 5 836 reviews

Embassy Suites by Hilton Syracuse

6646 Old Collamer Road South, East Syracuse, NY 13057, United States Access

Embassy Suites by Hilton Syracuse

The Embassy Suites Syracuse Hotel is located minutes away from downtown Syracuse, New York and the Syracuse Hancock International Airport, and is easily accessible from I-90 and Route 81. Many of Syracuse's most popular attractions are only a short distance away from our hotel, including Historic Armory Square, New York State Fairgrounds, Carousel Center Shopping Mall, Syracuse University, Turning Stone Casino, Carrier Dome, Alliance Bank Stadium, War Memorial, and OnCenter Complex. Each guest at our Embassy Suites hotel can relax in a spacious hotel suite, offering a range of comforts. In-room facilities include a microwave, coffee maker and refrigerator, two 42-inch LCD flat-screen TVs, two telephones with data ports, WiFi, and a well-lit dining / work table. Our hotel guests will also have the pleasure of a Complimentary Full Cooked-To-Order Breakfast every morning, as well as our nightly Manager's Reception, which serves beverages and light snacks on the house. If you're hoping to sample some great food while you're in Syracuse, our hotel restaurant, The Atrium Grille and Bar, offers American cuisine in a casual atmosphere. In Syracuse on business? Our hotel is within a few miles of some of Syracuse's most prominent businesses, such as Lockheed Martin, Syracuse Research, Verizon Widewaters Complex, Carrier Corporation, and Sensis Corporation. Our hotel business services include business center access, audio/visual equipment rental, complimentary printing service, meeting rooms for rent, and video conferencing on request. In Syracuse to unwind? Nearby fitness and recreation facilities include a driving range, hiking trail, tennis court, and many more. On-site amenities include a heated indoor pool, state-of-the-art fitness center, laundry services, and hotel convenience store. Let the Embassy Suites Syracuse Hotel make your stay in Syracuse, New York one to remember.

Whether visiting the area for business or pleasure, Embassy Suites Hotel is the perfect spot to relax and unwind after a busy day. Finger Lakes and Adirondack Regions are within an hour of the hotel and offer many events, attractions and sights unique to Upstate New York. Visit the elephants, the spectacularly feathered Bleeding Heart Doves and majestic snow leopard mates at Burnet Park Zoo. This impressive collection of over 900 birds, amphibians, mammals and reptiles will entertain kids of all ages in diverse habitats ranging from exotic tropical rain forests to the Northeast woodlands. Carousel Center Mall; soon to be the largest in the nation & Central New York's premier shopping and entertainment center features 170 stores, 17 restaurants and eateries, a 19 screen cinema complex and, of course, a beautifully restored 1909 antique carousel. Anchor stores include Lord & Taylor, Macy's and H & M. At the Erie Canal Museum tour the restored 1850's National Register Landmark Weighblock Building, a canal boat weighing station. Board a 65 foot long canal boat to experience life and work on the Erie Canal. The Education Gallery is filled with interactive exhibits and information of the adventurous history of the world's most successful canal. Enjoy the finest gaming in the East just 30 minutes from the hotel. Turning Stone Casino boasts dining, tax free shopping in the Shoppes at Turning Stone, and 2 new PGA Golf Courses. 7 ski areas within 1 hour.

Hotel

  • Internet
    FREE WiFi
  • Transportation
    FREE airport shuttle
  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Express check-out
  • Late check-out available
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Telephone jack adaptor available
  • Hotel service
    Dry cleaning
  • Fire safety compliant
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Turndown service
  • Valet cleaning
  • Valet same day dry cleaning
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Travelling with others
    Children's play area
  • Family plan
  • Playground
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Speaker phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Microwave
  • Mini-refrigerator
  • Wet bar
  • Entertainment
    Cable television
  • FREE movies/video
  • Newspaper
  • Business
    Copier
  • Data port
  • Desk
  • Desk with lamp
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Hiking trail
  • Jogging track
  • Jogging trail
  • Racquetball
  • Racquetball court
  • Snow skiing
  • Snow sports
  • Tennis court
  • Cultural
    Fishing
  • Games / movies
    Game room

Food and Drink

  • Meal plan
    FREE full american breakfast
  • Full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE full american breakfast
  • Full american breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
CHILDREN 18 YEARS AND UNDER stay free in same suite with parent.

