 1 978 reviews

Halekulani Hotel

2199 Kalia Road, Honolulu, HI 96815, United States Access

Halekulani Hotel

***Hotel temporarily closed until June 30 2020***
Located on the Beach at Waikiki - with the pristine Pacific Ocean at our door step and the excitement of Waikiki within walking distance of our oasis of tranquility. Gracious hospitality and service. Award winning hotel. Award winning restaurants - AAA 5 diamond 15 consecutive years. Conveniently located near shopping downtown Honolulu museums and more. All 453 rooms and suites have elegant furnishings providing a more spacious feeling enhanced guestroom technology reconceived guest bathroom facilities guestroom accessories and amenities revitalized guest bedding and linens contemporary lanai furniture sophisticated contemporary lighting design modernized Main Kitchen and back of house improvements new rooftops and roof tiles re-designed and renewed Halekulani Logo Boutique.

Located on the beach at Waikiki. HNL- Honolulu International Airport is 10 miles southeast - Located on the beach at Waikiki Halekulani which means House Befitting Heaven is Honolulus luxurious resort hotel. An oaisis of traquility and refinement in the heart of Waikiki Halekulani is gracious personalized service and spectacular ocean and Diamond Head views. For those looking for the excitement Halekulani is just steps from the hustle and bustle of Waikiki - Kalakaua Avenue.

Accessibility

Halekulani Hotel
2199 Kalia Road, Honolulu, HI 96815, United States

Hotel

  • Internet
    FREE Internet access
  • FREE WiFi
  • High speed Internet
  • High speed wireless
  • Transportation
    Indoor parking
  • Valet parking
  • Front desk
    24-hour reception
  • Bell staff/porter
  • Car rental
  • Concierge desk
  • Early check-in
  • Late check-out available
  • Storage space
  • Technical concierge
  • Video review billing
  • Work away
    Photocopy center
  • Secretarial service
  • Translation services
  • General
    Air conditioning
  • Connecting rooms
  • Interior corridors
  • Non-smoking rooms
  • Hotel service
    24-hour security
  • ATM/Cash machine
  • Currency exchange
  • Doctor on call
  • Dry cleaning
  • Laundry/Valet service
  • Onsite laundry
  • Public address system
  • Safe deposit box
  • Security
  • Shoe shine stand
  • Turndown service
  • Wakeup service
  • Outlets
    Gift/News stand
  • Hairdresser/Barber
  • Sundry/Convenience store
  • Travelling with others
    Babysitting service
  • Child programs
  • Children welcome
  • Family plan
  • Accessible
    Accessible facilities
  • Accessible parking
  • Accessible rooms
  • Elevators
  • Events
    Catering services
  • Conference facilities
  • Meeting rooms

Rooms

  • Communication
    FREE local calls
  • Speaker phone
  • Voice mail
  • Bedding
    Super comfy bed
  • Special features
    Balcony/Lanai/Terrace
  • Blackout drapes/curtains
  • Soundproofed room
  • Bathroom
    Phone in bathroom
  • Shower
  • Entertainment
    AM/FM radio
  • Cable television
  • FREE newspaper
  • Premium movie channels
  • TV
  • VCR movies
  • Business
    Data port
  • Desk
  • Telephone
  • General
    Alarm clock
  • Non-smoking
  • Safe
  • Smoke detectors
  • Trouser/Pant press
  • Accessible
    Accessible room
  • Fire alarm with light

Recreation

  • Wellness
    Massage services
  • Solarium
  • Fitness
    Weightlifting
  • Sport
    Scuba diving
  • Snorkeling
  • Cultural
    Boating
  • Children's program
  • Nightclub
  • Games / movies
    DVD/video rental

Food and Drink

  • Meal plan
    FREE continental breakfast
  • Services
    Executive floor
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Coffee shop
  • Lounges/Bars
  • Restaurant

Breakfast

  • FREE continental breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
To be cancelled 72 hours prior to 1300 on arrival day. Cancellation Penalty is 1 nights. Suites-1NT within 30 days. Remaining NTS within 7 days.A1SF1KB1SA2S-1NT penalty. Remaining NTS within 30 days. Standard room No Show will be charged 1nt penatly. Suite No Show will lose full suite deposit.Exceptions may apply- please see rate rules.

Travel with others

Children policy
No additional charge for one child 17 years old and under if utilizing existing bedding. If an extra bed is required 50USD will be assessed.Families travelling together who reserve an Ocean View/Ocean Front or Diamond Head Ocean Front room at rack rate receive the 2nd room at 50PCT. Max 3 guests per room. 3rd pax chg of 140USD p/nt. Rooms must be booked in same category with same arrival and departure.Summer and Winter programs offered. Ages 5-12 years. Please contact the Concierge for dates.

