 5 838 reviews

Embassy Suites by Hilton Williamsburg

3006 Mooretown Road, Williamsburg, VA 23185, United States Access

Embassy Suites by Hilton Williamsburg

We are committed to providing a safe, enjoyable experience from check-in to check-out. Please check with regional health and government authorities about specific policies that may be in place at the location of your stay. **Available**: Business Center, Complimentary Evening Social, Fitness Center, On-site Restaurant(s), Pool. Available but with **modified service**: Breakfast. Temporarily **not available**: Room Service. [Learn More](https://www.hilton.com/en/p/what-to-expect/)The Embassy Suites by Hilton Williamsburg is the premiere all-suite property in historic Williamsburg. This conveniently located hotel is a great place to come after your fun day visiting Colonial Williamsburg, Jamestown, Yorktown, Busch Gardens, Williamsburg Premium Outlets or Water Country. The hotel offers complimentary full cooked to order breakfast each morning, a complimentary evening cocktail reception each evening, complimentary Wi-Fi and complimentary self-parking. Each suite at the Embassy Suites by Hilton Williamsburg, offers a standard suite with a bedroom that has either 1 King bed or 2 Double Beds in the bedroom, with a living room with a queen pull-out sleeper sofa, refrigerator, microwave, coffeemaker, iron, ironing board, and hairdryer. The hotel also offers an indoor pool, 24 hour state of the art fitness center, the Atrium Cafe' Grill and Lounge and an on-site gift shop for any craving. Located just 1.5 miles from Colonial Williamsburg's Merchant Square, the hotel is convenient to all area attractions. Not here to play? Not a problem, the hotel offers quiet corridors to relax at the end of your busy workday.Embassy Suites Williamsburg Hotel Guest Rooms Feature: All new two-room guest suites. We are the only full-service, all-suite hotel in Williamsburg, Virginia. Fully equipped with two 32" LCD HDTVs with cable and Pay-Per-View movies, a refrigerator, microwave oven, coffee maker, two telephones with data ports and a well lit dining/work table. Disney

The Embassy Suites Williamsburg hotel is conveniently located within minutes of Historical Colonial Williamsburg, Busch Gardens, Water Country USA, Prime Outlets, Jamestown Settlement, Yorktown, 14 golf courses, Williamsburg Winery, and government facilities.


  • Internet
    FREE WiFi
  • High speed Internet
  • High speed wireless
  • Transportation
    FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Train access
  • Front desk
    24-hour reception
  • Baggage hold
  • Check-in kiosk
  • Concierge desk
  • Early check-in
  • Express check-in
  • Express check-out
  • Front desk
  • Late check-out available
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Private bath or shower
  • Public area air conditioned
  • Hotel service
    24-hour security
  • ATM/Cash machine
  • Dry cleaning
  • Fire safety compliant
  • Full service housekeeping
  • Hair dryer
  • Housekeeping daily
  • Ironing board
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Turndown service
  • Valet cleaning
  • Valet same day dry cleaning
  • Wakeup service
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Travelling with others
    Children welcome
  • Children's play area
  • Pets welcome
  • Playground
  • Accessible
    Accessible facilities
  • Elevators
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement


  • Communication
    Multi-line phone
  • Speaker phone
  • Two-line phone
  • Voice mail
  • Bedding
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Full kitchen
  • Kitchen
  • Kitchenette
  • Microwave
  • Mini-refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
  • Data port
  • Desk
  • Desk with lamp
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors


  • Pool
    Indoor pool
  • Pool
  • Wellness
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Cardiovascular exercise
  • Exercise gym
  • Fitness center
  • Weightlifting
  • Sport
  • Racquetball
  • Tennis court
  • Games / movies
    Game room

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Services
    Room service
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Cocktail lounge
  • Lounges/Bars
  • Restaurant


  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 16:00
  • Check-out Time: 11:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 17 years of age and younger stay free in their parent's room when using existing bedding

Pets are allowed upon request
$75(1-4n),$125(5+n)2petsMax,dog/cat only

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 1
  • Number of Sleeping Rooms: 161
  • Largest Meeting Room Size: 825 sq. ft.


  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking


  • Security guards
  • Max seating capacity


Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.

  •  Local and seasonal food
  •  Local community involvement


ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews - Google and TiCATi reviews 8 38 reviews

choosing joy
2 years ago – Google


Well, VA is in phase 3 of opening and this hotel is giving you a tiny yogurt, apple, and a granola bar for breakfast. So if u are lactose intolerant, too bad. Embassy is known for their breakfasts, And of all the hotels I’ve stayed at in last week of travels, this was the slackest! The owners are dropping the ball... it’s bad when Hampton shows the guests more courtesy than the Embassy.
Room appeared clean, just carpet stains. We r just so disappointed in the customer service. You’d expect them to do better by offering muffins or hot breakfast sandwiches like Hampton did. This was an insult. Not even water!