Pets are not allowed.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 11
  • Number of Sleeping Rooms: 215
  • Largest Meeting Room Size: 2340 sq. ft.

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 8 36 reviews

James Wolf
1 year ago – Google

9

We really enjoyed our stay at Embassy suites, the courtyard was amazing with the feeling of being outside but the comfort of being inside. The staff was very kind and courteous, really nice rooms. The restaurant was great quality and nice selection of meals. I would highly recommend this hotel to any normal person looking for a great comfortable place to stay.

Frinda Smith
2 years ago – Google

8

Overall room was nice. Comfortable. Bed was great with extra bedding in the wardrobe. Couch was also a pull out bed for extra sleep space. Furnishings were great. Only complaint was the bathroom was so small. Barley enough room for one adult. Breakfast was nice but some foods were not readily prepared and had to wait in a huge line just for bacon! Waited 20 minutes only to find they had run out and wait another 20 for more to come out already cooked. Bacon was overcooked and disappointing after a long wait.

Meryl Smith
2 years ago – Google

10

Very nice, clean rooms, and a great breakfast. It could be a little noisy because of the setup of all the rooms facing into the lobby, but it wasn't that bad. Also, I was in a room facing the highway and it wasn't very loud at all! I loved the made to order breakfast as well. My kids were very energetic from being stuck in a car all day, and the lobby area was a lot of fun for them to explore, and no one minded them acting like children, which sometimes I have run into (the whole children should be seen and not heard thing).

Tony Swann
2 years ago – Google

5

The room itself was great. Dated shower but a very comfortable bed. Excellent, free happy hour snacks. We had late dinner at the bar French fries were great but my burger was way over done. One major problem was the location of my room (448) the left side of the hotel overlooks the interstate and it was extremely loud all night. Will be back in two weeks but will be selective id room location.

Angie Burton
2 years ago – Google

5

The hotel is really lovely and this was a return trip. They offer an amazing "Manager's Reception" in the evening, where snacks like cheese, crackers, chips, salsa, veggies, and dip are provided. They also offer beer and wine. THIS IS ALL FREE! They also offer a fantastic breakfast. There is a delicious hot buffet, made to order eggs and pancakes, cold cereal and muffins, coffee and juices. ALSO ALL FREE! The problems arose when not one staff member (including the food and beverage manager) could show me the ingredients in the white bread they were serving. When traveling with my son who has food allergies, I bring his own food. However, he really wanted toast for breakfast. I wanted to see the original packaging so I could see if this bread had a "may contain" warning. No ingredient list could be found as the bread arrived in cellophane packaging with no writing on it. It took 10-20 minutes for the staff even to find the Food and Beverage Manager. It took an additional 10 minutes for him to locate a digital ingredient list on his phone. The bread was safe, but by this time had eaten the food we brought and no longer wanted toast. I was surprised that the Food and Beverage Manager said that being able to offer guests ingredient lists had never crossed his mind. He thanked me for bringing it to his attention. I had, erroneously, assumed that all Embassy Suites would have certain standards in common. The other problem was that the suite offered a "sleeper sofa" which we intended to use. Well, it was broken. The metal frame was snapped in one spot causing the mattress to sag. I drew the short straw and slept there. So, if you are traveling with children with food allergies, I would contact them ahead of time, and check all the beds before it is too late to get a new room.

Rob Townsley
2 years ago – Google

6

Room setup was nice with a sitting room. But most everything needs to be updated. Breakfast was more like waiting in a line and the food was sub par. The little freezer portion for the mini fridge couldn't keep anything frozen. One of the elevators took 5 minutes to go up 4 floors which was quite strange. But the staff is super friendly and the price is good. Cars on the Thruway can be a bit loud as it is very close. Recommend the Byrne Dairy ice cream sandwiches from the mini shop.

