helpful.

Andrea Nida
2 years ago – Google

9

Throughly enjoyed our time at this Embassy Suites. Had a room concern soon after checking in but dialed the front desk and Josh (MOD) was in our room within minutes. He handled the situation quickly, professionally and with an attitude of true concern. Staff very friendly, professional and even found kitchen management (Ed) polishing silverware. Great beds, clean updated rooms, nice pool area and great breakfast.

robert bell
2 years ago – Google

9

This place is amazing and it's bigger than it looks. I love the decor. We had our company Christmas party here and the staff was wonderful

Graig Dominick
2 years ago – Google

9

Beautiful suites on this hotel, spacious, clean and the view at the breakfast area is awesome. Made to order omelets, various choices of fruit, and all of the buffet is more than I expected to have. Had a blast last week when I came over for business for a few day's and all of the waitresses and waiters are very professional, and pleasant especially one beautiful Spanish lady that her name is Sandra if I'm not mistaking her name, she was wonderful, friendly and attendant to all needs and needed to write this review about her because she went out of her way to make me feel wright at home with her smile and nice short conversation I had with her. Eager to show me where all of my favorite breakfast was and she even brought me a few things to my table. I just want to say "THANK YOU Sandra" for all you did on does day's I was there.

John Elliott
2 years ago – Google

8

It's always a treat staying at an Embassy Suites. Atmosphere is festive and fun. Rooms are very nice with great views. Love the evening happy hour but snacks could be better. Great location with tons of shopping and things to do make the Frisco ES stand out.

Isaac Kirkland
2 years ago – Google

10

Had a company event there and Jenn Gill was amazing. Very pleasant and professional in every aspect. She made sure that everything was correct and as requested. Her manager some lady not worth remembering was rude and off putting, the uppity type, however Jenn more than made up for it. Even thought you could tell she was extremely busy she always had time for our questions and concerns.

Carlos Gradiz
2 years ago – Google

7

Tremendous customer service. We arrived at the early hours on tuesday morning. We were not satisfied with the room that was given to my wife and I. We quickly returned to the front desk and they immediately gave us another without major dilemma.

Sudden Roserade
2 years ago – Google

9

Excellent hotel! Rooms were very clean and comfortable (even my pull out couch). Breakfast was also very nice, made to order omelettes and your typical continental.

Tara Rice
2 years ago – Google

7

I attended for a conference. The hotel was very nice. My only complaint was parking. There were plenty of spots, but when you have a lot of people and one person taking money this causes a problem. Nothing major bit important. The food catered by the hotel was wonderful!

Ian Knox
2 years ago – Google

9

Excellent stay. This was my first Embassy Suites experience. The rooms seem great for families, although I was alone. The complimentary breakfast was delicious and the happy hour was great!

Sergio Palomares
2 years ago – Google

9

Really big suits specious, clean. They have breakfast buffet every day and is very delicious, omelets made to your choice. The waitress are all friendly specially Sandra she is awesome, friendly, and always eager to help anyone, she goes out of her way to make anybody feal welcome. Thank you so much Sandra you made me feel wright at home, Keep up the good work.

daniel lebleu
2 years ago – Google

10

The whole hotel is a beautiful conference and resort!!! It even has a little art hallway in the conference center. The entrance and lobby are beautiful. The restaurant and dinning area are more than I expected! And the spa was just what my wife and I needed! It's perfect for all occasions!!!

Jason Smith
2 years ago – Google

10

It is a very nice place to stay. Its in a good location with a lot nearby. They do a good job keeping the place clean and making sure you are happy during your stay and the 2hr happy hr with an open bar is always helpful

S Kirby
2 years ago – Google

9

Stayed here for 3 nights and it was great. Front desk was very accommodating. Breakfast was very good & even the shuttle service was nice.

Zach Bryant
2 years ago – Google

10

It has been a wonderful stay. Room has been clean and staff very nice and helpful. The WiFi worked good enough, but not the best. Breakfast and the evening reception were both tasty! The bed was super comfy...overall a very nice stay.

Chris Johnson
2 years ago – Google

10

Came here for the TSDOS conference. All of the conference rooms were very nice. The staff was very helpful. The catering was excellent.