Brad B
3 years ago – Google


Loved this place! Convenient location, quiet. Good sized rooms. Complimentary breakfast to get the day started and a Happy hour to get the day ended. Plenty of free parking.

M johnson
3 years ago – Google


The hotel is old and needs repairs, updates are really needed. Our room smells like wet animals, and periodically during the day the room and hall are filled with the smell of food. There's a plaster bubble that drips water when shower is on. It's very unsettling. The front desk is nice and housekeeping. The people serving and cooking the breakfast needs a little help with smiling and being polite. Maybe there should be rooms specifically for pet owners. Because I don't want to pay to lay on furniture that someone's pet has been all over. I don't have pet so I don't want pet hair or smells on me! Remember whose the paying customers.

Rosewood Virginia
3 years ago – Google


Always if possible stay at Embassy Suites, they are nicely furnished, room to relax as well as a bedroom. The breakfast is very good and having a chef on hand to cook for you it is really nice. Good selection too for their breakfast from fruit juices, tea, coffee, then cereals, cooked hot food, an omelette station, and pastries etc. Their happy hour at the end of the day is also a nice touch, just wish other hotels did the same. The foyer was nicely decorated for Christmas with a nice big tree. Staff are always helpful and friendly. Great hotel.

Taylor Young
4 years ago – Google


Not your standard Embassy Suites. Still has the manager special and great breakfast but the lobby is not the traditional Forest motif, and the rooms are somewhat dated. Tried to check in early but there weren't any rooms available, which is fine, however it was brought to my attention that their computer system had me down for a smoking room even though my reservation was for non-smoking. I requested it be changed to non-smoking and then when it came back at 11pm that night, it still hadn't been changed which was somewhat annoying. Fortunately the new staff was fantastic and was able to find me a non-smoking room.

Stephen Leslie
4 years ago – Google


The hotel is awesome, the breakfast was awesome. Everything you could want. The only reason I am not giving it 5 stars was because we came back to the hotel and the room stunk. Someone was smoking in the next room. They gave me a week excuse saying though our room was not smoking the next room wasn't. Having asthma this was not good. They sent someone up to febreeze quickly but it didn't last all night. They didn't give us any break for the inconvenience of having to wash all our clothes.

Kelley Mills
4 years ago – Google


Took our softball team for a tournament and stayed here. Fantastic customer service, great breakfast to get them going and free happy hour for the parents. Kudos to Greg Walker Sr. and Chef Clyde for treating our players like special guests! Close to tons of restaurants, downtown, shopping and Busch Gardens. Just wish the patio area was larger!

Al Lukas
4 years ago – Google


The staff was exceptional and very attentive. We had a reception area and the air conditioning was not working and it appears that it had been out for some time. Some of our guest has issues with the AC units in their rooms as well.

Jeffrey Bartholomew
4 years ago – Google


Really like this hotel, stayed here twice and it’s become our go-to hotel for Williamsburg trips.

Hotel and rooms are very clean.
Rooms are big and have everything you need.
Complex had a good layout.
Excellent complimentary breakfast in morning.
Two-hour complimentary happy hour (select drinks) in evening.
Parking is good with convenient side entrance.

Only area they need to improve on is room housekeeping during stay. Sometimes they don’t show up until very late (after 5pm) if at all.

Lisa Bullock
4 years ago – Google


This is a nice place to stay. Will definitely be back. Convenient to all places that we wanted to visit. Staff was nice and helpful.

Eileen Watkins
4 years ago – Google


This is a very family-friendly place. They have great made-to-order omelets each morning. They now have 2-bedroom 2-bath suites, great for a big family. Indoor pool, fitness center on site. The 2-bed 2-bath suites have 4 TVs. Our kids loved having their own shows without fighting over it. These rooms also have 2 fridges, 2 microwaves,a dining and living area, which has a sofa bed. Very nice hotel.

Ninajo Hennessee
4 years ago – Google


The night hotel staff surprised my daughter with yummy chocolate lava cake tonight at the happy hour, and serenaded her with a beautiful rendition of happy birthday. The cake was delicious, and the free happy hour sangria was perfect. The bartenders and servers were polite and had such positive attitudes that it really made the night perfect.