Adam Macino
2 years ago – Google

7

Loved it, embassy continues to be my favorite to stay at. The free guest cocktail hour is always great, and the interior was very nice. The thermostat wasn't working in my room, but other than that it was a perfect experience

Matthew Moncreaff
2 years ago – Google

8

Great breakfast! Beautiful layout with a huge interior garden with koi fish. Our room had a king bed in a private room with a lockable door which was great for privacy from the kids who stayed on the sleeper sofa. Pool and hot tub were nice and the fitness room was bright with lots of sunlight. Excellent staff. We will stay here again next time we visit the area!

Matt Vigorito
2 years ago – Google

7

The location was good for me as it was conveniently very close to my destination the next morning. However, there is not much to do within walking distance from the hotel. The rooms were very clean and all furniture was in good condition. The ambiance of the lobby was nice as there were plants and stream all throughout the main hall. The food was very good, although another individual and myself waited about two hours before we got our food. We eventually took the food to go as we had a meeting shortly after receiving our meals.

Mike Coneby
2 years ago – Google

8

Stayed for 3 nights for a bowling tournament in Syracuse. About a 15 minute drive into town. The room looked a little dated but clean. The bed seemed kinda old. But, you get a large room with free breakfast AND happy hour (free booze and finger food). Always stay at an embassy suites if one is available!

Laurie Allen
2 years ago – Google

10

Beautiful place to stay. The staff was very friendly, the rooms were clean and comfortable. They had a complimentary open bar the evening we were there, as well as a breakfast, and they go above and beyond. Not just your ordinary complimentary foods, a chef was preparing omelets made to order. Very impressed everything. Definitely the place to stay in Syracuse. We will be back.

Lisa R
2 years ago – Google

10

Love this hotel. The staff is very friendly and quick to accommodate any requests. The rooms are spacious and comfortable. Breakfast was great for a free breakfast. There are 'managers receptions' every night with free drinks and food. While I didn't make it to one, it sounded like they were having a blast. The hotel was quiet again before 9 pm. I've stayed in the area several times now and this is my favorite hotel so far.

Brianna Coppola
2 years ago – Google

7

This has been a lovely hotel. A little bit of a different feel from most, with quite an elaborate lobby and first floor. The restaurant was great, the gym is acceptable, there's a pool with a hot tub and a cute little pool area that is very clean. The one thing that I would have liked was a more up-to-date room, but the room was still nice. The bed was very comfortable, ample space in the suite, and a clean bathroom.

Michael Lee
2 years ago – Google

10

Great place to stay. Very homely feel. Staff was very nice and courteous to our needs. Rooms were very clean. Recommended

Pam Seeley
2 years ago – Google

7

This hotel was very nice. Court yard was beautiful. There were some downfalls. The pool was too cold to use. The hotel was filled with cheerleaders for a competition so it was very loud. The air conditioning in the room was broken. The hotel staff was very accommodating and tried to resolve any issues.

E Thomas
2 years ago – Google

4

I will not be back at this location. As an Hhonors member I'd expect an update on the change of rules and regulations prior to my stay. I've been here several times and have always been able to have guests come and visit as well as get in the pool. We were NOT having a party (which according to new rules there are no birthday parties, etc). Not to mention there's new hot tub rules? A lot of money for a lot of nothing if my kids can't enjoy their time and family can't come and visit as they have been able to each time I've been here. Needless to say, I'm pretty disappointed in this service.

Janice Kang
2 years ago – Google

4

One night at a suite cost me $140. Great service but bad maintenance and pretty loud. Nice interior but because of the structure of the building, every sound echoes and the rooms are not sound proof. I found bunch of hair on the shower curtain. But they are the only one to offer shuttle service at any time although my driver was 15 min late. Probably would not have stayed here if they did not have the shuttle service.