Pets are not allowed.

Payment type

      

Language spoken

  • English

Welcome capacity

  • Number of Meeting Rooms: 9
  • Number of Sleeping Rooms: 453
  • Largest Meeting Room Size: 6400 sq. ft.
  • Largest Meeting Room Capacity: 600

Parking

  • Accessible parking
  • Indoor parking
  • Valet parking

Amenities

  • Flip chart and markers
  • Other equipment and facilities
  • Lectern
  • Natural daylight
  • Screen
  • Wireless microphones
  • Backstage projector
  • Overhead projector
  • Video conferencing
  • Heating/cooling controls
  • Platform
  • Video recording
  • In-house AV department
  • Monitors
  • Dance floor

Environment

Property's Green Action

Certifications

WWF

WWF aims to build a future where human needs are met in harmony with nature.

It is focused around 6 ambitious goals with people at the center:
WWF's work has evolved from saving species and landscapes to addressing the larger global threats and forces that impact them. Recognizing that the problems facing our planet are increasingly more complex and urgent. The new strategy puts people at the center and organizes our work around six key areas: forests, marine, freshwater, wildlife, food and climate. By linking these six areas in an integrated approach, WWF can direct all resources to protecting vulnerable places, species and communities worldwide.

People are at the center because together we can change the trajectory of the threats to nature, and help ensure nature's ability to provide - for the sake of every living thing, including ourselves. To accomplish goals, WWF works to educate and influence people into making sustainable choices and decisions, including those who work in business and make decisions around the use of natural resources, and those who work in government and set policy that impacts nature.

Most helpful reviews 9 78 reviews

A Google User
2 years ago – Google

10

I dined at house without a key. The staff were accommodating to my needs. The music was nice, the view was gorgeous. I did have hard time hearing what they would say. I wish the mic was a little louder. Overall, it was an enjoyable time.

Lynnette Sue
2 years ago – Google

10

Attended a wedding anniversary event there this weekend. The food was decent, the service was great! The grounds were beautiful, I wish I had known we could have made use of some of the amenities, but alas (10 hr parking validation!). Was most amused by the bidets in the restrooms. :D

Spicy Meatball
2 years ago – Google

10

Attended an early evening wedding ceremony and the place is fantastic. The venue is definitely romantic, beautiful ocean view and the service is spot on and prompt. The setup for a buffet dinner is very quaint island style, food is of wide variety and simply delicious! Well done Halekulani!!!

SunshineLaw Fan
2 years ago – Google

9

Wonderful, worth the splurge. Dine outdoors at House Without a Key, especially at sunset and then under the stars is like a magical dream, unforgettable. The rooms are havens of comfort. Small beach, but easy walk to the rest of Waikiki, a nice stroll. Staff greets you by name on the phone, eager to help.

Phyllis Mitchell
2 years ago – Google

4

Hotel AC in our room was filled with mold for our first 3 weeks there. Took them a week after discovery to get a proper remediation company out and clean it. took that crew 8 hours to do so. In the meantime, they refused to change our room. Made us both ill. Not a good experience. towards the end of stay they changed our room to just above a floor under construction. Even the glasses in the room rattled. They also could not remember a simple request to not bring any thing for consumption with gluten and not to bring latex products in room due to significant medical issues with those substances. They need to seriously rethink their customer service.... Much could be improved.

Jenna Takenouchi
2 years ago – Google

10

Always enjoy coming here. The food is excellent and the staff is always helpful. I was here for a wedding and forgot the gift in the car when we valeted, but they were nice enough to go to the car for me and get it.

HC L
2 years ago – Google

10

We stayed there for our honeymoon and enjoyed every single moment there! The staff was very friendly, helpful and welcoming. The property was very well maintained and beautifully designed and decorated. We definitely will go back again to celebrate our anniversary in the future.

Rosann Epp
2 years ago – Google

10

Amazing hotel. Staff is very accommodating. Hospitality room available until your room is ready. Secure floors and property. House without a key buffet breakfast offers everything you can think of to eat. Concierge is extremely helpful. Hotel is on the beach. Pool is beautiful.

Jiyun Lee
2 years ago – Google

6

The hotel’s facilities(outside pool, restaurant, live performance, coffee bar) are great. Halekulani signature pool is very pretty. However, I think their rooms are over-priced when compared to other 5-star hotel’s. I found the room was so small without any view although we did choose a room with a garden view. We had to pay more to upgrade to a partial ocean view to see its garden. If you are okay with a small sized room, this hotel would be nice! There are many staff who are not fluent in English, but Japanese.