Stewart J
4 years ago – Google


Very nice atreum, bar and breakfast and dinner area. Managers reception was very nice...the crispy pita was excellent. The gym was good with free weights , benches, cable machine, pull ups and cardio equipment. Building is older but the rooms and inside have been nicely renovated. 2nd time visiting this location, I'll be back.

Benjamin McCausland
5 years ago – Google


I had a GREAT stay, they were very accommodating although at times the hotel was quite humid. I highly recommend staying here if you planning a short stay in Williamsburg, VA

James Schwartz
5 years ago – Google


Altogether a great visit. A clean two room suite at an extremely reasonable price. Excellent breakfast complete with an omelet station. The hotel also finger food at a social hour in the evening.

Trish Happel
5 years ago – Google


Best hotel I've stayed at in Williamsburg. Clean rooms, friendly staff and all night coffee/tea. I will definitely tell my friends.

C Adams
5 years ago – Google


Great location if visiting Colonial Williamsburg. Great value for price, which includes made-to-order breakfast with plenty of seating space. Nice 2 room suite.

James B
5 years ago – Google


First time staying at the Embassy Suites in Williasmburg and I have to say, NICE PLACE! Front desk was VERY helpful and gave plenty of tips on where to eat. Happy hour and breakfast included, NICE! Room was, OK and the heater/AC ran ALL THE TIME! The bathroom area was mostly clean, with some pink spots in the shower from mold/mildew. I could NEVER get the WIFI to work properly on any device. The front desk folks couldn't get it to work either, would have been nice though. All in all, nice place and will stay there again. Thanks!

Richard Stoehr
5 years ago – Google


Great friendly management group. Fun (and free) happy hour every night. Close to Colonial area. We loved it.

Michelle Durand
5 years ago – Google


The breakfast buffet was awesome and my omelette was delicious! Room and bed was comfortable except for the pillows. Enjoyable stay

Benjamin Robinson
5 years ago – Google


Smelled like sewage/poop in the lobby 2 out of 3 days I was there. I stay here for the Happy Hour, 5:30-7:30 free drinks and snacks, great way to end the day when you are on the road. 5 stars if no smell.

Christian Zapata
5 years ago – Google


When we realized that we were going to miss the happy hour from 4:30-5:30, we went to the manager to see if he could do anything for us. We ended up with two cards for 2 beers on the house. Great manager made a great experience

Sandra Bennett
5 years ago – Google


Our favorite place to stay in Williamsburg. We have gotten to know De'Janae (bartender) and Jackie (housekeeping) due to our frequent trips and their hospitality. Very clean hotel and close to everything.

Kendra Mitchell
5 years ago – Google


The front desk clerk was great and attentive... The chef on duty was polite and very helpful of suggestions on the menu and even the security guard on duty was attentive to accommodating us with any issues... I would vist again... Beautiful experience...

Emily Rabe
5 years ago – Google


This hotel has the friendliest staff I have ever experienced. The entire city was closed down due to a snow storm but they made sure we were fed. They addressed a minor need in my room quickly. The staff truly went above and beyond to make sure our group had everything we needed.

John Nagy
5 years ago – Google


Great location and great service. The included full, made to order breakfast is a real treat and sets you up nicely for a full day sightseeing in Colonial Williamsburg or hitting the rides at Busch Gardens.

Maurice Smith
5 years ago – Google


Beautiful clean hotel staff is very friendly and professional the manager was very polite and welcoming!!! It's also in a perfect location

Richard Pearlman
5 years ago – Google


Really nice rooms, good breakfast and evening snacks/drinks. Highly recommend.

Shane Mann
5 years ago – Google


Hotel is dated. Our room smelled of mildew and the cabinet in the main room had gouged missing. Staff was friendly and helpful, clearly doing their best with a dated property. Common areas on first floor were clean. Hallways upstairs had debris on them my entire 3 day stay.

Complimentary breakfast is really nice with made to order omelets. Evening reception is nice as well.

Probably a 2 star, but I give them 3 due to the staff and breakfast.

Sharon Jordan
5 years ago – Google


I enjoyed my 3 day stay!!! The breakfast was great and Happy your was also wonderful and relaxing!!! I️ would recommend anyone to stay a embassy suites!!

Kailash Ranganathan
5 years ago – Google


It was a very good hotel with nice service and big rooms. I enjoyed it

James Mifflin
5 years ago – Google


very nice hotel, beautiful Lobby. great friendly staff. Nice art work in the lobby.

Hillary Clagett
5 years ago – Google


The hotel staff is very helpful and friendly and it's located near everything. The free breakfast is great!