John G
2 years ago – Google

5

Room was decent and clean. Staff personable. The layout of the hotel was nice. I liked it. Didn't try the food because it's expensive and reviews on their food are not good. The other issue is windows are facing the thruway. Not great for comfortable sleeping.

Tom Reinecker
2 years ago – Google

10

My wife and I stayed a night for a Syracuse basketball game, we loved this hotel. Clean, pleasant employees, a real good breakfast (included) and a nice managers special in the early evening including free booze (albeit limited it was nice). The ONLY drawback was seating was tough to find during breakfast and the managers special and if going to a basketball/football game at the dome, it isn't real close. But aside from these minor issues, it was quite nice!

walt zinn
2 years ago – Google

7

Had a great time, free breakfast was v. good. Room was nice. We had to change rooms after first night. The noise from the atrium was too loud in our room. Front desk was v. accommodating in moving us to the other end of building where it was much quieter. Thanks.

Ayyyvian
2 years ago – Google

10

Beautiful hotel! Room service is great and the breakfast tastes amazing! There in-hotel restaurant has a range of foods to choose from and they don't taste that bad (considering it's a hotel restaurant). Would recommend stopping by!

Michelle Phillips
2 years ago – Google

8

Had a great experience last night. Beds were very comfortable and our room was quiet. The happy hour with free drinks and food was great and complimentary snacks and drinks in our room! The breakfast was great as well with lots of choices and made to order omelettes. Everything was clean and the inner courtyard was very pretty. The only reason I didn’t give five stars is my boyfriend was stuck on the elevator between floors about five minutes and was in a bit of a panic!

Jillian Rice
2 years ago – Google

8

Front desk staff is very kind and helpful. Hotel is beautiful inside and very accommodating. The rooms were nice and clean, but the beds were really small. It helped that there was a bed in the sofa, so that everyone was still comfortable and had their own space. I would definitely recommend this hotel to anyone in the area. This is the only hotel I would be comfortable staying during any future stays in Syracuse.

William Anderson
2 years ago – Google

9

We stayed here with our 3 children for a nearby family party over the weekend. We arrived early on a Friday after an 18 hour drive, and the hotel and staff were awesome in working with us to check in early (noon). They also did a great job at our request with being in adjoining or nearby rooms to other family members. We loved the appearance of the hotel and the rooms, although slightly dated, were overall very nice. The kids loved the pool but it did get very busy there on Saturday night but that was not the problem. The problem we observed was the lack of parental supervision in place with the children that were running wild all over the hotel and pool area! The breakfast that was included was also very good, but again it did get very busy on Sunday morning and staff had a difficult time keeping up with the amount of people that were being served. The problems we observed during breakfast had nothing to do with the hotel or its' staff- it was again lack of parental supervision with young children running all over and making messes at the different beverage and food counters. We also were in line for the buffet line when you enter the breakfast area with about 3 people behind us. We had 2 adults (in their 40's) who had already been eating that came up from their table with their plates and cut right in front of our 12, 9, and 6 year old and started helping themselves to more food. I guess it did not take much to put 2 and 2 together and later learned these were parents of some of the wild kids running around. Anyway, our poor experiences were with other guests and their lack of manners and parental skills. We would for sure stay at this hotel again when we come back to the area.

Babi Delaney
2 years ago – Google

9

The staff were all very friendly and helpful. The rooms were a nice size, quite spacious and very comfortable. The bed was comfortable, I slept well. Everything was very clean. It has a soothing ambience to it with a gently flowing stream bridges and walkways running the length of the hotel on the main floor. I also enjoyed the complimentary cooked-to-order breakfast in the morning. My only complaint is that the bathroom could have had better lighting. I had a very enjoyable stay. I plan to visit again.

Kelly Tillman
2 years ago – Google

7

Room was perfect. Breakfast was delicious. Got yelled at frequently for being too loud, so if you like a quiet stay, this place is perfect for you. If you like to have a good time and party, find somewhere else.

