 5 818 reviews

Homewood Suites by Hilton Southwind - H

3583 Hacks Cross Road, Memphis, TN 38125, United States Access

Homewood Suites by Hilton Southwind - H

The Homewood Suites by Hilton Memphis-Hacks Cross hotel is located in the heart of Southwind's Business District in Memphis, Tennessee and is within walking distance to several companies including: FedEx World Headquarters, Mueller Industries, Thomas and Betts, Nike, and International Paper. Also within walking distance are several restaurants such as East End Grill, On the Border, The Dixie Cafe and numerous fast food restaurants. The Homewood Suites by Hilton hotel in Memphis, Tennessee offers 123 suites including, one and two bedroom suites. This Memphis, Tennessee, Homewood Suites by Hilton hotel features complimentary Suite Start hot breakfast and a Welcome Home reception Monday through Thursday evenings with lots of Tennessee hospitality. At Homewood Suites there is also a 24-hour Suite Shop, outdoor pool, and sports court, outside grills, on-site laundry facility, complimentary high-speed internet access, executive business center, fitness room and hotel shuttle within a 5-mile radius of the hotel (7:00 am to 10:00 pm). Make Yourself At Home!

The Homewood Suites Memphis/Southwind is located in the heart of Southwind's Business District and ten minutes East of I-240. We are conveniently located near Memphis, Germantown, Collierville and Olive Branch, MS.

Hotel

  • Internet
    FREE Internet access
  • FREE WiFi
  • Transportation
    FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Express check-in
  • Express check-out
  • Late check-out available
  • Work away
    Business center
  • Photocopy center
  • General
    Air conditioning
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Hotel service
    24-hour security
  • ATM/Cash machine
  • Dry cleaning
  • Fire safety compliant
  • Grocery shopping service available
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Onsite laundry
  • Safe deposit box
  • Security
  • Turndown service
  • Valet cleaning
  • Valet same day dry cleaning
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Travelling with others
    Pets welcome
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    Multi-line phone
  • Speaker phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Bathtub
  • Bathtub/shower combination
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Full kitchen
  • Kitchen
  • Kitchenette
  • Refrigerator
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • Newspaper
  • Business
    Copier
  • Data port
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Outdoor pool
  • Pool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Tennis court
  • Cultural
    Fishing

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE evening reception
  • FREE in-room coffee/tea
  • Welcome drink
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 11:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 17 years of age and younger stay free in their parent*s room when using existing bedding

Pets are allowed upon request. Charges may be applicable.

Language spoken

  • English

Concierge tips

Stop by our dining room Monday through Thursday evening to indulge in our Complimentary Evening Social. Socialize with friends, family and even the Homewood Suites staff while enjoying beverages and "small plate" offerings - they are just the right size as an appetizer or a small, satisfying meal.

Welcome capacity

  • Number of Meeting Rooms: 3
  • Number of Sleeping Rooms: 123
  • Largest Meeting Room Size: 870 sq. ft.

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 8 18 reviews

Vanessa Powers
1 year ago – Google

10

The stay was good. The best part was Betty Guy she was the greatest. Love how friendly she was and very personable. Had the best conversation with her. Would come back to stay just to see her.