Sarah Haans
2 years ago – Google

9

Most friendly staff, was like a home away from home. House keeping comes twice a day, gives you fresh towels and as much bottled water as you need per day. We had 5 rooms as we were on a family holiday, each room was perfect, amazing views of the pool and ocean. So clean. Thank you for making our stay one to remember, we will be back!!!!

amy tsutsumi
2 years ago – Google

8

This was not our first stay at Halekulani. We our annual visitors and always have a fantastic visit and feel right at home. The staff feels like extended family. Particularly the House Without A Key staff at breakfast, the pools staff and Auntie Melba who leads the Friday morning Back of the House tours. This hotel is an oasis amidst the chaos of Waikiki with direct beach access. Luxury at its finest. They were doing construction on some of the rooms so it was noisy and not as polished looking as usual while we were there and we ended up getting stuck in an elevator. Thus, the 4-star rating. Otherwise, this is an absolutely lovely place to stay. I highly recommend it.

Ai Sasaki
2 years ago – Google

7

We went to the restaurant for our auntie's late birthday celebration. . The server names James were great! Attentive, patient and knowledgeable with menus and specials. Their valet staffs to concierge teams all of them are excellent with their customers service except for we felt ..the one of severs who's kept refilling water n take away our dishes who needed to be retrained his service skills. He kept splashing water on our laps, abruptly coming between Us to collect the dishes I know he didn't do it on purpose but it just felt he wasn't careful either...👎

Kenji Muramoto
2 years ago – Google

10

Best service at a hotel I've ever had! Had my wedding there and it went so smooth I barely had to do a thing. The staff from the hotel were attentive, polite, and very efficient. Our room was beautiful and highly recommend staying here.

Reagan Stevens
2 years ago – Google

4

We made a last minute decision on Sunday morning to have brunch at Orchids based on recommendations and reviews. We did not have a reservation and my voice to you is this: "If you don't have a reservation DO NOT GO HERE." We were treated VERY impolitely by the hostess staff.. casual cold is how I would best describe our reception. We were seated in a side room with about 10 tables across the lobby from the buffet. Away from the ocean view, away from the piano, away from the food. Basically put into the back yard. As I looked around we were dressed like most of the other guests and there were empty tables throughout our meal. So, we spent $138. for brunch for two people, $64. for four mimosas, a decent gratuity since the server was good enough and had nothing to do with our initial treatment. I mentioned our concern to the manager on duty with a fairly concise and detailed explanation of how we were treated and of our feelings. He spoke not one single word to me in response. All I got was a meaningless nod- equally as dismissive as the two hostesses. As far as food goes, it was just exactly like each and every other high end brunch I've ever had in a similar hotel environment. It was good, it had big variety, and would have been a pleasant experience under better circumstances. I realize we did not have reservations but some communication would have been welcomed about why we were seated in a completely different and remote area. Again, away from the ocean view, away from the food, away from the piano, and essentially not in any way a part of the brunch activities ... yet, at full price. If they didn't want to serve us for whatever reasons, then they could have just said they were booked. They did not. They took our money, stuck us in a back room, and took our money. In summary, we spent right at $260. for brunch and were denied the view and the overall experience that we had expected and hoped for. We just won't ever plan on doing this again and have a very negative feeling towards this hotel in general so it will be OFF the list of options of places to stay on future trips.

sbattosai yann
2 years ago – Google

9

Orchids restaurant in the beautiful Halekulani hotel. Dress code, beautiful food plates. Nice, very nice restaurant. Only issue was we were the last seating and they ran out of fancy fish dishes. They replaced it with salmon which was less fancy. Overall great experience still.

jessica yamamoto
2 years ago – Google

7

Had Sunday brunch at orchids restaurant. Food, service and atmosphere were great. Worth 70 dollars of you can eat a lot. If not, may not be worth it. Quality of items were pretty good. My favorite was the suckling pig.

Ricky Yamamoto
2 years ago – Google

10

I had the brunch buffet at the Orchids restaurant. We had a ocean view and the service was excellent! The buffet was pricey, but had there was a wonderful selection of hot and cold items. The food quality was very good and the staff there were pleasant and attentive.

amy tsutsumi
2 years ago – Google

8

This was not our first stay at Halekulani. We our annual visitors and always have a fantastic visit and feel right at home. The staff feels like extended family. Particularly the House Without A Key staff at breakfast, the pools staff and Auntie Melba who leads the Friday morning Back of the House tours. This hotel is an oasis amidst the chaos of Waikiki with direct beach access. Luxury at its finest. They were doing construction on some of the rooms so it was noisy and not as polished looking as usual while we were there and we ended up getting stuck in an elevator. This, the 4-star rating. Otherwise, this is an absolutely lovely place to stay. I highly recommend it.