Jacob Jenner
5 years ago – Google


Comfortable beds (and an alright sofabed), nice breakfast, a well equipped gym, and free booze at the reception every evening. The room could have been updated with a more contemporary decor but overall it was pretty good.

Tara F
5 years ago – Google


Love Embassy Suites. Never disappointed. Got the 2 bedroom on 1st floor and it is soo spacious and nice. Pool is a nice indoor and breakfast is always good. Staff very friendly upon check in. Highly recommend it.

Elaine Foster
5 years ago – Google


They have a full breakfast and the rooms are nice. The only down side is there is no air in the elevators or in the halls. It was very hot

Christian Jones
5 years ago – Google


Nice spacious room for family trips to Busch gardens. Extremely helpful staff. Good breakfast included in room rate.

Winie Smith
5 years ago – Google


Oh my! Where to start? We had fun, and last person working here that we met made us feel like family. They all bend over backwards to accommodate us and my kids absolutely adore Lester Martin who is an angel. He made us feel super special and from the look of things, we figured he made everyone feel the same way. We will definitely be back in a few months. Thank you so much for having us and making our stay so memorable

Oona Henry
5 years ago – Google


We made reservations for 7 days ( Friday June 30 - Friday July 7). Our reservation was divided into 2 bookings for which we had dual confirmation numbers. Upon arrival the front desk was made aware of the dual reservations and assured us that they will be able to keep us in the same rooms. On arrival to our room we discovered that we did not get the 2 room king for which we were confirmed. Instead we got a one bedroom with a sleeper sofa (double) which had someone else's used sheets in place when we tried to set up the bed. We were a family of 4 but they keep giving us 3 sets of towels, of the 7 days ur room was cleaned only twice. To make matters worse our credit card was charged an additional $500 with no statement provided. My husband called the hotel to request an explanation, he was on hold for 20 minutes only to be transferred to another department. We requested a billing statement but was told a statement will not be available since we paid in advance through a third party and our credit card should have not been charged. We were assured the charges will be reversed in a few days. This leaves us with $500 less on the credit card for transactions. I can assure you that we will not be staying at this hotel again.

Natasha Blaskovich
5 years ago – Google


Very helpful staff, lovely hotel, clean. No complaints. Wonderful choice for Colonial Williamsburg visits too. Only 10 minutes from the town.

TheSebear Person
6 years ago – Google


The Embassy suites are great rooms for multiple people. There are two beds and couch that pulls out into a bed. It includes many different utilities and is a great place to stay the night.

Joshua Gerhart
6 years ago – Google


Very clean and tidy rooms and great breakfast in the morning. They also have a heated saltwater pool. What more could you ask for?

Teresa Jones
6 years ago – Google


I always like the perks and the atmosphere at Embassy hotels. Staff was very accommodating and other guests are always friendly. Love the the bar and open lounge area. Plenty of accessible parking. Could not give five stars as cleaning staff were very noisy and some guests were playing in the elevators when we arrived.

james stewart
6 years ago – Google


This is a VERY BUSY hotel. A lot of school tours come through here to visit WIlliamsburg on their way to DC and back.

The rooms were a bit small, but our 4 person family were snug in the 1 room suite. The kids never complained about sleeping on the pull-out, so it must have been pretty comfortable.

The fitness center is large and very well equipped for both cardio and weight training.

The included breakfast is top notch. Very well made omelets and french toast and the staff were very friendly and experienced at turning a lot of rood and rooms in short order when hundreds of middle and high school kids are moving through the hotel.

Amy Morin
6 years ago – Google


Beautiful hotel. Amazing breakfast. Able to accommodate large school groups very well. Rooms are spacious and very clean. Great stay.

Barbara Wilcox
6 years ago – Google


The location of this property was convenient. But it had some things that were just a bit off.When we ararrived we were told that the hot water did not work and they were in the process of finding what was wrong and foxing it, but they could not say when it would be fixed. When asked how we were supposed to take a shower the response seemed to be a large shrug with no helpful suggestions other than a discount should the problem persist. We were not offered to cancel our reservation without penalty. Fortunately the hot water was fixes by morning. The door to the bedroom also did not stay closed, but was fixed. The mattress pad on the fold out was dirty, a security guard came to replace it and insisted it wasn't dirty even though it was covered in black things

Dave Evans
6 years ago – Google


Nice hotel but restaurant /bar area not big enough. Had problems with hot water in the mornings. Staff very friendly.