robinette baldwin
2 years ago – Google

10

This used to be my favorite hotel! I recently had to make a trip to memphis for a family emergency. I was in town from 8-21 thru 8-27.. There was no Homewood Suites available until my last night here. We were a family of 7 so, we requested the 2 bdrm suite. Upon our arrival customer service was pleasant, she advised us that we had to park in the back and the luggage cart would be by the elevator, well we had to walk the whole hotel to find one; way down by the elevator where the pool is, (talk about getting your steps in) then we get all of our luggage prepared on the cart and loaded in the elevator only to find out that the elevator was having a breakdown issue. We waited like 4-5 min and it would not move. I didn't want to seem like I was ge to complain.. so I didn't. We had to push our luggage cart all the way down to the other elevator.. we were on the 4th floor..432.. down by the other elavator that wad having issues... ugghh.. it was a hot day so we decided to go the pool.. the pool was dirty.. we did our best cleaning it. The cloudy water made it appear that it hadn't been cleaned all day. Awe..We took into consideration the pool was outside. And got in after trying to clean it. The room was nice and spacious. Clean in appearance. My grandson was going to be the one on the pullout couch. He pulled out the couch.. there was old popcorn on the bed. The pillow for his bed had stains all over it. We'r called down to the front desk. Housekeeping brought up new Linen and a pillow, but didn't seem pleasant about having to do so. We'r had to call twice about the pillow. We thought about cooking to save money on eating out. We made tacos, rice, and vegetables. I have never seen the most worn out mismatched pot set ever.. eww. Now i'm forced to use them. For a room that could house up to 8 people, we only had 4 plates, no bowls; no spoons, a rusted chef knife, one butter knife, no paper towels, no pot holders (as i'm used to from my previous stays at homewoods.). The dish soap was watered down. There was no big serving spoon available, the spatula was the only serving utensil available; and it was dirty from the dishwasher.. and then it kept separating from the handle; not easy to make tacos. Ok, the beds were very springy.. the mattress in the single king bdrm the sham was dirty like something spilled on it and was never changed and the bed was not comfortable, the pillows need replacing, very loose and worn down. In the 2 king the bed closest to the window had a metal rod sticking out the mattress, where my daughter leg got punctured and bled. Maintenance tried resolving by pulling the mattress to cover it up. I believe this hotel put itself in a premium class especially by its pricing, i only gave it 5 stars cause I want people to read my review. It only deserve 3 stars. But even their breakfast wasn't all that great. Betty was a great and sweet host (keep her around) .. but I'm used to whip cream and strawberries for the waffles, there was none. No chocolate milk. And, I don't know why there is never any cheese available for the eggs! Ididn't see any boiled eggs. Your juice has never been good. So I don't bother to try it anymore. I drink your coffee or tea. Thank you for having washing machines and dryers available. We like to have fresh laundry leaving. I can't say that I won't stay here again, but I just pray that things improve, because we pay a lot of money to stay at your hotel chain and things shouldn't get worse they should improve. It used to feel like a home away from home!! I felt like I deserve a refund. Maybe someone will contact me about my daughter injury and about our stay! 🤭

Rhiannon Cooper
2 years ago – Google

7

Good hotel. Lovely suites. The whole disjointed building thing was surprising and odd.

Jamarian Daniels
2 years ago – Google

9

We stayed here during our family reunion. The location was a little out from everyone else, but it was worth it. The rooms were nice and clean, and the highlight was the great customer service we received from Ms. Betty during breakfast. Her conversation and attentiveness was priceless, and my 8 year old son loved her. Thanks Ms. Betty, we appreciate you!

aidan tarkington
2 years ago – Google

8

The Homewood is a nice place to stay. I find the accommodations reasonable and service prompt. Cleanliness is good but I have seen better at other locations. Front desk was quick to help on any issues.

Stephen Ryland
2 years ago – Google

5

Friendly staff, but the room was a little uneven. The tile was a little sticky and there were several stains on the carpet. On the other hand, linens were fine and the shower was great. The hotel layout is also a little funny. The lobby is separated from the rest of the hotel, making it a little harder to unload and get to and from breakfast.

Andrew Sadlis
2 years ago – Google

10

Great rooms. Clean. Got a great rate when in town for our son's baseball tournament. Best hotel I have ever stayed in in the price range.

Duane Moore
2 years ago – Google

9

Rooms were very clean, staff was friendly. Only complaint is that breakfast is not quite up to many other hotels. What was there was good though.

Ann-Marie LeBlanc
2 years ago – Google

10

One of the nicest hotels you'll find. Spacious, modern rooms. Great price.

MrsPaula Kelly
2 years ago – Google

4

I wasn't happy with service. But the hotel was clean and the staff was polite. They have a basketball court and a large outdoor pool. But we never got towels and I did not like the factor they did not make up our bed. We requested our trash to get picked up and they said they would be up and they never came. Also the hotel rooms and the lobby are in different buildings so we had to walk outside in the rain to get to breakfast. This wasn't good.

Sherri Bowen-Green
2 years ago – Google

9

Very clean and quiet. I would definitely stay again and recommend to others.

Chandra Mckinner
2 years ago – Google

10

This place is great. Love the rooms, breakfast and hotel

Dustin Cramer
2 years ago – Google

10

I have stayed at Homewood Suites several times. Really enjoy the breakfast and evening socials. Rooms are nice, but could use some refurbishment in some of the rooms. Minor details. Other than that Great place to stay and I will be returning again many more times.