Tom Heron
2 years ago – Google

6

Our first room looked great, but the tub backed up with dirty water when the roon next to us started using their shower. And we killed 3 cockroaches In the bathroom! When we told them about the tub, they just offered to move us to another room; nothing else, no upgrade, or anything. We lost the room we had over looking the ballpark and didn't get to see the fire works, which my daughter was looking forward to. It's overall a nice hotel, our second room was much cleaner, and colder. That was another thing about our first room, it wouldn't get cold. However, this 2nd room is great cooling wise. We would stay here again, knowing that some the issues we experienced we're due to the current room renovations going on. We love Embassy Suites, and only stay in them wherever we stay, and would stay here again, but definitely feel a little let down on the customer satisfaction experienced on this stay.

Tim Mcgough
2 years ago – Google

7

Went on a Saturday morning breakfast staff was late getting the food ready. There needs to be one employee standing in the food line and put what is needed in the food line. Because food was emptying real quick and cups. I wish they had chocolate drink for breakfast. They don't have it.😔

Mikaela Young
2 years ago – Google

5

It was a nice hotel and very pretty. But we found a tick in our room, and the hotel was still under construction so it smelled a little toxic. Since we had the tick we moved rooms and our floors were wet and it smelled like mold. And our air conditioning was broken so we were either really hot or really cold. But it was a nice view.

Kellie Walker
2 years ago – Google

10

I always enjoy my visits at the Embassy Suites . Staff is very friendly and courteous. The rooms are comfortable and relaxing. Breakfast and happy hour is the best part!

Reed Henry
3 years ago – Google

10

The hotel is being renovated right now, but it was still a great stay. The location is excellent, as it is located next to a large shopping center with many restaurants and Dr Pepper Ballpark, home of the Frisco roughriders, which is one of the best minor league fields out there. The rooms are nice and clean with updated furniture and the breakfast buffet was great. Definitely my go-to when staying in Frisco, especially with the highways serving as vessels to the rest of the metroplex.

Nikhil Dev
3 years ago – Google

10

Favourite hotel in plano Frisco. Happy hour- free drinks. Great ambience. Great room service. Clean and fresh interiors. Pool is inside the hotel which is bad but overall great experience.

Julia Blackmon
3 years ago – Google

9

This hotel is very nice and clean. Close to the stadium, highway, and shops and restaurants. The suites are lovely with a living room, desk, bar, bathroom and large bedroom. The hotel has a beautiful lobby with fountains and lots of places to sit. Glass elevators to boot!

Larissa Cameron
3 years ago – Google

8

The hotel staff was very friendly. I was here for a conference and the food and rooms were excellent. I would like to see more recycling containers but otherwise was very pleased and recommend.

Dustin Van Tassell
3 years ago – Google

5

Staff was incredibly helpful, friendly, and attentive. The hotel itself was not so great. We checked into our room, but the pipes in the wall were making noise. My wife is a light sleeper and couldn't fall asleep with the noise. The front desk was great about finding is a new room, but even that room had it's problems. The thermostat did not work and the room was 67 degrees and the sheets on the bed were thin. The breakfast was great. They are doing renovations right now and I believe they are fixing the issues.

Mz. BlaqueBerry
3 years ago – Google

10

Beautiful hotel, conveniently located to shopping and dinning. Banquet halls are spacious, bar/restaurant have great options and daily happy hour. Staff is always pleasant and very accommodating. We have had our Annual Session here 2 years straight and loom forward to next year.

Kristina Davis
3 years ago – Google

9

Fantastic Hotel and Event Center. The hotel is beautiful with many amenities and the rooms are very spacious and clean. The staff was very friendly and helpful

Bryan Lazzaro
3 years ago – Google

7

It's a very nice and pretty hotel. The breakfast buffet is great and the 1st floor is beautiful. The carpets on the room floors are a bit dated, but they are renovating. The rooms themselves are spacious and great for families with small kids (the couch pulls out) or for a work trip where you need some space to get stuff done in the room

adil shaikh
3 years ago – Google

10

Stayed here overnight, I arrived late and the check-in was really fast and the lady at reception was very helpful. The hotel and room was stunning. Very clean, comfortable and relaxing. Would recommend this hotel.