Kevin White
2 years ago – Google

7

Wish I could give 5 stars. I've stayed here a lot. Like 20 times in the last two years. The rooms are big and a little out dated but nice. However, my last stay I couldn't get my room below 80 degrees. It was in the low 60s outside and I had to open the window and prop the door open to get even a small breeze going in there. Also, for some reason my awesome shuttle driver did not work there any longer. The new lady didn't even get out to offer to help me sort out where to put my bags in the full back of the van. I think the double tree down the road will be getting my business next time.

Karla Boston
2 years ago – Google

4

A place of former grace. This hotel could use better maintance and a some renovations. The center is a beautiful combination of plants, many plastic but some real. The rooms furnishing were very worn. The couch is basically threadbare the arms were worn. The mattress had no support a mushy lumpy mess but the linens were clean. The pool was my biggest concern. With green growths on the stairs and obvious staining on the bottom it has not been maintained at all. To me the filter want not even on as there was a large amount of debris floating in the water. Breakfast was average on par with most but hotels. They did not offer the omelet station they advertise as an embassy experience. Staff was nice. Fire alarm was broken and so was the tub stopper. Room faintly smelled of smoke even tho I booked non smoking. Overall a sub par experience. I would not book again.

Jim MacDonald
2 years ago – Google

4

Booked the Dinosaur BBQ package and none of the staff even knew what it was. Evening staff told me the the hotel and Hilton Honors knew nothing about the package that they sold me. I have to show the front desk that they do "offer" the package, she then stated she never heard of such a thing. The manager reception was a complete joke. Had the reception in their restaurant which was very small and unable to accommodate the number of guests that attended. Only one bartender working which made getting drinks very slow. Draft beer system was not working properly not to mention the bartender had to walk to the other end of he bar to pour a beer. Kids running around, crying, pushing their way through people. The room was average but being on the north side we had the privilege the hearing the traffic throughout the night. Overall this is the worst Embassy Suites we have very stayed at.

Rebecca Friemann
2 years ago – Google

7

We stayed at the hotel with my in-laws and planned on sleeping on the pull out. Unsurprisingly, it wasn't very comfortable (more likely just from being a pull out) so we ended up sleeping on an air mattress. The room was overall comfortable. Everything was clean and the water pressure was good in the bathroom. The free breakfast was out of a lot but it's hard to complain about free. The hotel was a little dated but overall I would recommend it.

Barry Saxon
3 years ago – Google

8

The rooms are very nice. We had a suite so we had plenty of room. The staff is great pleasant and friendly. Would definitely come back to this hotel.

Josh Suppa
3 years ago – Google

8

Overall, I enjoyed my stay. It had a wonderful atrium and was open inside. The staff was friendly and helpful (and even accommodated my friends and I to give us rooms next to each other). The pool and fitness room were nice. My biggest issue was that breakfast was an hour and a half late and I was unable to eat before my wedding, free alcohol the night before was a fair trade though.

Hassan Tariq Saeed
3 years ago – Google

8

Stayed at Embassy Suites for one night on my way back to Canada. Rooms were good but require hardware and caulking maintenance. Breakfast was good. Parking was plentiful. Hotel staff were great.

Joseph McKinney
3 years ago – Google

10

Clean rooms, friendly staff. Complimentary in room snacks/drinks, manager socialand cooked to order breakfast are nice offerings from the hotel chain. The pool and hot tub and clean with good operating hours.

Josh Allor
3 years ago – Google

9

The room was awesome. I loved that it was split into two sections, bedroom and living room. Each had it's own TV. Unfortunately the TV in the bedroom had a horrible signal, so there were limited channels that came in clearly, but the living room was fine. They also had an open bar cocktail hour with hors d'oeuvre that was fun. The food in the restaurant was excellent. All of the staff were very polite and helpful.

James Conley
3 years ago – Google

10

Very nice place. Room was bigger than expected. Breakfast was awesome. I highly recommend this place.