Shelby Proctor
2 years ago – Google

5

An average experience. Newly remodeled rooms. Breakfast was below average. Room we're clean & staff was just average.

Jenna Wallace
2 years ago – Google

10

The hotel was nice and the staff was courteous. They have breakfast everyday and dinner 4 days a week. Our family really enjoyed our stay.

Gwendolyn Rucker
2 years ago – Google

4

I checked out after finding a mattress pad cover soiled with menstrual blood on my bed; the mattress did not have a stain. I had been at the hotel for approximately 20 days. I asked front desk on Monday night to make sure my linens were changed and this is what I noticed on Tuesday night when I was about to get in bed, same linens & the soiled mattress pad cover There are only 2 explanations, 1) the soiled mattress pad was left on the bed when the previous person checked out 20 days before and I had been lying on it the whole time or 2) someone purposeful put the soiled mattress pad on my bed. On the days where I left the room before 9am, the bed was always made up nicely and it was made up very nice when I returned on Tuesday. This has traumatized me to think that people would do this. The breakfast staff, front desk, & Shuttle driver were wonderful, but I will never recommend this HomeWood Suites. I told the front desk clerk & she got the manager and the manager said they would make sure their housekeeping staff knew to use clean items. And yes, I showed her the pictures. Definitely, not Hilton standards. 2 stars because of the breakfast staff who deserve 5 stars. I slept on the sofa Tuesday night & just want to cry every time I think of this.

Denus Hayes
2 years ago – Google

7

Great location and good price. I enjoyed the stay and I would come back. I recommend this location for a nice home away from home.

Jahid Rahman
2 years ago – Google

6

Security is too bad here... the night we checked in, they had 2 break-in in 2 of the other guests car. Be careful if you are staying here...they do not have any camera out side. I mean CC TV cam...

Vidyasagar Uddagiri
2 years ago – Google

10

Great location and comfortable place to stay. Excellent guest facilities with great dining and shopping near by.

Bryan Rivera
2 years ago – Google

8

Nice suites, free breakfast, free beer and food from 5 to 7 pm! Staff is super friendly too!

Vince Scardina
2 years ago – Google

9

Very comfortable and nicely furnished room, close to FedEx world headquarters. Nightly socials were a nice touch. Staff was helpful and very pleasant.

Elaina Jackson
2 years ago – Google

6

Our stay was normal. The rooms were clean and offered enough space for my family of 6. Two queen beds and one pull out. The breakfast was BAD. I did not enjoy any of it. All in all, the stay wasn't terrible or great.

liz nelson
2 years ago – Google

10

I prefer Homewood Suites over many others. Their hospitality is absolutely wonderful. The breakfasts are delicious and changes each day along with their social horse new evenings Onda hru Thursday. Great food, very clean suites, very comfortable beds, full kitchen with two burner stove, microwave, coffee maker, full size fridge, dishwasher, and real dishes. I always feel pampered when I stay at Homewood Suites. It's hard being away from home on long business trips, but Homewood Suites makes it a little more bearable. If you have four legged fur family, they're welcome too. CUDOS to Homewood Suites.

William Gothard
2 years ago – Google

7

Absolutely fine Hilton property. The best complimentary breakfast I have had at a Honewood Suites. The hotel staff was very friendly, courteous, and helpful. Access to the hotel is a little challenging from a very busy thoroughfare. It sits behind a Hampton Inn. Plenty of good parking spaces.

Shawn King
3 years ago – Google

7

Convenient to the interstate. The parking lot was well lit. And we felt safe even returning late at night. The employees and too all be really happy to work there and were super friendly and helpful!

Antoinette Johnson
3 years ago – Google

7

Hotel was in a nice location and the rooms are clean and beautiful. The pool was nice and breakfast was good. The only issues we had were some weird noise that was constant at night (think we were near either maintenance or other room) and it took a while for them to bring our pack and play.

Fernando Correa
3 years ago – Google

8

Nice looking place, decor is awesome. Modern and comfy. Layout of the room is really Nice. Breakfast selection was adequate but not hot enough. Just a few minor issues that I will comunicate with the front desk like a loose faucet. Nothing mayor really. Overall really enjoy my stay in the property. Love having a mini full kitchen. The pool area looked very nice Plus they have grills for ppl to use. Big plus for me.