Katherine F
3 years ago – Google

10

Great breakfast. Has the traditional continental breakfast, but also has a cook to order section. Rooms are nice. Walking distance from the mall (if you're adventurous).

Hien Ta
3 years ago – Google

9

Came for a conference. Location a little far from the airport but nothing terrible. Rooms are clean and spacious as is the hotel it self. Seems the hotel is on the older side. Elevators seem a bit run down since some of the buttons don't work. Service with the staff has been excellent, extremely friendly and accommodating.

Stan Bazycki
3 years ago – Google

7

I went to the ID show today, I received very good information from them. The convention hall was nice and well appointed. Facility was clean and convenient, I would recommend it to anyone interested in hosting a conference.

Nicholas Soliman
3 years ago – Google

9

The employees are very helpful and formal. The location allowed our organization to be very flexible with decorations. Served great food. Aesthetics was probably the best part of the experience

macsisp1
3 years ago – Google

8

It was later in the evening, around 6:30 p.m. when I arrived, on a Friday night, and very quiet in the convention center. The only staff I passed did not ask if I need help, though I was obviously looking around, and since they were talking with each other and ignored me, I did not stop to ask them for direction. Found my group with a little trouble. The facilities were very nice, the restrooms clean.

Robert Wynne
3 years ago – Google

9

I attended the Texas Pinball Festival, and really enjoyed myself. The breakfast was wonderful, the happy hour wad excellent. I recommend the hotel. I have stayed there the last 3 years, and always had fun.

Michael Elrod
3 years ago – Google

10

A great place to stay and host a conference. The staff was accommodating and very friendly. They have places to eat on site and within walking distance of many restaurants. I have stayed here twice and had no problems either time.

Mindy Miller
3 years ago – Google

9

Amazing breakfast! Fantastic staff. Had over 600 kids in the convention center and hotel for the weekend. Kept the kids safe and dealt with security threats adequately.

Bryson McBee
3 years ago – Google

8

It's pretty hard to walk from the hotel to the mall. There's no very safe way anyway. The rooms are very nice though the hotel is kinda hard to navigate. The lobby has a very peaceful design. This is a great place for conventions.

Warren Paul Harris
3 years ago – Google

9

Great hotel and Convention Center. The best view of Roughriders Stadium. A great view of the dining area from the top floor (unless you are subject to vertigo...

Laderica Knowles
3 years ago – Google

9

Great staff. Good hotel. In a very busy area with lots of shopping and food choices.

Kara Brock
3 years ago – Google

9

Modern and everything you need to feel at home. Clean, friendly and huge rooms. Hot plate available upon request. Kitchen was well equipped and made the experience very comfortable.

John Zimmerman
3 years ago – Google

10

Very nice place to stay. Staff was very helpful and friendly. Breakfast options were great, and overall a very clean place to stay.

Rivers Baldridge Jr.
3 years ago – Google

10

The manager, Helen is to be congratulated. I know all the hours she spends attending to minutia pays off. If you get the small things right, everything will go right. Breakfast great! Lunch Great! Dinner Great! FREE DRINKS! GREAT!!!!!! Well one free drink at happy hour. Great view of Plano from my hotel room.

[email protected] Dupreez
3 years ago – Google

7

Staff and rooms are great. Common areas are a little scruffy. Bits of trash on the carpet. Smudges on glass...but overall good.

Chase McCoy
3 years ago – Google

7

Loved the beds, breakfast was really good. The omelet cooks were really nice. Common areas were very comfortable. The reason I didn't give 5 stars were that the televisions in the rooms would not work with my electronics, wouldn't read my USB or laptop. For a convention center, these should really be updated for newest tech. Otherwise, great hotel.

Ambreen Zaveri
3 years ago – Google

7

Only one person at front desk we were setting up Photo booth and had a ton of equipment with us waited for a most 15 minutes and the one and only front desk person was on the phone the entire time and we just wanted to know which way to the ballroom..