Allen Deleon
3 years ago – Google

9

Very clean. Very courteous staff. Military friendly. And the manager's night on Thursdays is a must. Slightly confusing to navigate to it, but it truly is a hidden gem. Plenty of parking. Breakfast is excellent, eggs to order.

Robert Lima
3 years ago – Google

8

Love came up to Syracuse and stay at the Embassy Suite is very nice. Looking forward to bring my grandkids to enjoy the pool. Nice accommodation friendly environment this pleasant.

Melinda Diann
3 years ago – Google

10

Beautiful place. Great breakfast. Rooms were clean. Was quiet at night. Overall a restful stay.

Rae Letkiewicz
3 years ago – Google

5

It needs to be cleaned better! There was hair in the shower. The pool area is a hot mess! Used towels everywhere no clean towels at all! The staff in the pool area took my seat as I was sitting and said it was theirs! I felt that as a paying guest the least they could do was let me have the seat so I can watch my toddler swim. It was embarrassing to say the least! I really don't think we'll be back here

MikeV Gaming
3 years ago – Google

6

The staff was great, but refused to enforce certain policies they had in place. The room was fine, except there were lights that didn't work, the televisions restrict usage too much, and things were missing from my room like the hair dryer and staff didn't seem to care. The WiFi was also horrible, I used all my data on my phone just trying to connect to it during my stay.

Stephanie Swank
3 years ago – Google

5

Great staff, lunch and food was excellent, but conference room was dark and the hotel itself could use some color and interest. The plants are beautiful and the floors are great but everything else is a pinkish tan color ask the way to to the skylit Windows. Lovely space just needs some sprucing up

Shane Sloan
3 years ago – Google

5

It's a really nice place. Extremely nice. The 2 stars come off due to the fact that there were so many non guests, floating around in the pool area. It would seem that there are people who make a habit of sneaking in and swimming. The hot tub was inaccessible, but with the color of the water, I'm not sure that was a bad thing.

Samantha Evans
3 years ago – Google

8

Great breakfast. Affordable hotel. Some rooms were unclean and toilet overflowed. Besides those issues, nice stay.

stephanie Green
3 years ago – Google

8

Lobby was beautiful. The pool was nice, they had an adult only time from 10pm to midnight which was great. I dont enjoy an overcrowded pool full of kids on weekends.. The room was nice two seperate rooms.

marie elena navarro
3 years ago – Google

8

the location was a bit off the highway but centrally located to most attractions. last year I was placed in a much larger and "newer" suite so I was a little disappointed. I enjoyed my breakfast, managers reception and my conference very much so and the staff were wonderful.

Ginny Fraser
3 years ago – Google

8

Embassy was great. Complimentary breakfast was okay, but maybe could have been laid out better? Only real issue was the toilet would randomly run even when it hadnt been used in a while.

thomas scott
3 years ago – Google

7

Furniture is a little vintage, but everything was great. The people were so nice. Food was good and the lobby was a nice food and entertainment area. Our room was like a studio apartment - with electric fireplace and jacuzzi tub - it was great! Staff helped us with local things and got cabs for us.

Jaffrey Smith
3 years ago – Google

9

Beautiful hotel, very well maintained. Furnishings are modern and up to date. The evening reception is a very nice perk. The cooked to order breakfast was excellent. The cook went out of his way to prepare our daughters breakfast. She has celiac disease and he prepared her food in a different area to avoid any contamination. Considering how busy they...

Malcolm C
3 years ago – Google

7

The hotel was nice. Staff was very friendly, the place was clean. We happened to stay when a school trip was taking place. Also our room faces the highway so that woke us up. But a good stay either way.

Charles Walker
3 years ago – Google

7

Really nice atrium area, reminds of something you'd see in the Caribbean. The breakfast bar has good food but is a bit understaffed. It might be because the grill area for omelettes and hot food is too small for the volume of food being ordered. The room is nice and kept clean but the furniture, especially the fold out couch, is a bit ragged. Overall though, a nice hotel.

chris sirhc
3 years ago – Google

7

Very nice environment around the hotel. Too many people crammed into a little area for breakfast and "happy hour" (which gives complimentary drinks), but a good stay overall. Additionally, the rooms were a bit dark, but that's not much of a problem for some.