Wally Ogilvie
3 years ago – Google

6

Just OK. Breakfast was great. Dinner social hour was extremely limited quantities. 5 o'clock had good selection. By 6 most food was gone.

Lashawn Nelson
3 years ago – Google

10

The hotel is great very welcoming I got to make it to the manager's reception I didn't want to go back out so I got something to take back to the room very quiet was off to myself which was good for my study time f&b and front desk was awesome my room was great sleep good. When I come back I will stay here thanks for a great stay oh and housekeeping and maintenance y'all were great as well my room was well taken Care of thanks again I really enjoyed myself.

Jennifer Ross
3 years ago – Google

9

I visit this hotel every 3 months for work. This hotel is always clean and has the friendliest staff I ever encountered. Betty is the sweetest woman and I look forward to seeing her every time I come.

Jean Logan
3 years ago – Google

9

The staff, service, and Hospitality was EXCELLENT. I had a room on the fourth floor and it was a strain on my Asthma. They immediately switched my rooms, sent someone to assist me with my luggage and provid e d me with a complimentary dinner that was sooooo good. Awesome place to stay

alisha hill
3 years ago – Google

10

Staff was extremely friendly. Facility was very well kept. Service was awesome and we were made to feel at home. Loved it

John Causley
3 years ago – Google

10

Location is nice, close to downtown, room is fantastic (almost like having a small apartment) and people have been friendly. Only downside my side of hotel backs up to shopping center where garbage trucks make lots of noise early in the morning

Kim Glick
3 years ago – Google

9

Staff is friendly and helpful, rooms are nice and kitchen has everything you need

Fran Kipper
3 years ago – Google

10

Really nice accommodations. Marty, Betty and the crew really make you feel at home... They made the difference here from hotel to a place you enjoy staying.

Michael Nastasi
3 years ago – Google

9

Attended training in conference space with entire regional comapnay, great accommodations, food and service!

Aaron Blankenship
3 years ago – Google

6

Hotel was nice, decent sized meeting room on the first floor. But the "breakfast" for the meeting was... Bagels. Does anyone really want bagels? Anything else please.

Eric Boller
3 years ago – Google

7

The staff is extremely friendly and goes out of their way to make you feel welcome. The suites are spacious and nice.

James Caldwell
3 years ago – Google

8

Suites are laid out well and have a little living room separate from the bedroom, 2 TVs, kitchenette, dishwasher, full sized fridge, silverware, cookware and dishes. Complementary breakfasts and happy hour with food are also served. Has a little fitness area and an outdoor pool. Rooms appear well kept and clean. Service has been good so far. I would recommend.

Matthew Toms
4 years ago – Google

4

So I've stayed at Homewood suites all over the country and normally they are very well kept and beautiful. This one in Memphis at hackscross is by far the worst one I've stayed at. Poor customer service, poor room quality and everything just feels dirty. Definitely do NOT recommend staying here.....

Carter Calef
4 years ago – Google

8

Very nice facility. Stayed in a room with a stocked kitchen even. Love the bathroom mirrors with the light all around them. Friendly staff. Breakfast was average, but not kept warm so had to microwave on a Styrofoam plate, which causes cancer. Fan blades needed dusting and shower took both hands to turn on it was so stuck. I would stay here again.

Chad Coulter
5 years ago – Google

6

Below average for a homewood suite. I normally love these places. The staff was really friendly. The place just was not kept up as well as usual.

Diamond Ford
6 years ago – Google

9

They look so beautiful.

Chip Rowe
6 years ago – Google

7

I feel like I have spent most of my adult life in this hotel while on my project. I am a Hilton junkie and without a doubt they have the friendliest staff I have seen in some time. Breakfast and a light dinner buffet with wine and beer every night (except weekends) helps break the monotony.

Chadwick Bison
7 years ago – Google

9

I have stayed at this hotel 20+ times over 8 years and have never been disappointed. They may not have had the most up to date in room TV's or workout equipment each stay (they do now) but they have one thing that only one other hotel I frequent has - they welcome me as a friend. I stay in hotels for business 100+ nights a year, and this is one of two where I truly feel welcome