Martin Cremer
2 years ago – Google

10

I've stayed at this hotel twice and especially enjoyed my last visit for Christmas. It occupies a beautiful stretch of beach in Waikiki. Its a short walk to just about anywhere you need to go in town. The main restaurant and bar has a mainstage that hosts the best Hawaiian band in town. The rooms would benefit from a rennovation but the lobby and surrounding grounds are flawless. Hopefully, you're spending time outside the room in this island paradise.

Ann Meyer
2 years ago – Google

9

From check in to our sad check out this hotel has customer service and a luxurious ambience down. Our room was beautiful, opening up to a gorgeous courtyard, pool, and ocean view. There was champagne chilling for my husbands birthday and the ice bucket was full each evening. The bed and bath were immaculate and elegant. We dined twice at House Without a Key and had a lovely dinner and sunset with fabulous live entertainment- different groups each night. We were so disappointed to leave for Maui and none of our subsequent hotels could measure up. Cannot wait to return! Thank you!!

Ryan Senese
2 years ago – Google

9

This review is for House Without a Key: I came here for an after-valentine's day dinner with my girlfriend. Drinks were great, the Mai tais are really as good as they say. Food was good, perhaps a little expensive. The atmosphere was remarkable! Great view and live music made for a great time

Yuki Y
2 years ago – Google

9

Very magical place. We stayed at the ocean front room on our honeymoon. You'll see beautiful ocean, diamond Head, sunset, with sound of waves and birds. In the evening, they have very classy Hawaiian music and hula show at the terrace downstairs by the beach. We could hear and enjoy the music from our Lanai in the evening. It was magical. Staffs are very attentive, and makes the stay very pleasant. Bed is heavenly. Highly recommend to stay there on special occasions.

John Vines
2 years ago – Google

10

Had dinner in one of the ballrooms for a fundraising event. Dinner was great, service was excellent. Grounds are clean. Hotel is high class (⭐⭐⭐⭐⭐) with immaculate gardens and grounds. Restrooms are clean with bidet toilet seats. Hotel is on Waikiki beach strip, with ample shopping, restaurants and swimming. Expect to spend some money.

Moni B.
2 years ago – Google

10

Met friends who were guests at the hotel for a late lunch at "House Without A Key", the Halekulani's casual dining establishment. Food & drinks were great and their service top notch!! Highly recommend dining here for any meal, especially nice as it was open for "off-hour" dining. Warm & friendly attentive staff and their moist & flavorful coconut cake is out of this world! Beautiful views of the ocean, and if you dine there in the late afternoon/evening there is very fine Hawaiian entertainment (music & hula) performed by well known local talent.

Kathy Snyder
2 years ago – Google

10

Wonderful resort...they treat every guest like they are the most important person in the world. Special souvenirs and treats are left in the room each day and there are wonderful tours, entertainment and outings included. In the heart of Waikiki, but on the ocean, so it is peaceful.

Michelet Gros
2 years ago – Google

9

We stayed here for 2 days for our wedding off property. It was simply the best experience we have ever had at any resort. The staff seemed to know what we needed before we even did! Theresa at the front desk answered every question and even found our missing champagne flutes! We will most certainly be returning!

Faizal J
2 years ago – Google

8

The bar next to orchids is a great place to spend an evening having a drink, listening to the pianist, and indulging yourself in the best cake on the planet (the coconut cake). The cake is absolutely amazing, and I can't say enough about it - just go try it. Dress to impress.

Sam B
3 years ago – Google

10

Absolutely one of the best experiences in the world. I have never seen better service. Staff was the perfect blend between kind and professional. Second to none!

Daniel Ng
3 years ago – Google

9

We had our 10 year wedding anniversary dinner at orchid's restaurant. It was an amazing experience and my wife was over the moon. The wait staff and chef were incredibly attentive, helpful and patient. The food was exquisite. And they really helped to celebrate our anniversary with their delicious signature coconut cake.

Liang Liang
3 years ago – Google

8

The hotel was amazing. The staff was all very nice and pleasant. Our room was on the 7th floor and did not face the ocean, but the balcony had a nice view of the ocean. Breakfast buffet included all of the essentials as well as fresh juice. The fitness gym has dumbbells on top of regular gym equipment. The hotel sits right on the beach too so you have amazing ocean views from most of the resort. The only downside was the slow pace but that's more of a lifestyle adjustment rather than bad service.