Danny Murdock
3 years ago – Google

8

Decent location. Can't beat breakfast and the evening reception. Wish there were better temperature controls in the room. I get that's it's October, but I'd still like the be able to use AC to cool the room when it gets too hot.

Debbie Murphy
3 years ago – Google

8

Large rooms. Typical Embassy Suites amenities. Indoor pool. Large Atrium area. Office facilities were nice. Meeting rooms. Free breakfast/dinner. Rooms could be updated. Good location.

MJ mj
3 years ago – Google

8

Nice place, had 5 rooms for family members recently. After HVAC issues in one room were handled all was good. Very nice staffers. Especially front desk lady from Cleveland. (Sorry, don't remember her name). The property (rooms etc.) is in need of updating. You can tell it was built in the 80s. It looks it in too many places.

Amy Coleman
3 years ago – Google

8

Wonderful stay. Loved the Managers Reception. Very nice staff. Mark is great and so is Michael.

Shanna Fields
3 years ago – Google

5

Clean and neat accommodations. Great amenities, love the cocktails and finger fiods. Nice scenery. In need of some upgrades to the actual hotel rooms. Microwaves and the sofa beds are at least 20 years old.

Tatiana Krawchuk
3 years ago – Google

7

Room was great. The comforter had a stain on it but I'm not going to throw a fit about it and we didn't have conditioner but nothing major. The bar service was horrible though. They only had one bartender and she must've been having a bad night,which I get, but you should still treat your patrons with respect and not be huffy and not tell them what you offer nor offer a drink menu. There were also a ton of children running through the halls and lobby unattended despite the numerous signs in the room and throughout halls and lobby about 18 and under needing to be accompanied by adult at all times. Morning breakfast was okay but they ran out of both carffes of coffee and only had decaf, it was never refilled while we ate so we made our coffee in the room. All in all, it was decent, I would return but for the price, I would of like some things payed more attention too.

Sona Sanghvi
3 years ago – Google

10

Loved the evening reception and complimentary breakfast associated with the package for our room. Appreciated the complimentary snacks and drinks also made available. The pool was full of children and that made it hard to enjoy. The facilities otherwise were really beautiful. The room should have been more thoroughly inspected after cleaning since it met most basic standards, but I feel that the suite we were in should have lined up to a higher standard.

Raja Sonnylal
4 years ago – Google

10

Such a great experience staying here. Great people at the counter, great room service and super breakfast. Super clean rooms. I just love the indoor garden. The ambiance of this hotel is second to non.

Benjamin Gratto
4 years ago – Google

10

The location was a little difficult to find on a dead end street next to the thru way! The rooms were very nice and spacious but the staff and service were the defining characteristics, they were amazing, courteous, and and friendly. Keep up the good work !

Tats De
4 years ago – Google

8

Good stay. Nice rooms, good decor, great breakfast and evening drink reception. dinner was subpar though. I will definitely try restaurants nearby instead of the inhouse grille

Danny Murdock
4 years ago – Google

8

Decent location. Can't beat breakfast and the evening reception. Which there were better temperature controls in the room. I get that's it's October, but I'd still like the be able to use AC to cool the room when it gets too hot.

RudeLotus
4 years ago – Google

6

A nice hotel in a good location, the Embassy Suites in Syracuse is above average in accommodations. Free breakfast made to order in the morning, and complimentary cocktails at night were very nice. However, the room was right next to a service area that was active (and LOUD) all hours of the night.

Jesica Gentry
4 years ago – Google

10

This is a beautiful top notch hotel. Gorgeous indoor garden with fish ponds. Lovely atmosphere. Upscale modern restaurant but reasonable prices. Amazing made to order breakfast, included in cost of the room. Well maintained and managed. Definitely choose this hotel!