Sergio Palomares
3 years ago – Google

10

Really big suits and the breakfast is very delicious. The waitress are all friendly, Sandra is awesome, friendly, and always eager to help anyone, she goes out of her way to make anybody feal welcome. Thank you so much Sandra and Keep up the good work.

Sean Hill
3 years ago – Google

8

Hotel is amazing, breakfast is what you expect. Not a fan of the pillows. Had a hard time getting comfortable. 8/10 overall I'd say.

Carin Price
3 years ago – Google

7

Lots of convention rooms. Wish the convention activities were better advertised. We had to walk all over and ask for help too find the appropriate activity we were looking for. Would've been nice to have signs outside the hotel by entrances explaining locations.

Sara Fluegel
3 years ago – Google

7

Very nice rooms and the convention center was close by and easy to navigate. Food was good and the Embassy Suites has complementary happy hour and light finger foods for guests. Staff is nice. I suggest they have check in staff ask if the guest is there for work. If they are, ask for their company credit card advising that if the guest uses their personal debit card, it will place a hold on your account for the ENTIRE cost of the stay. It's not for incidentals only. I asked if it was for incidentals and they ran my personal card without giving me a clear answer. The next day I learned it cleared out all available cash, labeled as pending. Five days later we finally had the money back. They say they can release it, which they do, but then it stays on the bank to do the rest. They say Chase can get it back in three to four days, but Bank of America takes five. Since we were essentially broke for a week, due to lack of communication and the push the run a card now, I gave a four. Miscommunication or lack there of caused this. Had I known, we would have waited (and gladly) until the company card had arrived. Six hundred dollars in limbo is not my idea of a five star experience. Allow your guests to opt for waiting or allow them to decide if that pending charge is a hit they can take until the money is released four to five days later. Other than that, it's a great place to stay, staff are welcoming, nice and helpful. And as I don't travel often for work, now I know for next time! 😊

Alexia Bailey
3 years ago – Google

10

The rooms are very spacious and clean. Great breakfast, with made to order omelets and huge buffet. Complimentary bar in the evening. It's wonderful really.

Lani Valdez
4 years ago – Google

9

This hotel is very nice. The Embassy never ceases to amaze me with their breakfasts, they are always on point. The rooms are pretty clean and very roomy. The bathrooms are also clean. The staff seem to be very nice, with almost every employee I encounter tell me hello and ask me how I am doing. I haven't ever had any complaints about the Embassy during any stay I've had.

Kevin Ten Eyck
4 years ago – Google

8

Large, clean rooms, manager reception with free drinks, excellent breakfast. Great pool, had a broken sauna but otherwise great! They just replaced a bunch of mattresses.

Cecilia Resweber
4 years ago – Google

10

Beautiful hotel, spacious rooms. Buffet breakfast, beer/wine and light hor d'oevres, coffee shop (they serve Starbucks coffee but it is NOT a Starbucks store) Delicious, reasonably-priced food at the hotel restaurant. Connected to the Frisco Conference Center.

Diego Matehuala
4 years ago – Google

9

We had a company meeting and the conference room was awesome. The pastries and coffee were delicious as well.

Stephanie Rooks
4 years ago – Google

9

Room was clean and very comfortable. Staff was friendly and courteous. Convient to great shopping mall and many restaurants. Would definitely stay here again!

Mitchell Hussey
4 years ago – Google

9

Great stay! Nice hotel, good service, big room, and fast elevators.

maggie lyons
5 years ago – Google

9

First impression awesome I got to check in early got a room with a balcony service was amazing food was amazing no complaints here love that the mall is in walking distance. Sauna worked great. Super nice staff all around breakfast was exceptional. And I found the furniture to be in really good condition. Great shower pressure. Manager also very nice Firm comfy bed slept like a baby

Jeremy Lukas
5 years ago – Google

4

Stay was March 13-15. Fire alarm went off early Sunday morning around 2 am. No communication or emergency plan by staff on-duty. Pregnant wife went down 9 floors of stairs when a simple call or hallway check could have prevented the mass chaos and confusion by most customers. There was no fire, but someone who burnt popcorn in their room microwave. They should have a system in place in general for emergencies, real or not.