Quincy Yearby
6 years ago – Google


First time staying since the remodel and it was amazing. The staff and the room was great. The managers reception was very nice. The breakfast was very good.

Nathan Rothman
6 years ago – Google


Clean, comfortable room. The staff was friendly. We enjoyed the happy hour while watching the game and chatting with other guests. The cook to order breakfast was great and the cook was friendly. Will definitely be staying again.

mark meister
6 years ago – Google


Clean and spacious rooms. Comfortable sofa in the sitting area as well. Bathroom was clean. Shower was small but adequate.

Our stay came with a free breakfast that was filling.

Overall we would stay here again.

Dorette Grasinger
6 years ago – Google


Very clean,friendly and helpful staff. Good made to order breakfast,and the complimentary 'adult beverage ' in the evening was a nice touch.

Caitlin Frazier
6 years ago – Google


Smaller rooms than most Embassy Suites I've stayed at before. Modern interior. Beds were incredibly comfortable. Excellent selection for breakfast. More drinks were offered during the complimentary drink period than I'd expected. Very friendly staff. Would stay again.

Charles Deal
6 years ago – Google


Facility is nice. Pool was warm, but no hot tub. Would have preferred the bathroom to be closer to the bedroom.

LaKeesha Walls
6 years ago – Google


I stayed here for three weeks. Hotel was clean. Beds were comfortable. Staff was friendly. Kesha and DJ were great bartenders. The only problem was the breakfast. The bacon was way over cooked more often than not and the omelette was more of an egg wrap. The only person that could make a good omelette is Theresa. I would definitely stay here but unless Theresa is cooking, I'd pass on a made to order breakfast.

Eric M Griffin
6 years ago – Google


Room 318 . Clean and comfortable. House keeping is top notch. Breakfast was included, so I wasn't expecting much. Happy to say it was good.

Stephen Smith
6 years ago – Google


This was gud hotel wit wots of fud. Dey had wots of pool.

Eric Backman
6 years ago – Google


The rooms are nice, well appointed, but the air conditioning struggles to move air in the room. It took all night to bring the air down to a comfortable temperature, and because the air circulation is poor, it still isnt helping much. Room service was alright, but they asked me how I wanted my burger cooked and if I wanted fries or onion rings. Had they not asked, I'd have been fine with what I got, bit my order of 'Medium' with onion rings came up to the room 'Well' and with fries. It wasn't at all worth the expense, really. Breakfast was fantastic. Huge spread, made to order, and free drinks at the bar between 5 and 7:30pm.

Oscar Gomez
7 years ago – Google


The place has been recently remodeled, so it's looks great. The room was great, service was good and the breakfast buffet is great to, especially if you have a large family. Ventilation needs works, stayed in a non smoking room but was on a smoking floor, so whenever anyone smoked the smell came into our room causing us great discomfort.

Steven Ramirez
7 years ago – Google


Feels like home away from. Friendly staff and a very clean environment. Great breakfast and great staff. Would highly recommend.

Kim Torres
7 years ago – Google


Awesome visit!! Brought kids ,friends and family for Busch Gardens and had a late arrival with starving kids. The front desk crew help me with a room service meal with courtesy and extremely fast service, room service and house guests service quick, polite ,courteous. Their breakfast was very well stocked with omelet station bacon eggs grits oatmeal etc. This will be the only hotel I stay while visiting Busch Gardens in the future Thank you for your hospitality.

F Plump
7 years ago – Google


Recently stayed here during the 4th of July with family. Despite some of the negative reviews, I was very happy with my stay. The rooms were not that big but they were functional and well kept. The staff was friendly, pool was nice, and to cut down on my spending Happy Hour every day for 2 hours or so and a great free hot breakfast every morning.

Michael Glover
8 years ago – Google


We booked this hotel for our 5 year anniversary weekend.

Saying we were disappointed is probably the understatement of the year. Anything/everything that could go wrong did. The Hotel was under renovations and we had no idea! The Bar was closed so the put two kegs on a luggage cart and said Happy Hour! The thermostat in the "Newly Renovated" room they put us in was broke. 2-1/2 hours later still not fixed but they did move us too another room...that just happened to smell like an ASHTRAY.

Upon check out, the manager on duty did offer $50.00 off our bill. But honestly, after all of this, I felt like they should have done more. If it were just one of those things, I could see the discount, but considering this stay was a calamity of events (seriously, we felt like we were on a TV show getting Punk'd) I feel like they should have picked up the tab for the entire stay or offered a voucher for a free stay another time.

An email to customer service (corporate) only gets forwarded to the local property for response so don't think that will help you if you are not happy with your stay.